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Reviews of La Bastide du Roy Rene

3 out of 5
La Bastide du Roy Rene
31, avenue des Infirmeries, Aix-en-Provence, Bouches-du-Rhone

Reviews

7.6

Good

Rating 10 - Excellent. 78 out of 348 reviews" "
Rating 8 - Good. 169 out of 348 reviews" "
Rating 6 - Okay. 73 out of 348 reviews" "
Rating 4 - Poor. 23 out of 348 reviews" "
Rating 2 - Terrible. 5 out of 348 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

etienne

Traveled with family
Disliked: Room comfort
😔
Not so cute... photos are better than the actual place. 3* is a bit over rated
Stayed 3 nights in Sep 2020
Response from The team of La Bastide du Roy René on Sep 23, 2020
Dear Etienne, Thank you for your feedback about your stay. We are sorry if you didn't enjoy your stay with us. For your information we are a 3 stars residence. The team of La Bastide du Roy René

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Very disappointing. Check in was closed from noon to 2PM (seriously ?) when we arrived. Rooms are very basic. No pool. No air con and we were there on a very hot day. Too bad. The building is gorgeous but needs a serious overhaul,
Stayed 1 night in Aug 2019
Response from L'équipe de La Bastide du Roy René on Aug 16, 2019
Dear guests, As informed in the confirmation email and everywhere on our site or expedia/booking the reception closes from noon to 2PM every weekend. If you take time to read the informations about our residence you can read we don't have the AC and pool. The team of La Bastide du Roy René

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from L'équipe de La Bastide du Roy René on Aug 13, 2019
Chers clients, Toute l'équipe tient à vous remercier pour cette excellente note que vous avez accordé à notre résidence hôtelière de tourisme. Cela nous motive à continuer nos efforts et à faire au mieux pour nos invités! A très bientôt! L'équipe de La Bastide du Roy René

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from L'équipe de La Bastide du Roy René on Jul 21, 2019
Chère Anita, Mille mercis pour ce 10/10! Nous vous remercions infiniment! A très bientôt! L'équipe de La Bastide du Roy René

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rustic building, a little dated but as you would expect, very good value for money and clean. A little out of town so would be quite a decent walk but there is a bus you can catch nearby
Stayed 1 night in Apr 2019
Response from La Bastide du Roy René on Apr 23, 2019
Dear guests, Thank you for your feedback! We appreciate you comment and rate about your stay! Hope to see you soon in our Bastide of Provence! Have a nice day, The team of La Bastide du Roy René

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Lots of free parking. Staff were friendly and helpful, room was clean.
Stayed 1 night in Jan 2019
Response from The team of La Bastide du Roy René on Jan 12, 2019
Dear guests, Thank you for your comment and rate about your stay in our residence of Provence! It was a pleasure to welcome and help you during your trip. We deeply hope to welcome you again for your next time in Aix-en-Provence! Have a nice day, The team of La Bastide du Roy René

8/10 Good

Luciano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value quality. Helpful personnel. Clean and handy.
Stayed 3 nights in Dec 2018
Response from The team of La Bastide du Roy René on Dec 22, 2018
Dear Luciano, Thank you so much for your feedback! We are touched to know that you liked and enjoyed your stay among us! We deeply hope to welcome you again for a next time in La Provence! Have a nice day, The team of La Bastide du Roy René

10/10 Excellent

Samo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from L'équipe de La Bastide du Roy René on Nov 8, 2018
Cher Samo, Nous vous remercions infiniment pour cette excellente note que vous avez accordé à notre établissement! Nous sommes impatients de vous revoir parmi nous! En vous souhaitant une bonne journée, L'équipe de La Bastide du Roy René

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from L'équipe de La Bastide du Roy René on Nov 8, 2018
Chers clients, Nous vous remercions infiniment pour cette excellente note! Nous espérons vous revoir très bientôt dans notre bastide historique lors d'un prochain séjour sur Aix-en-Provence! En vous souhaitant une bonne journée, L'équipe de La Bastide du Roy René

