2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Reviews of Ajman Saray, a Luxury Collection Resort, Ajman

5 out of 5
Ajman Saray, a Luxury Collection Resort, Ajman
Sheikh Humaid Bin Rashid Al Nuaimi St., Ajman

Reviews

9.2

Wonderful

Rating 10 - Excellent. 195 out of 276 reviews" "
Rating 8 - Good. 61 out of 276 reviews" "
Rating 6 - Okay. 13 out of 276 reviews" "
Rating 4 - Poor. 3 out of 276 reviews" "
Rating 2 - Terrible. 4 out of 276 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kawkab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Dear Kawbab,Warmest greetings from Ajman Saray, a Luxury Collection Resort.Thank you for sharing your positive feedback with us. It means the world to us and to our entire team! We look forward to serving you again soon!Warm regards,Hotel Management

8/10 Good

Imad, Redondo Beach

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice and well kept , the staff are good in General.and they try hard to help you in every way the can .
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Dear Imad,Thank you very much for taking the time to share your valuable feedback following your recent stay.We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday Ajman Saray, a Luxury Collection Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Looking forward to welcoming you again. Kind regards,Hotel Management

10/10 Excellent

Bharat

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Dear Bharat,Warmest greetings from Ajman Saray, a Luxury Collection Resort.Thank you for the wonderful review and for taking the time to share your feedback with us.Our priority is providing the highest standards of service and comfort to our guests and we are delighted that we met your expectations! It is our absolute pleasure and looking forward to welcoming you again to Ajman Saray.Warm regards,Hotel Management

10/10 Excellent

Genith, Rowlett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
luxury all around.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Dear Genith,Thank you for choosing to stay at Ajman Saray, A Luxury Collection Resort., and for taking the time to write this wonderful review.It gives me great pleasure to know that you had a terrific experience with us and that you were impressed with the many aspects of your stay.We really appreciate your kind recommendation, and we all look forward to welcoming you back when you next visit Ajman!Sincerely,Hotel Management

8/10 Good

Ghassan

Liked: Cleanliness, property conditions & facilities
Good for Ajman
Response from Hotel Management on Feb 10, 2024
Dear Ghassan,Thank you so much for taking your time to share your feedback following your recent stay. We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday Ajman Saray, a Luxury Collection Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Looking forward to welcoming you again. Kind regards, Hotel Management

8/10 Good

Ghassan

Liked: Cleanliness, property conditions & facilities
One of the best hotels in Ajman
Response from Hotel Management on Feb 10, 2024
Dear Ghassan,Thank you so much for taking your time to share your feedback following your recent stay. We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday Ajman Saray, a Luxury Collection Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Looking forward to welcoming you again. Kind regards, Hotel Management

10/10 Excellent

Loredana

Superb hotel.
Great hotel. Very warm welcome upon arrival and carried on throughout our stay. Friendliest team. Our room was sea view and very spacious with two separate bathrooms. Would highly recommend.
Stayed 8 nights in Dec 2023
Response from Hotel Management on Dec 11, 2023
Dear Loredana,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday Ajman Saray, a Luxury Collection Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Looking forward to welcoming you again. Kind regards,Hotel Management

10/10 Excellent

abdulla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful relaxing setting and attentive and friendly staff.
Stayed 3 nights in Sep 2023
Response from Hotel Management on Oct 2, 2023
Dear Abulla,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday Ajman Saray, a Luxury Collection Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Looking forward to welcoming you again. Kind regards,Hotel Management

10/10 Excellent

ERICK

Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 28, 2023
Dear Erick,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday Ajman Saray, a Luxury Collection Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Looking forward to welcoming you again. Kind regards,Hotel Management

