Outdoor pool, sun loungers
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Reviews of Grand Boracay Resort

3.5 out of 5
Grand Boracay Resort
D'Mall, Station 2, Balabag, Boracay Island, Aklan

Reviews

6.2
Rating 10 - Excellent. 10 out of 87 reviews" "
Rating 8 - Good. 28 out of 87 reviews" "
Rating 6 - Okay. 21 out of 87 reviews" "
Rating 4 - Poor. 18 out of 87 reviews" "
Rating 2 - Terrible. 10 out of 87 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

8/10 Good

jassel mae, cebu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is nice so relaxing...
I love the place its so nice, perfect for my family..the thing that I like the place is so peaceful away from crowd..but one thing that needs to be improve there cleanliness most especially in there food area, needs to be clean and no pets should allow to enter were guest should eat there buffet..Last time I eat there were cats everywhere some are already on top of the table were there is food next to it..
Stayed 2 nights in Apr 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4th time staying at Grand Boracay
Love this place. Great for the price. Love their outside bar, pool..Steps away from D'Mall. Close to everything...beach, grocery store, restaurants. Staff is great. Free breakfast is good, nothing special but you always get eggs, rice, and fresh fruit. I'v been to Boracay 7 times and once I found this place, it's where I stay.

6/10 Okay

Victor, Sydney, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is in very good location but a bit old
The hotel facilities have to be updated. I have to request for a newer TV set as the one in the roon is an old one and no remote controlled. I have to get the door locks changed as we get locked in th bathroom and found it hard to open the room door from day 1. I found that there is a shortage of staff and cannot attend to any request quickly as it took several days to attend to any problems we had. Staff are very friendly and attentive but not able to do things because of the shortage of staff.
Stayed 6 nights in Jan 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Shower didn’t work, fridge smelled like rotten food. The complentary breakfast had instant coffee that you made yourself.
Stayed 1 night in Dec 2017

8/10 Good

Lindo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

aurora, toronto, canada

Liked: Staff & service, room comfort
quite hotel
has access to the d'mall then to the beach. it was a quite season which we really appreciate because the beach area is busy and noisy. we like the breakfast offered every day. the staff are really helpful. Flor of reception goes out of her way to help us. All the other staff were nice to have around with their friendly reception. online booking and reception assured wifi in all rooms, but wifi is only available in the reception area.
Stayed 6 nights in Aug 2017

2/10 Terrible

Michelle, Vancouver, BC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run Down Hotel - Pictures are deceiving.
This hotel was very disappointing. Just from the outside, the hotel was very dirty. There was garbage everywhere and so much junk in front of the building. Piles of garbage filled the hallways & stairways. Let's talk about the rooms. The rooms were very dirty. In our first room, the toilet was leaking so they moved us the second day. That room didn't smell or look much better. They smelt awful and unpleasant. There were insects in the bed frame, holes in the walls and water stains in the ceiling. The linens and towels are very worn out with stains and holes. There were also piles of dirt behind the fridge. The bathrooms were SLIPPERY and the water heaters are so high, you must go on your tippy toes to reach it. I even slipped when I was trying to reach the water heater. There wasn't even a closet to store clothes. Now lets talk customer service. There was no manager on site to complain to. The service was poor. The staff didn't clean our room during our four day stay and the safety box was broken. When you leave, you must leave your keys to the receptionist every time you go out, but they just keep the keys behind the counter. It was not secured. Overall, I would not recommend this hotel to anymore OR go back there.

8/10 Good

CEO, LGP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & quiet but yetbeach accesible.
Love the location. Away from the beach noise & traffic but very near the action place! Food were really great! I love this place!
Hotel view

6/10 Okay

James, Canada

Disliked: Cleanliness, staff & service, room comfort
Hotel Boracay
Hotel rooms were OK. for the price. Room safe broken and unable to fix. Buffett Breakfast always cold. Hotel is close to the beach but not beachfront so there are no chairs for your use at the beach

2/10 Terrible

donsld, manila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not close to 3+ stars
Check in was unorganized and delayed, no housekeeping done for two days, no room ammenities. Only positive is the location.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

LNZG, LEL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff excellent, hotel ehh
The place looks very nice from the outside, convenient also coz it's close to d mall. The staff are very helpful and accommodating. Hands down the best staff I have met. But the rooms are just a ok to sleep in but not really to relax. The bathroom is just convenient. If you want a place to just crash in after a long day and after a night of partying this is your place. But if u want to relax and just lounge around after a long day this is not the place due to a lot of constructions.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to mall and the beach
Unfortunately, we can't post reviews that include room rates, insults or profanity, personal details, website addresses or phone numbers.

