Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers, lifeguards on site
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Reviews of Hotel Soffia Boracay

4 out of 5
Hotel Soffia Boracay
Sitio Hagdan, BRGY, Yapak, Boracay Island, Aklan

Reviews

8.0

Very Good

Rating 10 - Excellent. 79 out of 233 reviews" "
Rating 8 - Good. 105 out of 233 reviews" "
Rating 6 - Okay. 25 out of 233 reviews" "
Rating 4 - Poor. 16 out of 233 reviews" "
Rating 2 - Terrible. 8 out of 233 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

5.6/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Julie

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in the middle of a land dispute, so the entrance was a building site with armed guards and corrugated iron fencing. Access to the hotel was a dangerous dirt track. I fell and injured my wrist. We had requested twin beds in advance and were given doubles. They even failed to change them to twin beds when I asked on day 1. I had to book another room at further cost. The facilities were limited with no bar and the decor was very tired. Really did not enjoy staying there and feel I should not have had to pay full cost as the hotel was not as described.
Stayed 2 nights in Feb 2024

2/10 Terrible

Jorilyn

Stayed 1 night in Jan 2024

10/10 Excellent

JOSE, Hamamatsu shi

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good!!

8/10 Good

beverly ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Stayed 8 nights in Dec 2023

10/10 Excellent

EDWINA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Ambiance and landscape, and the view overlooking the pool. Just simply relaxing.
Stayed 3 nights in Dec 2023

2/10 Terrible

william, San Marcos

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Property was shady and charged extra for everything
Stayed 1 night in Sep 2023

4/10 Poor

Nikki

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
My stay at Hotel Soffia was overall not bad because the staff were very friendly, especially the drivers for the shuttle service, they were always smiling and ready to help but when it comes to the overall property it was a bit disappointing because the room I booked was for 3 people and I expected to stay at atleast a bedroom with 2 beds but instead they gave me rolling bed that kept rolling when I moved and the bed was very uncomfortable to sleep in. I suffered from back pain for a bit. Let me just say that my parents and I are not small people and so I addressed my complaints to front desk and asked if they could give me a bigger room with 2 beds and the staff basically just replied “oh it’s how our rooms are” he said he could upgrade me if it’s still not up to my standards but they didn’t even really check my room to see if there’s anything they could help more since when I got back to my room the room was still dirty and no upkeep at all. I stayed there for 4 days and my room was never touched by housekeeping even once, I didn’t even really see a housekeeper roaming around the halls of the hotel so that’s a bit concerning because cleanliness is huge for me. When I first got there the rag for the washroom was soaking wet and I also told front desk and they didn’t really do anything. It was a waste of breath I probably wouldn’t stay here again, location is a bit far but the property is nice don’t get me wrong. Pool and garden area is beautiful. Such a shame
Stayed 3 nights in Jun 2023
Response from Chad on Jul 12, 2023
Hello, Ms. Nikki. First and foremost, we'd like to thank you for your recent stay with us. We sincerely apologize for what happened during your stay. Thank you for taking time to bring this issue to our attention so that we can rectify it and ensure that it doesn't happen again.

8/10 Good

Geoffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet n private, beautiful views.
Stayed 6 nights in May 2023
Response from Chad on Jun 15, 2023
Dear Geoffrey,Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Hotel Soffia, The Fact that you choose Hotel Soffia is an honor to us.We sincerely hope you enjoyed your stay and will come back again!If there is anything that you feel like we overlooked then please let us know.Looking forward to welcoming you again soon.HOTEL SOFFIA FAMILY

6/10 Okay

Michael

Its way to far from the beach and shopping.and transportation cost are high .
Stayed 4 nights in May 2023
Response from Chad on Jun 15, 2023
Dear Michael,Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Hotel Soffia, The Fact that you choose Hotel Soffia is an honor to us.We sincerely hope you enjoyed your stay and will come back again!If there is anything that you feel like we overlooked then please let us know.Looking forward to welcoming you again soon.HOTEL SOFFIA FAMILY

10/10 Excellent

Criselda

Stayed 3 nights in Apr 2023
Response from Chad on Jun 15, 2023
Dear Criselda,Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Hotel Soffia, The Fact that you choose Hotel Soffia is an honor to us.We sincerely hope you enjoyed your stay and will come back again!If there is anything that you feel like we overlooked then please let us know.Looking forward to welcoming you again soon.HOTEL SOFFIA FAMILY

8/10 Good

Richard

Stayed 7 nights in Jan 2023

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel for the price we paid. Shuttle into D Mall reliable. AC very noisy.
Stayed 3 nights in Nov 2022

