Desk, iron/ironing board, cribs/infant beds, free WiFi

Reviews of Quality Inn

2.5 out of 5
Quality Inn
9420 State Route 14, Streetsboro, OH

Reviews

7.4

Good

Rating 10 - Excellent. 159 out of 534 reviews" "
Rating 8 - Good. 179 out of 534 reviews" "
Rating 6 - Okay. 85 out of 534 reviews" "
Rating 4 - Poor. 58 out of 534 reviews" "
Rating 2 - Terrible. 53 out of 534 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Stacy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was ok, could have been cleaner. Toilet was not secure. Front end gentlemen tried to give us a room that was already occupied.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 10, 2024
Dear Stacy,We're sorry to hear about the cleanliness issues in your room and the inconvenience caused by the toilet not being secure. This does not meet our standards, and we apologize for any discomfort this may have caused. Additionally, we regret the error made by our front desk staff in assigning a room that was already occupied. We will address these issues with our team to prevent recurrence. We hope for the opportunity to provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

TRICIA, jackson

Disliked: Property conditions & facilities
For the price that we paid, it would be one star on a normal day it would be a 3 star..
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 10, 2024
Dear TRICIA,We appreciate your feedback and regret that your experience did not meet your expectations. We strive to provide value for our guests and apologize if we fell short during your stay. Your comments will be shared with our team to ensure we address any areas needing improvement. We hope to have the opportunity to exceed your expectations in the future and regain your trust as a valued guest. Sincerely, Hotel Manager

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady was very nice and helpful. The TV was not working and within 5 minutes it was fixed. I recommend this hotel.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Katherine,Thank you for your recommendation! We're delighted to hear that you had a positive experience with us and that our staff was able to promptly assist you with the TV issue. Providing quick and efficient service is important to us, and we're glad we could resolve the problem to your satisfaction. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

8/10 Good

Henrica

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 21, 2024
Dear Henrica,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Andrew

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 10, 2024
Dear Guest,Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. If there's anything specific you liked or any suggestions you have for us to improve, please feel free to let us know. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

2/10 Terrible

Jeremy

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Jeremy,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room was large. There's a restaurant next door.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 24, 2024
Dear Jennifer,Thank you for your great feedback. We're glad you appreciated the spaciousness of your room and the convenience of having a restaurant nearby. We strive to provide comfortable accommodations and easy access to amenities for our guests' enjoyment. We hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel will definitely stay at this location again
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Denise,Thank you for your glowing feedback! We're thrilled to hear that you found our hotel very nice and clean. It's wonderful to know that we've left such a positive impression on you. We wait to welcome you back for another fantastic stay!Sincerely, Hotel Manager

2/10 Terrible

Dusty

Disliked: Cleanliness, staff & service, property conditions & facilities
They was rude they told us to go outside and stand until we got our own room and fixed our problem on our phone and we could not cancelation the room at all
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Dusty,We are sorry to hear about the unpleasant experience you had during your stay. The treatment you described is not in line with the level of service we aim to provide, and I sincerely apologize for any rudeness you encountered. Your feedback is important, and we take this matter seriously. We will address these issues with our staff to ensure that such incidents do not occur in the future. Additionally, we'll look into the matter of cancellation policies to understand and rectify any confusion. We hope to have the opportunity to provide you with a much more positive experience in the future.Sincerely, Hotel Manager

8/10 Good

Michael

Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 11, 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to see that you had a positive experience during your stay. If there's anything specific you think we could improve upon to earn that fifth star next time, please feel free to let us know. We appreciate your input and hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very accommodating. Liked the drive up room.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thank you for your review! We're delighted to hear that you found our staff accommodating and enjoyed the convenience of our drive-up rooms. We hope to welcome you back for another pleasant stay in the future. Safe travels!Sincerely,Hotel Manager

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little skeptical about staying here because of the reviews but I honestly had no issues at all. Clean room with plenty of good food options around.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thank you for giving us a chance! We're delighted to hear that your stay was pleasant, and you found the room clean. We appreciate your positive feedback and hope to welcome you back in the future for another great experience.Sincerely, Hotel Manager

2/10 Terrible

Wanetta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. If you could provide more details about your concerns, it would be helpful for us to address them and improve our services. Your feedback is important to us, and we hope to have the opportunity to make your next stay a better one.Sincerely, Hotel Manager

