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Reviews of Al Smou Hotel Apartments

3.5 out of 5
Al Smou Hotel Apartments
Abu Bakr Al Sadeq Street, Al Nakhil, Near Lulu center, Ajman

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 39 reviews" "
Rating 8 - Good. 9 out of 39 reviews" "
Rating 6 - Okay. 17 out of 39 reviews" "
Rating 4 - Poor. 5 out of 39 reviews" "
Rating 2 - Terrible. 1 out of 39 reviews" "

7.2/10

Cleanliness

6.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

mohammad Atef

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Samina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lots of dining options!
Stayed 19 nights in Sep 2023
Response from Manager on Nov 8, 2023
Dear Sir,Thanks so much for sharing your experience with us. We hope to see you again soon.

6/10 Okay

Almashood

Traveled with family
Stayed 1 night in Feb 2022

8/10 Good

Whitney

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 14 nights in Jan 2022

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
The people who worked there were very nice and competent but the property was dirty. There was bugs in the room, the property was moldy, walls are thin, you can hear everything from the hallway and other rooms.
Stayed 1 night in Jan 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveler

Traveled with family
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
The overall condition of the property was poor. Inside the room there was mold on the walls close to the AC area. We also asked for a crib which came broken; we had to call them to repair couple elements in the apartment that broke such as the bidet in the washroom which was leaking and then the sink which leaked under and all around the kitchen, and almost caused me to fall. Before leaving, the sink got also clogged, but we didn't bother telling them as we were checking out. The wifi stopped working multiple times, they had to come and change the router. I have to admit that the only thing that made the staying bearable is their customer service. They were always there to repair their mess or when there was no parking they would take my car keys and park the car for me. They were also very accommodating by allowing us to check-in and check-out from the property later.
Stayed 12 nights in Jun 2021

6/10 Okay

Salim

Traveled with group
Room size ok but the location and the furnitures not OK, electronics items not working like fridge, telephone....
Stayed 12 nights in May 2020
Response from JKJ on May 20, 2020
Dear sir, Thank you for your recent stay at Al Smou Hotel Apartment and your valuable feedback like yours helps us to identify areas of enhancement. We do apologize for the inconvenience caused and we promise to improve it more, we look forward to welcoming you back at Al Smou Hotel Apartment. Again thank you for your feedback. Kind Regards, Javinesh K.J General Manager

8/10 Good

Anum

Liked: Cleanliness, room comfort
Good stay
Stayed 1 night in Mar 2020
Response from Javinesh on Apr 8, 2020
Dear Guest, Thank you for your positive review following your recent visit to our property. We look forward to welcoming you back in the near future! Best regards, Javinesh K.J General Manager

8/10 Good

Rania

Business traveler
Stayed 1 night in Mar 2020
Response from Hotel Management on Mar 10, 2020
Dear Sir / Madam, We would like to thank you for choosing the Al Smou Hotel Apartment & for sharing your feedback. It has been our pleasure to host you and we look forward to seeing you again in the near future. Kind regards. Hotel Management

10/10 Excellent

Sly, New York

Traveled with family
Liked: Cleanliness, amenities
Outstanding hospitality, sparkling clean. Thank you.
Stayed 1 night in Feb 2020
Response from Javinesh K.J on Mar 6, 2020
Dear Valued Guest, Thank you for your wonderful review, it makes us very proud of our hotel and services! We truly do look forward to welcoming you back in the near future. Kind Regards, Javinesh K.J General Manager

4/10 Poor

AAE TRAVEL

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel I have been too .. room is not clean with smell, they dont do room service if you stay more than one night and you have to call them to clean your room every day, they dont give complementary water which will just cost them 1 dirham.. Only their service was fine and price
Stayed 4 nights in Dec 2019

6/10 Okay

Haroon

Stayed 1 night in Nov 2019

8/10 Good

Kukiriza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Javinesh KJ on Nov 26, 2019
Dear Guest, Thank you for taking the time to rate us on Hotels.com about your experience with us. It was a pleasure to know that your visit with us reflects a perfect rating. The whole team looks forward to your next visit at Al Smou Hotel Apartment Ajman. Best Regards Javinesh KJ General Manager Al Smou Hotel Apartment

6/10 Okay

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel.Com site is not better one for the booking becausr whenever u book the room after finishing the booking the will ask you to put credit or debit card no for payment same time they will cut the amount and next time when you will arrive at the hotel the receptionist will ask you to pay the amount again. So, first and last experience from this site was worst. 😒😒😒😒
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Liked nothing. Verg average location and facility. Bad part was the miscommunication about the facility. I specifically wanted a place with free parking and there is no parking available. Secondly, I booked for 4 people and later learned that bedding was available for 2 people only. Had to pay 50 dirhams per person per night additional, which was a surprise.
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Wash room very narrow and needs some kind of maintenance. The rest is fine.
Stayed 1 night in Nov 2018

