Indoor spa tub

Reviews of Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz

4 out of 5
Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz
111 Avenue De Marlioz, Aix-les-Bains, Savoie

Reviews

8.0

Very Good

Rating 10 - Excellent. 63 out of 190 reviews" "
Rating 8 - Good. 73 out of 190 reviews" "
Rating 6 - Okay. 34 out of 190 reviews" "
Rating 4 - Poor. 13 out of 190 reviews" "
Rating 2 - Terrible. 7 out of 190 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Raghu

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel

8/10 Good

Warren

Traveled with family
Liked: Cleanliness, staff & service, room comfort
All in all, a lovely stay. Breakfast was fantastic. The space overall is a bit dated and worn, but it didn’t affect our comfort too much. Carpet should probably be changed sooner than later.
Stayed 2 nights in Nov 2019

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for exploring Aix-les-Bains
Easy to find accomodation on the outskirts of Aix-les-Bains.Great sized room with balcony. Extra seating in the room added to the comfort. The staff were very friendly and efficient in dealing with all of our queries. A lovely spa area with outside sun loungers. The quality of food in the restaurant was good. Ideal for a short or longer stay.
Stayed 4 nights in Aug 2019

8/10 Good

Avraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although we wake up at 04:30 am because of pipe leakage in the bathroom that caused flood all over the sleeping room , the reaction of the front desk was incredible - in a few minutes he change our room , stoped the leakage and promised not to charge our staying at that night. All other things was very good. It was a kind of nightmare but we know it can happen and its very important to know that the man from the front desk was efficient and immediately ofer us compensation.
Stayed 1 night in Jun 2019

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful location and very comfortable
Set in beautiful grounds, lots of parking space (important in this area) the staff were really friendly and helpful. Our room was a good size and balcony perfect. The only thing that dated the hotel was that the lift/elevator was a bit old and not very smooth but that was a minor issue. Room service was the full menu brought to our room, not some burgers and fries option! Also very welcoming for our labrador - an extra 10 euro was very reasonable to include her.
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Below average
I ordered room service during my stay and had food poisoning, which led to throw up all night and ruining my trip. Breakfast had poor options...staff was unfriendly in restaurant. Not keen to assist. Reception team was polite and accomodating.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great discovery
Aix-les-Bains was a great discovery and the hotel was a perfect place to stay. Had a mountain view which was peaceful and quiet. Not far from the town and easy to visit the surrounding area. The eating area and spa looked good, but I was too busy to use it myself. Staff were very helpful.
Stayed 2 nights in Jun 2017

6/10 Okay

Alexandra

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Could be beautiful......
I found this dissapointing quality for a Mercure hotel. The best things are the food, both breakfast and dinner were lovely. Bed was very comfortable and the rooms are a great size. Staff are also excellent. The main issue here is the severe shabbiness of the whole place. Everything was stained, the decor was hanging off and ancient, carpets throughout are old & coming away, doors and fittings need replacing everywhere. Needs some serious attention.
Stayed 2 nights in Jun 2017

10/10 Excellent

Elodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!
Very nice stay. Calm. I appreciated the access to the pool included to relax. Clean.

2/10 Terrible

Olivier B.

Disliked: Cleanliness, room comfort
wanted to relax...
Very, very disappointed about this Mercure Aix les Bains. The room was old and dirty. It felt like it hasn't been used for a while. Very surprising considering we paid for the privilege room (funny no for 175 euro?). The thermes were closed on Friday and Saturday. Still wondering why... maybe because it was a bank holiday? But then it means we should go to the hotel during the week when we work? The SPA is just OK, nothing fancy but it works. Bar and bartender were fine - in line with our expectations and the status of a 3 stars hotel (4 stars on the building). The reception did not speak English that well - which maybe explained why they did not bother to explain anything when we checked-in (thermes are closed, spa works, etc..). They, however, did not forget to mention the breakfast at 19 euro/ person.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Convenient and Well Priced
The hotel has all the basics. The front desk staff was very friendly. The rest of the hotel staff was so so. The rooms are a little out dated. The location is good and I love the free parking.

6/10 Okay

Verified traveler

Liked: Cleanliness
Not a 4 sar hotel
Realistically this is a 3 star hotel by western measures - the room interiors are dated, there are cables underneath the sink in the bathroom that are not really adding to the overall impression of the bathroom, carpets, curtains as well as pretty much else could do with a refurb. Not a 4-star choice at breakfast either - there is a little choice but nothing one is used to from other 4-star hotels. The spa area is tiny and on one of the days the saunas were turned off 1 hr before closing times (as observed by my colleague). All in all, I would not recommend this hotel if you find another viable option. It is not the worst but it is also not what one would expect from a 4-star establishment.

8/10 Good

cmc, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I expected a budget type hotel and it was anything but. The excellent service and spa with pool was outstanding. The supper and breakfast were very good but not outstanding. The service for both meals was outstanding and prompt. I would recommend and stay there again.

