Ratings based on 176 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Adelaide

Best holidays ever!!!

Posted Apr 13, 2015
Pros: Everything!
The hotel is amazing. It has private beach, infinity pool, activities for everyone, free shuttle bus to the mall, staff is very friendly, 5 good restaurants, bar at the pool and restaurant at the pool side, the room is very spacious and clean, it was the best resort that i've been so far. I recommend 100% to go as a couple, as a family or with friends.
5 out of 5
Recommended
for Everyone
by A verified traveler

至れり尽せりの素敵なリゾート

Posted Apr 10, 2015
ホーリーウィーク中小さい子供連れでデラックスルームに3泊しました。 カティクラン空港からボラカイ島に渡る際、シャングリラ専用のスピードボートに乗りホワイトビーチを眺めながら優雅な雰囲気で行くことができました。 リゾート滞在中も、キッズ専用の朝食ビュッフェが用意されており子供たちは大喜びでしたし、プライベートビーチも2箇所あって、個人的にはホワイトビーチより綺麗だったと思います。 ディナーはレストランが数種類あり、雰囲気もよく美味しいですがどこもそれなりの値段なので、外に食べに行くのも良いかもしれません。 帰りのフライトは、カティクラン空港のチェックインカウンターまでシャングリラの方が付き添ってくれて予定の便より早いものに乗れるよう交渉してくれたりと、きめ細やかなサービスが嬉しかったです。フィリピンのリゾートでは今までで一番良かったなと思います。 またボラカイ島に行くことがあれば、シャングリラに泊まりたいなと思います。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom KL-Malaysia

Great Hotel & great service

Posted Apr 3, 2015
Pros: Doctor sevice was incredible, it help my son late at night to release the pain for an ear infection ... Thanks! this makes the difference !
Cons: The type of sand on the beach as its very different from the one in white beach station 2 (white and powdery)
Location: Hotel has a shuttle to white beach so you can take it any time if you want to spend some time in White beach or try different restaurants and bars
If you like to be away from the noise and beach vendors and be on a good service and high end hotel this is the right and only place in Boracay. This hotel also has its own jetty at Caticlan and at the hotel, if you like luxury treatment you will understand why this is a big pluss (+++), specialy in Philipines. I want to thank the Hotel Doctor for taking care of my son on our last night at the hotel when he showed an ear infection. The full service of having the doctor to prescribe medicine and get the medicines sent from the town to the room was an incredible service. This is what makes the difference of staying on an excellent hotel, I cannot imagine us visiting a clinic in Boracay at that time of the night. Thanks so much to everybody on the hotel who made our stay so great!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Tokyo

プライベート感あふれるロイヤルサービス

Posted Apr 2, 2015
Pros: プライベートビーチ、プールのバリエーション、レストラン・バーの豊富さ、ビーチサイドのディナーサービス
Cons: チェックアウトの案内を前日にしてくれるとありがたかった。ボートの送迎時間が限られていたが、それを知らずにチェックアウトになり帰り支度の時間が少なくて慌てた。
Location: ホワイトビーチ、Dモール
送迎から、プライベートビーチ、プール、スパ、マリンスポーツ、レストラン、バー、ディナーサービス、どれもホテル内でプライベート感たっぷりで、静かに家族とゆっくり時間を過ごせる施設でした。モールにシャトルバスがあるので、モールへのアクセスも安心。スタッフも全員宿泊客へのホスピタリティが徹底されて、とっても気持ちがいい滞在でした。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Van. BC

Picture Perfect!

