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Reviews of Fairfield Inn & Suites by Marriott Albany

3 out of 5
Fairfield Inn & Suites by Marriott Albany
3011 Kensington Ct, Albany, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 181 out of 353 reviews" "
Rating 8 - Good. 116 out of 353 reviews" "
Rating 6 - Okay. 26 out of 353 reviews" "
Rating 4 - Poor. 11 out of 353 reviews" "
Rating 2 - Terrible. 19 out of 353 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Gail

Liked: Cleanliness, property conditions & facilities
I got to hotel at 5pm to register. They said my reservation had been cancelled through third parties early this morning due to water damage issues. You were supposed to notify me. Had dif full time getting other hotel close to where I needed to be.
Stayed 1 night in Apr 2024
Response from Guest Service Representative on Apr 11, 2024
We do apologize for any miscommunication. We did call all 3rd party reservations through the site it was booked through (Expedia, Agoda, ect.) to let them know we had to cancel these reservations due to water leaks. We were advised that the 3rd party companies were to reach out to each guest to let them know what was going on. Again, we do apologize for any inconvenience this may have caused.

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Guest Service Representative on Apr 4, 2024
Thank you for taking the time to fill out our survey. Your opinion and feedback is valuable and appreciated. Hope to see you as a guest again in the future.

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and spacious king suite
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Mar 22, 2024
We want to thank you for your feedback. It is appreciated and valued. We hope to see you again in the future.

10/10 Excellent

O George

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable. We enjoyed the breakfast, with English muffins, eggs, sausage, oatmeal. Would stay again. This was a business trip.
Stayed 1 night in Mar 2024
Response from Guest Service Representive on Mar 21, 2024
We do thank you for your feedback. It is appreciated and valued. We do hope you will stay with us again in the future.

10/10 Excellent

Mari-Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dee on Mar 13, 2024
We do thank you for taking time to leave a review. Your opinion and feedback is valuable and appreciated. We hope to see you again in the future.

10/10 Excellent

Michelle

Stayed 3 nights in Feb 2024
Response from Guest Service Representive on Mar 21, 2024
Thank you for taking the time to fill out our survey. Your opinion and feedback is valuable to us.

10/10 Excellent

Citlally, Webb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean!
Stayed 1 night in Feb 2024
Response from Guest Service Representive on Feb 22, 2024
Thank you for taking the time to fill out our survey. We do value your opinion and appreciate you staying with us here at the Fairfield Inn in Albany, Ga.

6/10 Okay

Mary

Traveled with partner
Liked: Cleanliness, staff & service
Bed was old, lumpy. Dry old bed linens
Stayed 3 nights in Feb 2024
Response from Guest Service Representive on Feb 22, 2024
Thank you for taking the time to fill out our survey. We do value your opinion and appreciate you staying with us here at the Fairfield Inn in Albany, Ga. We are working with Maintenance to see if we can fix this issue.

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from Guest Service Representive on Mar 21, 2024
Thank you for taking the time to fill out our survey. Your feedback is valuable to us.

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024
Response from Guest Service Representive on Feb 22, 2024
Thank you for taking the time to fill out our survey. We do value your opinion and appreciate you staying with us here at the Fairfield Inn in Albany, Ga.

10/10 Excellent

Tiffany

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and spacious. Nice all the way around
Stayed 1 night in Jan 2024
Response from Dee Dee, GSR on Jan 31, 2024
We do appreciate and value your feedback. We are pleased to hear you had a nice stay. We do hope and look forward for you to return to our property in the future.

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Delaina Hancock on Jan 15, 2024
Thank you for taking time to fill out our survey. Your feedback is very valuable to us. We do hope to see you stay with us again in the future.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Delaina Hancock on Jan 15, 2024
Thank you for taking time to fill out our survey. We do appreciate and value your opinions. We do hope you will consider staying with us again in the future.

10/10 Excellent

Lisa

Traveled with family
Stayed 1 night in Jan 2024
Response from Delaina Hancock on Jan 15, 2024
Thank you for taking time to fill out our survey. We do appreciate and value your opinions. We do hope you will consider staying with us again in the future.

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Delaina Hancock on Jan 15, 2024
Thank you for taking time to fill out our survey. We do appreciate and value your opinions. We do hope you will consider staying with us again in the future.

8/10 Good

Dale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room great - Breakfast bad
Rooms were great. Breakfast was mediocre and very dissapointing. No salt, no pepper, no syrup for waffles, no jelly or jam for toast.
Stayed 1 night in Dec 2023
Response from Delaina Hancock on Jan 15, 2024
Thank you for taking time to fill out our survey. We do appreciate and value your opinions. We will be talking to the breakfast supervisor about the breakfast. We do hope you will consider staying with us again in the future.