2/10 Terrible

CI, UK

Disliked: Staff & service, property conditions & facilities, room comfort
avoid
over priced and over rated. sauna was not working during the week. facilities over crowded at weekend

6/10 Okay

Ezio, Geneva

Liked: Cleanliness, staff & service
Octagonal pool!
Nice place, with a beautiful park around. Nice and large (octaginal pool), and good spa facilities. You can also sunbath outside during the warm season. 15 min walk from the city centre, so location is not central, but this is the price for being surrounded by green. There is also a bus but rather infrequent. Bring slippers or flip flops for the pool since they are compulsory, and otherwise you have to buy them (I found 9 eur pretty expensive, but I never bought slippers in my life so this could be reasonable).

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
facilities not available for children
very disappointed to discover on arrival that some of the very basic facili-ties (including the swimming pool) were not available to children. This wasn't made explicit or implied in any off the details on hotels.com. This lack of clarity is not what I would expect from hotels.com or Mercure hotel. If we had known we would have booked somewhere else. I was left with two very disappointed kids and we struggled to explain why the empty swimming pool that they could see, they weren't allowed go in.

10/10 Excellent

Yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Gérard et Isabelle

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Amandine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous reviendrons une 3ème fois
Hotel parfait pour découvrir Aix les bains. Nous étions déjà venu en 2019, avant la rénovation. L'hôtel à été très bien refait. Le personnel est très agréable. Chambre spacieuse, literie très confortable. Le spa est super. Le grand parc est magnifique. Le buffet de petit déjeuner est très bien fourni, énormément de choix. Les cocktails au bar sont très bons. En points "négatifs", les joints de la douche qui sont déjà bien abîmés et orange, et des poils présents dans la douche à notre arrivée. Le parking de l'hôtel est aussi jonché de détritus (bouteilles plastique, sac de Mc do...) Mais rien de bien grave par rapport à la qualité de l'hôtel. Nous reviendrons pour un 3ème séjour sans problème.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
du plus et du moins
Les moins : beaucoup de bruit la nuit à cause des portes menant aux escaliers extrêmement bruyantes. Horaire petit déjeuner en chambre pas respecté le premier jour. le spa est compris dans la chambre, mais beaucoup de coûts supplémentaires qui le rendent "moins compris". les plus : hôtel propre, qualité du petit déjeuner bonne. chambre spécieuse.
Stayed 2 nights in Jun 2023

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Eve

Stayed 1 night in Mar 2023

10/10 Excellent

ALAIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très belle chambre confortable calme très agréable
Stayed 1 night in Jan 2023

8/10 Good

PIERRE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Etablissement ok pour la categorie mais sans plus. Services proposes ok Perso ok et sympathique.
Stayed 2 nights in Dec 2022

8/10 Good

romain

4/10 Poor

TRIDAT

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
A part la restauration qui est bonne avec un très bon rapport qualité prix, l’hôtel 4 étoiles laisse à désirer. Les prestations ne sont pas là.

8/10 Good

Raphael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
r
Stayed 2 nights in Oct 2022

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable
Nous avons passé trois nuits dans cet agréable hôtel, à proximité des Thermes de Marlioz, à 20mn à pied du centre-ville. Préférez les chambres donnant sur le parc (plus calme). Toutes les chambres sont grandes (avec un kingsize) et une belle salle de bain. un bon restaurant et un buffet de petit-déjeuner très complet. Bref, nous y reviendrons avec plaisir.
Stayed 3 nights in Sep 2022

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable
Chambre spacieuse, calme belle vue sur le parc et le centre détente Spa agréable. Bon séjour
Stayed 1 night in May 2022

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Dominique

Stayed 1 night in Mar 2022

10/10 Excellent

LUCETTE

Stayed 3 nights in Mar 2022

10/10 Excellent

Elise

Stayed 2 nights in Mar 2022

10/10 Excellent

Adrien

Stayed 1 night in Feb 2022

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Marwane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil excellent et personnel très serviable et surtout très agréable ! Nous avons passé un excellent séjour et nous nous sommes bien détendus
Stayed 3 nights in Dec 2021

10/10 Excellent

Adrien

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Einfach super - nahe Autobahn - tolle Anlage
Wunderschönes Hotel - top services - top frühstück - komme garantiert wieder
Stayed 1 night in Nov 2021

8/10 Good

Vincent

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

bonnart

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2021

8/10 Good

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal
Inzwischen jedesmal Zwischenstation bei der Reise nach Frankreich und in die Schweiz zurück.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2021

8/10 Good

Agnes

Liked: Cleanliness, property conditions & facilities, room comfort
Immer wieder
An der Bar muss man sehr lange warten bis man bedient wird. Offenbar zu wenig Barkeeper. Die Parkanlage ist sehr schön mit vielen alten Bäumen. Zimmer rückseitig sehr ruhig. Wir übernachten immer hier bei Hin- und Rückreise nach Frankreich.
Stayed 1 night in Jun 2021

10/10 Excellent

Isabelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Stayed 1 night in May 2021

10/10 Excellent

MarieAudrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bonne hôtel propre est la direction est le personnel est très professionnel sympathique je recommande
Stayed 1 night in Feb 2021

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Philippe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020