Ratings based on 193 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

このホテルだけは別世界である

Posted May 11, 2015
素晴らしい。 とりわけ、手入れの行き届いたガーデンには感心するし、プールをより一層引き立てている。 朝食のブッフェも申し分ない。 ただ、ボラカイ島全てにおいて言える事だが、夕飯のバリエーションに乏しい。
5 out of 5
Recommended
for Couples
by A verified travelerfrom akron, ohio

Paradise found

Posted Apr 29, 2015
Pros: Everything, the staff is wonderful and takes care of every need. Private dinners on the beach can not be beat. Exercise classes and workout area.
Cons: It is expensive, but you get what you pay for.
Location: Beautiful, peaceful, snorkeling, shopping at mall D, relaxing.
Second time here was even better than the first. And the first was wonderful. Everything is first class and the staff anticipates every need and let's you make the most of your vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler

The staff was the best I have ever experienced

Posted Apr 19, 2015
The staff went out of their was to make sure may stay was perfect
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas, NV

Posted Apr 17, 2015
Beautiful resort. Wonderful and incredibly kind staff. Amazing experience. As a solo female traveler I felt very safe and comfortable
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Adelaide

Best holidays ever!!!

Posted Apr 13, 2015
Pros: Everything!
The hotel is amazing. It has private beach, infinity pool, activities for everyone, free shuttle bus to the mall, staff is very friendly, 5 good restaurants, bar at the pool and restaurant at the pool side, the room is very spacious and clean, it was the best resort that i've been so far. I recommend 100% to go as a couple, as a family or with friends.
5 out of 5
Recommended
for Everyone
by A verified traveler

至れり尽せりの素敵なリゾート

Posted Apr 10, 2015
ホーリーウィーク中小さい子供連れでデラックスルームに3泊しました。 カティクラン空港からボラカイ島に渡る際、シャングリラ専用のスピードボートに乗りホワイトビーチを眺めながら優雅な雰囲気で行くことができました。 リゾート滞在中も、キッズ専用の朝食ビュッフェが用意されており子供たちは大喜びでしたし、プライベートビーチも2箇所あって、個人的にはホワイトビーチより綺麗だったと思います。 ディナーはレストランが数種類あり、雰囲気もよく美味しいですがどこもそれなりの値段なので、外に食べに行くのも良いかもしれません。 帰りのフライトは、カティクラン空港のチェックインカウンターまでシャングリラの方が付き添ってくれて予定の便より早いものに乗れるよう交渉してくれたりと、きめ細やかなサービスが嬉しかったです。フィリピンのリゾートでは今までで一番良かったなと思います。 またボラカイ島に行くことがあれば、シャングリラに泊まりたいなと思います。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom KL-Malaysia

Great Hotel & great service

Posted Apr 3, 2015
Pros: Doctor sevice was incredible, it help my son late at night to release the pain for an ear infection ... Thanks! this makes the difference !
Cons: The type of sand on the beach as its very different from the one in white beach station 2 (white and powdery)
Location: Hotel has a shuttle to white beach so you can take it any time if you want to spend some time in White beach or try different restaurants and bars
If you like to be away from the noise and beach vendors and be on a good service and high end hotel this is the right and only place in Boracay. This hotel also has its own jetty at Caticlan and at the hotel, if you like luxury treatment you will understand why this is a big pluss (+++), specialy in Philipines. I want to thank the Hotel Doctor for taking care of my son on our last night at the hotel when he showed an ear infection. The full service of having the doctor to prescribe medicine and get the medicines sent from the town to the room was an incredible service. This is what makes the difference of staying on an excellent hotel, I cannot imagine us visiting a clinic in Boracay at that time of the night. Thanks so much to everybody on the hotel who made our stay so great!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Tokyo

プライベート感あふれるロイヤルサービス

Posted Apr 2, 2015
Pros: プライベートビーチ、プールのバリエーション、レストラン・バーの豊富さ、ビーチサイドのディナーサービス
Cons: チェックアウトの案内を前日にしてくれるとありがたかった。ボートの送迎時間が限られていたが、それを知らずにチェックアウトになり帰り支度の時間が少なくて慌てた。
Location: ホワイトビーチ、Dモール
送迎から、プライベートビーチ、プール、スパ、マリンスポーツ、レストラン、バー、ディナーサービス、どれもホテル内でプライベート感たっぷりで、静かに家族とゆっくり時間を過ごせる施設でした。モールにシャトルバスがあるので、モールへのアクセスも安心。スタッフも全員宿泊客へのホスピタリティが徹底されて、とっても気持ちがいい滞在でした。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Van. BC

Picture Perfect!

Posted Mar 21, 2015
The best resort in Boracay! Just don't bother eating at the Rima . The staff at the restaurant were all wonderful but the food was terrible and overpriced . Have lunch at the Alon bar instead by the pool.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2015
ホテルのスタッフはいつも笑顔で親身になって対応してくれる。 ボラカイ島ではナンバーワンのホテルです。