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Reviews of Kyriad Direct Laon

Kyriad Direct Laon
Avenue Charles-De-Gaulle - R.D. 181, Laon, Aisne

Reviews

7.4

Good

Rating 10 - Excellent. 47 out of 247 reviews" "
Rating 8 - Good. 108 out of 247 reviews" "
Rating 6 - Okay. 54 out of 247 reviews" "
Rating 4 - Poor. 24 out of 247 reviews" "
Rating 2 - Terrible. 14 out of 247 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Trevor

Stayed 1 night in Dec 2023

2/10 Terrible

william

Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas

Stayed 1 night in Oct 2023

10/10 Excellent

Olivier

Stayed 4 nights in Oct 2023

10/10 Excellent

mohamed

Stayed 1 night in Oct 2023

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and quiet and the bed was very comfy but the toilet would not flush! Staff came to the rescue very quickly and did a temporary fix. They also offered us the only other room they had but it was twin so we stayed where we were.
Stayed 1 night in Oct 2023

10/10 Excellent

Thierry

Stayed 1 night in Sep 2023

10/10 Excellent

Olivier

Stayed 2 nights in Sep 2023

10/10 Excellent

Robert

Stayed 1 night in Aug 2023

10/10 Excellent

PHILIPPE

Stayed 1 night in Aug 2023

10/10 Excellent

B

Stayed 1 night in Jul 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was perfect for my needs. I had three dogs with me and needed to be close to the auto route. Excellent value.
Stayed 1 night in Feb 2023
Response from Coralie on Feb 25, 2023
Hello, it was a real pleasure to receive you. Thank you for taking the time to share with us your feelings following your stay in our establishment. Looking forward to the pleasure of welcoming you again. CordiallyCoralie

8/10 Good

Rachel

Stayed 1 night in Feb 2023
Response from Coralie on Feb 25, 2023
Bonjour Rachel, merci pour votre retour et votre note de 8/10 cela fait très plaisir a lire.J'espère vous revoir vite au Kyriad Direct de Laon.Je vous souhaite une très belle journée,Bien cordialement,coralie

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kyriad stay in Laos
Clean and comfortable as was described in the write up.
Stayed 1 night in Jul 2022

10/10 Excellent

Ian

Stayed 1 night in Jun 2022

8/10 Good

Antony

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Property in need of refurbish Very clean, nice staff but amenities quite outdated
Stayed 2 nights in Mar 2022
Response from maleck on Apr 4, 2022
Bonjour cher client, Nous vous remercions d'avoir pris le temps de partager votre avis suite à votre séjour dans notre établissement,et sommes ravis de constater que cette expérience vous a apporté satisfaction. Au plaisir de vous retrouver très vite au Kyriad Direct de Laon. Bien à vous. Coraly

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Room stank of stale smoke!
We have often stayed here when it was a Campanile travelling to and from Le Shuttle. It was always plain and simple but knew what to expect. However on this occasion the room we were given absolutely stank of stale smoke, it was disgusting. My husband mentioned it to the receptionist but she just shrugged her shoulders. We won't stay there again.
Stayed 1 night in Sep 2021
Response from Sofi on Oct 9, 2021
Bonjour, Nous vous remercions d'avoir pris le temps de nous laisser un commentaire. Nous prenons en compte toutes vos critiques, celles ci nous aide à nous améliorer au quotidien. Nous sommes désolés que votre séjour ne soit pas à la hauteur de vos attentes. Votre satisfaction est notre priorité. lors de votre prochain séjour, nous veillerons à ce qu'un tel incident ne se reproduise. A bientôt Cordialement

4/10 Poor

Susan

Liked: Cleanliness
Disliked: Staff & service, room comfort
Will look for alternatives next time
Location was convenient when travelling onwards as it was easily reached from the motorway. Out of town but close to 4 restaurants, 1 of which was in the hotel itself. Bar & restaurant was shut at 6pm. No English speaker & really poor service with a like it or lump it attitude. Room was ok. Bed was comfy but somebody had came up with a scheme where you could not actually get in the bed! Water was cold both at night & 1st thing in morning. No coffee making facilities in room (as advertised). Wifi did not work. Only French channels.
Stayed 1 night in Sep 2021
Response from maleck on Oct 9, 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
It does the job for an overnight stay on a long trip. Helpful staff and conveniently located.
Stayed 1 night in Jul 2021

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff excellent food excellent room good size and clean
Stayed 1 night in Apr 2021

8/10 Good

Karolis

Business traveler
Liked: Cleanliness, staff & service
Good hotel
Nice place
Stayed 1 night in Jul 2020
Response from Maleck on Aug 9, 2020
Bonjour, Nous espérons que vous avez passé un très bon séjour dans notre hôtel. Merci de votre commentaire. Nous sommes heureux que vous soyez satisfait de nos prestations et en espérant vous recevoir une prochaine fois . Maleck