4/10 Poor

Destiny

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Guest,We're sorry to hear that your experience was not up to your expectations. If you have any specific feedback or concerns you'd like to share, please feel free to let us know. We're always looking to improve and provide a better experience for our guests.Sincerely, Hotel Manager

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
waffles!! friendly, i slept so well
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 ratings. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. You are welcome again.Sincerely,Hotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thanks for staying with us and giving 10- star rating. We appreciate your feedback. We are sure that you may have got a great experience & value for your money staying at our hotel. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. Hope you will visit us again soon.Sincerely,Hotel Manager

2/10 Terrible

Dustin

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Guest,I'm sorry to hear that your experience was not up to your expectations. We value your feedback, and if you have any specific concerns or suggestions for improvement, please feel free to share them with us so that we can work to enhance our services. Thank you for staying with us.Sincerely, Hotel Manager

10/10 Excellent

Celia A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is courteous and helpful. Whenever there is a problem they resolve the issue or provide discounted rates. This is our favorite place to start in streetsboro. When I left my curly iron by accident they held it until the next time I checked in. If we need anything like creamer after breakfast ends they always go out if their way to get what we need.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thank you for your kind words! We're delighted to be your favorite place to stay in Streetsboro, and we're always here to help and make your stay enjoyable. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. If you ever have any special requests or need assistance during your stay, please don't hesitate to ask.Sincerely, Hotel Manager

4/10 Poor

Tracey, Stow

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For the past 2 or 3 years, we have stayed at the hotel in Streetsboro, OH. Nothing fancy, but it was clean and previously, the breakfast was decent. This time, we saw several changes. The comforter was not clean near the inside bottom. The toliet seat was all scratched up, therefore, made it look not clean. The breakfast was a joke. Normally you have pastries or bagels. There was only bread for toast, 2 kinds of cereal, and 1 flavor of yogurt. The OJ was bad or something because it tasted bad, so I threw that out after one sip. We were highly dissatisfied. The people that run the place are the same people that have been there. After all we saw and the lack of breakfast choices, we will not stay there again. I will pay more to stay at a nicer hotel, that's for sure. We have stayed there in the past because the price was cheap. Well "cheap" at that hotel, has truly made me think "you get what you pay for", and I won't be back.
Stayed 6 nights in Dec 2023
Response from Hotel Manager on Jan 27, 2024
Dear Guest,I'm sorry to hear about your recent experience at our hotel in Streetsboro, OH. We appreciate your feedback and apologize for the issues you encountered during your stay. We take cleanliness and the quality of our amenities seriously, and your comments will be shared with our team to make necessary improvements. We understand your decision to explore other options in the future and hope to have the opportunity to provide a better experience should you choose to stay with us again. Thank you for sharing your concerns.Sincerely, Hotel Manager

10/10 Excellent

Manpreet, TULSA

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 ratings. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. You are welcome again.Sincerely,Hotel Manager

2/10 Terrible

Bunny

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The light shades in the rooms was dusty, and the one side of the mattress it smell like some took a crap in it and i had to sleep on the other side, and it didnt make no difference, andvthe pillows was very uncomfortable. Sorry i wont be back. And there was a dog either above me or next door barking, and the the fire alarm light went off in the room and woke me up 6:30am and there was no fire.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thank you for sharing your feedback. We apologize for the inconveniences you experienced during your stay. Your comments have been noted, and we will work to improve the cleanliness and comfort of our rooms. We also apologize for the disturbance caused by the barking dog and the fire alarm light. Your feedback is important to us, and we'll strive to make necessary improvements. We hope you'll consider giving us another chance in the future.Sincerely, Hotel Manager

4/10 Poor

Theresa, maple heights

I thought I paid for a room with a jetted tub but that's not what I have.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 27, 2024
Dear Guest,I apologize for any confusion regarding your room type. Please contact our front desk, and we'll do our best to address this matter promptly. Thank you for bringing it to our attention.Sincerely, Hotel Manager

10/10 Excellent

Rachelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't believe the price. It was so affordable and the service was five star. The room looked new. Everything was so clean and smelled wonderful. The staff was so kind. The breakfast was so delicious. They allow pets there which I think is great for those who are travelling with their doggos. Overall I would recommend to anyone looking for a hotel in the area.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you had such a positive experience during your stay. It's wonderful to know that you found our service top-notch, the room clean and inviting, and the breakfast delicious. We appreciate your recommendation, and we look forward to welcoming you back in the future. Safe travels!Sincerely, Hotel Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Pretty run down, but appeared clean
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thank you for your feedback. We appreciate your observation about cleanliness and will work on improving the overall condition of the hotel. Your comments help us make necessary improvements for our guests' comfort. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

