Outdoor pool

Reviews of Crown Regency Beach Resort

4 out of 5
Crown Regency Beach Resort
Boat Station 3 Beachfront, Boracay Island, Aklan

Reviews

6.6
Rating 10 - Excellent. 21 out of 118 reviews" "
Rating 8 - Good. 31 out of 118 reviews" "
Rating 6 - Okay. 34 out of 118 reviews" "
Rating 4 - Poor. 18 out of 118 reviews" "
Rating 2 - Terrible. 14 out of 118 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

STEPHEN, Fayetteville

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, great location
Stayed 7 nights in Feb 2024

8/10 Good

mark

Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
the beachfront view. i love it!
Stayed 3 nights in Oct 2023

10/10 Excellent

Jenny bee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
it was so good. ill make sure to come back soon
Stayed 3 nights in Oct 2023

6/10 Okay

Francisco

Traveled with family and small children
I didnt like no action everyday to knock the door or call the phone what is the need the customer esp towel or blanket everyday to change it
Stayed 3 nights in Oct 2023

6/10 Okay

Jeric

Stayed 3 nights in May 2023

2/10 Terrible

Maria Cecilia Alvarez

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool and the spa cannot be used. Common areas are deteriorating. Friendly staff.
Stayed 3 nights in Dec 2022

8/10 Good

Amandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, but I was surprised that my room did not have hot water in the shower. Very nice and polite staff always willing to help.
Stayed 3 nights in Nov 2022

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Although, the location of this hotel is very good but i would never recommend this hotel with anybody planning a trip to Boracay. The room is old and badly need renovation. Upon check in, they give you a paper full of rules especially fees if their are stains in the bed or the furniture upon check out but when i got in the room, the table was full of stain and dilapidated. When we try to dine at their restaurant for breakfast or dinner. No server came to us for 30mins. Service is poor, facilities is poor. Avoid this hotel.
Stayed 2 nights in May 2022

2/10 Terrible

Baden

Disliked: Cleanliness, staff & service
In all honesty ive been visiting Boracay for almost 20 years ajd stayed in various hotels but by far this is the worst experience i have ever had
Stayed 3 nights in May 2022

8/10 Good

Celmar

Stayed 2 nights in Apr 2022

6/10 Okay

Juliet

Traveled with family
Stayed 2 nights in Mar 2022

8/10 Good

Barbie Jan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
Worth the money, very accessible to dining options. Near big hotels.
Stayed 4 nights in Jan 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for family
Our family enjoyed our stay. We booked 9 rooms. We had great time in the hotel and its amenities. We only hope the breakfast is buffet.
Stayed 4 nights in Jan 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it!
The hotel staff were very accommodating, the hotel is well maintained. The location is accessible to almost everything. Beachfront which is the most important requirement.
Stayed 4 nights in Jan 2022

2/10 Terrible

ROLANDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is so terrible
The breakfast is so terrible, lousy and there are nothing to choose from. No pancake, no bread
Stayed 2 nights in Dec 2021

10/10 Excellent

Bernard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hill out weekend
Just a great chill out weekend with. My daughter. She particularly liked the breakfast bacon and tapas.
Stayed 1 night in Feb 2021

2/10 Terrible

Kris

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
From the very first time we arrived at the hotel it was a big disappointment until we left the hotel,there were problem on the ac the staffs are rude in a way that my sister in law is a senior citizen and ask them if they can heat up the food for her but the staff said to go to the kitchen. And everytime that were having a problem i need to get mad at first before they make action about it. Me and my family loves to travel but this is the worst hotel and service weve ever been
Stayed 2 nights in Jan 2020
Response from Vic, Marketing Communications Team on May 13, 2020
Good day, Kris! We have received your feedback regarding your recent stay experience with us. Your comments have been duly noted and are taken with high regard as this helps us to consistently improve on the quality of our service. On behalf of the team, allow me to express our sincerest apology for the inconvenience you have encountered during your stay. It is with deepest regrets that we fell short in providing you and your family with an excellent experience. Rest assured all necessary actions have been taken to address these concerns. We look forward to having you again and for the opportunity to serve you better at our hotel.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My parents were upgraded. Thanks! The wifi in their room was just so slow.😂 They were even given their own router, but just the same, it was slow. Service was good! Thank you!
Stayed 3 nights in Jan 2020
Response from Vic, Marketing Communications Team on May 13, 2020
Good day, Sir/Madam! Greetings from Crown Regency Beach Resort! We wish to thank you for taking the time to let us know about your experience with us. We are pleased to know that you were satisfied with our staff's service. With regard to your concern on the WiFi, please know that we have duly noted this in order to avoid such inconvenience to happen again. We look forward to another opportunity to exceed your expectation!