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is about an hour and a half away from Dubai. You have to plan accordingly to go into the city. The resort itself is exceptional. It’s absolutely beautiful and had an amazing spa, Arabic restaurant with shisha and poolside service at the beach. Staying on campus for the day is easy to do.
Stayed 4 nights in Sep 2023
Response from Hotel Management on Sep 17, 2023
Dear Samantha,Thank you for taking the time to provide us with feedback about your stay at Ajman Saray a Luxury Collection Resort. I am please to know that you have enjoyed the experience. Moreover, I am delighted that you have enjoy our Spa facilities, the Arabic restaurant, the pool and beach. It is the feedback from esteemed guest like yourself which motivates our entire team to strive for excellence. We are looking forward welcoming you and your family again soon.Sincerly,Hotel Management

10/10 Excellent

Samer, Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and great staff
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 7, 2023
Dear Samer,Thank you for choosing to stay at Ajman Saray, A Luxury Collection Resort., and for taking the time to write this wonderful review.It gives me great pleasure to know that you had a terrific experience with us and that you were impressed with the many aspects of your stay.We really appreciate your kind recommendation, and we all look forward to welcoming you back when you next visit Ajman!

10/10 Excellent

Darlene

Liked: Staff & service, property conditions & facilities
Place was BEAUTIFUL, safe, and staff were great! When i needed a cab, was told to download their version of Uber caked "Kareem" (i think that a the name). Food was good, drinks were beautiful and classy, and room was awesome. Would definitely return
Response from Hotel Management on Jul 17, 2023
Dear Darlene,Warmest greetings from Ajman Saray, a Luxury Collection Resort.Thank you for the wonderful review and for taking the time to share your feedback with us.Our priority is providing the highest standards of service and comfort to our guests and we are delighted that we met your expectations! It is our absolute pleasure and looking forward to welcoming you again to Ajman Saray.Warm regards,Hotel Management

10/10 Excellent

Günther

Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 7, 2023
Dear Günther,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Ajman Saray, a Luxury Collection Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Looking forward to welcoming you again. Kind regards,Hotel Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & quiet beach hotel near Dubai
The biggest advantage of that hotel is that it is not as crazily crowded as some of the Dubai beach ones. It has a nice private beach where you do not need to wake up at the crack of dawn to secure a lounge chair & a nice spot. The hotel is pristine & has a lots of waves making it very enjoyable. The room are superbly decorated & very large. The balcony itself is huge & with beautiful views. The food is tasty & there is n unbelievable amount of fresh & healthy options which is very welcome in the sweltering heat. Frankly it was my loss not have explored Ajman beforehand & I look forward to going back to this jewel. Last but not least, the wardrobe is humengous which is a nice change from most hotels & very welcome news for all the ladies out there I am sure!!!
Stayed 1 night in Apr 2023
Response from Hotel Management on May 29, 2023
Dear Guest,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Ajman Saray, a Luxury Collection Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Looking forward to welcoming you again. Kind regards,Hotel Management

10/10 Excellent

Mitsuyasu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean & quiet.
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 14, 2023
Dear Mitsuyasu,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday Ajman Saray, a Luxury Collection Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Looking forward to welcome you again.

10/10 Excellent

Tamimounte

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect good price compare to standing proposed
I had to find a last minute hotel and found this Hotel with good reviews and affordable price compare to Dubai. I was very surprised when I reached the hotel, saw the room and the service. I will for sure go back soon with kids
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 27, 2023
Dear Tamimounte,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday Ajman Saray, a Luxury Collection Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Looking forward to welcoming you again. Kind regards,Hotel Management

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from KatharinaG on Dec 2, 2022
Dear Eric,thank you for sharing your feedback with us and we are glad to hear you enjoyed your stay at Ajman Saray, a Luxury Collection Resort.We are looking forward to welcome you back in the near future!Sincerely,Katharina GloelFront Office Manager

8/10 Good

suzan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel Renovated rooms Wide range of restaurants Loved the beach & pool access Highly recommended
Stayed 2 nights in Nov 2022
Response from Ajman Saray Reservations on Nov 20, 2022
Dear Suzan, Thank you for your most valuable review. We are delighted that you enjoyed your stay at Ajman Saray, A Luxury Collection Resort. We all look forward to welcoming you back!

