Ratings based on 245 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

In town for a wedding

Posted Jul 14, 2015
This inn is centrally located with easy access to shopping and restaurants. The bed was comfy, and the room was clean. The breakfast, however, was subpar. The options were limited and bland.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Fourth Visit to This Country Inn!

Posted Jul 13, 2015
Pros: The hotel is nice, quiet and in a pleasing location.
Cons: Revisit your breakfast choices. Keep in mind if people are booking a suite, it means they are in need of more than three sets of towels.
Location: The movie theater is behind the hotel, mellow mushroom is next door. There is Kohl and a Buffalo Wild Wing in walking distance as well.
This was our fourth visit to this Country Inn and Suites. First let me address the negative,the breakfast choices was not as good as previous breakfast choices. Getting enough towels for our suite on a daily basis was a task. However, the staff was pleasant particular Linda (front desk), and the housekeepers Victoria and Jessica. The rooms and the overall hotel is very clean. We will book this hotel again, when we are in town. The location and the quietness is unbeatable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice area close to shopping and eating areas

Posted Jul 13, 2015
It was great.!!! Had fun enjoyed my stay. My kids loved the pool. Will stay next time I visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel..

Posted Jun 9, 2015
I had a great experience at this hotel one of the best.. Will return .
2 out of 5
by A verified traveler from Leesburg, Georgia

Have stayed before, has gone down hill

Posted Jun 6, 2015
Pros: Location
Cons: Maintain equipment meant to make guest experience more enjoyable
Location: Mellow Mushroom, Buffalo Wild Wings, Theater all in walking distance
The hot tub did not work, one of the reasons this location was chosen. NO ice machine worked on any floor, staff was clueless as to why or when and no one offered an alternative. ie, maybe purchasing ice for guest. The hotel was very crowded which is good for business but with a very full pool and no hot tub made doing anything on site not an option. I live in this area and my guest have stayed here before. I have had my Dad and his wife stay here on 4 different occasions. I was very disappointed and will have to have not many other options before booking rooms for other friends or family or staying there myself again. the no ice for 3 days was unacceptable. There are local companies that tend to that and showed a complete lack of desire to take care of guest by management. I am also a rewards card member for Carlson Hotels....guess I need to try to get my points on Choice or Marriot built up instead.
Comment from Hotel Management
Jun 18, 2015 by lstevens@carlsonrezidor.com, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We apologize for the lack of amenities and service you received from this hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from Maui Hawaii

Staff was terrific

Posted May 4, 2015
I am a club Carlson club member because they have the best staff, always friendly, pleasant, fast and courteous! Rooms are adequate and the wifi always comes in handy.
5 out of 5
Recommended
for Families
by A verified traveler

Basketball tournament

Posted Apr 28, 2015 on Hotels
It was a pleasant stay. The room was clean and the staff was friendly.
3 out of 5
Recommended
for Families
by A verified traveler

Wasn't their standard

Posted Apr 28, 2015 on Hotels
Had to wait 15 min at the front desk before anyone came to the desk. I called the hotel, nobody answered, when the front desk clerk came, she had a phone in her hand. Asked for a crib, there was only one in the entire hotel. Been to several country inn, but this one didn't live up to my expectations. I'll be sure to avoid this one next time we go to Albany or either buy my own rollaway crib.
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Posted Apr 28, 2015
Pros: cleanliness and comfort
Location: near the mall, shops and restraunts
Great hotel at a great price. Staff was courteous and experienced no problems during my stay
5 out of 5
Recommended
for Couples
by Faith from Chesapeake

7 nights and 7 hotels. this was, by far, the best

Posted Apr 27, 2015 on Hotels
We stayed in 7 different hotels during our road trip. This one was the best! The desk clerk was friendly, helpful and very anxious to make our stay perfect.