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
The door lock in room 28 did not work properly. We spent 15 minutes in complete darkness trying to unlock and lock the door. We called a receptionist. She was really upset and unfriendly.
Stayed 1 night in Oct 2018
Response from The team of La Bastide du Roy René on Oct 17, 2018
Dear guests, Thank you for your feedback about your stay in our bastide of Provence. We are deeply sorry that the team member wasn't friendly to explain how the door lock works. We do hope to welcome you again. Have a nice day, The team of La Bastide du Roy René

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2018
Response from L'équipe de La Bastide du Roy René on Oct 8, 2018
Cher Patrick, Nous vous remercions d'avoir pris le temps de noter notre résidence hôtelière! Nous espérons vous revoir très bientôt! Bonne journée, L'équipe de La Bastide du Roy René

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Repurposed Heritage Hotel.
Three retired adults stayed in Aix En Provence on the last 2 nights of a 2 week vacation in France before flying back to Canada from Marseille Provence airport. The hotel location was chosen for this reason and is more accessible by car than by walking. Parking is available in a well landscaped yard. The hotel is a repurposed infirmary that is several hundred years old. Our unit opened at grade level and had an outdoor patio with table and chairs. The bathroom had a combination tub & shower. The kitchenette had a microwave, bar fridge, hot plate, toaster, sink, dishes and utensils. The queen size bed on the main floor was comfortable. The double bed on the mezzanine level was also comfortable.
Stayed 2 nights in Sep 2018
Response from The team of La Bastide du Roy René on Sep 26, 2018
Dear Allan, Thank you so much for this comment! We are deeply touched to know that you liked and enjoyed your stay with us. We hope to welcome you again in our bastide of Provence for your next time in France! Have a nice day, The team of La Bastide du Roy René

6/10 Okay

Sharon

Liked: Cleanliness
Stayed 2 nights in Jul 2018
Response from L'équipe de La Bastide du Roy René on Aug 11, 2018
Chère Sharon, Nous vous remercions d'avoir pris le temps de noter votre séjour dans notre bastide historique de Provence. Nous espérons vous revoir lors d'un prochain séjour sur Aix-en-Provence. L'équipe de La Bastide du Roy René

8/10 Good

Marie-Agnès

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from L'équipe de La Bastide du Roy René on Aug 9, 2018
Chère Marie-Agnès, Nous vous remercions pour cette bonne notation que vous nous avez accordé, nous espérons de tout coeur vous revoir très bientôt dans notre bastide provençale, Bonne journée L'équipe de La Bastide du Roy René

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Great service, helpful staff, beautiful building
Stayed 1 night in Jul 2018
Response from La réception on Jul 31, 2018
Dear Michael, Thank you so much for this good rate and comment about your stay! It was a pleasure to welcome you in our bastide of Provence and we do hope to see again for your next time in Aix-en-Provence! Have a good day, The team of La Bastide du Roy René

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from La réception on Jul 13, 2018
Cher Steven, Nous vous remercions d'avoir pris de votre temps pour nous faire part de votre ressenti et d'avoir noter notre résidence hôtelière. Nous espérons vous accueillir de nouveau dans notre bastide aixoise historique! Bonne journée, l'équipe de La Bastide du Roy René

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated, bathroom was smelling very bad, staff was not helpful, we were told we had to write before our arrival in order to get a baby crib but there was no indications of any sort when we made the booking. Overall, very disapointing.
Stayed 2 nights in Jun 2018
Response from La Réception on Jun 23, 2018
Dear Mrs and Mr Poisson, Thank you for your comment about your stay in our residence. We are deeply sorry that you didn't enjoy and like your stay. As you know the baby crib must be booked before your arrival in order to prepare the bed for your baby and especially because we only have 4 baby cribs. But our staff has been helpful, we finally found one and put in place in your accommodation. As concern the smelling we propose you to change for another room but you refused. Nevertheless we hope to welcome you again in our historical bastide from La Provence, Have a nice day, The team of La Bastide du Roy René

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
This is the second time I have stayed in this hotel. Love it being a heritage building it also has plenty of parking and in walkable distance from the centre of Aix.
Stayed 1 night in Jun 2018
Response from L'équipe de La Bastide du Roy René on Jun 12, 2018
Dear guest, Thank you so much for this excellent comment and rate! We are deeply touched that you liked and enjoyed your stay in our residence! We do hope to welcome you again! Have a good day, The team of La Bastide du Roy René

