Ratings based on 136 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Newburgh IN

Courtyard by Marriott, Canton OH

Posted Jan 12, 2015
Pros: Location good close to lots of shopping and restaurants. Breakfast buffet was very good. Staff was VERY nice! Also liked the bar near the lobby.
Location: Great location with lots of restaurants and shopping nearby!
It was very good though the hotel itself seemed a bit run down. Duct tape on the carpet on the 3rd floor hallway was "interesting" To be fair, it was very very cold and lots of weather being tracked inside didn't help - that's not the hotel's fault.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom PA.

My stay at the courtyard Marriot Canton, OH

Posted Jan 11, 2015
Pros: Breakfast was super the staff was great.
Cons: Keep the toilet working. Iknow it wasn't intentional but it caused inconvienance at a critical time.
Location: Appeared to have things to do and places I could go but we weren't there for that..
The only bad experience was both toilet in the 2 rooms we stayed backed up in the morning..
5 out of 5
Recommended
for Everyone
by A verified traveler

Heating

Posted Jan 9, 2015
Cons: see above
Room was cold when we arrived & took quite a while to warm up.
3 out of 5
by A verified travelerfrom Washington DC

Should've stayed somewhere else

Posted Dec 29, 2014
The hotel is nice - standard furnishing. Staff very friendly and accommodating. I have stayed at some subpar hotels in Canton. Aesthetically, this one was suitable - nothing different than what you SHOULD get from any hotel. We booked here explicitly because it had a bar - we hoped to entertain friends over our holiday visit. Upon checking in we were told occupancy was too low to staff a bartender. Had we known we would've booked somewhere else. The fitness center was a great disappointment too. Cramped space with cheap treadmills and insufficient ventilation. If you are expecting a real hotel experience, it may be worth traveling up the road to Akron and staying somewhere with more density.
Comment from Hotel Management
Jan 3, 2015 by Jeff, Hotel Management
Dear Kevin, Let me apologize for the inconvenience of our bar being closed last week. It's a difficult decision during the holidays when occupancy is so low and I'm sorry we didn't meet your expectation. I certinly will considerr your comments and make adjustments for next year. Thank you for letting us know your thoughts on how we can improve our performance.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom W. Brookfield, MA

Great hotel for business travelers and families!

Posted Nov 12, 2014
Pros: EVERYTHING!
Cons: Nothing!
Location: Convenient location, close to airport and area attractions.
Moved to the Cambria Suites after staying at a less desirable hotel across town. I was impressed from the moment I walked in. The lobby was beautiful, staff efficient...the room was outstanding! Loved the layout and use of making a small space seem large and open. The food, etc. were above average as well. Would definitely recommend this hotel!
3 out of 5
by A verified travelerfrom Maryland

Close to Massillon

Posted Sep 1, 2014
Pros: Close to where our family lives...
Cons: Needs updating....
Staff was very friendly; Housekeeping was spotty - no new glasses one day, no hand towels another day....hotel is dated - will stay in the Springhill Suites next visit to the area...had to pay for breakfast, only ate there once but the buffet was OK....
Comment from Hotel Management
Sep 4, 2014 by Jeff, Hotel Management
Dear Mike, Thank you for taking the time to share your comments and experrience of youur visit to Canton. I'm sorry that we didin't live up to your expectations but do appreciate your recognition of our staff. Check us out on your next visit as you'll see a whole new hotel by April. We're excited about our upcoming make-over and hope you will be too. Thanks again for your comments.
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Aug 29, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mooresville NC

check in quick and easy

Posted Aug 25, 2014
Pros: nice hotel close to everything we needed lots of shopping in the area great restaurants a very pleasant stay.
walked in they ask me my name ask for an ID handed me my key and off we were to our room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for family wedding

Posted Jul 29, 2014
I recently stayed at the Courtyard Marriott in Canton. It was very clean. Housekeeping was wonderful. Positioning of elevators made it easy to reach rooms. Staff was courteous, friendly and helpful. Beds were very comfortable. Nicest thing I remember, when we first walked into the room it had a wonderful fresh, clean smell. Floors were spotless in the room and in the lobby and hallway areas. 5 mins from shopping areas, 10 minutes from the Football Hall of Fame. When we checked out I was given a receipt, a charge was mistakenly placed on my room. The staff vetted the information quickly and removed the charge. I was very grateful that they didn't give me a hard time and understood that this was a mistake and quickly corrected with a smile on their faces and without the slightest hint of attitude. It was a very very enjoyable experience. I would definitely recommend.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Louisiana

Staff was so accommodating and friendly

Posted Jul 8, 2014
Pros: It was great!
Cons: The driveway needed major repair, It also would have been nice if the price of the room included breakfast.
Location: It is a little difficult finding the driveways to the hotel. However, the hotel itself in convenient to everything!
We used the pool and the lobby for gatherings, which was spacious and comfortable.