Ratings based on 171 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Cincinnati, Ohio

Great location wasted

Posted Jul 27, 2014
Pros: River location is extraordinary. A lot could be done with this place.
Cons: General feeling of cheapness and being understaffed.
Very nice location by the river which should be a treasure for the Sheraton chain but the building itself feels cheap and you get the impression that it's in the process of going out of business soon. Poor furnishings are passable such as the couch in the room but they aren't comfortable at all to the point of making them useless.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, OH

Great hotel!

Posted Jul 7, 2014
We had a great experience at this hotel. Spacious rooms with everything you need. Pet friendly as well. My daughter lives in the area and we will definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from traveler

Nice hotel. I would stay again.

Posted Jun 30, 2014
This hotel is slightly dated but very clean and in a fine location. The room was very comfortable and the restaurant over the river was scenic and comfortable. I would not hesitate to stay at this hotel in the future and I recommend it without hesitation.
5 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, NC

Great Comfort, little overpriced

Posted May 12, 2014
The comfort Level is great, cleanliness is great, a little overpriced but an enjoayable place to stay.
Comment from Hotel Management
May 18, 2014 by CIacianci, Hotel Management
Chris, I am delighted that you enjoyed your stay with us on your recent trip to Northeast Ohio. We look forward to serving you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but facing river

Posted May 6, 2014
Nice hotel but if you get a room that faces the river you will hear the train whistle during the night.
Comment from Hotel Management
May 10, 2014 by CIacianci, Hotel Management
Traveler, thank you for taking the time to share your review of your recent stay at the Sheraton Suites. We are in the process of working with the government to make the area around our hotel a quiet zone so that trains will not have to sound their whistles. Unfortunately, this process may take several years. Until that time, we do offer suites on the quieter side of our hotel and guests may still enjoy the river view in our restaurant or on the walk out jetty. Thank you again for choosing the Sheraton Suites.
3 out of 5
by A verified traveler

Not impressed

Posted Mar 17, 2014
They seem to cater more to having the banquet hall filled than taking care of guests room was nice but staff so so
Comment from Hotel Management
Mar 26, 2014 by CIacianci, Hotel Management
Traveler, I'd like to thank you for choosing the Sheraton Suites Akron/Cuyahoga Falls and for sharing your comments on Expedia regarding your stay. We value all of our guests and hope to offer the best experience possible regarding the reason of their visit weather it be for an overnight stay, attending a banquet or as a restaurant patron. I apologize that you did not feel taken care of during your recent stay as this is not the experience we hope to provide. Although we cannot change your previous experience, we hope you allow us a future opportunity to serve you. Colleen Iacianci Social Media Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice friendly clean

Posted Mar 15, 2014
Everything went very smooth. Nice hotel for the money
5 out of 5
Recommended
for Everyone
by A verified traveler

very eligant

Posted Jan 26, 2014
Pros: staff clean room overlooking the river
Cons: nothing
Location: were from the area
it was a weekend away for my wifes birthday we had a geat time
4 out of 5
Recommended
for Everyone
by Michal from Poland

Nice river view

Posted Jan 8, 2014
Good location, nice staff. Only one small "minus" room was not tidy up one day, we had to ask fresh towels at 11 pm ... !!! Souldnt happened in Sheraton in my opinion. Very nice resteurant with river waterfalls view.
5 out of 5
Recommended
for Families
by Maverick from Delaware

The Falls

Posted Dec 31, 2013 on Hotels.com
This is the nicest hotel near the Northern Akron area by far. The suite we had was very comfortable and made our stay very pleasant.
Comment from Hotel Management
Mar 8, 2014 by CIacianci, Hotel Management
Maverick, thank you for sharing your comments regarding your recent stay at the Sheraton Suites Akron/Cuyahoga Falls. I am delighted to read that you enjoyed a pleasant stay and look forward to serving you in the future! Colleen Iacianci Social Media Manager