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Reviews of Holiday Inn Express & Suites East Greenbush (Albany-Skyline), an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites East Greenbush (Albany-Skyline), an IHG Hotel
8 Empire Dr, Rensselaer, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 323 out of 658 reviews" "
Rating 8 - Good. 235 out of 658 reviews" "
Rating 6 - Okay. 57 out of 658 reviews" "
Rating 4 - Poor. 26 out of 658 reviews" "
Rating 2 - Terrible. 17 out of 658 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cathaleen, Castleton

Liked: Cleanliness, staff & service, property conditions & facilities
Works were nice helpful and plesant
Stayed 1 night in Feb 2024

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very cordial and professional. Room was clean and quiet. Fitness center had high quality cardio equipment and wasclean. Breakfast was good and staff were there to hrlp with a ny request.
Stayed 2 nights in Apr 2024

8/10 Good

Jason, Seaford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room meet all of our needs. Quick dining options were available within 5 minute drive and easy access to major highways. Room was clean and staff was pleasant. Breakfast was perfect!
Stayed 1 night in Apr 2024

8/10 Good

Jill

convenient
Stayed 3 nights in Mar 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Mar 2024

10/10 Excellent

mahmoud

Stayed 7 nights in Feb 2024

10/10 Excellent

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Mikayla on Feb 25, 2024
Hello, thank you for your feedback! We're glad to have made your stay enjoyable, please see us again soon!

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great time as always great rooms pleace is the best to stay
Stayed 1 night in Feb 2024
Response from Mikayla on Feb 20, 2024
Thank you for your feedback! We're happy to hear you enjoyed your stay and hope to see you again soon!

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mikayla on Feb 20, 2024
Thank you for your feedback! We hope to improve your experience with us in the future!

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mikayla on Feb 15, 2024
Thank you so much for your feedback, we're glad you enjoyed your stay! Hope to see you again soon!

10/10 Excellent

William

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mikayla on Feb 15, 2024
Thank you so much for your feedback, we're glad you enjoyed your stay! Hope to see you again soon!

8/10 Good

kirk

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mikayla on Feb 15, 2024
Thank you so much for your feedback, we hope to keep improving your experience! Hope to see you again soon!

8/10 Good

Jennifer

Traveled with group, Traveled with family
The description and photos of the hotel listed a hot tub, but there is no hot tub here. Disappointing to discover this after a 7 hour drive today.
Stayed 1 night in Jan 2024
Response from Mikayla on Feb 15, 2024
Thank you so much for your feedback, we hope to keep improving your experience! Hope to see you again soon!

10/10 Excellent

Stacey, New Smyrna Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Location was located near my family member I was visit. It was clean and well kept
Stayed 2 nights in Dec 2023
Response from Mikayla on Feb 15, 2024
Thank you so much for your feedback, we're glad you enjoyed your stay! Hope to see you again soon!

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on Dec 28, 2023
Thank you so much for your feedback!We are happy to hear that you enjoyed your stay.Hope to have you return with us in the near future.

10/10 Excellent

Ellen

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Front Desk Supervisor on Dec 28, 2023
Thank you so much for your feedback!We are happy to hear that you enjoyed your stay.Hope to have you return with us in the near future.

10/10 Excellent

Lisa Marie

Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on Dec 28, 2023
Thank you so much for your feedback!We are happy to hear that you enjoyed your stay.Hope to have you return with us in the near future.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on Dec 28, 2023
Thank you so much for your feedback!We are happy to hear that you enjoyed your stay.Hope to have you return with us in the near future.

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice !’
Stayed 3 nights in Nov 2023
Response from Front Desk Supervisor on Dec 28, 2023
Thank you so much for your feedback!We are happy to hear that you enjoyed your stay.Hope to have you return with us in the near future.

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast need to have more fresh fruit
Stayed 3 nights in Nov 2023
Response from Front Desk Supervisor on Dec 28, 2023
Thank you so much for your feedback!We are happy to hear that you enjoyed your stay.I will definitely use this feedback to better our breakfast options.Hope to have you return with us in the near future.

10/10 Excellent

kathleen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stay here whenever we're in East Greenbush. The place is convenient for us, the rooms are comfortable, and the price is usually reasonable.
Stayed 3 nights in Nov 2023
Response from Front Desk Supervisor on Dec 28, 2023
Thank you so much for your feedback!We are happy to hear that you enjoyed your stay.Hope to have you return with us in the near future.