10/10 Excellent

Arif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfory
Stayed 2 nights in Aug 2022
Response from Fheb on Aug 29, 2022
Dear Arif,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday Ajman Saray, a Luxury Collection Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Looking forward to welcome you again. Kind regards,Hotel Management

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a beautiful hotel. My room was spacious, as was the balcony. The beach and pool were amazing. The ambience, food and service at Bab Al Bahr restaurant were wonderful - highly recommended and great value for money. Just disappointed with breakfast - not the best choice and service wasn't great. I managed to speak to one of the managers on my final day, who reassured me that things would improve. I would definitely return.
Stayed 4 nights in Jul 2022
Response from Hotel Management on Jul 19, 2022
Dear Catherine, It was a great pleasure to have you as our guest in Ajman Saray a Luxury Collection Resort, we consider all our guest comments as an opportunity to continuously improve on our service levels. Rest assured that your review will be shared with our relevant departments. We trust that we will have the opportunity to serve you once again in the near future. With warm regards, Hotel Management

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was more than perfect
Stayed 5 nights in Jun 2022
Response from Hotel Management on Jul 1, 2022
Dear Mohammad, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday Ajman Saray, a Luxury Collection Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Looking forward to welcome you again. Kind regards, Hotel Management

10/10 Excellent

nasser

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Hotel Management on May 10, 2022
Dear Nasser, Thank you for the top rating and we're looking forward to welcoming you back. Best Regards, Hotel Management

10/10 Excellent

Yasser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Bliss
One word, family. The staff at Ajman Saray treat you like family.
Stayed 1 night in Apr 2022
Response from Hotel Management on Apr 15, 2022
Dear Yasser, First and foremost allow us to say thank you for this wonderful feedback from your recent visit at Ajman Saray a Luxury Collection Resort. Definitely agree that our team is one of the key that can make the guests stay memorable. Definitely we will share your kind words to our colleagues. Again we are delighted that we meet your expectations from the moment you arrived until your check out. Looking forward for your return. Kind Regards, Hotel Management

10/10 Excellent

karen

Liked: Staff & service, amenities, property conditions & facilities
My parents had the time of their lives at Ajman Saray thanks to the outstanding customer service and exquisite scenery. Staff truly went above and beyond to cater to their needs. Thank you so much!
Stayed 5 nights in Apr 2022
Response from Hotel Management on Apr 8, 2022
Dear Karen, First and foremost allow us to say thank you for this wonderful feedback from your recent visit at Ajman Saray a Luxury Collection Resort. Definitely agree that our team is one of the key that can make the guests stay memorable. Definitely we will share your kind words to our colleagues. Again we are delighted that we meet your expectations from the moment you arrived until your check out. Looking forward for your return. Kind Regards, Hotel Management

10/10 Excellent

Fouad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Hotel Management on Mar 30, 2022
Dear Fouad, Thank you for the top rating and we're looking forward to welcoming you back. Best Regards, Hotel Management

6/10 Okay

Carolin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022
Response from Hotel Management on Mar 3, 2022
Dear Carolin, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Would you please provide more details about your concerns. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Peter

Stayed 1 night in Feb 2022
Response from Hotel Management on Mar 3, 2022
Dear Peter, Thank you for taking the time to complete our stay review. We are delighted that you enjoyed your stay at Ajman Saray, A Luxury Collection Resort. We all look forward to welcoming you back!

