Exterior

Reviews of Hampton Inn & Suites Oakland Airport-Alameda

2.5 out of 5
Hampton Inn & Suites Oakland Airport-Alameda
1700 Harbor Bay Parkway, Alameda, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1001 reviews" "
Rating 8 - Good. 307 out of 1001 reviews" "
Rating 6 - Okay. 91 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ann

Microwave in breakfast area had dried congealed yuck in it. Just disgusting. I had to tell the front desk that the phone in the room didn’t work THREE times.
Stayed 6 nights in Apr 2024
Response from GM-Nicoll on Apr 12, 2024
I'm sorry to hear about the issues you encountered during your stay. It's disappointing that the microwave in the breakfast area wasn't clean and that you had to report the phone in your room multiple times. Your feedback is important for the hotel's improvement,we will take the necessary steps to address these issues promptly. If you have any other concerns or need further assistance, please feel free to let me know.

6/10 Okay

Trudie

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Was told the hot tub was working but it was ice cold. The bar was closed. The front desk had trouble finding my reservation. But the place was clean and the breakfast surprisingly good.
Stayed 1 night in Apr 2024
Response from GM-Nicoll on Apr 8, 2024
Thank you for sharing your experience. It's unfortunate to hear about the issues you encountered with the hot tub, bar, and reservation process. However, I'm glad to hear that you found the place clean and enjoyed the breakfast. Your feedback is valuable and will likely help the hotel improve its services. If you have any other comments or if there's anything else I can assist you with, please feel free to let me know!

4/10 Poor

Rosaisela

Stayed 2 nights in Apr 2024
Response from GM-Nicoll on Apr 8, 2024
I'm sorry to hear that your experience was not satisfactory. If you'd like to provide more details or specific feedback about what aspects of your stay were disappointing, I'm here to listen and assist you further.

10/10 Excellent

Erin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great to stay at, especially considering the state of Oakland. We were there are a family and I felt safe having my kids with me. It was a very short stay so we didn’t get to experience the breathe of the hotel but for what we came for, it was perfect. My only complaint and issue I had was cell phone service in our room was practically non-existent and the WIFI was TERRIBLE!
Stayed 1 night in Apr 2024
Response from GM-Nicoll on Apr 3, 2024
It's good to hear that you found the property to be safe and suitable for your family. However, it's unfortunate that you experienced issues with cell phone service and Wi-Fi during your stay. In today's connected world, reliable internet access is crucial for many travelers. If there's anything else you'd like to share or if you have any other questions, feel free to let me know!

10/10 Excellent

Khanh

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from GM-Nicoll on Apr 1, 2024
It sounds like cleanliness was a positive aspect of your experience. Cleanliness is crucial for a comfortable stay, so it's great to hear that you found the accommodations to be clean. If you have any other feedback or if there's anything else I can assist you with, please feel free to let me know!

8/10 Good

Megan

Traveled with family
Liked: Cleanliness, staff & service
We had a good stay! Breakfast was really nice, something for everyone. Room was ok. No fridge, but yes to coffee pods. Pillows and blankets were nice and soft. The only thing that was unfortunate was we were told the outdoor pool was heated, but it definitely was not.
Stayed 1 night in Mar 2024
Response from GM-Nicoll on Mar 26, 2024
Thank you for sharing your experience! I'm glad to hear that overall you had a good stay and enjoyed the breakfast options. I'm sorry to hear about the disappointment with the outdoor pool not being heated as expected. Your feedback is valuable and will be noted. If there's anything else I can assist you with or if you have any further comments, please feel free to let me know!

10/10 Excellent

Christine

Stayed 1 night in Mar 2024
Response from GM-Nicoll on Apr 10, 2024
Great to hear that you had a positive experience! If you have any further comments or if there's anything else I can assist you with, just let me know.

10/10 Excellent

carolynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport runway!
Stayed 4 nights in Mar 2024
Response from GM-Nicoll on Mar 21, 2024
Thank you for sharing your positive feedback! If you have any other comments or if there's anything else I can assist you with, please feel free to let me know.

10/10 Excellent

George, Redlands

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this motel and will stay here whenever we are in the area near San Francisco
Stayed 1 night in Feb 2024
Response from GM-Nicoll on Mar 5, 2024
I'm sorry to hear that your experience was not satisfactory. If there's anything specific you'd like to share about what went wrong or if there's anything I can assist you with, please feel free to let me know. Your feedback is valuable in helping improve future experiences.

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Perfect location next to work
Stayed 4 nights in Feb 2024
Response from GM-Nicoll on Feb 27, 2024
I'm glad to hear that you enjoyed your stay and found the location convenient! If you have any other comments or need assistance with anything else, feel free to let me know.

