Ratings based on 27 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
81% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Valdosta, GA

Nice

Posted Aug 1, 2015
I arrived late and office was closed, but I had called ahead and was giving instructions on how to get to my room. Room was clean and quiet.
3 out of 5
Recommended
for Everyone
by A verified traveler from UK Birmingham

Old Style Hotel

Posted Jul 20, 2015
Pros: Nice people and quiet.
Cons: State that you may not stay in the main hotel. Rooms need to be cleaned everyday.
Location: Very quiet not much to do. A good golf course near by.
When we arrived we was looking forward to staying in an old style cowboy hotel. Then when we checked in we was told we was staying in a room which was 2 streets down from the main hotel. Was more like an apartment room, was never told about this when we booked. Bit disappointing.
3 out of 5
by A verified traveler from NM

Horrible service

Posted Jun 26, 2015
The hotel was nice, but my stay had no up keeping. The people that worked the hotel managed a gift shop that clears fairly early, so you never see them regarding room needs. My room was never cleaned, I never got new towels, and the water to shower was like warm at best.
4 out of 5
Recommended
for Everyone
by A verified traveler

Unusual old country hotel

Posted Jun 24, 2015
Only problem we had was very little toilet paper. It took me back in time where hotels were privately owned and was quite quante.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, Arizona

quaint, charming.........

Posted May 10, 2015
Pros: everything!!!
Cons: I think the only thing missing that would have helped would have been a blow dryer in the room. Most hotels have them so we didn't pack one.
Location: so much history...........we visited the Museum and Pioneer Village. Lots of hiking, golf course, shops, etc
This hotel is such a quaint, charming place with the friendliest staff! What few amenitites were missing (blowdryer, ice) was made up with location, friendliness, etc. We were able to walk around the town and everyone treated you as a part of their family and were so helpful informing you on the town, history and things to do, see and places to eat! The Cloudcroft Hotel is a must if you truly want to experience this little village and all it has to offer! We were fortunate enough to be able to stay in Room 1.........which has a balcony overlooking Burro Street! Cannot wait to re-visit this little piece of heaven.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place...

Posted Apr 28, 2015
A quaint hotel that follows the historic theme with the appropriate decor. The room was well clean and comfortable. One downside is the paper thin walls.
5 out of 5
Recommended
for Couples
by Joshua from austin

Great hotel

Posted Apr 22, 2015 on Hotels
We absolutely loved this hotel. The staff was super friendly and the room was amazing. Thank you so much!
1 out of 5
Recommended
for Couples
by John from Baton Rouge

Buyer beware.

Posted Apr 21, 2015 on Hotels
First off I want to say what you see in the their ad is not what you get. Buyer beware. We arrived after 5pm. On a week day the town closes down with the exception of the bar. The hotel/giftshop was closed with signage saying call a certain number if arriving late. Initially when I called I got a voice mail then a person answered saying they would txt me the code to access the hotel and pick up an envelope with a key inside it. It so happened a person unknown if it was a manager owner, came out looking around for I imagine us. I greeted her and she gave me an envelope and verbal directions to the annex where we were to stay. After attempting to find this annex driving around in circles. We opened the envelope, inside was the map with location. We eventually find this annex which amounted to small apartments in a run down alleyway. We gained access with a number code given. It was sparse, smelled and was in poor shape. The neighbors looked like they were long term tenants from a bad backwoods horror movie. The view out the one window was of a ravine with construction, and the other window was of the trash and dumpster. With this being the final straw we contacted the hotel and stated this was unacceptable, in reply i get they can not refund the stay since it was within 48 hours. We indicated we would work with hotels.com to find a solution and found another hotel in Alamogordo instead.
1 out of 5
by A verified traveler

Utterly lacking charm and comfort...

Posted Apr 20, 2015
We thought we were booking a room in a hotel, furnished with antiques and even a claw foot tub. NOT true. We were sent to the annex-- a shabby room completely devoid of charm, with two old beds with flat pillows and yucky old bedding (not quilts as pictured), an RV sized bathroom, and a window overlooking a muddy construction site. There wasn't a single picture on the walls, which were in need of fresh paint. We were so disappointed.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel with atmosphere -- cute little mountain town

Posted Apr 14, 2015
Spacious room, great rustic balcony area overlooking main street of little shops. Kids loved the Western feel of the room and the town. Furnishings, pictures on walls, antique items all reinforced this. Be prepared for a steep hike up the stairs to the rooms. Unfortunately housekeeping really problematic -- more cleaning between guests needed.