10/10 Excellent

Nassier Al

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ajman is the hidden gem of the UAE . Ajman Saray hotel is an all rounder excellent hotel . Staff of various positions do their best to make guests stay enjoyable . No negative issues to report .
Stayed 6 nights in Feb 2022
Response from Hotel Management on Feb 28, 2022
Dear Nassier, Thank you for choosing to stay at Ajman Saray, A Luxury Collection Resort., and for taking the time to write this wonderful review. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Kind Regards, Hotel Management

8/10 Good

Keiana

Stayed 4 nights in Jan 2022

10/10 Excellent

Fatima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I and my husband stayed 9 nights in January 2022 and I would definitely recommend this hotel as the best beach hotel in Ajman and, probably, in the entire UAE, here is why: 1. Rooms: We had a sea view room with balcony and it was spacious, nicely decorated (numerous silver-frame mirrors all over the room and matching oriental ceiling lamps) and always perfectly clean (special thanks to Abhijeet – so welcoming, polite, and responsive person!). The balcony was large and the view was exciting; the bed was super comfortable and the bedding was silky and well-smelling; the shower hot and strong. 2. Beach and pools: The beach was always clean with lots of loungers available; the pools were clean, although a bit too shallow for me. As a special feature, you could request a congratulation sign on the beach sand to take memorable photos of from the balcony. 3. Meals: Breakfast was satisfying, fresh, diverse, tasty and beautifully served. Meals at the beach restaurant Bab Al Bahr were good, especially meat and side dishes. 4. Service: I would like to specifically mention the hotel’s service, as any person there, be it the front desk officers and concierges, the guards at the elevator, the managers and waiters at the breakfast restaurant (special thanks to Yana, Wyden, Olha, Zue Zan, Aldrin and Masum), were always extremely responsive, nice and ready to help (e.g., if a guest forgets to put on a mask, they would promptly, without reproach, give out one to the guest).
Stayed 9 nights in Jan 2022
Response from Hotel Management on Feb 3, 2022
Dear Fatima, First and foremost allow us to say thank you for this wonderful feedback from your recent visit at Ajman Saray a Luxury Collection Resort. Definitely agree that our team is one of the key that can make the guests stay memorable. Definitely we will share your kind words to our colleagues. Again we are delighted that we meet your expectations from the moment you arrived until your check out. Looking forward for your return. Kind Regards, Hotel Management

8/10 Good

Geoffrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of this property is the pool/beach area! Beautiful views and it felt very relaxed overall. The restaurant near the beach had really good food. The shower in the bathroom was excellent and we also had a huge tub. My only complaint was the food was quite pricey. This was our 3rd hotel in Dubai, but had the most expensive food. The seafood buffet on the Friday was a bit disappointing. I'd likely stay here again if I got a good deal on the price.
Stayed 3 nights in Jan 2022
Response from Hotel Management on Feb 1, 2022
Dear Geoffrey, Thank you for taking the time to provide your feedback following your recent stay with us. We are delighted to know that you have enjoyed the view and the pool. In regards to the food quality and the price, rest assured that we are looking into possible areas of improvement and taking them into consideration to better develop our products and services in the future. We look forward to welcoming you back! Kind regards, Hotel Management

10/10 Excellent

Salman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021
Response from Hotel Management on Dec 30, 2021
Thank you for the top rating and we're looking forward to welcoming you back.

10/10 Excellent

Juan, Washington

Stayed 2 nights in Dec 2021

10/10 Excellent

Imad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Fheb on Dec 21, 2021
Thank you for the top rating and we're looking forward to welcoming you back

10/10 Excellent

Aleemuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Fheb on Dec 21, 2021
Thank you for the top rating and we're looking forward to welcoming you back

8/10 Good

Jagdish

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience was good. Stay was comfortable. With regards to Indian food - not enough options in 'room dining' nor in the Mejhana restaurant. Kids had a good time. One thing that troubled us was, we had requested for a inter-connecting room as we were visiting with kids and parents. So even though there was an availability - we were still told that it is not available and upon insisting we were given inter-connecting room but had to wait for another 2 hours - which was not a pleasant experience since it was way past check in time.
Stayed 2 nights in Nov 2021
Response from Mahmoud on Dec 3, 2021
Dear Valued Guest, We first would like to thank you for choosing our property for your holiday and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We are delighted to know that your kids had a good time and we look forward to welcoming you back soon! Sincerely, Mahmoud Elsayed Front Office Manager

