Ratings based on 295 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
86% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from MKE

Posted Aug 22, 2014
Pros: Surprisingly the internet wireless worked!
I have not stayed at a Holiday Inn in years and this is why...it was a bother to check me in upon my arrival at 10;30 pm. The outside door to my hallway was not secured by a card key. The room smells. The mirror sliding doors to the closet fall off the track if you try to open it A 1970s phone with pieces missing. Mold around toilet and bathtub. Do not recommend to stay here and I would recommend HI closes this facility! Oh ya...and they still have a picture window to the hallway with drapes that don't close all the way.
5 out of 5
Recommended
for Everyone
by A verified traveler from Poughkeepsie, NY

Great hotel for kids....

Posted Aug 18, 2014
Pros: Great indoor pool.
My family has stayed here before and this is the second great experience. So I don't think it's coincidental, the facility and staff are exceptional.
4 out of 5
Recommended
for Families
by A verified traveler from Vermont

Nice Albany hotel

Posted Aug 17, 2014
Pros: Location
Cons: Pool hours! Closing the pool at 9pm on a Friday night when everyone was socializing and having a nice time was very disappointing.
Nice location. Location was nice. I like the location on Wolf Road. Is that enough for you, Expedia?
3 out of 5
by A verified traveler

Room was not ready upon arrival

Posted Aug 17, 2014
Check in is at 4pm. We arrived at 9:30pm. The room was not ready until 10:30pm. The front dress staff were not able to contact the manager and were concerned and unprofessional. Very aggravating experience.
1 out of 5
by A verified traveler

Posted Aug 17, 2014
The bathroom was filthy and called 3 times asking for it to be cleaned and they never came. At least I got a refund.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Aug 3, 2014
Pros: It was clean and close to the airport.
Cons: It was a very average facility.
We needed a hotel close to the airport overnight and this fit what we needed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Jul 20, 2014
Pros: Staff & cleanliness of room
Cons: The doors near the rooms by 205 Wolf were very loud as they slammed shut.
Location: Easy access to Albany & Saratoga
Easy check-in; staff was very helpful & professional. Room was clean, comfortable & easily accessed from entrance doors on the 205 Wolf area. However, those doors were quite noisy as they closed, especially during the night.
Comment from Hotel Management
Aug 4, 2014 by Cassie P, Hotel Management
Thank you for the wonderful comments about our staff. They all work very hard to provide a great experience for our guests. I also appreciate your comments about the exterior doors. I have shared them with our Chief Engineer and he and our maintenance team will be working on a solution. We hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ellenville, NY

Great Location

Posted Jul 15, 2014
Pros: Clean, friendly staff, accomodating
Cons: NOTHING
Location: Location was great! Everything was nearby!!
Daughter, husband and children loved it. Thank you
4 out of 5
Recommended
for Families
by A verified traveler from DC

Good hotel for families

Posted Jul 10, 2014
We stayed one night in this hotel on a road-trip - good clean hotel, right by the airport but not too noisy.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from malone

Stay was OK but Air conditioner was loud not enoug

Posted Jul 7, 2014
Pros: People at front desk were nice
Cons: room service and a refrigerator and microwave
Location: Olive garden
not enough towels called for more took them a an hour to get more no refrigerator or microwave