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Junila on Jun 27, 2019
Hello Dennis, Thank you for rating us 10. We hope that we can be at your service again in the near future. Happy to serve,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Feb 2019

8/10 Good

Georgios

Liked: Cleanliness, staff & service, room comfort
The staff was amazing. Quiet and relaxing. Bear in mind it is quite away from the centre of boracay
Stayed 11 nights in Dec 2018
Response from Chard2x on Jan 10, 2019
Dear Sir|Madam, Greetings from the Beautiful Island of Boracay! First of all I would like to say a big "THANK YOU" for your very inspiring and heartwarming comments about the Hotel. It is indeed very gratifying and uplifting to know that you have thoroughly enjoyed your stay with us. Further, it is with your comments that make us strive better to achieve par excellence. In the meantime you can share your wonderful memories during your stay with us by visiting our official facebook page HOTEL SOFFIA BORACAY. Thank you very much and hope to see you again. Best Regards, Richard

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel in a quiet location
Lovely boutique hotel in the hills of Boracay. Comfortable rooms, good breakfast and cable tv. The pool area is gorgeous for relaxing in. The staff are fantastic. Can’t do enough for you. My family and I had a great stay here for 5 days.
Stayed 4 nights in Dec 2018
Response from Chard2x on Jan 4, 2019
Dear Ms. Deborah, Greetings from the Beautiful Island of Boracay! Thank you for your recent stay with us. At Hotel Soffia we consider our guests as Family! We know that you have many other options when choosing where to stay in Boracay. The fact that you chose Hotel Soffia is a great honor for us. We sincerely hope you enjoyed your stay and will come back again. Looking forward to welcome you again soon. Best Regards, Richard

4/10 Poor

Pierre, Vero Beach

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The hotel is very old . Old mattress and very noisy Air-conditioning. There are not cleaning the room properly and not changed the bedsheets for 4 days. The restaurant is just basic food and the Breakfast was only scrambled eggs and toast . No fruits or something like that. If I stay there again. No way.
Stayed 4 nights in Dec 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodations...
We really enjoyed our stay. We had two rooms for 3 nights. At this time, there is a lot of construction going on in Boracay, and we were concerned on our initial trip from the jetty to the hotel, but were very happy when the van arrived, at the top of the hill, it was simply lovely with a beautiful view. There is a panoramic view of the ocean. The restatans pool area was lovely. The hotel staff greeted us with a shell necklace and a welcoming drink. The included breakfast was very good. The staff was excellent and very personable. WiFi was spotty but that’s not unique to that hotel. The free shuttle was very convenient to getting to shopping and the beach. When we arrived, our room air conditioner was not operating efficiently and the maintenance personnel replaced it in 10 minutes. I brought up not to complain about the AC (things happen), but to illustrate how customer/service oriented the staff is. When we return to Boracay, there is no doubt that we will return to this hotel.
Stayed 3 nights in Oct 2018
Response from Richard on Nov 7, 2018
Dear Mr. William, Thank You ! Thank you for your recent stay with us. At Hotel Soffia we consider our guests as Family! We know that you have many other options when choosing where to stay in Boracay. The fact that you chose Hotel Soffia is a great honor for us. We sincerely hope you enjoyed your stay and will come back again. Looking forward to welcome you again soon. Best Regards, HOTEL SOFFIA FAMILY

8/10 Good

Chris, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Full-service hotel w/ high quality food
GF and I had a real nice stay at this hotel while in Boracay for a few days. It's away from the main hub of D'Mall (about 15 min away) on the island, but there are free shuttles every hour, or can hop on a trike for $3. In a quiet location, other than those crazy roosters that seem to inhabit every island in the country and start hollering at 4am haha. Staff was extremely friendly and eager to make guests comfortable, fairly typical in the service-oriented Philippines. Loved the free breakfast, and their kitchen made good food for any meal, and very affordable. Room clean, and didn't have ants like many other hotels in the country. Very affordable room rates, esp. considering Boracay probably the most expensive area of Philippines. Only issues were that the AC was not very powerful and took a while to cool the room. Also, we used their laundry service and were charged an egregious amount in our opinion, nearly as much as we paid for 3 nights at the hotel! Overall recommend though.
Stayed 3 nights in Dec 2017
Response from Hotel Soffia Management. on Dec 21, 2017
Hello Sir/Ma'am, Greeting from Hotel Soffia! First of all I would like to thank you for your very inspiring and heartwarming comments about the Hotel. It is indeed very gratifying and uplifting to know that you have thoroughly enjoyed your stay with us. Further, it is with your comments that make us strive better to achieve par excellence. Once again, thank you very much and hope to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Had a lovely stay at the Soffia, we extended our stay because it was so comfortable and easy to stay there. All staff were friendly and professional and the service was extremely good! The pool area is lovely, as are the sea views from the room and corridors. The shuttle is also very handy.
Stayed 2 nights in Nov 2017
Dear Sir | Madam, Greetings from Hotel Soffia! First of all I would like to thank you for your very inspiring and heartwarming comments about the Hotel. It is indeed very gratifying and uplifting to know that you have thoroughly enjoyed your stay with us. Further, it is with your comments that make us strive better to achieve par excellence. Once again, thank you very much and hope to see you again. Sincerely, Hotel Soffia Management