8/10 Good

Reinhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Mahmoud on Nov 28, 2021
Dear Reinhard, Thank you for taking the time to rate our hotel following your recent stay. We are delighted to know that you have enjoyed your stay but we would like to get more information about your experience in an effort to get the full mark on your next stay! We look forward to welcoming you back soon! Sincerely, Mahmoud Elsayed Front Office Manager

2/10 Terrible

Mei Lin

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is only 6 years old but felt like 30. Hote staff are superb but infrastructure is bad. My bathroom smelled of sewage that cannot be fixed despite how thoroughly the housekeeping cleaned it.
Stayed 4 nights in Nov 2021
Response from Mahmoud on Nov 28, 2021
Dear Mei Lin, Thank you for taking the time to write your detailed review following your recent stay and for your kind words towards the hotel staff. The comment about the bad smell is well noted and will be conveyed to the related department to take immediate action. We do hope to serve you again in the future! Sincerely, Mahmoud Elsayed Front Office Manager

10/10 Excellent

Sultan

Stayed 3 nights in Oct 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Mahmoud on Nov 28, 2021
Dear Valued Guest, Thank you for rating our hotel following your recent stay. Unfortunately, it seems that we have failed to meet your expectations and for that we sincerely apologize. can you please share more information about your experience! We do hope to serve you back in the future! Sincerely, Mahmoud Elsayed Front Office Manager

6/10 Okay

Khaled

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Mahmoud on Nov 28, 2021
Dear Khaled, thank you for taking the time to rate our hotel. in an effort to improve our services, we would like to know more about your experience. We do hope to serve you back in the future. Sincerely, Mahmoud Elsayed Front Office Manager

4/10 Poor

Ashiq

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was really good, however the water from the loo and the shower was in really bad condition and unusable.
Stayed 1 night in Sep 2021
Response from Mahmoud on Nov 28, 2021
Hi Ashiq, Thank you for sharing your kind words about our team and for your important comment about the water quality. We sincerely apologize if it has caused any inconvenience to you and your loved ones. We do hope to serve you again in the future! Sincerely, Mahmoud Elsayed Front Office Manager

10/10 Excellent

Ann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice stay. Amazing quiet air condition.
Stayed 1 night in Sep 2021
Response from Mahmoud on Nov 28, 2021
Hi Ann, It is always a pleasure to know that we have met and exceeded the expectations of our guests! We are delighted to know that you have enjoyed your stay and we look forward to your return! Sincerely, Mahmoud Elsayed Front Office Manager

10/10 Excellent

Lincoln

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 2 nights in Sep 2021
Response from Mahmoud on Nov 28, 2021
Hi Lincoln, Thank you for the high rating! we do look forward to welcoming you back. Sincerely, Mahmoud Elsayed Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Stay with Sea View
I’ve been to Ajman Saray for dining but I’ve never stayed as a hotel guest. I really enjoyed the experience and will definitely visit again. I highly recommend a sea view with balcony!
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities
Hotel is not proper for females or families, female is our group was subject to harassment by other intoxicated guests, and upon complaining to the management, they responded by serving them more alcohol. Duty Manager Ashutosh is useless. Not recommended, Fairmont next door is much bigger in name, facilities, and class.
Stayed 4 nights in Mar 2021

8/10 Good

Salman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with minor issues.
The stay was good overall. We found the hotel to be crowded especially given COVID-19. The room was well maintained including the turn down service. Our fire alarm went off in the morning due to a faulty alarm to which the hotel compensated by giving us sweets. Our room was not ready when we checked in and was delayed around 30 minutes. Other than the over crowded aspect, we enjoyed our stay and do see coming again.
Stayed 1 night in Mar 2021

6/10 Okay

Hesham

Traveled with family
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small break
Stayed 3 nights in Mar 2021