10/10 Excellent

Joshua, Fort Bragg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful!
Stayed 1 night in Feb 2024
Response from GM-Nicoll on Feb 26, 2024
It's fantastic to hear that you had a wonderful experience with the staff! Friendly and helpful staff can truly enhance a hotel stay. If there's anything else you'd like to share about your experience or if you have any other feedback, feel free to let me know.

8/10 Good

Steven

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at dozens of different Hampton Inns lately and this is first one that didn't have a fridge or microwave in the room. Wasn't what I was expecting but everything else was good. Staff was friendly and the everything was clean.
Stayed 1 night in Feb 2024
Response from GM-Nicoll on Feb 23, 2024
Thank you for your feedback. It's helpful to know that the absence of a fridge and microwave was unexpected for you. This information can assist other travelers in understanding the amenities available at this Hampton Inn location. It's great to hear that the staff was friendly and the property was clean overall. If you have any further comments or suggestions, feel free to share them.

8/10 Good

EFFRICH LEON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality of breakfast and lunch could be improved
Stayed 2 nights in Feb 2024
Response from GM-Nicoll on Feb 23, 2024
Thank you for sharing your feedback. Improving the quality of breakfast and lunch offerings is important for enhancing the overall guest experience. Providing specific suggestions or preferences to the hotel management could help them tailor their menu to better meet guest expectations.

8/10 Good

Patricia

The room was clean and very pleasant the bed very comfortable. I was surprised that there was not a small refrigerator. Usually there’s a small set up with a coffee pot and refrigerator. Definitely miss those as I like to make my own tea in the morning.
Stayed 1 night in Feb 2024
Response from GM-Nicoll on Feb 20, 2024
Thank you for your feedback. It's great to hear that you found the room clean and comfortable. The absence of a refrigerator can indeed be inconvenient, especially for guests who like to have beverages or snacks readily available. In the Furture if your room does not come with a refrigerator we can always place one in your room upon request.

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport. Great Did not like that I had to pay for parking. It just seems nickel and dimey.
Stayed 4 nights in Feb 2024
Response from GM-Nicoll on Feb 20, 2024
Thank you for sharing your feedback about your stay. It's good to hear that you found the hotel's proximity to the airport convenient. Regarding the parking fee, it's understandable that additional charges can be frustrating. Many hotels charge for parking to cover the cost of maintaining the parking facilities. However, it's valuable feedback for the hotel management to consider. If you have any other comments or concerns, feel free to share!

10/10 Excellent

Richard, Alamo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk service.
Stayed 1 night in Feb 2024
Response from GM-Nicoll on Feb 16, 2024
I'm glad to hear that you had an excellent experience with the front desk service! If you have any more feedback or if there's anything else you'd like to share, feel free to let us know. We're here to assist you!

10/10 Excellent

Yufu

Liked: Cleanliness, staff & service, property conditions & facilities
Good price and excellent service and I’ll book it again next time.
Stayed 3 nights in Feb 2024
Response from GM-Nicoll on Feb 12, 2024
Thank you for your positive feedback! We're delighted to hear that you found our hotel to be of good value and that you were satisfied with the service you received. We look forward to welcoming you back on your next visit to the area. If there's anything specific you'd like us to assist you with for your next stay, please don't hesitate to let us know. We appreciate your loyalty and the opportunity to host you again.

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice all around experience.
Stayed 1 night in Feb 2024
Response from GM-Nicoll on Feb 12, 2024
Thank you for sharing your experience. If there are any specific aspects you particularly enjoyed or any areas where you believe there is room for improvement, feel free to provide feedback. Your input is valuable in ensuring a consistently positive experience for all guests.

8/10 Good

REZA, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this property because of its close proximity to the Oakland Airport and easy access to the highways.
Stayed 3 nights in Feb 2024
Response from GM-Nicoll on Feb 12, 2024
Thank you for sharing your feedback. It's great to hear that you found the property's location convenient, especially in terms of its proximity to the Oakland Airport and easy access to highways. Location is indeed an important factor when choosing accommodations, and it's good to know that the property met your needs in this regard. If you have any further comments or if there's anything else you'd like to share about your experience, feel free to let me know.

10/10 Excellent

Patrick

Traveled with family
Front desk professionalism
Stayed 1 night in Jan 2024
Response from GM-Nicoll on Feb 1, 2024
Thank you for noting the professionalism at the front desk. Professional and courteous service is essential in ensuring a positive guest experience. If there are any specific aspects of the front desk service you would like to highlight or if you have suggestions for improvement, please feel free to provide more details. Your feedback is important for maintaining high standards of service.