10/10 Excellent

JIM, Lincoln

Don't book with Expedia. COVID-19 intervened but EXpedia didn't take any notice of countless e-mails
Stayed 1 night in Jun 2020
Response from Maleck on Aug 9, 2020
Dear Guest, Thank for your return ( feed back ) Sorry for this disadvantage Best regards

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to like apart possibly for its location. The hotel was dirty and our room had been poorly serviced- the impression one got was that it was some time since it had been attended to. The rooms to the rear, where we were located, were shaded and so chilly that we had to run the heater all night. We would not stay there again.
Stayed 1 night in May 2020

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Andrea

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Basic but ok for the cost
We requested a twin and a double but were given two doubles. However, when we pointed this out to reception, it was sorted very quickly for us. The hotel is quite basic and a little ‘tired’ but was clean and did all that was needed - gave us a place to rest whilst on a long journey.
Stayed 1 night in Aug 2019
Response from Guillaume Adjoint de Direction on Aug 29, 2019
Thank for your resturn, best regard

2/10 Terrible

Deborah

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed very uncomfortable . Kettle inside dirty
Stayed 1 night in Aug 2019
Response from Guillaume Adjoint de Direction on Aug 29, 2019
Hello, sorry for the kettle, best regard

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great for an overnight stay coming or going on a French motoring trip
Stayed 1 night in Jul 2019
Response from Guillaume Executive Assistant on Aug 11, 2019
Hello Dear "Anonymous", Thank you for your note, we are satisfy that you enjoyed your night in our Hotel. We hope to welcome you for your next trip in France. Best regards

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019
Response from directeur on Jul 17, 2019
Bonjour, Merci pour ce 5/5, cordialement

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stop
Close to motorway,easy to find, good stop on way to Austria.
Stayed 1 night in Jun 2019
Response from directeur on Jul 15, 2019
Hello Douglas, Thank you for your comment, see you next time, best regard

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stopover
Basic but functional. A good location for overnight stopover en route to or from Eurotunnel. If you don't want to eat in the Campanile restaurant there are other choices within walking distance.
Stayed 1 night in May 2019
Response from Directeur on Jul 15, 2019
Hello Kate, Thank you for your comment, see you next time, best regard

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay here regularly I like it
This was a room only booking but Camponile gave what I expect from them. A clean room easly check in and check out close by a Buffola Grill.
Stayed 1 night in May 2019
Response from Directeur on Jul 15, 2019
Hello John, Thank your for your comment, see you next time, best regard.

6/10 Okay

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed at this hotel two years ago. It seems not to have been updated to any degree since then and the hotel looks tired and in need of renovation. The room we given originally had problems with the electric kettle and TV so we were allocated a new room which had these items functioning but only one tea bag and a front door which was difficult to close. The dining room also looked in need of redecoration and curiously had a children's sandpit in one corner - something I'd never before seen. The staff were very nice, polite and efficient and the beds very comfortable. Breakfast was also of good standard.
Stayed 1 night in Apr 2019
Response from directeur on Jul 15, 2019
Hello, Thank your for your comment, see you next time, best regard

2/10 Terrible

andy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Campanile in Laon, France, AVOID
I mistakenly booked this room twice on a mobile app. the hotel refused to refund one of the bookings, in fact the receptionist thought it was hilarious. I spoke to another receptionist the next morning who told me only the manager could authorise this. later that day he had his assistant email me saying it was not possible - I booked it so I paid for it. Maybe his bad attitude is because he is the manager of the worst hotel I have ever stayed in. Room freezing, heater hanging off the wall, terrible staff attitude.
Stayed 1 night in Apr 2019
Response from directeur on Jul 15, 2019
Hello, sorry for these inconveniences, however you reported us very late the error otherwise we would have to repay, cordially

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to autoroute between Calais and Reims and good value
Stayed 1 night in Mar 2019
Response from directeur on Jul 15, 2019
Hello, Thank you for your comment, See you next time; Best Regard

10/10 Excellent

peter, Ansina, Toscana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient rest point on long journey
Excellent breakfast but lacked hairdryer in room (5)
Stayed 1 night in Sep 2018
Response from directeur on Jul 15, 2019
Hello, Thank you for your comment, See you next time; Best Regard

8/10 Good

Stan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stopover hotel
Good value and convenient stopover hotel to break a long distance drive back to Calais for a mid day trip back to UK the next day.
Stayed 1 night in Aug 2018
Response from directeur on Jul 15, 2019
Hello, Thank you for your comment, See you next time; Best Regard

8/10 Good

Freqtraveller, London

Liked: Staff & service
Good location
Hotel is in a perfect location for when you're travelling through France. Perfect for one night. The hotel is starting to look a bit tired and the tiles in the bathroom needed a good clean, so not sure I'd want to stay more than one night.
Stayed 1 night in Jul 2018
Response from directeur on Jul 15, 2019
Hello, Thank you for your comment, See you next time; Best Regard