8/10 Good

Edward, Metro Manila

Liked: Staff & service, room comfort
Relatively quiet and very accessible hotel at S2
Our stay in Grand Boracay Resort was a little above average. The hotel signage along the main road was not very easy to spot. We didn't bother to ask for directions and went ahead and consulted the GPS and maps which was not the best way to go about it. It was a treat to find that the place was somewhat hidden behind the busy alleys of the Boracay open mall (D'mall). The resort was a lot quieter than the other resorts in Station 2. The receptionists and service staff were nice and courteous enough throughout our stay there. There are still a few areas for improvement in the common areas as well as inside the rooms and toilets. I'd like to see better towels and floor mats. The bedsheets were nice and clean. The airconditioning worked well enough to cool the room but the remote wasn't working properly. The refrigerator could be better. The toilet was clean enough and had liquid soap dispensers. Unfortunately, there was no bidet hose spray.

2/10 Terrible

Tan, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 word - lousy
This hotel is extremely uncomfortable., lots of mosquito, toilet no tissue, hotel are old and the staff is totally unfriendly. The cleaner only doing a good smile. if i rate this hotel. 0 rating and my suggestion, dont stay this hotel. somemore the room dont have power plug.

4/10 Poor

Fe, Ontario, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible Experience at check in
At check in, we had to upgrade from a superior room booked and paid for ahead of time to a deluxe room as we ended up with a third person, who cannot be accommodated in a superior room. They asked us to pay at check in the additional fee for upgrading which we did. After paying up front, they brought us to the crappiest room we have ever seen in all of our extensive travel history. It took several complaints and calls to the front desk before they finally transferred us to a supposedly deluxe room which was a lot better but at that point, we were so mad and disappointed that nobody checked to make sure we got the right room in the first place. We should not have to complain after paying added fees for the upgrade. Warning for others. Make sure you check the room first before paying.

4/10 Poor

zheng, spore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
not suggest to stay if no choice.
Rm aircon is terrible noisy n not really clean at all very inconveniance even cant boil water at room becos of the tape water not advisible to drink.but the staff very friendly n helpful....

6/10 Okay

Verified traveler

Not grand boracay hotel
Don't expect much at this great price . Check room prior to unpacking. Your on a island so take that in consideration as to Internet and amenities .. Great location and Arcon , pool , Buffett etc

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice location!
I love the location because it has an access to dmall where all the restaurants are situated. The hotel room is very comfortable.

2/10 Terrible

John, Manila, Philippines

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so nice hotel to stay...
Staffs are not cooperative. There are hidden and unexpected charges aside from your booking. The room phone is not working, and the maintenance guy doesn't help either. You are forced to go from the top floor to the reception to ask for assistance but all your request were just ignored. In the end, they will tell you that the phone is not really working on that part of the hotel because there is no line, and the phone unit is just a show. Food is not good. Cats are roaming in the dining hall, small and big. They will give you the username and password for your hotel room but the wifi is not really working in your room. When you ask them, they will tell you that the wifi is working in the lobby only. What's the need for room username and password anyway. Facilities are defective, from dresser, to the toilet bowl flusher, and the safety deposit box. They will only fix them after you showed them that you're angry and fed up following up so many times. Not a good experience staying with this hotel. I don't recommend this hotel, look for other hotels nearby.

6/10 Okay

Bjorn, Hong Kong

Disliked: Cleanliness
Great locaton, everything else so-so
The hotel is at a great location by D-mall, and short walk to the beach. The hotel was OK, but rooms not very clean. I found a used tooth-pick in the shower, and the bedsheets was full of holes and stains.

10/10 Excellent

michael, manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb
Awesome. .best crew ever

8/10 Good

Frank, New York

Liked: Cleanliness, staff & service
Grand Boracay
Only stayed one night. Very good service from the time w landed in Kalibo until we checked out the following morning. Hotel staff were wonderful and very helpful.

4/10 Poor

min

Great location, but not recommend.
The only thing that I like about this hotel is the location. Other than that, I didn't enjoy much. First, bed sheet smells bed and morning breakfast was the worst. There's nothing I enjoyed. I skipped the breakfast next morning because of bad quality of food.

4/10 Poor

Verified traveler

Disliked: Staff & service

10/10 Excellent

bamyon, QLD Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The Hotel was very central to everything, and well maintained. The staff were friendly and attentive at all times. The towels were changed every day. We enjoyed our 5 day stay at the Grand Boracay Resort and would certainly recommend it to our friends and family.