Posted Mar 21, 2015
The best resort in Boracay! Just don't bother eating at the Rima . The staff at the restaurant were all wonderful but the food was terrible and overpriced . Have lunch at the Alon bar instead by the pool.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2015
ホテルのスタッフはいつも笑顔で親身になって対応してくれる。 ボラカイ島ではナンバーワンのホテルです。
4 out of 5
Recommended
for Couples
by A verified travelerfrom South Korea

프리미엄 호텔 하지만 아쉬운 점도

Posted Mar 15, 2015
장점 1. 직원들 매너 최상. (영국식 귀족 발음 @@) 2. 조경 및 수영장 상태 최상. 3. 리조트 방음 및 개인 프라이버스 충족 최상. 4. 아침 조식 최상. (맛도 있고, 분위기도 좋고) 단점 1. 비싸도 너무 비싸다. 2. 6년정도 됐다는데.... 생각보다 시설이 오래된 느낌이다. 베란다 의자는 그을린 자국도 있음. 3. 가성비가 그렇게 좋다는 느낌은 못 받음.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Taiwan

能讓人好好享受度假感覺的飯店

Posted Mar 3, 2015
Pros: 服務好,環境優美,早餐好吃
Cons: 房間設備有些地方有點舊
Location: 來到這裡什麼都有,待在飯店享受度假悠閒的感覺最好。
我們這趟旅行前兩天住的是S1碼頭的一家飯店Discovery,後兩天才入住香格里拉,一來到了香格里拉,立刻被這裡的環境跟氛圍給感動到,好舒服,好放鬆,這裡的服務一流(幾乎可以用有求必應來形容)服務人員笑容親切,你想到飯店的各個角落,都能叫高爾夫球車來接送你,甚至是遊覽整個度假村,每一種房型所在的環境;早餐也是我們這趟旅程中吃過最好吃的,東西新鮮,(不像在其他地方,菜都是軟的)味道也好,咖啡也很好喝。 這是入住的是海景房,一開始飯店的人問我們要不要加價8000披索,升等蜜月房,當時覺得8000披索應該差不了太多,所以就說不用,後來請飯店人員開著高爾夫球車帶我們遊覽整個度假村的房型環境後,才後悔沒有一開始就加價換成蜜月房,蜜月房是villa房型,雖然沒有泳池,但上下兩層樓足足是我們房間三,四倍大,才請飯店幫我們加價升等成蜜月房(villa房玩風帆是免費的噢) 這次整體入住的感覺很棒,雖然沙灘比不上西岸的麵粉沙灘那樣的綿密細緻,但人少,不會像西岸那樣的多且雜,整個度假村的環境和服務讓我真正能享受到高品質的度假感覺,如果有再回來長灘島旅遊,香格里拉會是我不二首選。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom hk

渡假一流,有机會我會再回本,蜜月朋友可以考慮住這間酒店.

Posted Mar 2, 2015
Pros: 環境很美麗水清,清靜,接送安排很好,每日看到日落很美麗.
Cons: 可以多返些商店.
Location: 水上活動,如果想有夜生活洒店每一個钟有轉車載客人返出去長灘1,2,3附近.
我住個很多地方同一間酒店,這間是我最滿意,環境己很好,員工很親切,每處地方很整潔,在大堂亦有車送客人去海灘或吃飯,亦可以步行到每處地店.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

What can I say? Everything was perfect.

Posted Feb 1, 2015
Pros: If you stay here, you need to go to Rima restaurant in the evening.
Cons: The build quality of the jacuzzi and balcony on the treehouse villa is a bit low, but you won't really notice because of the views.
Location: It's Boracay. Clear water, white beaches.
I've stayed at a lot of hotels over the years, and nothing has ever come close to this. We stayed in the Tree House villa, which I would recommend if you've got a little extra to spend. You get two floors, a semi-private balcony with jacuzzi, and the best view of any room on the island. To give an example of the level of service, we went to the beach and were looking for beach towels. As we approached one of the staff to ask, we saw that another staff member had already seen us arrive and brought us 4 towels and 2 bottles of water. When you arrive in Caticlan, you are met in the airport by Shangri-La staff and taken to their private waiting area and given a drink while the speedboat is prepared. From there you are taken straight to the resort. Everything is planned out so there is no guesswork about where to be or what to do. The only service I'd ever had that comes close to this is at Walt Disney World. Both places have staff always anticipating your needs, but Shangri-La tops it simply due to the amazing Villa and location in Boracay.