10/10 Excellent

Robert

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Delaina Hancock on Dec 10, 2023
Mr. Robert, We do appreciate and value your feedback. Thank you for the wonderful review. We do look forward to hopefully you staying with us again in the future.

6/10 Okay

C Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent accommodations. Extremely disappointing breakfast. Stale rolls, vac-pac waffles, eggs from a jar. Sausage with no taste. Need a major overhaul of breakfast program. Could not find a worse breakfast anywhere.
Stayed 2 nights in Nov 2023
Response from Delaina Hancock on Dec 5, 2023
Mr./Ms. Richard, We value and appreciate your feedback. We are working hard with our Breakfast Host and management to provide a good breakfast experience for our guests. We do hope you will stay with us again in the future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Delaina Hancock on Nov 22, 2023
Karen, we appreciate and value your opinion. We are really happy that you was satisfied with your stay and hope to have you back again in the future.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaniess great hospitality customer service was great
Stayed 1 night in Oct 2023
Response from Delaina Hancock on Nov 22, 2023
Jacqueline, We do appreciate and value your opinion. We do hope you will stay with us again in the future.

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and considerate. The breakfast was excellent. The room was very clean. The outside was attractive. A suggestion…the water pressure on the 3rd floor could use a re-evaluation.
Stayed 1 night in Oct 2023
Response from Delaina Hancock on Nov 22, 2023
Deborah, we do appreciate and value your opinion. We are working hard with the water pressure. We do hope you stay with us again in the future.

10/10 Excellent

Uziel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and the staff was friendly.
Stayed 1 night in Oct 2023
Response from Delaina Hancock on Nov 22, 2023
Uziel, We do appreciate and value your opinion. We hope you will stay with us again in the future.

10/10 Excellent

Guy, Midway

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Oct 2023
Response from Delaina Hancock on Nov 22, 2023
Guy, we do appreciate and value your opinion. We do hope you stay with us again in the future.

10/10 Excellent

Chung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff cleanliness of the room pleasant environment.
Stayed 3 nights in Aug 2023

10/10 Excellent

Jacob

Stayed 1 night in Aug 2023

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very held staff
Stayed 3 nights in Aug 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, clean, and the staff were excellent.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay. It was clean and the staff was very friendly.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room A+, shower C-
Staff was fantastic. Hotel room was comfortable, clean, and overall relaxing. The bed was fantastic, breakfast was simple but good, and the wifi/internet was adequate. The shower was absolutely pitiful, with such low water pressure you had to beg it to just let you rinse off.
Stayed 1 night in Jul 2023

10/10 Excellent

EDDY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the property was clean and the staff were very pleasant.
Stayed 3 nights in Jul 2023

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, property conditions & facilities
I didn’t like one of the beds in room wasn’t properly made up look like someone had laid in one
Stayed 1 night in Jul 2023

6/10 Okay

Shartel, Clermont

Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very pleasant
Stayed 2 nights in Jun 2023

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location... Nice Clean
Stayed 1 night in Jun 2023

10/10 Excellent

Caroline, Rome

Stayed 1 night in Mar 2023

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

DANDREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Timothy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice. Pool and hot tub are closed and stunk. Only one piece of equipment worked in the gym. Chemicals stacked in the entrance. Outside of the entrance was filthy with what looks like mold growing on the building. And the elevator made a Loud grinding noise that we could hear from our room. After reading other reviews, I see that these problems have not been addressed for several months. there are several other hotels nearby, I would suggest trying one of them.
Stayed 1 night in Feb 2023

6/10 Okay

albert

Business traveler
Liked: Cleanliness, property conditions & facilities
Bad Customer Service
Room was too small. Customer service rep didn’t try to make it better.
Stayed 3 nights in Feb 2023

6/10 Okay

Kandra, Pike Road

Stayed 1 night in Feb 2023

10/10 Excellent

Lucious

Stayed 2 nights in Jan 2023

10/10 Excellent

Mitchell, albany

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and thoughtful.
Stayed 1 night in Jan 2023

10/10 Excellent

monica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager sorry don't remember her name but was at work Friday at 530 was very helpful and check Manager Sunday morning 4 am were excellent
Stayed 2 nights in Jan 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Tensleigh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a week and I loved it. I felt safe and it was very clean! Staff was so nice! Definitely recommend!
Stayed 5 nights in Jan 2023

10/10 Excellent

Arthur, Colorado Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Nora, Huntsville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, good hot breakfast, clean.
Stayed 1 night in Jan 2023

10/10 Excellent

Royce

Stayed 2 nights in Dec 2022

8/10 Good

David

Liked: Staff & service
Mattress was lumpy. Toilet wobbled.
Stayed 2 nights in Dec 2022