2/10 Terrible

Verified traveler

Stayed 1 night in Jan 2020
Response from Vic, Marketing Communications Team on May 13, 2020
Good day, Sir/Madam! We have received your rating regarding your stay experience with us. It's quite saddening that you did not find any pleasing aspect during your stay. We apologize for any inconvenience you have experienced. And we look forward to having you again and for the opportunity to serve you better at our hotel!

2/10 Terrible

Mary

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
on stay here.
The place is in disrepair. Not kept up. The pool was dirty. And need paint and cleaning everywhere. I booked 2 rooms for 7 nights but left after the first night lost my payment for 6 days. I tried to get help from Hotels.com but the numbers they had for them did not work. Everything at the bar was out of stock or not available. Say it is 4 star hotel but 2 stars is being generous. Free breakfast was almost all gone and what little they had was not good. Upon checking they wanted a huge deposit for the rooms which they say is consumable. But 500 per night per room is way too much when Hotels.com says 1000 per room. Don’t stay here you will be sorry. List allot of money. But moved to a difference to hotel and saved our vacation
Stayed 7 nights in Aug 2019
Response from Vic, Marketing Communications Team on May 13, 2020
Good day, Mary! I very much appreciate the time and effort you have spent to share your feedback. It is disheartening to know that we did not meet your expectations during your visit. Rest assured we are seriously looking at these points for proper assessment and work to be done. We hope to serve you better in the future should you travel again to Boracay!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel was good to stay
Stayed 4 nights in May 2019
Response from Jen on May 20, 2019
Dear Sir/Madame, Warm greetings from Crown Regency Beach Resort! Thank you for choosing to stay with us. It is always a pleasure to have you here at the resort. We are overjoyed to know that you are satisfied with your stay. Indeed, our resort continues its quest to further improve its facilities and services to ensure that esteemed guests such as you would enjoy your stay. It is feedback like yours that drives us every day to do our utmost to serve our valued guests. We value your patronage and I am confident that you would provide us another opportunity to be of service to you upon your return in Boracay. Sincerely yours, Jenesis Marketing Communications Team

8/10 Good

Tang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So this hotel is located right on white beach. From the map it seems a little far from the action but it is in a perfect location. For the price I think it was a good value. We paid about 2500peso a night, but it was during holy week so things where more expensive. The hotel is a little dated but the rooms are big and the beds where nice and soft. It also had nice strong water pressure in the shower. Now for the the minor issues: Included in our stay was breakfast for 2 people, we had 3 in our group. Breakfast is 600p and definitely nothing special. I only woke up and had it once but it's ok 3/5. You can find a really nice breakfast near by for a little less. Same thing with the pool. We only used it once and there was no one there. When we went in they asked for our room number and you are allowed 2 pool passes pee day per person. So they wanted to charge another 600p per person. The pool is not that nice so our friend got out. We did not get charged. The pool is a 3/5. I had dinner by the pool and I got a really decent bacon burger for 500p. It was at least 8 to 10oz patty with American bacon. I would have gotten it again. My friend local friend came by the hotel 2 days for dinner and drank in our room for a while. During check out they tried to charge us 2000p for her. But we didn't pay that. Also for having a 3rd person they tried to charge us and extra 1300p per day. We didn't pay that either. Also there was 8k p refundable deposit which is high .
Stayed 4 nights in Apr 2019
Response from Jen on May 20, 2019
Dear Sir/Madame, Warm Greetings from Crown Regency Beach Resort! We are overjoyed to know that you are satisfied with your stay. We appreciate your gracious commendation of our resort’s notable aspects such as our location, and spacious room. Moreover, your observations are well noted as this help us focus on areas that need improvement. Thank you for your detailed review of your stay at Crown Regency Beach Resort. Honest views from a guest like you are always welcome and appreciated. We look forward to have you again and for the opportunity to serve you better at our hotel. Sincerely Yours, Jenesis Marketing Communications Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi is slow. But the junior suite looked nice. They only gave us two towels though and they knew there were 3 people staying. Overall, I am satisfied with the place. It is right in front of the beach which is beautiful.
Stayed 2 nights in Jan 2019
Response from 