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stop off hotel
I have stayed here a few times now. It is great for an overnight stop off. I wouldn’t want to stay for any longer though. The service at breakfast could do with an overhaul. There was many dirty tables and a lot of things had run out. Although I have experienced far worse.
Stayed 1 night in May 2018
Response from directeur on Jul 15, 2019
Hello, Thank you for your comment, See you next time; Best Regard

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for overnight and near large supermarket for essentials
Response from directeur on Jul 15, 2019
Hello, Thank you for your comment, See you next time; Best Regard

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice staff, awful rooms
Pleasant staff and breakfast okay. However, the rooms are old, dirty and in poor condition. There are other alternative hotels nearby.
Response from directeur on Jul 15, 2019
Hello, Thank you for your comment, See you next time; Best Regard

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
The hotel is a bit run down. The food in the restaurant was not good although there is a Buffalo Grill nearby as an alternative.
Stayed 1 night in Apr 2018
Response from directeur on Jul 15, 2019
Hello, Thank you for your comment, See you next time; Best Regard

8/10 Good

Mattyj, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical stopover when driving through France
Efficient check-in process. Good value for money motel room. Only a few miles from the motorway and close to a Supermarket fuel stop and out of town restaurants.
Stayed 1 night in Feb 2018
Response from directeur on Jul 15, 2019
Hello, Thank you for your comment, See you next time; Best Regard

8/10 Good

Joey, London, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel.
Nice friendly hotel open 24 hours for check in. Parking right outside your room. Fairly simple, but has all you need, and very clean. Perfect for a stop over on the way to the Alps.
Stayed 1 night in Feb 2018
Response from directeur on Jul 15, 2019
Hello, Thank you for your comment, See you next time; Best Regard

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
convenient for my trip from Dorset, UK to Avoriaz
the hotel is conveniently located , not far from the autoroute for someone heading south from the channel ports to a destination in the south or south east of Europe.
Stayed 1 night in Feb 2018
Response from directeur on Jul 15, 2019
Hello, Thank you for your comment, See you next time; Best Regard

8/10 Good

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from directeur on Jul 15, 2019
Hello, Thank you for your comment, See you next time; Best Regard

4/10 Poor

Edward, France

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shabby hotel next a busy main road.
We encountered a long delay at check-in due to some administrative problem involving the guests checking in ahead of us. When we were finally given our card key, it did not work. On returning to reception to complain, it was clear that other guests had the same problem. The room looked somewhat shabby eg the large shelf holding TV etc was partially detached from the wall at one end and the lid of the kettle was broken. The TV was not working, but someone did come to fix that when we reported it. On arrival we had no hot water. As the road past the hotel was very busy, the window could not remain open at night because of traffic noise, so the room became very hot. At dinner on the first night we ordered a bottle of Corbiere wine but by the next evening there was none to be had. On the second evening we ordered a burger which was tough, overcooked and inedible. When we came for the self service breakfast on the second morning there was very little left and certain items had run out completely. Generally the staff seemed far too casual and inattentive. We decided to cut our losses and leave before the third night for which we had already paid. On asking for our bill there seemed to be no record of what extras we had had and we were asked whether we had had breakfasts. This, despite being asked for our room number whenever we went into the restaurant. We were not presented with a bill, just the credit card machine receipt.
Stayed 3 nights in Sep 2017
Response from directeur on Jul 15, 2019
Hello, Thank you for your comment, See you next time; Best Regard

8/10 Good

Ted , Bristol

Liked: Cleanliness, staff & service
Good for stopover on way south
Close to the motorway and easy to find this hotel has basic but clean and adequate rooms .Quiet enough too . Restaurant was very busy and although service was a bit chaotic staff are very pleasant and helpful Food is good with some interesting specials and breakfast was fine for modest charge .
Stayed 1 night in Sep 2017
Response from directeur on Jul 15, 2019
Hello, Thank you for your comment, See you next time; Best Regard

8/10 Good

ROSEMARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Response from directeur on Jul 15, 2019
Hello, Thank you for your comment, See you next time; Best Regard

4/10 Poor

Telboy, Lincolnshire

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Typical bit out of the way for Notre dame
Not fair to be critical as renovations taking place. In its current state a bit run down. Food good.
Response from directeur on Jul 15, 2019
Hello, Thank you for your comment, See you next time; Best Regard

6/10 Okay

Paul, London

Disliked: Property conditions & facilities
Functional Hotel close To Motorway
Perfectly adequate hotel close to the motorway. Functional but looking a little tired. Bit too far from the attractions of Laon to get to without getting back in the car. Indeed no pavements on the roads around the hotel to allow you to walk anywhere in safety although there are a couple of eateries nearby which can be reached on quiet side roads. Did not try the restaurant at the hotel for dinner but had breakfast which was fine for the €9.90 charged. Staff friendly but seemed stretched with only one person present both on check-in and check-out. Would stay again but maybe find a hotel closer to the centre to have easier access to the amazing delights of the hilltop centre of Laon itself.
Response from directeur on Jul 15, 2019
Hello, Thank you for your comment, See you next time; Best Regard