6/10 Okay

Blitz, Japan

Liked: Staff & service
Disliked: Cleanliness
Great location
The location is perfect . It's right beside the d mall a famous place for anyone to enjoy and very accesible to anywhere .

8/10 Good

Svein K. Johansen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice, but one thing missing.
All in all a very nice hotel. Although located very near the beach and the shopping and restaurant areas at White Beach, the hotel is quiet and have a calm and relaxing atmosphere. The staff is friendly, and there is only one important thing missing, namely wifi at the hotel rooms. You have to go to the reception area to get online, and in this day and age this is not good enough. Especially in a hotel at this price range.

4/10 Poor

gaetanogriiti6@hotmail.it

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

sky

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
예전(2018년1월)에 비해 매우 시끄럽고 객실 청소시에 깨끗하게 청소가 되지않음
예전(2018년1월)에 비해 매우 시끄럽고 객실 청소시에 깨끗하게 청소가 되지않음 또한 조식에서 음식의 질이 떨어쪘으며 조금 늦게 가면 음식도 없었음 모기도 많아 많이 불편했음 중국 단체관광객들에 맞춰진듯함
Stayed 3 nights in Apr 2018

8/10 Good

hn, kr

Liked: Staff & service
디몰 한가운데 있어서 식사 및 쇼핑하기에 좋음
디몰에위치하고 있어서 쇼핑 및 식사시에 이동하기에 좋음 조식은 그런데로 먹을만 함 화장실 수압 및 변기 물이잘 안내려감 그외에 수영장, 바 등이 있어 이용하기 편함
Stayed 7 nights in Jan 2018

4/10 Poor

Mathias

Disliked: Cleanliness, staff & service, property conditions & facilities
They never cleaned our room during our trip, service was very slow, not happy with the visit.
Stayed 2 nights in Dec 2017

10/10 Excellent

YEONHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
저렴한 편이라 기대 안하고 갔는데 디몰 바로 앞에 있고 정말 좋았습니다
저렴한 편이라 기대 안하고 갔는데 디몰 바로 앞에 있고 정말 좋았습니다
Stayed 2 nights in Dec 2017

2/10 Terrible

Helmut, bad Segeberg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totale Reinfall
Die Zimmer wurden erst gegen 16-18.00 Uhr" gereinigt". An 2 Tagen unseres Aufenthalts wurde garnicht gereinigt. Haare vom Vorgänger lagen 3 Tage später noch in der Dusche. Am 3. Tag erhielten wir erst einen gängigen Safe. Der Manager war sehr freundlich und bemüht, hatte aber offensichtlich zu wenig Personal. Ich würde das Hotel nicht mehr buchen. Preis Leistung stimmt ganz und gar nicht. Großer Renovierungsstau!!!!!!
Stayed 5 nights in Dec 2017

4/10 Poor

Henry, South Korea

Disliked: Staff & service, property conditions & facilities, room comfort
정말 낡고 구식인 리조트
사진만 보고 판단하는 것이 아니었는데 ㅎㅎ 두번 다시 가고 싶지 않은 곳이에요 디몰 안에 있다는 가까운 접근성을 제외하면 너무 낡고 구식인 시설 때문인지 리조트에 들어서는 순간 마치 시골안에 있는 느낌이 들어요 ㅎㅎ 이 리조트에서 참 신비한 경험을 했네요 물 잘나오는 것 빼면 빵점 입니다 모기가 너무 많아서 기억하고 싶지 않은 최악의 리조트 였습니다
Stayed 1 night in Dec 2017

6/10 Okay

nana

Liked: Staff & service
직원들이 친절하고 위치가 좋아요 시설은 노후되었어요
성수기라서 다른곳을 고르수도 없고해서 그냥갔는데 사실 룸컨디션을 보고는 실망을했어요~ 2틀 숙박을 했는데 직원분들이 정말 친절하고 위치는 정말 좋아요~~ 보일러가 고장나서 따뜻한 물도 안나오고 시설도 노후되고했지만 직원들덕분에 좋은 이미지로 남는것같아요
Stayed 2 nights in Dec 2017