2/10 Terrible

Katelynn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 27, 2024
Dear Guest,We're sorry to hear that your experience was not satisfactory. Your feedback is important to us, and we would like to understand more about your concerns to improve our services. If you could provide additional details or specific issues you encountered during your stay, it would be greatly appreciated. Your comfort and satisfaction are our top priorities, and we apologize for any shortcomings you experienced.Sincerely, Hotel Manager

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. Hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 27, 2024
Dear guest,Thank you for your rating! If you have any specific feedback or suggestions to help us improve and earn that extra star for your next visit, please feel free to share. We appreciate your business and look forward to hosting you again soon!Sincerely,Hotel Manager

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, very clean. Simple but great breakfast- waffle iron and waffle batter w\syrup, bananas, yogurt, juice and more. Big step up for that price range
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your spacious and clean room, as well as the breakfast offerings. We aim to provide great value for our guests, and we're glad you appreciated it. We hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager

6/10 Okay

Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Despite being non smoking, the room had after smell of previous smokers. Breakfast was below average.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the lingering smell in the room and the breakfast. We'll strive to address these issues to improve the overall guest experience in the future. Your comments are valuable in helping us make necessary improvements.Sincerely, Hotel Manager

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay. Clean room and amazing service. Feels like a home away from home.
Stayed 17 nights in Nov 2023
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a fantastic stay and felt at home during your visit. Providing clean rooms and excellent service is our top priority, and we're thrilled that we could make your stay enjoyable. We look forward to welcoming you back soon for another wonderful experience.Sincerely, Hotel Manager

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice and rooms are clean and up-to-date.and its quite
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our staff friendly, rooms clean, and enjoyed the quiet environment. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Daryl

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 27, 2024
Dear Guest,I'm sorry to hear that your experience was unsatisfactory. If you have any specific feedback or concerns you'd like to share, please feel free to provide more details so that we can address them and work to improve our services. Thank you for your feedback.Sincerely,Hotel Manager

8/10 Good

ILIJA

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 9 nights in Nov 2023
Response from Hotel Manager on Jan 27, 2024
"Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Rahul

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was in a very bad state. Would never stay there.
Stayed 3 nights in Nov 2023

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap
cheap. that’s all I can say. Room smelled bad, drains didn’t work, no towels, etc.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Got the room for my parents- they said the room had an overwhelming smell of air fresheners. They could hardly stand the overwhelming smell. Staff was friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Alena

Traveled with group
Liked: Staff & service, amenities
Blow dryer in rokm was broken with a note stating it was broken comforter was dirty. Also the water presssure was weak in the shower. And the ice machine was broken on the second floor. But otherwise was a good stay.
Stayed 2 nights in Oct 2023

2/10 Terrible

Nicholas

Traveled with group
Disliked: Cleanliness, staff & service
Avoid if possible
No breakfast in the morning, checkin was a disaster, the staff was rude, there were stains on the comforter, the bed sheet had holes in it, the shower curtain had black mold on the bottom of it, like a lot of mold. Do not stay here
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good enough.
good enough.
Stayed 1 night in Oct 2023

4/10 Poor

Donna

Traveled with family
Room poorly cleaned. Unable to use my credit card upon check in as their machine was not working. Had to give cash.
Stayed 2 nights in Oct 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and convenient
Stayed 1 night in Oct 2023

4/10 Poor

Dawn

Disliked: Amenities
The staff was very difficult and room was wasn't very nice
Stayed 3 nights in Oct 2023

10/10 Excellent

Karlie

Stayed 1 night in Oct 2023

2/10 Terrible

Ronald

I didn’t like anything about this property the staff took forever to come up front and the first room he gave me dthey key didn’t work all 3 times he reprogrammed it
Stayed 1 night in Oct 2023

6/10 Okay

John

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Property was well kept, but we were double billed and that thought alone seems to make all other thoughts about Quality Inn seem rather insignificant!
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Stayed 1 night in Oct 2023

8/10 Good

pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Was pleasantly surprised to see a breakfast but it was very minimal and could have used some restocking of the items.
Stayed 1 night in Oct 2023

2/10 Terrible

Pasquale

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023