2/10 Terrible

john , australia

Liked: Staff & service
Disliked: Cleanliness, room comfort
Terrible bed and poor wifi
The beds here are so old there is no spring left in the springs ,Linen was old and smelly and was bitten by bed mites the first night , was promised a different room because of the mites , but then they diding have one equlivant , they had bettter empty but was required to pay difference, so simply moved to a better cheaper hotel much closer to city area This hotel has a lot of potential but it's very poorly managed
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel at its price with a mini infinity pool
The hotel is located at a quiet place away from the buzz. Its a bit difficult to reach but the hotel has good shuttle service every hour which makes up for it. The infinity pool has a good view but the pool is not as clean as it should be. Hotel staff are very friendly and welcoming. Overall nice experience.
Stayed 1 night in Jun 2017

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

doug, vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Far away from station 1,2,3. Had shuttle bus but a little inconvenient if you want action. Nice view. Balcony is small. Pool nice but everyone eating watches you.

4/10 Poor

Faris

Disliked: Property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better then expected
This hotel was off the regular path and not the easiest to get to the beach. But you could not beat the price, cleanliness and the basic view it had. This hotel has lots of potential, Boracay in general needs to deal with their local housing issue to make this a 5.

8/10 Good

Sammy , Lagos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view
The staff were good and services were good except water problem in the shower.

4/10 Poor

jack , australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but
Staff are very nice but bed, wifi tv and aircon terrible

2/10 Terrible

john p, australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice hotel needs upgrading badly
Bed very bad , wifi so so so so slow , air con noisy No fire protection in rooms

2/10 Terrible

Dino P , Tasmania

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
nice but needs attention
Bed horrible wifi hopeless wasted 5 hours trying to book flight , in the end had to go into town to an agency noisy air con with no remote no fire/smoke detectors anywhere or fire evacuation plans ,I think this is illegal TV tiny

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

veronica, pasay city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice staff.nice view.clean room..
very nice staff.nice view.clean room..with free shuttle.,i really most love the pool. i will surely comeback with my family..colleagues and friends..
Response from Richard on Oct 5, 2016
Dear Ma'am Veronica, Good day! Thank you for this positive feedback and for visiting us at Hotel Soffia. I hope we achieved our goal in making your stay memorable by providing good service. It was truly a pleasure to serve you. We are looking forward to your next visit and wish you both the best. God bless you and more power.

8/10 Good

Crismar, Makati City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oct 23, 2016 Stay
The stay is so calm maybe because it's off peak.
Response from General Manager on Oct 5, 2016
Dear Sir Crismar, Good day! Thank you for this positive feedback and for visiting us at Hotel Soffia. I hope we achieved our goal in making your stay memorable by providing good service. It was truly a pleasure to serve you. We are looking forward to your next visit and wish you both the best. God bless you and more power.

8/10 Good

Camilo

Liked: Staff & service
A relaxing getaway.
All in all, it's a great place to relax. It has a nice view and the staff are all friendly and helpful.
Response from General Manager on Oct 5, 2016
Dear Sir Camilo, Good day! Thank you for this positive feedback and for visiting us at Hotel Soffia. I hope we achieved our goal in making your stay memorable by providing good service. It was truly a pleasure to serve you. We are looking forward to your next visit and wish you both the best. God bless you and more power.

10/10 Excellent

Jonee Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing..superb experience
Response from General Manager on Oct 5, 2016
Dear Sir Jonee Andrew, Good day! Thank you for this positive feedback and for visiting us at Hotel Soffia. I hope we achieved our goal in making your stay memorable by providing good service. It was truly a pleasure to serve you. We are looking forward to your next visit and wish you both the best. God bless you and more power. Sincerely, Richard

10/10 Excellent

Colin, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in Boracay
This was the second time I've stayed here, it is an incredible place. The hotel is in a nice location, on a hill, with beautiful views and winds to keep you cooler. The front desk staff and restaurant staff are very welcoming and kind. There is an hourly shuttle down to the beach for whenever you want to go there. I strongly recommend this hotel.
View from the Swimming pool
Response from Richard on Oct 5, 2016
Dear Ma'am Colin, Good day! Thank you for this positive feedback and for visiting us at Hotel Soffia. I hope we achieved our goal in making your stay memorable by providing good service. It was truly a pleasure to serve you. We are looking forward to your next visit and wish you both the best. God bless you and more power.

