Ratings based on 657 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
Pros: Price, location, cleanliness.
Spent one night. Hotel was convenient with lots of restaurants and shopping in the vicinity.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2014
Pros: The driver from the airport was friendly and very helpful.
Cons: The only real negative was that the cleaning staff knocked on the door at 9:20 AM, which woke us up. We did not have a Do Not Disturb sign out as I co
Location: Fine location. I walked to get some dinner. Nice to stretch my legs after a long flight. Driver had recommended a restaurant that I enjoyed.
The only real negative was that the cleaning staff knocked on the door at 9:20 AM, which woke us up. We did not have a Do Not Disturb sign out as I could not find it the night before. However, we were checking out that morning, check-out time being 11:00, and so it would have been better had the cleaning staff not even attempted to clean our room. The driver from the airport was friendly and very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from watertown,ny

Nice and reasonable price hotel

Posted Aug 9, 2014
Pros: Staff was friendly, hotel room was nice.
Very nice room, breakfast was wonderful. Would recommend
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Good hotel

Posted Aug 8, 2014
Pros: It is clean and comfortable. The pool has a retractable skyview.
Cons: Open hours should be respected at the pool.
We booked through Expedia and were glad to see this hotel was as promised. It had a nice pool and gym and the entire place was clean. We found that the hotel staff were not proactive in telling us where the facilities were and open hours for gym and pool. As for the pool, according to the information we had, the kids put their bathing suits on and we headed for a swim. Pool was not open as it should have been. We asked employees passing by then went to the front desk to enquire and were told that someone would come see. Another familly came to swim too then did just as we did.... went to the front desk to get the same answer. Almost half an hour later someone came by to tell us we'd have to wait for at least another 20 mins because the chlorine level was too high. That didn't impress us positively.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel and clean

Posted Aug 8, 2014
Very nice hotel. Very clean and has a huge breakfast. Nice and quiet. It had a nice pool as well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, near airport

Posted Aug 7, 2014
The breakfast was very good, more choice as usual. I recommend this hotel. Thanls
4 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Perfect fit

Posted Jul 29, 2014
Cons: carpeting
Convenient, clean room, comfortable, competent and cheerful staff, reasonable price, and the free shuttle starts at 4:15 am so you can make your flight before dawn even cracks.
2 out of 5
by A verified traveler from Central NY

mediocre at best

Posted Jul 17, 2014
Pros: convenient location
Cons: bull-doze it and build a new hotel....I was really disappointed I did not get one of the other hotels on the road.
Location: great location
I arranged an introduction for our company for a gentleman from out of state that will be developing business for us in China. We traveled throughout Central NY. Our out of town business partner had to change his room twice before finding a room that did not smell like smoke... I was luckier...I only had to change rooms once. When I was sitting in bed reading at night a black bug crawled up from the sheets onto me. It was not a bed-bug...but some kind of larger beetle. In order to get my stool down the toilet I had to flush it three or four times. I lifted up the tank lid to see if there was a problem... I found a compressor tank...that apparently was set too low to enable enough water pressure to create an adequate flush. Generally the hotel was old and shabby...and run down... If Best Western cares about its reputation you should bull doze it and build a new building. The next night we stayed in the Best Western in Oswego NY... now, that was an awesome experience... please take note...!
5 out of 5
Recommended
for Everyone
by Hillie from Alberta

Great hotel, close to airport

Posted Jun 27, 2014
Pros: As I previously stated above, it was a great stay. Our room price also gave us a free, full hot/cold breakfast which was all a person needed. Nice
Cons: They didn't have a phone number to contact me about items left behind-Expedia should have forwarded the information necessary.
Location: It was near the airport and short walking distance to small shops/groceries.
After checking into hotel and arriving at my room, it was apparent the air conditioning wasn't working properly. I called the front desk and they sent a repairman immediately. Shortly after arriving, he stated he would not be able to complete the repairs and that I would be given another room immediately. The beds were comfortable, linen was excellent and the room was clean. I went for a walk and left some items of importance in a drawer. I checked out the next day to continue my travels and completely forgot to check the drawers. I never noticed until 4-5 days later, upon calling the hotel, they assured me all the items had been locked up safely in the hotel office waiting for some contact from me. They sent their shuttle driver to the post office and expedited the items to me in Canada. The fact that all items were there, gives comfort to me that the staff are honest. I would definitely recommend this hotel to anyone - prices were very reasonable and the stay was great. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler

Better than expected

Posted Jun 18, 2014
Pros: Very clean room & linens, plusher than usual towels, down comforter, down pillows, free hot breakfast, 24 hr fitness, 24 hr business center...etc etc
Cons: longer hours for bar / restaurant
Based on previous stays at OTHER Best Western Hotels around the country, I had stereotypical expectations for this hotel. Much to my surprise, this was probably the nicest / cleanest Best Western I've ever stayed at. Hope to be able to stay there again.