10/10 Excellent

Kalim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People at front desk are really helpful and always smiling. Especially Priscilla she was very welcoming
Stayed 1 night in Jan 2024
Response from GM-Nicoll on Feb 1, 2024
Thank you for sharing your positive experience, particularly highlighting the helpful and welcoming attitude of Priscilla at the front desk. Such feedback is valuable for the hotel's staff recognition and helps in maintaining a positive guest experience. If there are any additional details or specific aspects you'd like to mention or suggest for improvement, feel free to provide more information.

10/10 Excellent

Kalim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The receiver at the front desk was smiling and very helpful
Stayed 1 night in Jan 2024
Response from GM-Nicoll on Feb 1, 2024
I appreciate your positive comment about the front desk staff. A welcoming and helpful front desk team significantly contributes to a positive guest experience. If there are any specific details or incidents that stood out during your interaction with the front desk staff, your additional insights would be beneficial for the hotel's ongoing efforts to enhance guest satisfaction.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM-Nicoll on Feb 1, 2024
Thank you for your feedback. I'm glad to hear that your experience was positive. If there are any specific aspects or features that you particularly enjoyed or found noteworthy during your stay, providing that information would be valuable for the hotel's ongoing efforts to maintain and improve its services.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from GM-Nicoll on Feb 5, 2024
I'm pleased to hear that you found the accommodations clean. Cleanliness is of paramount importance in ensuring a comfortable and enjoyable stay. If you have any other comments or specific feedback about your experience, please don't hesitate to share. Your input is valuable.

8/10 Good

Ariel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homey. Staff are friendly and helpful.
Stayed 3 nights in Jan 2024
Response from GM-Nicoll on Jan 26, 2024
It's wonderful to hear that you found the atmosphere homey and that the staff were friendly and helpful. A welcoming environment and helpful staff can contribute significantly to a positive stay. If you have any more thoughts to share or if there's anything specific you'd like to highlight about your experience, feel free to let me know!

8/10 Good

Anil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
They have an airport shuttle service to and fro from the Oakland airport for $10.
Stayed 1 night in Jan 2024
Response from GM-Nicoll on Jan 25, 2024
Thank you for sharing that information. Airport shuttle services can be convenient for travelers, especially when they are reasonably priced. If you have any more details or if there's anything else you'd like to share about your experience, feel free to let me know!

8/10 Good

Jerry, Monterey

Close to OAK
Stayed 3 nights in Dec 2023
Response from GM-Nicoll on Jan 25, 2024
Thank you for providing a rating. If there are specific aspects of your stay that you would like to discuss or elaborate on, or if you have any other comments or questions, feel free to let me know. I'm here to help!

10/10 Excellent

Audra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.
Stayed 1 night in Jan 2024
Response from GM-Nicoll on Jan 22, 2024
Great to hear! If you have any specific comments or if there's anything else you'd like to share about your experience, feel free to let me know. I'm here to help!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean, the staff was pleasant, the room was nice, the breakfast was pretty darn good for a hotel breakfast. The staff was excellent, always had a smile and always able to help if needed. Had one minor issue with the heater, which turned out not to be an issue at all. Just incorrect directions. I would definitely stay here again.
Stayed 2 nights in Jan 2024
Response from GM-Nicoll on Feb 5, 2024
Thank you for providing such a detailed overview of your experience. It's wonderful to hear that the cleanliness, staff, room, and breakfast met your expectations. I appreciate you mentioning that the staff was pleasant and helpful, as this is a crucial aspect of any guest's experience. If there's anything specific you believe could be improved or if you have further comments, feel free to share. Your insights are valuable.

8/10 Good

Ryungin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM-Nicoll on Jan 22, 2024
Thank you for sharing your rating. If there's anything specific you'd like to share about your experience or if you have any questions or requests, feel free to let me know!

10/10 Excellent

Javier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is the best. From front desk to the ladies in chrge of breakfast.
Stayed 1 night in Jan 2024
Response from GM-Nicoll on Jan 19, 2024
It's wonderful to hear that you had a positive experience with the staff, from the front desk to the breakfast team. Excellent customer service can truly enhance a stay. If you have any more feedback to share or if there's anything else you'd like assistance with, feel free to let me know!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Rooms were clean and comfortable. Felt safe at this facility.
Stayed 1 night in Jan 2024
Response from GM-Nicoll on Jan 18, 2024
I'm glad to hear that you had a positive experience with the staff, found the rooms clean and comfortable, and felt safe during your stay. If you have any more details or specific feedback you'd like to share, or if there's anything else you'd like assistance with, feel free to let me know!

6/10 Okay

Kathleen

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from GM-Nicoll on Jan 17, 2024
Thank you for sharing your feedback. If there's anything specific you'd like assistance with or if you have more details about your stay that you'd like to discuss, feel free to let me know. I'm here to help!