6/10 Okay

서민원, 부산

Disliked: Property conditions & facilities
디몰가까운것빼곤 없음
총평. 바쁜 여행객에게 위치는 최고지만 서비스와 객실상태는 기대이하입니다. 건물이 총 세개 동이 있네요. 로비와식당이있는 건물, 메인빌딩, C동이 있습니다. 처음에도착하니 준 방은 2C6인데 걱정처럼 벌레는 없었지만 객실로 거의 쓰지않는방인듯. 아, 모기 두세마리 잡았구요. 슬리퍼없고 tv거의잘안나오고 리모콘 안되고 창문도 구석에 완전 작은거 하나. 결국 싸게 예약한 사람들한테만 주는방이었던거같아요. 컴플레인하니 다음날 메인빌딩에 있는 201호로 방바꿔줍니다. 좀낫긴했어요. 근데 머리위에 있는 옛날 시끄럽고 힘없는 에어콘, 시도때도없이울던 닭 등등과 한3일만에 한번 왔던 룸서비스며 다 상당히 편하지 않았구요 아 그리고 변기에 플라스틱 커버가없어서 (앉는 부분포함요) 얘기하니 하루만에 달아주네요. 그전에는 말하는 사람이 없었다면서... 여기 가장 별로인건 조식입니다. 정말먹을거없는 식단에 말라붙은 야채와 맛없는 과일... 7시부터라고하지만 8시쯤에는 가야 그나마 야채하고 과일이 조금 준비되서 나오구요 사람들 불평에 이력이난듯한 친절하지 않은 식당 직원등... 지금은 다른곳으로 오니 집사람도 살거같다고 하네요. 여행일정이 짧고 디몰주변을 많이 돌아다녀야 하는분께는, 조식을 포기하시겠다면 추천합니다. 하지만 편안한 휴식을 바라는분께는 매우 별로랍니다. 다른곳도 곧 올릴예정이예요.
Stayed 4 nights in Dec 2017

8/10 Good

Jan Lysgaard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very good stay here. Staff is really helpful and is all the time making sure we are feeling comfortable. This hotel is located with entrance from main road and Dmall which is like an almost perfect spot unless you wanna stay beachside. We enjoyed it much here. They are working on having wifi which will ve very good.
Stayed 7 nights in Dec 2017

6/10 Okay

skylee, korea

위치가 디몰가운데 있어 좋아요 교통편도 편하구요
조식은 화려하진 않지만 먹을만 하구요 객실 청소는 미리 말하는게 좋을것 같아요 개미가 있으니 음식물 바닥에 흘리지 않도록 하구요
Stayed 3 nights in Nov 2017

6/10 Okay

sky, korea

Liked: Staff & service
위치가 좋은 숙소
위치도 좋구 직원들도 나름 친절함 그런데 이번 여행기간동안 수영장을 공사해서 놀지 못함,
Stayed 7 nights in Aug 2017

6/10 Okay

Anders

Ok men lämna inget av värde på rummet . Hörde ett bråk att städerskan stulit men händer nog ofta där befolkningen är fattiga

4/10 Poor

Ari

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
frukosten var under all kritik, rent ut usel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Staff & service

8/10 Good

HYESUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치가 편리했던 숙소였어요.
저렴한 숙박비용에 위치가 스테이션2에 있어서 디몰에 쉽게 갈수 있었고 화이트비치와도 가까워서 편리했습니다. 쇼핑과 휴양을 동시에 즐길수 있는 가격대비 좋은 호텔이었습니다. 단 1층에 숙박할경우 개미나 모기들을 조심하셔야 되요. 아담하지만 수영장도 좋았고 액티비티를 할수 있는 여행사들도 근처에 있어서 편리했습니다.

8/10 Good

Verified traveler

Disliked: Staff & service
해변에서 가깝고 디몰이나 이동하기에 편합니다 근처바로 슈퍼와 시장도있고 위치는 정말 굿
호텔이 조금 낡고 객실이 좁은면이 있는게 단점이라면 가격면에서는 괜찮다고 봅니다 조식은 그냥 보통입니다

10/10 Excellent

Yunkoo, 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5만원 가성비 굿굿굿
디몰, 화이트비치가 가까워서 너무 좋다. 수영장도 딸려있고 일 5만원 가성비 굿굿굿

4/10 Poor

holic, sy

Disliked: Cleanliness, property conditions & facilities, room comfort
디몰과 가까운 장점
가격대비 위치는좋으나 객실에 개미와 모기가 엄청나며 오래된리조트라 시설이 노후됬으며 조식도 그닥....

6/10 Okay

Verified traveler

무조건 1층!!
디몰이랑 붙어있으니 ㅋㅋ 위치는 그야말로 환상이죠. 싼 가격에 딱 그 가격만큼의 숙소라고 보시면 무난합니다. 럭셔리하지 않겠죠. 걍 무난한 숙소입니다. 무조건 1층에 묵으시는게 좋습니다!!

8/10 Good

안지, 서울

Liked: Room comfort
위치만 최고
너무 습하고 별로에요