Ratings based on 683 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Nice hotel but a lot of noise from adjacent rooms.

Posted Jul 26, 2015
Nice one night stay but there were a lot of loud kids making noise late at night.
Comment from Hotel Management
Jul 31, 2015 by carly c, Hotel Management
Thank you for taking time to write your thoughts about our hotel. I am sorry to hear that you experienced a less than perfect stay with us . Should you need any lodging in the future please consider us again and we will do our best to prevent old issues from occurring again. Best, Carly Cosentino Front Office Manager Hilton Garden Inn SUNY 1389 Washington Ave Albany NY 12206
Comment from Hotel Management
Jul 31, 2015 by carly c, Hotel Management
Thank you for taking time to write your thoughts about our hotel. I am sorry to hear that you experienced a less than perfect stay with us . Should you need any lodging in the future please consider us again and we will do our best to prevent old issues from occurring again. Best, Carly Cosentino Front Office Manager Hilton Garden Inn SUNY 1389 Washington Ave Albany NY 12206
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Excellent View

Posted Jul 9, 2015
Pros: They let us check in earlier, the room smell good, the staff were so friendly & helpful, the view of our room, great fitness room 24hrs open.
Cons: nothing, just a great hotel to stay away from home.
Location: Close to University of Albany & the College of Saint Rose, close to Crossgates Mall, to the Empire State plaza,The Egg /corning tower & The Cathedral.
We're able to check in an hour earlier, the front desk is friendly & she gave us the room with excellent view of the highway. The room is clean & smell good. Everything is nice even the bed is not comfortable but it's ok. The check-out is fast, and she is very helpful & very welcoming, so we're coming back next time.
Comment from Hotel Management
Jul 14, 2015 by Creed Morgan, Hotel Management
Mcloi: Thank you for taking the time to comment on your stay and choosing us here at the Hilton Garden Inn Albany/SUNY Area. We are pleased to hear that you enjoyed your stay and the hospitable nature of our staff. We hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from warrington, PA

Wonderful stay!

Posted Jul 5, 2015
Stayed overnight for a family birthday party. The room was clean and very comfortable. Check in staff was able to accommodate our request for a change in our room type, and breakfast the next morning was excellent. We usually stay here at the Hilton Garden Inn when we come to Schenectady/Albany area and will continue to stay here and to recommend this hotel!
Comment from Hotel Management
Jul 14, 2015 by Creed Morgan, Hotel Management
Marla: Thank you for taking the time to comment on your stay and choosing us here at the Hilton Garden Inn Albany/SUNY Area. I am glad to see that all the amenities from your guest quarters to our delicious breakfast suited your needs. Thank you again and we look forward to welcoming you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland

Posted Jun 9, 2015
Staff was friendly. Room was clean and new. Showerhead was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from F

Clean, comfortable hotel with friendly staff

Posted Jun 1, 2015
We had a nice stay at this home and were extremely satisfied. The staff was very pleasant and everything was clean and comfortable. There were nice refreshments in the lobby when we arrived. The restaurant was delicious as well!
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, convenient to Capitol

Posted May 29, 2015
Easy to get to Capitol. Hilton clean as always. Good and easy hot made to order breakfast. Wasn't thrilled with the man who checked us in (he needs to iron his shirts) because we were obviously not being treated as nice as the frequent traveler or guy with many points next to us (we're used to that level of attention and respect as we generally travel to Hilton's using HGVC platinum points). Work paid for this stay thus HH points mentioned to him. Rest of staff was great and always attentive! Otherwise usual good stay and I'd recommend this location. Very clean.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from New Hampshire

Great location and comfortable.

Posted May 12, 2015
Pros: Location, Staff
Cons: Nothing
Location: University, close to highway.
Pleasantly surprised with location and staff. Nice hotel. Not plush but nice.
2 out of 5
by A verified traveler

Hilton garden albany

Posted May 11, 2015
Charged me $80 more than expedia quoted originally. Took 3 days to refund back to my debit card. No parking left in lot when returning back to hotel Saturday eve.
4 out of 5
Recommended
for Families
by A verified traveler

Good stay

Posted May 4, 2015 on Hotels
Trip was for our sons lacrosse game at UALBANY.
5 out of 5
Recommended
for Families
by A verified traveler

Nice hotel, good location

Posted Apr 29, 2015 on Hotels
Nice hotel, great front desk staff, good breakfast buffet.