8/10 Good

Rahul

Liked: Property conditions & facilities, room comfort
Dubai Safari
Hotel is nice, But crowd that comes to stay not the greatest. Passed on indecent comments to my fiancé in the Elevator. Hotel staff is good, So are the rooms. Surprisingly have laundry and iron facility with handy working kitchen. Price is great, Will recommend highly
Stayed 1 night in Oct 2018

10/10 Excellent

irfan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Javinesh KJ on May 22, 2018
Dear Mr. Irfan, Thank you so much for your valuable feedback. Thanks & Regards, Javinesh.K.J General Manager Al Smou Hotel Apartment Ajman, UAE

4/10 Poor

Jeff

Disliked: Staff & service, property conditions & facilities, room comfort
Out-dated hotel; old mattresses, TV not working
Not very good - out-dated hotel.
Response from Javinesh KJ on Apr 30, 2018
Dear Mr. Jeff, Thank you so much for the time taken to provide your review about our hotel. Because, it always us to see where we have to improve and to do our best to improvise the affected area. We have noted your comment about the mattress and the furniture of the hotel. As you know, hotel renovation is an ongoing process and we strive our best to update our hotel in every means to provide our guest with the best service. We regret to know that we have not been at our best to provide you with a comfortable stay. However, we do promise you that we will be continuing to do the required maintenance and the renovation of the hotel to provide you with our best services in the recent future. Thanks & Regards, Javinesh.K.J General Manager Al Smou Hotel Apartment Ajman, UAE

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017
Response from alsmou on Nov 18, 2017
Dear Sir / Madam, Thank you so much for taking time to rate our services and we wish to welcome you back to our hotel and to provide you with the best of our services. Thanks & Regards, Javinesh.K.J General Manager Al Smou Hotel Apartment Ajman, UAE

6/10 Okay

Verified traveler

Disliked: Staff & service
it takes a lot of time during check-in and even on check-out.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
not bad in itself,,but the back rooms overview a bad location

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness

6/10 Okay

Verified traveler

Liked: Staff & service
Al Smou
The Good: 1) Very attentive and helpful front desk staff. 2) Supermarket which is open all night, near the property. The Bad: 1) The room is cleaned once in two days. 2) The bell boy doesn't explain how to use the equipment in the room. I had to figure out things for myself.

6/10 Okay

Ahmed

6/10 Okay

Ahmed

6/10 Okay

JanjuaZafar, Sharjah

Disliked: Staff & service, property conditions & facilities, room comfort
Affordable hotel
Our stay was good but not as it was stated, in website but i love that hotel because of price 120aed/night.

10/10 Excellent

Christophe, Paris, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful experience,unbeatable quality for price
I had a wonderful stay in Al Smou Apartment Hotel. The location in Ajman is great, in the city center close to Lulu Hypermarket, there is a gym next door for only DH 10 daily, convenience stores, the beach is very near. It is not difficult to find, as only Ajman taxis are familiar to local location, just ask the taxi driver to give a call to the hotel and they will tell you him to get there. In any case, you can change the text when you arrive in Ajman and take a local taxi, but most of the time, it sill ne be necessary as the driver will inquire to local colleagues about the destination location. The location is safe. Mary at the reception desks welcomes you like a long term friend. Everything is very clean, spotless, there is even a washing machine in the room! The internet was very speedy. I come on a regular basis to Ajman for business and experienced a number of local hotels, now I found the right place and will keep coming back because what you get for the price is unbeatable in Ajman.

4/10 Poor

Aladinne, Geneva

Disliked: Cleanliness, property conditions & facilities
Hotel in industriel area.

10/10 Excellent

shifa

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Je gaat je beledig voelen en betrouwbaar
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveler

Liked: Amenities
Hotel zimmer sehr gut. etwas weit vom srrand entfernt. umgebung nicht für touristen geeignet.
Stayed 3 nights in Oct 2019
Response from Javinesh on Nov 26, 2019
Dear Sir / Madam, Thank you very much for taking the time to post your lovely review and recommendation. We are delighted to know that we were able to turn your moments into lasting memories. Rest assured that your kind compliments will be shared with our entire team. It would be our great pleasure to have you as our guest once again soon. Thanks & Regards, Javinesh KJ General Manager Al Smou Hotel Apartment Ajman, UAE

4/10 Poor

salem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

mosad, السعودية

Liked: Cleanliness
جيد مرتفع
كانت اقامة جميلة لمدة 4 ايام
Response from alsmou on Aug 22, 2015
نشكركم ويسعدنا استقبالكم مرات اخري لدينا في السمو للشقق الفندقية

6/10 Okay

AHMAD SUKRI, teluk air tawar,butterworth

sesuai untuk ekonomik travel
sederhana dalam semua hal

6/10 Okay

Vytautas, Lietuvos

Liked: Property conditions & facilities
Višbutis
Netvarkinga viešbučio aplinka - rajonas, šiaip viskas neblogai.

6/10 Okay

Hicham

Liked: Cleanliness, property conditions & facilities, room comfort