Irekca de la Torre on Feb 8, 2019
Dear Ma'am/Sir, Thank you for choosing to stay at Crown Regency Beach Resort. We very much appreciate the time and effort you have spent to share your feedback. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We appreciate your gracious commendation of our resort specifically highlighting our Junior Suite. As for the WiFi, we are now in the process of upgrading to a scalable WiFi connection to eliminate concerns of maxing out bandwidth limits. As for our staff, rest assured that your comments are being communicated to the respective departments to improve their service. We hope that we will get another chance to give you another memorable experience at Crown Regency should you return to Boracay. Sincerely yours, 

Irekca de la Torre Marketing Communications Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 nights here
It was a great location and we enjoyed our stay there.
Stayed 6 nights in Dec 2018
Response from 

Irekca de la Torre on Feb 8, 2019
Dear Ma'am/Sir, Thank you for choosing to stay at Crown Regency Beach Resort! Thank you very much for your candid review of your recent stay at our resort. We are overjoyed to know that you are satisfied with your stay and that our resort's location is to your liking. We always strive to give all our guest the best value for their stay and we are glad to have received your recommendation. We hope to have you again and we look forward to provide you with another delightful experience upon your return. Sincerely yours, 

Irekca de la Torre Marketing Communications Team

10/10 Excellent

Ivo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view and great staff
The staff is all very friendly and helpful. The main roads and the area surrounding it is still full of construction work. But the beach and the view from the hotel is stunning (the hotel is almost on the beach). The pool is a bit smaller than some of the hotels further away from the beach. But with the view from the infinity pool and the sea you don't really care. For the rest: the rooms are clean, the beds are soft, the breakfast is alright, and the bar is well stocked.
Stayed 5 nights in Nov 2018
Response from 

Irekca de la Torre on Feb 8, 2019
Dear Ivo, Thank you for sharing your positive thoughts of Crown Regency Beach Resort! We are pleased to know that our resort and its facilities were to your liking providing you a comfortable stay. We are pleased that you enjoyed your encounters with our staff. We will be sure to relay your appreciation and recognize the outstanding service they provided to your family. We strive to create a memorable experience for all of our guests and we are delighted to know that we were able to provide you an experience that you will treasure for a very long time. We look forward to welcoming you back should your future travels bring you in the beautiful island of Boracay. Sincerely yours, 

Irekca de la Torre Marketing Communications Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location of this hotel was very good (right on the beach). The staff was very friendly and helpful. Unfortunately, that’s the only pleasant thing I can say about this hotel. The room was extremely dated and dirty. There was sand and filth everywhere. The pool pictures are photoshopped. It was actually very dirt and Not maintained. The restaurant had a very limited menu and didn’t seem fresh. The beach was a few steps away which was there only saving grace.
Stayed 7 nights in Dec 2018
Response from CORINNE on Jun 17, 2019
Hello Ma'am/Sir, Thank you for taking the time and effort to share your thoughts of Crown Regency Beach Resort. We are pleased to know that our location and amiable staff were to your liking. For the issues you mentioned, allow me to deeply apologize for the inconvenience this might have caused you during your stay. It is with your valued feedback that helps us improve our service and facilities. Rest assured that we will take the necessary actions as needed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

