GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveler Rating
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Property Amenities
This contemporary hotel is across the street from SUNY's Albany campus, and three miles from downtown Albany.
The hotel offers an indoor pool, fitness center, business center, sauna, game room, and ATM. Newspapers are complimentary in the lobby, and wireless Internet access is complimentary throughout the hotel.
Banquet and meeting facilities are available at Best Western Sovereign Hotel Albany, with event catering available from hotel staff. Guest parking is complimentary.
The hotel provides complimentary shuttle service to and from Albany International Airport, six miles away.
Rooms
This five-story hotel has 192 guestrooms. All guestrooms have refrigerators, coffee/tea makers, and tables with chairs. Rooms also offer phones with voice mail and complimentary local calls, and cable TV with pay movies, video games (surcharge), and complimentary HBO. Wireless Internet access is complimentary.
Room Amenities
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Best Western Sovereign Hotel Albany
of guests recommend
out of 34 reviews
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Showing 1 - 10 results (of 34) · See more Best Western Sovereign Hotel Albany reviews
“disgusting”
- disgusting room, carpet, bathroom - room smells bad - paul at the counter is nice though
“old and getting tired”
Older facility due for maintence and rennovation . Mold on shower curtain. Bed spread had burn holes and stains, should have been discarded. Common areas nice, service in resturant good. Beds comfortable and plenty of pillows. Lousy coffee. Good location
“Will Never Go Back”
I will never ever go back to the Best Western Sovereign Hotel. I booked my room, initially, as part of a group rate for a 'reduced price'. After booking my room, I realized that the price seemed kind of high and checked Expedia as well as the hotel site and found that I had been charged more than their normal rate. When I called back to explain to them that I would like them to honor the lower rate they refused to do so. I cancelled my reservation and booked through Expedia (who is always easy to work with). Upon our arrival we found out that the "all night shuttle" for the reception we were attending was actually 2 shuttles before, 1 shuttle during and 1 shuttle after...and by the way, the two 'before' shuttles had already left...no, we were not late arriving at the hotel. The staff was rude, the rooms were dated and dirty, they seriously lacked at passing information and the bar closed earlier than scheduled even after we told them we had an entire wedding party coming back. I will never again patronize their hotel.
“No Security”
I just stayed at this hotel. The shuttle service had to be called 2 times and took over an hour to go four miles! What is worse, they let the previous guest (unescorted) back into the room after I had checked in, and left the door wide open so that all of my belongings were vulnerable. I have traveled quite a bit, but this is the worst that has ever happened to me. I hope no one else goes through this.
“Old and not clean”
Old
“very unhappy”
had 3 kids and they only gave me a room with one bed. After coming back from taking my wife to her class at 8:30 am found a employee going through my staff, and he said he was just "checking" who knows what.
“Not satisfied”
Location was great but did not receive room we booked (king bed). Was not given opportunity to make room change. Room was very small, bed very small and uncomfortable, and cleanliness of room was lacking. Very dirty air conditioning system. Many of the group we were with came home with upper respiratory problems. Would not recommend this hotel unless upgrades are made.
“April 2011 Albany Best Western”
I was bitten by bugs in my room; room was dirty and bathroom was extremely dirty. Also the bathroom by front desk was dirty too. Would in no way recommend this hotel to anyone.
“Great Hotel to stay in Albany”
The pool was a good size, indoors, and a picnic area around it. We had our breckfast there. The pool water was unusually warm, and it felt great after a long day of skiing. The quiet hours around the pool made it so that noise did not become a problem late at night or early in the morning. The breckfast buffet was good, and I enjoyed reading my complimentry USA Today. The beds were comfortable and my room was quiet. The only negative was thgat my non-smoking room smelled like smoke.
“Served its purpose”
My wife and I got this hotel room for a trip to a friend's birthday party. The location was not bad, and there were a few nice shopping centers nearby to pass the time in the two days leading up to the party. Upon check-in we received a coupon for the restaurant/bar inside the restaurant. The wait for food and service were a bit excessive, but the food was alright. The sauna was not of use since the light was burned out. The condition of the room itself was fine. Bed could have been a little more comfortable, but overall the room served its purpose. We spent a bit more for the extra ammenities, which afterward seemed like a waste of money. Overall I'd consider this a decent hotel, but if you're looking for an improvement over cheaper locations, you might be better served spending a little less.
Showing 1 - 10 results (of 34) · See more Best Western Sovereign Hotel Albany reviews
1228 Western Ave Albany, 12203 United States of America
Nearby Points of Interest
The preferred airport for Best Western Sovereign Hotel Albany is Albany, NY (ALB-Albany Intl.) - 7.6 km / 4.7 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Albany, New York, United States of America: The capital of New York, Albany is a two-and-a-half hour drive from New York City. Settled by the Dutch in the late 17th century, both walking and trolley tours are available. Sports enthusiasts cant go wrong with hockey, football, basketball, and horseracing. Albany hosts a notable tulip festival each spring, as well as the free Alive-at-Five concert series on the riverfront each summer.
1228 Western Ave Albany, 12203 United States of America