10/10 Excellent

T.k., Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place!
Excellent place. Owner is REALLY polite and he is willing to work with the staff (not boss around workers) such as waiting tables and providing hospitality. When an owner is not too proud to wait on customers such as he (even though he has plenty of staff to do it for him), it makes a BIG difference. I appreciate his kindness and gestures in making sure his guests are happy. I was worried at first that it was too far from the main beach and D-Mall, but again the owner made sure his guests would be happy by providing a free shuttle service to the middle of the tourist attractions. The shuttle service was provided from the morning all the way til midnight!!! Really convenient!!! I would definitely stay again. In fact, I extended my stay there. PS. Don't forget to go to the top of the hotel to enjoy an excellent view of the island. Beautiful!!! He should make a cafe up there or a bar.
Response from General Manager on Oct 5, 2016
Dear Sir/Madam, Good day! Thank you for this positive feedback and for visiting us at Hotel Soffia. I hope we achieved our goal in making your stay memorable by providing good service. It was truly a pleasure to serve you. We are looking forward to your next visit and wish you both the best. God bless you and more power. Sincerely, Richard

10/10 Excellent

JOHN RONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it...
Had a great stay... Staff are very accomodating... Shuttle service are on time..
Response from General Manager on Oct 5, 2016
Dear Sir John Ronald, Good day! Thank you for this positive feedback and for visiting us at Hotel Soffia. I hope we achieved our goal in making your stay memorable by providing good service. It was truly a pleasure to serve you. We are looking forward to your next visit and wish you both the best. God bless you and more power. Sincerely, Richard

8/10 Good

Teruaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!
It was great!! Staff are friendly and reliable!! Kudos!!

8/10 Good

Angela Sunkish, Pasig city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is good to stay in hotel soffia for relaxation.
It's nice,we njoy our stay :)

10/10 Excellent

Romana, Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view!
Great stay place to stay with swimming pool overlooking the sea! Room was decent and clean, only did not have a view as it was on the first floor and was looking at the other part of the building. Breakfast as served next to the swimming pool making it a great start of the day!
Response from General Manager on Oct 5, 2016
Dear Ma'am Romana, Good day! Thank you for this positive feedback and for visiting us at Hotel Soffia. I hope we achieved our goal in making your stay memorable by providing good service. It was truly a pleasure to serve you. We are looking forward to your next visit and wish you both the best. God bless you and more power. Sincerely, Richard

10/10 Excellent

JongKeun, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel
Great hotel

8/10 Good

korrina, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but away from the action.
This hotel is really nice, it has lovely views and the beds are the comfiest we had in the Philippines. Also the free shuttle bus is very handy. It is pretty far from white beach where all of the fun parties are so if you want to be in amongst the action I don't recommend.

8/10 Good

Marquita, Minneapolis, MN

Liked: Cleanliness, staff & service
Great view
Hotel was great and hotel staff were friendly and helpful. Few complaints, it was on the top of a hill and we had to take all of our luggage up the hill ourselves. We were woken up early every morning with the locals getting up early to cook. Lastly there is no wifi in the room. It was a good price and comfortable.

4/10 Poor

Steven, Singapore

Disliked: Staff & service, property conditions & facilities, room comfort
Aircon was noisy loud humming sound and ceiling fan polling noise.

8/10 Good

Alex Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Overall a good hotel/resort to stay at in Boracay. Boracay has always been in my list of destination everytime I visit Philippines. The room is decent with size and the bed, although we had to change room reason being that the first room we got had a leak in the bathroom and it got flooded. The staff responded very quickly and moved us to a different room. The food is not bad, they have a pretty good breakfast menu, but other meals are mediocre though there's plenty of restaurants and cafe's once you get down to the beach. Friendly staff, shuttle every hour and pool. I would recommend staying here for people looking for a decent accommodation that are on a budget.
Response from General Manager on Oct 6, 2016
Dear Sir/Madam, Good day! Thank you for this positive feedback and for visiting us at Hotel Soffia. I hope we achieved our goal in making your stay memorable by providing good service. It was truly a pleasure to serve you. We are looking forward to your next visit and wish you both the best. God bless you and more power. Sincerely, Richard