Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Premiere Classe Laon

Premiere Classe Laon
Rue Nicolas Appert, Laon, Aisne

Reviews

6.6
Rating 10 - Excellent. 29 out of 233 reviews" "
Rating 8 - Good. 85 out of 233 reviews" "
Rating 6 - Okay. 67 out of 233 reviews" "
Rating 4 - Poor. 29 out of 233 reviews" "
Rating 2 - Terrible. 23 out of 233 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Simon

Stayed 1 night in Jun 2023

8/10 Good

Jennifer

Liked: Staff & service
Excellent breakfast
Stayed 1 night in May 2023

6/10 Okay

Jane

Liked: Staff & service, room comfort
Ok for cheep overnight stop
Room was clean but very tired and scruffy round the edges. Smelt of smoke. Cigarette burns on toilet, sink and work top. Air con just about worked. Breakfast good
Stayed 1 night in Jul 2022
Response from Coraly on Aug 23, 2022
Bonjour, Nous vous remerciions d'avoir pris le temps de nous laisser un commentaire. Nous sommes désolés que votre séjour ne s'est pas passé comme vous l'aurez souhaité et vous présentons toutes nos excuses. Votre satisfaction est notre priorité En vous remerciant et à bientôt Cordialement

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Small, very basic.
Very basic. Room about the size of a large transit van. Small bathroom made of moulded plastic of the type found in caravans. Ok for somewhere to sleep and no more. Room was clean and fresh towels each day. Staff were friendly and breakfast had a good choice.
Stayed 4 nights in Jun 2022
Response from maleck on Jun 29, 2022
Bonjour, Nous vous remercions de nous avoir écris pour nous donner votre avis. Nous sommes très contents que votre s'est bien passé et que vous soyez satisfait de nos services. Vos commentaires nous aident à toujours s'améliorer d'avantage. Nous serons heureux de vous recevoir prochainement. Cordialement Maleck

2/10 Terrible

Ann

Disliked: Staff & service
Check in closed early.
We made the booking after 9pm on the day of our stay. In the confirmation email it said that check in closed at 9pm and you needed to ring to arrange a late check in. We tried the number but the reception was closed. We then decided to book another hotel where the reception was open. Very disappointed we lost the booking and our money. No one to contact at the time to resolve the problem. Any chance of a refund?
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super convenient. Clean. Plenty of good restaurants nearby. Only minor inconvenience was that the automatic check-in didn't work.
Stayed 1 night in Jan 2020

6/10 Okay

Marc, WEPION

Stayed 1 night in Oct 2019
Response from Guillaume Adjoint de Direction on Nov 22, 2019
Bonjour Marc, Merci d'avoir laissé une note suite au déroulement de votre séjour dans notre Hôtel. Cordialement,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Jennifer on Oct 2, 2019
Bonjour Anonymous, Merci à vous d’avoir choisi notre hôtel pour votre séjour, nous sommes ravis que celui-ci se soit bien dérouler en vue de vos appréciations. Au plaisir de vous revoir bientôt, recevez nos salutations. Jennifer, Adjointe de direction

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Booking in problems
We were informed by email that the accommodation would be available to book in to from twelve o'clock, however, a sign on the door stated that booking in would not be until five pm. At six pm ourselves and other guests tried the 'automatic' booking in system which sadly did not work either. Not too bad for ourselves as we had a car but other people were waiting hours with very little to do or places to go. Other than that the accommodation was fine, basic and a little tired but ok.
Stayed 1 night in Sep 2019
Response from Jennifer on Sep 18, 2019
Hello Anonymous, First of all, thank you for taking the time to leave us a record of your stay, we are sorry to note that it went wrong on your arrival. Please note that an emergency number was present on the reception door to contact us in case of problems. We should not hesitate to come to see us, the comfort of our customers is essential for us. We hope to see you again, to prove to you that we can do better. Sincerely, Jennifer, Executive Assistant.