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return Visit A friendly, quiet hotel.
Stayed 1 night in Jun 2018
Response from L'équipe de La Bastide du Roy René on Jun 7, 2018
Dear David, We would like to thank you for this good mark and comment about your stay in our residence! We do hope to welcome you again for a next time in Aix-en-Provence. Have an excellent day, Kind regards, The Team of La Bastide du Roy René

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from La réception on Dec 11, 2018
Chers clients, Nous vous remercions infiniment pour cette excellente note que vous nous avez accordé! Nous espérons vous revoir très bientôt lors de votre prochain séjour sur Aix-en-Provence! Bonne journée, l'équipe de La Bastide du Roy René

8/10 Good

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quite place for a family stay
Quiet place with very well done, nice and clean rooms. Basic amenities but enough for a family.
Stayed 1 night in Nov 2017
Response from florent on Nov 7, 2017
Dear guest, Thank you for this comment about your stay in our hotel La Bastide du Roy René. We are pleased to know that you liked and enjoyed your stay. We do hope to see you for a next time in Aix-en-Provence. Have a nice day, the reception.

8/10 Good

David, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet studio on the edge of Aix en Provence
This is a great location if you want to be close to Aix and not deal with the congestion and noise of being right in town. It is a short drive into town and also very well located to motorways if you plan to do some driving in the region. There is plenty of parking and easy access. I stayed in a ground floor studio that had a lovely outdoor table in a garden setting that was perfect for breakfast or an afternoon drink before heading into town for dinner. I recommend it.
Stayed 4 nights in Jul 2017
Response from La réception on Sep 27, 2017
Dear guests, Thank you for your good mark! We are pleased to know that you enjoyed your stay and liked the location of the hotel. We do hope to see you again. Have an excellent day, the reception.

8/10 Good

YUSUF

Liked: Cleanliness, staff & service
Nice place to stay
Even though we booked for a room of four, they have reserved a room for two! But thanks to the hotel director it was solved quickly with an addition of a room. The reception working hours are very limited (for late night or for noon), not very customer focused. But overall the staff was very supportive.
Stayed 1 night in Jul 2017
Response from florent on Oct 18, 2017
Dear guest, Thank you for your comment and your good mark! We are happy to know that you enjoyed and liked your stay in our appartments hotel La Bastide du Roy René. It's always a pleasure to help our guests especially when we make a mistake. We do hope to see you again very soon! Have a nice day, the reception.

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Response from florent on Oct 11, 2017
Cher client, Milles mercis pour les 5 étoiles que vous nous avez accordé! Nous espérons vous revoir très bientôt parmi nous! Bonne journée, la réception.

6/10 Okay

VANESSA

Liked: Property conditions & facilities
Clean and basic
Hotel was basic but fine, rooms clean and good size. Located of town but there is a bus that comes right outside the hotel which is very convenient.
Stayed 2 nights in Jul 2017
Response from florent on Sep 29, 2017
Dear guests, Thank you for your comment. We are pleased to know that you enjoyed your stay and liked the convenient location of our hotel. We do hope to see you again. Have a nice day, the reception.

8/10 Good

Judith, L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful relaxing best budget hotel
We arrived too late for reception due to missed train. Reception said they wd email us an entry code but did not. Eventually we got the code and from then on the hotel and staff were first rate. Especially the handsome and kind young receptionist, nothing was too much trouble. The hotel was the best part of our stay. We loved the kittens in the grounds too. We will stay there again.
Stayed 3 nights in Jul 2017
Response from La réception on Oct 11, 2017
Dear guest, Thank you so much for your comment and your rate! We do hope to see you again! Have an excellent day, the reception.

8/10 Good

Francisco/Nilda, Nassau, Bahamas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Bastide du Roy Rene - A great little hotel
This hotel is extremely pleasant. We just love the setting and the surroundings. We would definitely go back there. We highly recommend it.
Response from The reception on Oct 14, 2017
Dear guests, Thank you for your comment and your good mark! We do hope to see you again! Have an excellent day, the reception

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really really unfriendly staff. Rooms are very old and would deserve a real upgrade.
Response from La réception on Oct 20, 2017
Dear guest, We are deeply sorry that you didn't enjoy your stay in our hotel. For your information the direction and the staff has changed this year and we are renovting the rooms. We do hope to see you for a next time in order to notice the change. Have an excellent day, the reception.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
We enjoyed our stay , relaxing an comfortable for traveling around south and parking the rental car right in the beautiful garden. The room was hot over night.
Response from florent on Oct 20, 2017
Dear guest, Thank you for your good comment. We do hope to see you for a next time in our historical building! Have a nice day, the reception.

