Ratings based on 301 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel in Albany

Posted Apr 5, 2015
All in all an excellent experience in a town of at best average hotels.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom a

Posted Mar 16, 2015
Old not new. Mattresses were not comfortable at all. Room was hot thermostat did not work on cool
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn, NY

Convenient location, fair aesthetics

Posted Mar 14, 2015
I stayed overnight to go to a concert at Times Union Center. It's very convenient and within walking distance of venue. The room was a little more than fair. There was some sagging paint from some previous water damage in the room that I stayed in, along with some other aesthetically unpleasant details. I thought the room could have looked much better considering it was an executive suite. In room dining service was good though.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2015
It felt like home away from home! Thank you Hilton Albany.
2 out of 5
by A verified traveler

Not a Good Stay

Posted Feb 27, 2015
The staff at the front desk were nice and attentive. In the bathroom, the shower water drained very, very slowly (it was very gross). The sheets on one bed were dirty or stained (also very gross). Finally, the room I had adjoined another room. It had a very thin door between my room and my neighbor's room. He was loud and sick during the night, so it was kind of gross to hear him hacking away. For the high price I paid the experience was very disappointing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay in Albany

Posted Feb 25, 2015
I had a perfect suite at the Hilton in Albany. The room was beautiful and clean, and anytime I ordered and thing for room service it was up quickly and just as needed. The bar downstairs was lovely. And the staff was amazingly helpful to help us. And we had the best shuttle driver Moe. He showed us around to where we wanted to go! Moe made our stay more enjoyable, felt like we had a friend from the area on advice for where to go. So thank you Moe and the rest of the staff from the Hilton❤️
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2015
its an OK hotel. Recently renovated. Ok gym and pool.
2 out of 5
by A verified traveler

Inconsistent Staff, Some nice, some NOT!

Posted Jan 28, 2015
Pros: I like the location of this hotel the layout of the room was really nice but if you want hot water after 12 midnight this is not the hotel for you!
Cons: Everything needs to be improved! services, housekeeping, concierge. Everything!
When we arrived on 11/27 we noticed that the bed was improperly made, the door knob to the bathroom had some dried cleaner on it, the vent in the bathroom was noticebly dusty and the shamppo & conditioner was used. Rather than complain and ruin our trip we let it sly. The next day we left our hotel at around 11:30 am. When we returned after 8:30 pm our room was not cleaned. I called the front desk to notify them. The women who picked up the phone asked if I had left the Do Not Disturb sign on the door and I had said no. Then all I heard was silence. No apology or nothing. I proceeded to state that this was a Hilton hotel across from our states capital and they should be ashamed. With an attitude the women said would you like us to send someone up to clean your room now. I was so angry I hung up the telephone.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Great hotel- close to ski

Posted Jan 20, 2015
We had a wonderful time at hotel. The hotel staff was not only friendly but helpful and accommodating.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fairport NewYork

Close to capital :)

Posted Jan 17, 2015
Awesome hotel ,a lot to do around area and good food . Clean hotel and awesome pool