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
We used it as a stop over for one night on route from Calais heading south. It was fine, arrived about 6pm staff very friendly and helpful. Lots of restaurants near by. We went into Laon which as expected is amazing. You can hear water pipes when others use their bathroom.
Stayed 1 night in Aug 2019
Response from Guillaume Executive Assistant on Sep 11, 2019
Hello Dear Martin, Thank you for your note, all our staff are satisfied if you enjoyed yor stay with us. Our Hotel is situated next to the neter of the road A26, lots of restaurant are in the area and you are at 10 Minutes to drive to the historical city center of Laon. We hope to see you soon Best Regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is what it is, it ain't what it ain't. does exactly what it says on the tin.
Stayed 3 nights in Jun 2019
Response from Guillaume Executive Assistant on Jul 4, 2019
Hello Mister or Madam "Anonymous", thank you for your note given about your stay in our Hotel, we are satisfied to see that you enjoyed your night with us. As you said, for the price you pay you have a room with a private bathroom, TV, free wifi connection, 1 towel for each personns, everything you need to have a good night. We hope to see you soon, Best Regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Noisy and room smelled of smoke. Room was like a portacabin. But was clean and served it’s purpose for one night.
Stayed 1 night in May 2019
Response from Jennifer (Adjointe de direction) on May 26, 2019
Hello Anonymous, Thank you for your impression of our hotel, do not hesitate to come see us next time for the smell of cigarette, unfortunately some customers do not respect our NO SMOKING. Know that even at night, a person is present when needed, for noise for example, his emergency number is displayed behind the bedroom door. Hoping to see you again to prove to you that we can do better. Receive our greetings.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from JENNIFER, Adjointe de direction on Apr 30, 2019
Bonjour, Merci à vous d'avoir séjourner dans nos hôtels première classe, nous heureux de constater que votre séjour s'est bien dérouler, au plaisir de vous revoir pour un éventuel séjour. A bientôt. Cordialement. Jennifer(adjointe de direction)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019
Response from Jennifer (adjointe de direction) on Jan 16, 2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions votre note qui nous fait clairement comprendre que votre séjour s'est bien passer et que vous appréciez notre hôtel. Au plaisir de vous revoir.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for us to break our journey. It's good value for money.
Stayed 1 night in Dec 2018
Response from Guillaume Executive Assistant on Dec 24, 2018
Hello Dear Sir or Madam, Thank you for your note, we hope that you enjoyed your stay in our Hotel. Indeed, in each room you will have a private bathroom with 2 towels, one Tv, a Free Wifi connection. We wish to you a merry christmas and see you son. Best regards,

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2018
Response from Guillaume Adjoint de Direction on Dec 19, 2018
Bonjour Monsieur, Madame, Merci à vous d'avoir pris de votre temps pour noter votre séjour. La note maximale que vous nous avez attribué laisse à penser que votre séjour c'est bien déroulé et nous en sommes grandement satisfaits. En espérant vous revoir à l'hôtel Première Classe de Laon, nous vous souhaitons une agréable continuation. Cordialement

2/10 Terrible

Brett

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!
Easily the worst place I stayed in on my 3-week trip, and possibly in my life. I gave it a chance because some people rated it 3 stars, meaning not bad. What!? It felt like a prison, e.g. a cell block. It was also dirty, tiny room, paper-thin walls, bad Wi-Fi, and they charged me twice. Really! Thanks to Hotels.com - whom I called immediately after check-in - were very quick to rectify the problem. Bottom line: Save yourself the hassle and stay elsewhere, e.g. your rental car would be a better option.
Stayed 1 night in Sep 2018
Response from Guillaume Executive Assistant on Oct 6, 2018
Hello Mister Brett, Firts, we thank you to add this note about your stay and we are sorry if it doesn't be at your convinience. Then, for sure, our hotel isn't so good as a 3 stars hotel but for 1 night we offer to you everything you need, for example, a private bathroom, 2 towells, a room of course not so big as elsewhere but not so tiny as a "prison". Next time we advise you to choose an other type of hotel more expensive but more comfortable Fnally, that's right we made a mistake about the payment of your reservation but we contact Hotels.com as soon as possible to be sure you will be refundable. All the best to you, Best regards

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super easy and friendly check in/out. Super cheap too
Stayed 1 night in Aug 2018
Response from Guillaume Executive Assistant on Aug 15, 2018
Hello Mister Alan, Thank you for your comment, we are very satisfy that you enjoy your stay in our hotel. The sense of the Welcome is very essential for us and we made our best for be helpfull and pleasant. We hope we will see you again Best regards,

8/10 Good

Trevor, Nottingham (UK)

Liked: Cleanliness, staff & service
Good overnight stop
Good place to break the journey from Nottingham (UK) to the Alps
Stayed 1 night in Jul 2018
Response from Guillaume Adjoint de Direction on Jul 29, 2018
Thank you Mister Trevor to write this remark We are satisfy that you appreciate your stay in our hotel and we hope we will see you again. Best regards,

4/10 Poor

Nigel, Mansfield

Liked: Staff & service
Disliked: Property conditions & facilities
I have used "Premiere Classe" hotels on several occasions over the past years, but was disappointed with this one. The toilet was stinking which also made the room smell. I could not contact anyone as it is automatic check in after 21:00 hours. Took a shower and found the drain was partially blocked which was filling the tray with water and had to keep turning the tap off to let it drain away. Room could also do with a good paint. Not a good experience !!!!
Stayed 1 night in May 2018

6/10 Okay

John, NW England

Liked: Staff & service
Acceptable for an overnight stop en route
Cheap and cheerful. Decent comfortable bed and good shower.
Stayed 1 night in Feb 2018
Response from CLAUDINE on Mar 4, 2018
MERCI

6/10 Okay

jane, england

Liked: Cleanliness, staff & service
Close to A26 on our way south
Staff were helpful and friendly, room was value for money. A convenient place for us to stop
Stayed 1 night in Dec 2017
Response from Adjointe de Direction on Jan 23, 2018
Dear Customer Thank you for your return on your stay The opinion of our customers is a source of constant improvement The pleasure to see you soon cordially Claudine