8/10 Good

Lee, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated but clean
Fine for overnight business stay, dated hotel but clean

8/10 Good

Mark, Israel

Liked: Cleanliness, property conditions & facilities, room comfort
Wifi provided was very very slow, breakfast with a little choice

10/10 Excellent

Douglas, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Hotel was great to stay in. Close to old town, grocery stores and secure parking. Would stay their again.
Response from florent on Oct 17, 2017
Dear guest, Thank you for your comment and your good mark! We do hope to see again in La Bastide du Roy René! Have a nice day, the reception.

10/10 Excellent

Howard, Chepstow, Wales.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet sanctuary with beautifully manicured gardens
Staff very welcoming and attentive. All of the staff went out of their way to make my stay at the Bastide very enjoyable. The copious grounds are beautifully managed and cared for. Parking is very easy indeed within the grounds and access is gained after a certain point in the evening through large electrically operated gates thus ensuring the safety of the clientele and belongings. The gates can be opened by entering a code. Everything is very well thought out and organised. I'm delighted that I stayed at this hotel and I would recommend it very highly. Howard S.

10/10 Excellent

Malcolm, Hitchin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very French
A bit out of the way, to be fair I knew that from other reviews overall happy and price was good.

8/10 Good

Massimo, London

Liked: Cleanliness, staff & service
Nice and tidy
Ideal if you want to be in a quite environment, only 5 minutes to Aix

8/10 Good

Sasa, Serbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
I was in this hotel for one night and I really enjoy my staying when I found it. There are really no way to find it at once, since it's not on the street, there are no big signs, no address in GPS, so be patient and calm it will worth it. Hotel is interesting, yard is fantastic, staff very cosy, good english speaking (rarity in France). Parking and yard is fantastic, no restaurants nearby, but there is Ibis next door with descent food.
Response from florent on Oct 17, 2017
Dear guest, Thank you for your comment and your good mark. We are pleased to know that you enjoyed your stay in La Bastide du Roy René. Since your stay the staff and the director have changed. We added several signs in the street in order to find easily our hotel. As you know, the Ibis next door has a restaurant and there is another restaurant in the park. We do hope you will come again in order to see the change! Have an excellent day, the reception.

2/10 Terrible

steery, someset

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
avoid avoid avoid
what a pit this was don't expect the room in the picture even tho we payed extra for an upgrade thinking we would get a room with lounge area as per the picture our room was tatty old stained and had bed bugs when we approached the manager she said it was mosquitos but as we had taken precautions against mossys and only our legs were bitten whilst being cover by sheets it is defo bed bugs but there not interested once they have you money they don't care do not stay here ever how the heck they got a 3.8 is beyond me it should be removed burnt down and rebuilt the build ing looks the dogs when you see it but that just hides what beneath old and tatty and the fridge had been cleaned with disinfectant which made every thing stink that was put in it avoid it sleep on the street would have been better never ever again and if the management read this then you should take complaints and deal with them not just argue with your customers deal with your issues and sort your horrible hotel out
Response from florent on Feb 28, 2015
??? we dont know who you are neither which problem you had and we dont understand your email. However a lot of our customers are happy here with us so please next time, try to speak with the staf of the Residence to make your stay happy, and you always can change room if you need... All the best for your next time in aix! Flo

10/10 Excellent

Liz, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel convenient for exploring Provence.
Lovely hotel, helpful staff. Room comfortable and facilities excellent.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad location, I do not recommend this hotel
This hotel use the renown name of Roi René, but in fact is located outside of AIX, on the freeway far away from the center .The service is extremely bad almost impolite , the beds, carpets are not even qualify for a one star hotel.The room smell horrific.Do not reserve this hotel
Response from florent on Oct 17, 2017
Dear guest, Thank you for your comment. For your information the hotel is well located in Aix-en-Provence,we are 2 minutes by car from the city center or you can take the bus (50m from our hotel) to go there. Moreover the staff and the direction has been changed since january and some renovations have been done. We do hope to see you again in order to notice the change! Have a nice day, the reception.