10/10 Excellent

Leonardo

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from GM-Nicoll on Jan 16, 2024
I'm glad to hear that you had a positive experience! If you have any more feedback or if there's anything else you'd like assistance with, feel free to share. I'm here to help!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from GM-Nicoll on Jan 16, 2024
That's great to hear! If you have any specific feedback or if there's anything else you'd like to share about your experience, feel free to let me know. I'm here to help!

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even with being so close to airport, it was quiet and we got a good night sleep.
Stayed 1 night in Jan 2024
Response from GM-Nicoll on Jan 15, 2024
That's great to hear! Sometimes, proximity to airports can be a concern for noise, but it sounds like your stay was peaceful. If you have any more feedback or if there's anything else you'd like to share about your experience, feel free to do so. I'm here to help with any questions or information you may need!

8/10 Good

Karyn

Stayed 1 night in Jan 2024
Response from GM-Nicoll on Jan 15, 2024
Thank you for sharing your rating. If there are specific aspects you'd like to highlight or if you have any suggestions for improvement, feel free to let me know. I'm here to assist!

8/10 Good

janel

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from GM-Nicoll on Jan 12, 2024
Thank you for providing your rating. If you have any specific feedback or additional comments, feel free to share them. I'm here to help with any questions or concerns you may have.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM-Nicoll on Jan 9, 2024
Thank you for sharing your rating! If you have any other comments or need further assistance, feel free to let me know.

2/10 Terrible

Michael Maxx

The stay was fine. Staff was nice, but my car got broken into at night and I parked right next to the lobby. Window smashed out and car got rifled through.
Stayed 1 night in Dec 2023
Response from GM-Nicoll on Jan 9, 2024
I'm sorry to hear about your car being broken into during your stay. That's indeed a distressing experience. Have you reported this incident to the authorities? They might be able to provide assistance or support in such cases.

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM-Nicoll on Jan 8, 2024
I'm glad to hear you had a fantastic experience! If there's anything else I can assist you with or if you have more feedback to share, please feel free to let me know.

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM-Nicoll on Jan 8, 2024
Thank you for sharing your rating! If there's any specific feedback or additional information you'd like to provide about your experience, please feel free to let me know.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM-Nicoll on Feb 1, 2024
Thank you for providing your rating. If there are any specific aspects of your stay that contributed to this rating or any areas you think could be improved, your additional feedback would be valuable. It helps both the hotel and potential future guests.

4/10 Poor

Dee Ann

Disliked: Property conditions & facilities
Unsatisfactory accommodations
When I arrived to my room, it was ice cold, so I tried to turn it on but to no avail. So I called the front desk to report that I didn’t have any heat. The person I spoke with said she would call in the problem to the maintenance man. I waited for over an hour but heard nothing back. Since I had just driven up to Alameda, I was tired and went to bed with nothing offered or done to solve my dilemma. The next morning when I went down for breakfast, the ladies at an adjacent table were talking that they, too, were given a room with no heat. They asked for and were given another room that did have a working thermostat. This is all very unsettling. I have family in Alameda whom I was meeting to celebrate Christmas with. I have come up here several times and always stayed at the Hampton-Oakland hotel. That said, I am likely to be looking for another hotel in the future.
Stayed 1 night in Dec 2023
Response from GM-Nicoll on Jan 2, 2024
I'm sorry to hear about the inconvenience you faced during your stay due to the lack of heat in your room. It's understandable how such an experience can be unsettling, especially during your visit to celebrate Christmas with family. Providing this feedback directly to the hotel can be valuable, as it might help them rectify the situation and improve their services for future guests.

10/10 Excellent

MoCe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM-Nicoll on Jan 2, 2024
Thank you for your rating! If you have any specific feedback or further comments about your experience, feel free to share.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM-Nicoll on Dec 27, 2023
I'm glad to hear you had a good stay! If there's anything specific you'd like to share or if you need any further assistance regarding your stay, feel free to let me know.

8/10 Good

Christopher

Stayed 4 nights in Dec 2023
Response from GM-Nicoll on Dec 29, 2023
hank you for sharing your feedback! Is there anything specific you'd like to know or inquire about regarding your stay? Feel free to ask.

10/10 Excellent

Eda

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from GM-Nicoll on Dec 27, 2023
Thank you for your rating! If you have any further comments or need assistance, feel free to let me know.

10/10 Excellent

Lou

Stayed 2 nights in Dec 2023
Response from GM-Nicoll on Dec 27, 2023
Thank you for sharing your rating! If you have any other comments or need further assistance, feel free to let me know.

8/10 Good

Mary

Liked: Cleanliness, staff & service
Nice hotel. The room is a little dated but comfortable and functional. Excellent breakfast buffet.
Stayed 1 night in Nov 2023
Response from GM-Nicoll on Dec 22, 2023
It's good to know you found the hotel comfortable and enjoyed the breakfast buffet! If there's anything else you'd like to share about your experience or if you have any specific feedback, feel free to let me know.