Very, very disappointed about this Mercure Aix les Bains.
The room was old and dirty. It felt like it hasn't been used for a while. Very surprising considering we paid for the privilege room (funny no for 175 euro?).
The thermes were closed on Friday and Saturday. Still wondering why... maybe because it was a bank holiday? But then it means we should go to the hotel during the week when we work?
The SPA is just OK, nothing fancy but it works.
Bar and bartender were fine - in line with our expectations and the status of a 3 stars hotel (4 stars on the building).
The reception did not speak English that well - which maybe explained why they did not bother to explain anything when we checked-in (thermes are closed, spa works, etc..). They, however, did not forget to mention the breakfast at 19 euro/ person.