8/10 Good

Adam, New Providence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls and floor are a bit thin. Very easy to hear hotel guests above and next door. A bit noisy.
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Dec 28, 2023
Thank you so much for your feedback!We do apologize regarding the noise you encountered during your stay. We will bring this to the appropriate department.We hope to have you return in the near future.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Dec 28, 2023
Thank you so much for your feedback!We are happy to hear that you enjoyed your stay.Hope to have you return with us in the near future.

10/10 Excellent

kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Dec 28, 2023
Thank you so much for your feedback!We are happy to hear that you enjoyed your stay.Hope to have you return with us in the near future.

10/10 Excellent

Ian

Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Dec 28, 2023
Thank you so much for your feedback!We are happy to hear that you enjoyed your stay.Hope to have you return with us in the near future.

10/10 Excellent

WESLEY, BROOKLYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Dec 28, 2023
Thank you so much for your feedback!We are happy to hear that you enjoyed your stay.Hope to have you return with us in the near future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Desk Supervisor on Dec 28, 2023
Thank you so much for your feedback!We are happy to hear that you enjoyed your stay.Hope to have you return with us in the near future.

10/10 Excellent

Kory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Dec 28, 2023
Thank you so much for your feedback!We are happy to hear that you enjoyed your stay.Hope to have you return with us in the near future.

8/10 Good

Major

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was super nice. and the breakfast was top notch.
Stayed 3 nights in Oct 2023
Response from Front Desk Supervisor on Dec 28, 2023
Thank you so much for your feedback!We are happy to hear that you enjoyed your stay.Glad you enjoyed our complimentary breakfast and your room as well.Hope to have you return with us in the near future.

10/10 Excellent

Connie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, staff friendly and felt safe. Would recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Sharlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful motel
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Francine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Laurel, Frankfort

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Kenneth

Business traveler
Stayed 1 night in Sep 2023

10/10 Excellent

James J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Mary A

Stayed 1 night in Apr 2023
Response from Front Desk Supervisor on Dec 28, 2023
Thank you so much for your feedback!We are happy to hear that you enjoyed your stay.Hope to have you return with us in the near future.

10/10 Excellent

Fereidoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 13, 2023
I would like to thank you for your feedback. I am truly happy you enjoyed your stay. Hope to have you stay again in the near future.

10/10 Excellent

Dwight

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome time again!
Very friendly front desk. Room clean and breakfast was great.
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 13, 2023
Thank you for your feedback. We strive on making sure our guests have a comfortable stay here with us and go above and beyond for our guests as well. We hope to have you stay with us again in the near future.

10/10 Excellent

Cheryl

Stayed 1 night in Aug 2023
Response from Front Desk on Sep 13, 2023
Thank you so much for your feedback!I am truly happy to hear you enjoyed your stay.Hope to have you return in your future travels.

8/10 Good

Tim

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was very clean and the staff was very helpful and courteous. Would definitely return..
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 13, 2023
Thank you so much for your feedback!We are truly happy to hear you have enjoyed your stay. We strive on making sure our guests have a comfortable stay here with us. We look forward to your return.

10/10 Excellent

Yuefei

Liked: Cleanliness, staff & service, property conditions & facilities
thanks，we will come again
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 13, 2023
Thank you for your feedback!We are glad to hear you have enjoyed your stay.We look forward to your return with your future travels.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
i liked it
Stayed 2 nights in Aug 2023
Response from Front Desk on Sep 13, 2023
Thank you so much for your feedback!Glad you have enjoyed your stay.We hope to see you again in the near future.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here! Very clean and comfortable. Staff was very friendly. I'v stayed at many Holiday Inns and I'd say this was one of my favorites. Highly recommend them.
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 13, 2023
Thank you so much for your feedback!We strive on making sure our guests have a comfortable stay and we strive on making sure we go above and beyond for our guests.We hope to have you stay here with us again in the near future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Perfect Stay
This was an amazing stay. Clean, well appointed rooms, everything was perfect. It was literally the best hotel stay I have had in years. I stayed here twice on this trip, once on Monday and once on the way back home on Saturday. The staff was friendly and accommodating. Next time in Albany, whenever that is, this will be the place.
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 13, 2023
Thank you so much for your feedback!We strive on making sure our guests have a comfortable stay and we strive on making sure we go above and beyond for our guests.We hope to have you stay here with us again in the near future.

8/10 Good

Clare, Carbondale

Stayed 1 night in Aug 2023
Response from Front Desk on Sep 13, 2023
Thank you so much for your feedback!We hope you have you stay again in the near future.

10/10 Excellent

Hugh, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely renovated, clean and quick check in.
Stayed 1 night in Aug 2023