2/10 Terrible

Pedram

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dusty stay
The hotel was still under construction (renovation) and there was much dust every where including in the rooms. Some hallways including ours was complete darkness at night (no light). bedsheets were smaller than mattresses and while we told them and they changed our room, nothing changed about that. Water sink was clogged and air conditioner was very noisy at nights. For the price, we could have got similar style hotel in a much better condition. The staff were very nice but these were something out of their control and the management was very poor. WiFi connection was also very poor.
Stayed 3 nights in Nov 2018
Response from CORINNE on Jun 17, 2019
Hello Pedram, Thank you for taking the time and effort to share your thoughts of Crown Regency Beach Resort. We truly appreciate you for bringing these matters to our attention. Allow me to apologize for the inconvenience these might have caused you during your stay. Rest assured that we will take the necessary actions as needed.

8/10 Good

jameel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2018

6/10 Okay

Radu

Disliked: Cleanliness
Price too high for the conditions
Not best ever experience. Ants in the room, wifi on/off and with speeds lower than my mobile internet. Noisy doors systems, everytime some other door from other room was screaming for minutes. Bar has a limited choices of drinks also. Not a bad place but clearly expected a lot more for the price. Staff was nice, no complain there.
Response from CORINNE on Jun 17, 2019
Hello Radu, Thank you for taking the time to share your experience at Crown Regency Beach Resort. We would like to thank you for bringing these matters to our attention. We deeply apologize for the inconvenience these might have caused you during your stay. Rest assured that we will take the necessary actions as needed.

8/10 Good

dinah

Liked: Cleanliness, staff & service, room comfort
Room was excellent..bad location.difficult access to the main road.we have to drag our heavy luggage to a rough side road ..staff are friendly and helpful
Stayed 1 night in Mar 2018
Response from CORINNE on Jun 17, 2019
Hello Dinah, Thank you for sharing your thoughts of Crown Regency Beach Resort. We are pleased to know that our spacious room and amiable staff were to your liking. For the issue you mentioned, allow me to deeply apologize for the inconvenience this might have caused you during your stay. Rest assured that we will take the necessary actions as needed.

10/10 Excellent

Remedios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good and stuff are very friendly and helpful
Stayed 3 nights in Jan 2018
Response from CORINNE on Jun 17, 2019
Hello Remedios, Warm greetings from Crown Regency Beach Resort! We are pleased to know that you enjoyed your encounters with our amiable staff, ensuring you a perfect stay with us. We look forward to welcome you back the soonest.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most beautiful hotel site of any hotels that I have stayed at hands-down. I love the garden next to the pool there.
Stayed 4 nights in Nov 2017
Response from CORINNE on Jun 17, 2019
Hi there, Warm greetings from Crown Regency Beach Resort! We are pleased to know that you enjoyed your stay experience with us. We look forward to welcome you back the soonest.

6/10 Okay

Per

Stayed 4 nights in Nov 2017

2/10 Terrible

azngiant, los angeles, ca

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a 4 star hotel
No hot water in shower, pool dirty, can't connect to weak wifi signal in the room, hotel location not great because the path it takes to get there can't fit a tricycle so have to get dropped off half way there and walk with luggages. Also, taking taxi from there is a hassle because we have to walk out to main road which takes 10mins.
Stayed 4 nights in Nov 2017

2/10 Terrible

Johnny, Los Angeles, USA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dont stay here, this should be a 3 or 2 star hotel
We stayed in a penthouse suite. The room lights was so dim we had to ask for them to change the bulbs. Wifi signal in the room was weak, we can't connect to it using two different phones (Samsung Galaxy s6, Nexus 6). Breakfast not that great. We have to ask for a safety deposit box because there wasn't one in our room. The swimming pool was dirty, not maintained, outdated, and half full so no one swimming in it. The worst thing was there was no hot water and not much water coming out of the shower. We told them about it and they send someone to fix it. Next time we shower, it wasn't fixed. Told them again on second day, they try to fix it again, still not fixed. On 3rd day, we can't take it anymore showering with cold water so we left even though we booked for 4 nights because it was ruining our honeymoon. Also, it's far from main road where you get dropped off by taxi so had to walk with luggages for 10 mins before you can get to the hotel.
Stayed 4 nights in Nov 2017

