Ratings based on 322 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in the middle of the city

Posted Jun 26, 2015
Pros: The gym was good for a hotel gym
Cons: The hot tub jets weren't working
The hotel was well kept, the staff was excellent and the location provided easy walking access to restaurants!
Comment from Hotel Management
Jul 24, 2015 by Zeke, Hotel Management
Thanks so much for the comments. we do love the fact that we are so close to all the entertainment venues, dining options and attractions Albany ahs to offer. Best, Tim Paulus Director of Sales & marketing
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice stay in the downtown Albany

Posted Jun 15, 2015
Nice overnight stay. Clean and sleek decor. Great workout facility.
Comment from Hotel Management
Jul 24, 2015 by Zeke, Hotel Management
Thanks so much for the feedback...our workout facility has been getting rave reviews!!! Best, Tim Paulus
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

This was a nice hotel in a good location.

Posted May 26, 2015
Pros: It was in a good location, the rooms were very nice. The staff was great and it had easy parking access.
Cons: Nothing really, it was a very good experience.
Location: The location was great, lots to do in the area. There were lots of restaurants to chose from and museums and plenty of beautiful places to walk to.
It was a good experience, the staff was great. It was a busy hotel but it was very quiet. We had great views from our room and the room was very nice. The hotel was in a great location, easy access to restaurants. There wasn't much shopping in the area but it was easy to get to by car or public transit. I would recommend this hotel.
Comment from Hotel Management
Jul 24, 2015 by Zeke, Hotel Management
Edmonton I really appreciate the comments from your stay. We really are in the heart of the city, and from dining, to night life it really is a perfect spot. Best, Tim Paulus
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Great room, great food and great staff!

Posted May 2, 2015
Highly recommended hotel in the heart of Albany! Parking is not always easy, but overall a great property for business travelers.
Comment from Hotel Management
Jul 24, 2015 by Zeke, Hotel Management
Thanks so much for the review. We really work hard at making the business traveler feel at home when on the road. We understand the strain on this type of travel, and glad you found a home away from home. Best, Tim Paulus
5 out of 5
Recommended
for Everyone
by A verified traveler from Albany, New York

Nothing short of amazing!

Posted Apr 27, 2015
Everything was elegant and comfortable not to mention the convenience.
Comment from Hotel Management
Jul 24, 2015 by Zeke, Hotel Management
Glad you found the property that perfect mix!!!! Look forward to having you back Best, Tim Paulus
2 out of 5
Recommended
for Families
by A verified traveler

Over Charged

Posted Apr 24, 2015 on Hotels
We stayed at the Hilton because our daughter was going into the Navy and wanted to stay in the same hotel as her. The $229.00 price tag was high but, we wanted to be with her and they don't offer military discounts.The hotel was very nice and the people were nice the door man was great he helped us with parking.the rooms were nice the evening was great. The morning when my daughter used the shower it didn't work properly and and only got hot water and couldn't shut it off after a few minutes we were able to adjust it. We saw my daughter off and went back to the hotel for breakfast and it was not included. So we checked out and we're charged $69.00 plus taxes etc. Somehow on our debit card we were charged 112.00 and since we had 2 rooms our visa card was charged over$500. We held the room on a credit card when we booked directly with them. We called and complained and they said they would try to help us get a refund. SO not only do they not offer a military discount ( the Navy uses this hotel regularly)they charge you twice and no complementary breakfast for the cost
4 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel in Albany

Posted Apr 5, 2015
All in all an excellent experience in a town of at best average hotels.
Comment from Hotel Management
Jul 24, 2015 by Zeke, Hotel Management
Glad you enjoyed your stay and look forward to having you back sometime soon. Best, Tim Paulus
5 out of 5
Recommended
for Couples
by nicole from Rouen

Efficace.

Posted Mar 21, 2015 on Hotels
bien situé pour l'accès au centre des congrès sous The Egg.Renseignements aimables et précis à la réception pour trouver un restaurant en périphérie. Efficacité du transport de retour vers la gare ferroviaire.
5 out of 5
Recommended
for Business Travelers
by Mark from Chappaqua

Very Impressed

Posted Mar 19, 2015 on Hotels
Very nice hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from a

Posted Mar 16, 2015
Old not new. Mattresses were not comfortable at all. Room was hot thermostat did not work on cool