2/10 Terrible

Laurence

Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly hotel
Dreadful. Room had a strong stench of smoke. I was not comfortable with my young children sleeping in it.
Stayed 1 night in Oct 2017

8/10 Good

jo, france

Liked: Staff & service
Usual premiere classe stop over. Good valuebbbbbbbbbbbbbbbbbbjnn
Stayed 1 night in Aug 2017

8/10 Good

Paul, IK

Liked: Cleanliness, staff & service, room comfort
Better than I expected.
The room was small and the bathroom the second smallest I have ever used. However, the facilities were in the room which is much better than having shared and therefore often less clean conditions which is what you get in a Formula1 hotel. Also had working air on which is pretty rare in much more expensive French hotels. The staff were very friendly and petit dejeuner good value (and good!) for only 5€. I was very impressed 👌
Stayed 1 night in Jul 2017

8/10 Good

Darren

Liked: Cleanliness, staff & service, room comfort
Convenient Travel stop
Convenient place to stay, close to the motorway. Various chain restaurants next to hotel, supermarkets and fuel within a mile.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fine

6/10 Okay

John, uk

Liked: Cleanliness
good value buďget hotel
if your expecting more than the basics you"ve booked the wrong hotel. i was impressed and pleased that the receptonist in Laon could get by in English, that was great. The room was clean and the sink had a plug, bonus. the room and ensuite were small but impossible to find cheaper ensuite accommodation. the mattress was a block of foam but gave a surprisingly good sleep. sadly the pillows needed putting in the skip, they were shocking. Premier Class hotels are like McDonald's in that you know what your getting when you go. a choice of restaurants within 100m. i will be staying again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop over
Nice stop over to break up our journey. Friendly staff and clean and comfy for the night.

8/10 Good

Margarita, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We thought the lady in charge was lovely and it was nice and clean

6/10 Okay

kevin, Ireland

Disliked: Cleanliness, property conditions & facilities
Smelly shower
This was first time staying at PremierClasse hotel so the size of the room was a surprise because small as all PC hotels this is not an issue but the shower smelled of urinal and was mouldy around the shower hose at the wall. No excuse for that.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Good hotel for A26 accessibility
Room rather cold & difficult to keep warm overnight as draught came under the door & round window frame. To be fair, it was a very cold night. Very basic room, but this was reflected in the price

6/10 Okay

lacosyan, Manage, Belgique

correct value formoney
I had to book a room with three beds at affordable price for me and my two kids. this is one of the few hotels that offer 3 beds in a room in the area. we stopped couple of days in area to visit both Laon Cathedrale and Chemin des Dames. Hotel is in the suburbs of Laon and 15 km from Chemin des Dames. Good value for money. Possibility to have dinner at Campanile nearby (same manager) with discount or to fast food Quick or Buffalo grill (walking distance). Basic comfort but not disappointing. breakfast ok, nothing bad to say about it.

6/10 Okay

Roger, Great Missenden

Liked: Staff & service
Easy location
Ideal location just off autoroute. No problem with check in. Basic rooms but great value.

6/10 Okay

burtsbike, salisbury

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Budget with capital B
We won't be staying at Premiere class again. We found the room claustrophobic and airless. However it was clean and conveniently located. Must also add that it was an exceptionally hot day and the only way to cool room was to have door open but even if cooler it would still be claustrophobic.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Questionable Value
Cramped room, poorly maintained, not value for money.

8/10 Good

susanne

Liked: Cleanliness, staff & service
zusätzliche Decke für die Nacht wäre gut, da zu kalt
Stayed 1 night in Mar 2024

6/10 Okay

Nath

Stayed 1 night in Dec 2023

10/10 Excellent

Jean-Claude

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Francois

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mathieu

Stayed 1 night in Oct 2023

8/10 Good

Setka

Stayed 1 night in Oct 2023

8/10 Good

E.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel sympathique. Par contre problème de thermostat( l'eau du robinet du lavabos était beaucoup trop chaude)
Stayed 1 night in Sep 2023

8/10 Good

Samia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Un peu déçu qu'a 12h la chambre n'etait pas prete car on était un peu fatigué de la route mais sinon dans l'ensemble lieu parfait .
Stayed 1 night in Sep 2023

6/10 Okay

Sabrina

Traveled with partner
Liked: Cleanliness, amenities
Die Rolladen waren kaputt und der Room Service kam am Tag des Check Outs um 9 Uhr rein, obwohl erst um 12 Uhr Check Out war. Die Dusche ist für große Menschen zu klein. Außerdem war es recht laut.
Stayed 1 night in Jul 2023

8/10 Good

Philippe

Business traveler
Liked: Cleanliness, staff & service
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Stayed 2 nights in Jul 2023

8/10 Good

Antonio Pedro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien accueilli
Stayed 1 night in Jul 2023

6/10 Okay

audrey

Stayed 2 nights in Jul 2023

4/10 Poor

Gregory

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenable pour un week end juste pour dormir.je me vois pas rester une journée entière dans la chambre trop petite pour deux
Stayed 2 nights in May 2023