Ratings based on 208 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
82% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Nebraska

Facility is awful

Posted Jul 28, 2015
Cons: Fix the things that don't work!
The AC was not working in the hotel. The ice machine was not working. Wifi was extremely slow. Construction at 8:30 AM right outside our door woke us up twice. Hotel was dirty. Iron in the room did not work. Staff refused to discount room at all. Would not recommend this place to anyone.
1 out of 5
by A verified traveler

keep on driving!

Posted Jul 26, 2015
Pros: location
Cons: CLEAN IT UP!
Location: Sand Dunes National Monument is great!
The wallpaper is peeling, the walls are dirty. The coffee pot was dirty. Trash in the lobby was overflowing at 7 a.m. You can not see the bottom of the pool and the carpet in the pool area is torn and waiting for someone to trip on it.
1 out of 5
by A verified traveler

Gross

Posted Jul 25, 2015
Some Rome are being fixed up and there was construction going on but they put me in a nasty room. The carpets, ceilings and furniture were stained. The room smelled horrible of cig smoke. The wall paper was Peeling off and there was popcorn ceiling above the shower that was moldy and falling off. Just nasty overall.
3 out of 5
by A verified traveler

Good staff, tired hotel

Posted Jul 23, 2015
This hotel is clean and the staff seemed hard-working and one staff member was very helpful. The hotel sits in an area that might be a failed business park or something and the outside and grounds look sort of pre-abandoned. The inside is clean but very dark and dated..not really a problem but not a plus. The hotel web site indicated a pet deposit of $100 but no fee was mentioned. Turned out to be a $25 fee on top of a $100 room for a hotel that was clean but otherwise marginal. There was not an inch of grass that could pass as a pet area.
2 out of 5
by A verified traveler from Salida, CO

check for construction

Posted Jul 23, 2015
Pros: Desk clerk was as helpful as possible
Cons: See above.
On checking in, desk clerk asked if I booked online (which I did), and he told me they were doing construction. This isn't mentioned when you book online. The first room they gave me had no air-conditioning so they switched me to another room. When I called for room service, the hot key didn't connect to the restaurant. I tried the number on the brochure, again with no answer. I went downstairs and ordered, called the number while standing there and it didn't ring in the restaurant. Turns out the number listed was wrong and the number the front desk gave me was also wrong. "Room service" was delivered in styrofoam containers in a paper bag. The food was good however, but no ketchup for the fries.
3 out of 5
by A verified traveler

Posted Jul 14, 2015
In our first room, the phone did not work and the a/c was very loud. After requesting another room, it was just fine. The ice machine did not work either. The motel is going through an update/transition but that should have been specified.
2 out of 5
by A verified traveler from Texas

Older hotel but remodeling

Posted Jul 14, 2015
Pros: Closeness to railroad depot and the downtown area
Cons: The air conditioning was not working properly, the wifi is not sufficient to service all the customers, and the TV remote did not work properly.
Location: The Rio Grande Scenic Railroad was nearby and a lot of interesting looking shops but most of the shops were closed for the day by 7pm.
When we arrived at the check in desk, the clerks were very polite and helpful. Even when we requested another room because the air conditioning was not working proper, the clerk was still pleasant and helpful. The Wifi was not sufficient for the hotel customers to use. I could not log on in my room but in the lobby you could log on after a long wait. The price I paid for room was not worth it.
1 out of 5
by A verified traveler from Boulder

Possibly the worst hotel I have ever stayed

Posted Jul 13, 2015
Nothing works including AC in two rooms we were in. No ice machine. Dirty showers. Just aweful. Sleep on ground at sand dunes, much nicer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place close to Great Sanddunes

Posted Jul 9, 2015
Staff were helpful. Fixed an error made by Expedia that they didn't have to fix. Room was clean, but tired. They're remodeling now. Hotel has a lot of potential. We enjoyed our stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Nebraska

Watch out for the restaurant.

Posted Jun 29, 2015
Really screwed up system at the restaurant. It is an attached Country Kitchen.