Exterior

Reviews of Holiday Inn Express Hotel & Suites Alamogordo Hwy 54/70, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 658 out of 1007 reviews" "
Rating 8 - Good. 225 out of 1007 reviews" "
Rating 6 - Okay. 69 out of 1007 reviews" "
Rating 4 - Poor. 27 out of 1007 reviews" "
Rating 2 - Terrible. 28 out of 1007 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offer free sled rental for white sands park. The front desk attendants at all times were friendly, knowledgeable and had a lot of good information.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Julia, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Rupin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, in the heart of the city and so close to White Sand dunes. Plenty of dining options in walkable distance. Nice swimming pool and Jacuzzi. Nice hot breakfast for sure. 24 hours coffee for coffee lovers.. and not to forget they provide sand sliders for san dunes for free to use, so no need to buy one
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 24, 2024
Hello Rupin, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Vidyasagar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. We had wonderful time!
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 16, 2024
Hello Vidyasagar, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Staff are knowledgeable very helpful very efficient.. THANKYOU!
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 13, 2024
Hello Carl, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

KENSUKE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 13, 2024
Hello Kensuke, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! They also have sleds for White Sands.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 10, 2024
Hello Laura, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly staff.
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 10, 2024
Hello Jeff, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 26, 2024
Hello Rafael, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 26, 2024
Hello Dave, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and comfortable with stay again.
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 26, 2024
Hello Cindy, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Mingrui

Liked: Cleanliness, staff & service, property conditions & facilities
Service is great!
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello Mingrui, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with close dining options, easy parking, and near white sands National park.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 10, 2024
Hello Taylor, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 10, 2024
Hello Sharon, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Fei-lin

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Feb 7, 2024
Hello Fei-lin, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

6/10 Okay

Bernardita, Pasadena

Traveled with family
Liked: Cleanliness, amenities
No helpful the staff
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 4, 2024
Hello Bernardita, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

10/10 Excellent

Lisa, San Leandro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor swimming pool which my kids enjoyed a lot! Nice breakfast and we had a very restful night in this clean and convenient hotel.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Feb 4, 2024
Hello Lisa, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Jorge

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 27, 2024
Hello Jorge, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Response from MP - Guest Relations Manager on Jan 27, 2024
Hello Peter, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Roni

Liked: Cleanliness, staff & service, property conditions & facilities
Consistent across the brand
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 9, 2024
Hello Roni, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

Salomon, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 9, 2024
Hello Salomon, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Leopoldina

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 9, 2024
Hello Leopoldina, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Long

Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 27, 2024
Hello Long, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 Good

Susan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Susan, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Outstanding breakfast with lots of cold and hot options!
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Jeffrey, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Mary, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Okay

Kathy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Comfort
To me, the beds were hard as a rock. If they could invest money in new mattresses I would definitely come back. Otherwise I would probably try to find somewhere else to go.
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Kathy, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

6/10 Okay

Shayna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Shayna, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Eric, Sammamish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Eric, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

Kathryn

Liked: Staff & service, property conditions & facilities
Hotel staff very courteous
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Kathryn, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Okay

CASEY

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I have stayed here multiple times in the past. Overall it was not as clean as I remember during previous visits. The wifi was absolutely terrible and the worst I have ever experienced. It kept disconnecting from my phone and was so slow on my laptop it kept me to get any of my work done in a timely manner. Staff has always been great and the breakfast is always good.
Stayed 3 nights in Dec 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Casey, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Better options available
Was convenient to White Sands National Park. I would not stay there again because there are many more options
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Valued Customer, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great breakfast, friendly, helpful staff, HOT water, too many amenities to list!
Stayed 3 nights in Dec 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Paul, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had emailed the hotel several days before looking for a recommendation for Thanksgiving dinner options and never received a reply. The elevator was out of service but they did advise me of this through a voicemail ahead of time.
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Jennifer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property! Warned before leaving town for Alamogordo, NM that their Elevator was out of service with an e-mail and PERSONAL PHONE CALL! Not a problem worth canceling the room over. Numerous Food Establishments, well within walking distance from fast food to Very Nice sit down restaurants! Complimentary Breakfast, Afternoon Snack and Cold Bottled Water were very nice perks! Staff was Very Friendly and Attentive to all requests or any help.
Stayed 4 nights in Nov 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Michael, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Krista

Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Krista, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Amith

Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Amith, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

MARY

Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Mary, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Hang

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience and staff are very friendly.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Hang, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

JIEYING

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Jieying, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was within 20 minutes of White Sands National Park
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Kathryn, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was not working and handicap rooms were on 2nd floor. Property is dated, felt slightly lower than a Quality Inn as far as decor furnishings. Carpeting in rooms was carpet squares, sheets were cheap, pillows uncomfortable. Heat was from a radiator type unit and the thermostat was capped at 78 and the unit did not keep the room at a constant temperature. I would say it ranged by 10 degrees. There were no luggage carts on property.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Karen, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Vlad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with all new and shiny rooms. Nice breakfast!
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on Nov 14, 2023
Hello Vlad, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

Derek

Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Jan 3, 2024
Hello Derek, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 Good

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond
Nice hotel but we had the misfortune to come when the elevator was broken and we had a 3rd floor room. We greatly appreciated the special phonecall we got a day in advance telling us it was down in case we could not manage stairs. That was above and beyond! Loved having the pool and hot tub to ourselves that evening.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 10, 2023
Hello Jeannette, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t sure what to expect but it was a very clean and up to date hotel. The elevator was not working so if you have mobility issues or loads of luggage it might be a problem. We were fine going up three floors with a small amount of luggage. Great breakfast with a cool pancake making machine.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 7, 2023
Hello Carolyn, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Hoyt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from MP - Guest Relations Manager on Nov 4, 2023
Hello Hoyt, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities
Elevator was broken, but staff called day before to let us know. The communication was appreciated! We were thankful as we stayed at 4 hotels in 4 nights and this was the only one that had a working hot tub and pool — even though they all were supposed to have those amenities.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 27, 2023
Hello Suzanne, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 27, 2023
Hello Robert, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 Okay

Miguel

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Elevator did not work and stayed on the third floor
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 27, 2023
Hello Miguel, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.

10/10 Excellent

Gilbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very clean and staff was friendly and helpful. Close to White Sand National Park.
Response from MP - Guest Relations Manager on Oct 23, 2023
Hello Gilbert, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.