10/10 Excellent

jacqui, cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great relaxing stay
Nice place to stay - very relaxing. Good place to base yourself for looking around the area.
Response from florent on Oct 17, 2017
Dear guest, Thank you so much for your comment and your good mark! We do hope to see you again! Have a nice day, the reception.

8/10 Good

Garry, Toronto

Liked: Cleanliness, staff & service
Need a car
We thought it had a nice atmosphere, but could definitely have used air conditioning being as it was in the south of France. Up one flight of stairs with no elevator and reception closes at 7pm .window didn't close properly so had to take valuables each time we left hotel.

8/10 Good

Janet, Stuttgart, Germany

Liked: Staff & service
History Hotel = Interesting Stay
My family stayed here for three nights in early July 2014. The hotel (which doesn't look like a typical hotel) is a short drive to Aix en Provence city center. We liked having the peace and quiet to return to in the evening after our day of touring this fantastic area. The staff at the hotel were very informative, friendly and accommodating. We stayed in a small apartment that had a semi-private garden area with patio furniture. The architecture and history of the hotel is very interesting and appears to include royalty, monks and service as a hospital during the dark days of the plague. If you stay here, ask for the fact sheet detailing it. The grounds are lovely and accented by fountains. We liked that the property (and our car) was secured behind a locked gate. Skip the limited and pricy for family of 4 hotel breakfast and just hit the grocery store instead.

8/10 Good

Leo, Perth WA

Liked: Cleanliness, property conditions & facilities, room comfort
Good overnight base
This hotel provides comfortable accommodation, although be prepared for small rooms. As we were only there for an overnight stay that was not a problem. It was good to have free parking and easy access to the town centre.

10/10 Excellent

Paul, Atlanta, GA

Liked: Staff & service, property conditions & facilities, room comfort
Great place to stay with history and with class.
We found this hotel on the internet last minute and were so glad that we did. The place is classy and well run and oozes history. If not for the funky smell in the room, we would also have given that a 5 rating. The booking said check-in time was until 6pm, but that late check-in was guaranteed. This seemed a bit confusing. We didn't arrive until 7pm, but the staffer stayed until we arrived to check us in anyway. He also tried to call my cell number which doesn't work in Europe. The staff members in the evening and in the morning were pleasant and helpful and, like most hotels in Europe, spoke a number of languages other than French. You'll like them! Parking was handy with a big lot that had some shade trees and a serious security gate. Lastly, the breakfast was terrific. Good coffee, bread, fruit, etc.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place to stay, but difficult to find
We had a difficult time finding the hotel with the GPS. However the grounds are beautiful, and the rooms were clean and comfortable. You can take bus number eight into the center of the city and back which is very convenient. It is a great place to relax and have peace and quiet.

8/10 Good

Diane, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to get to city centre
The people at the front desk were very informative about the hotel services and on visiting Aix-en-Provence. Getting to the centre is very easy from the hotel. The room was a good size when considering how small some rooms can be in Europe. They do not clean room every day but they do make beds and empty garbage. The only negative: bathrooms are a bit dated and could be redone. All in all, this hotel was very enjoyable.

8/10 Good

Newby, Twickenham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing environment within reach of city centre
Location good to reach by public transport, or by 20 minute walk into town. Nice old building and patio-style garden.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant and relaxing environment
Hotel staff were very helpful and equally left you to get on without being in your face. The hotel is very pleasant and relaxing. It was very quiet whilst we were there. No doubt this effected the general relaxed atmosphere of the place. We had tickets delivered to the Hotel for the RBS 6 nations England game in Paris. We notifed the hotel staff that these tickets would be coming. They were extremely helpful and ensured they arrived all okay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene surroundings
Nice stay at the Bastide du Boy Rene....It's a very pleasant setting....with ivy growing around the building and a fountain in the courtyard. It's a quick drive into town, but not really an easy walk, so make sure to have a car if you stay here. Overall, it was a nice stay for our one night in Aix-en-Provence.

8/10 Good

Jacqui, Jerusalem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient base to tour Provence.
We enjoyed our stay very much. We were not aware that this was an apart-hotel that didn't include daily cleanup.