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't waste your money here
The pictures online look awesome; but the reality is that the hotel is old and overpriced. The rooms stinks, the furniture is old and the A/C barely works. Brand hotel name only... Not worth the money. Felt like staying at a Motel.
Stayed 6 nights in Oct 2017

10/10 Excellent

Lee, Stevensville, MD - USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beachfront
Good Hotel Great Staff eager to please Enjoyed our stay very much Quiet section of Beach at Night (Boat Station 3)
Stayed 3 nights in Aug 2017

4/10 Poor

Rebecca

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Rip-off
There seem to be a mistake in my booking, there were 3 of us (2 adults, 1 youth & in my booking at the hotel it only says 2, so they said they need to charge me an additional $40/night for an additional person because the room I reserved was a Deluxe and can only accommodate 2. I honestly didn't know if it was an overlook on my part or it was glitch in hotels.com but there's not much I will not be able to cancel my reservation anymore. So they offered me an upgrade to a junior suite which can accommodate up to 5 people for an additional $70/night. So I agreed and I thought we had solved the problem. However, when I was about to transfer to the junior suite and was arranging for payment, I was told that they still need to charge the additional $40 on top of the $70 because of the additional person. The reason I was upgrading to junior suite is because it can accommodate up to 5 people and they were telling me that Deluxe was only good for 2 people. So in total they would like to charge me an additional $110 a night on top of my existing reservation of $65/night which totals to $175, they are crazy. So I end up making separate reservation for my hubby in a nearby hotel which is way cheaper than what I would have spend in this less than mediocre property. The property is not worth $100. It was very small, and they advertise that there is Wi-Fi, but they knew well it was not working at all in the rooms. A/C was not working well & was dripping to the floor & very noisy.
Stayed 3 nights in Aug 2017

6/10 Okay

craig, uk

Liked: Cleanliness, staff & service
Disliked: Room comfort
Penthouse room
Was disappointed with the penthouse room, very little sun light, no balcony or Saftey deposit box and the wifi was poor and the garden view was poor too, the staff were very friendly and helpful though
Stayed 3 nights in Jul 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel infront of the beach
Not good..my ratings is Poor..the staff are sad i am not sattisfied for thier assisstance ..no hed outside near the beach for sun beating..the comfort room "yaks" i dont like..i chooses this hotel because the pictures they post on online booking is encouraging but actually when you get in there not really the same..the hotel is very good in online bookings but actually No..incomplete CR facilities,.no information for free breakfast that they offer online and swimming pool is dirty, wet floor and the staff are not really accomodating ..
Stayed 2 nights in Jul 2017

4/10 Poor

Hussain, Saudi Arabia

Disliked: Property conditions & facilities, room comfort
2.5 Stars is OK
Only one light in the room, requested facial tissues and iron and they told me that they don't have in the hotel. room was very hot when I arrived around 8:00 PM. Air conditioner was dropping water on the bed. some insects were flying all around the hotel and inside the room and the bathroom.
Stayed 3 nights in Jul 2017

10/10 Excellent

evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Richard

Liked: Room comfort
Disliked: Property conditions & facilities
The room was fine except the wi fi was not functioning and in one of our rooms staff were requested to attend to the room safe, but no action was forthcoming. The pool and surrounds require some maintenance work. Jacuzzi was not working. Staff in the coffee shop could be more attentive and enthusiastic.

2/10 Terrible

Dee, Nashville, TN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT A 4 STAR HOTEL!
I checked in, stayed for a couple of hours, long enough to find a new hotel. Then I checked out. It was the size of a college dorm room. It was dark. My window faced the elevator, you could see through my window directly into the glass elevator. Everyone had stuff hanging from balconies. All balconies faced inward toward each other. Furniture beat up. Air condition loud, water stains. No breeze in corridor. Pool awful. I was not impressed. Staff seemed to be a little young and taken back by me not wanting to stay. I expected a 4 star hotel, presented with and old musty college dorm room!