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Reviews of Holiday Inn Express Hotel & Suites West Coxsackie, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites West Coxsackie, an IHG Hotel
12740 State Route 9 W, Coxsackie, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 360 out of 747 reviews" "
Rating 8 - Good. 245 out of 747 reviews" "
Rating 6 - Okay. 78 out of 747 reviews" "
Rating 4 - Poor. 41 out of 747 reviews" "
Rating 2 - Terrible. 23 out of 747 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Bring an HDMI chord with you, no casting abilities. Pool area is cold! Jacuzzi is broken, no heat. FCility itself is clean. Staff is friendly. Breakfast was pretty good. Was very much looking forward to the amentieis though and unfortunately they were broken.
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Quick on-off NY Thruway
Stayed 1 night in Apr 2024

6/10 Okay

Jon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Leigh

Stayed 1 night in Mar 2024

10/10 Excellent

Kyle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice of breakfast to choose between.
Stayed 1 night in Mar 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service
Nice simple property. Friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located close to the main highway.
Stayed 1 night in Feb 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property.
Stayed 1 night in Feb 2024

10/10 Excellent

ROSE

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Feb 2024

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
smooth
Stayed 1 night in Jan 2024

10/10 Excellent

Santiago

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This was our 2nd time staying at this particular Holiday Inn Express and just like the other properties i found our stay comfortable and staff attentive.
Stayed 1 night in Jan 2024

10/10 Excellent

Anabela, Scarsdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a good size, was clean and very comfortable. Had a quiet and restful night with family. Heated pool and whirlpool spa also exceeded expectations, as it was well maintained and the pool water was nice and warm. The highlight was the breakfast which was family friendly and included a big selection and variety of options (scrambled eggs, omelette, yogurts, bread, chocolate milk, orange juice etc). My kids got really excited about the pancake machine which spits out delicious palaces in 1min :). Staff was very friendly, lots of parking. There are also food options within 5min driving distance including a pizza place, McDonalds, Subway and even a seafood restaurant.
Stayed 1 night in Jan 2024

10/10 Excellent

KENNETH

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Paul

Stayed 1 night in Jan 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great. The only caveat was that the mattress was to soft.
Stayed 1 night in Dec 2023

8/10 Good

Darwin

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Looks to be a fairly new property. The common areas seemed nice and clean. Our room seemed clean but had cobwebs and thick layers of dust in high up corners and on the lights. The location is great for overnight stays as its right off the highway, but there isn't really any food to pick up that's in walking distance.
Stayed 1 night in Dec 2023

10/10 Excellent

Tatyana

Liked: Amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2023

4/10 Poor

Jeffery

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not smoke-free.
I was told it was a smoke facility, I was forced to switch to a different room at 11:30 pm due to the overwhelming smell of cigarette smoke.
Stayed 1 night in Dec 2023

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate, the front desk staff was incredibly kind, room was clean & quiet and the bed was very comfortable! The room also had a Keurig, microwave and mini fridge. Breakfast had a lot of options! Would stay here again and recommend to others.
Stayed 1 night in Dec 2023

4/10 Poor

Bernardo

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Erin

Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Leah

Stayed 2 nights in Dec 2023

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Santiago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property as well as other Hilton Express properties that we had stayed at are consistent with there service. Clean, front desk polite and room Comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Mildred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Laurie

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Richàrd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Stayed 4 nights in Dec 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed my stay Staff were friendly breakfast was good and I left a shirt behind that they said they would mail out to me I would definitely stay there again if I’m back in that area
Stayed 3 nights in Dec 2023

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Nov 2023

10/10 Excellent

Igor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and great service
Stayed 2 nights in Nov 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The check in and out was super and the room was nice and clean. However, I don’t know if it’s because we had a room with an adjoining door or the insulation isn’t the best but our neighbors in the next room were jumping around, banging into walls, and talking quite loudly until close to 1 am. Then the tv was on loud enough for us to hear it all night. I don’t fault the hotel and we didn’t call the desk but I did report it when we left. Again, great hotel but those folks in the room next door get a negative rating!!!
Stayed 1 night in Nov 2023

6/10 Okay

Michel

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
It was clean, staff was nice and pleasant but the TV only had 5 channels. The pizza and salad that we ordered were horrible and expensive for what it was. This was the only service available.
Stayed 1 night in Nov 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Standard Holiday Inn, nothing special but also exactly what we needed in the situation.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
I felt the facility was very clean and well managed.
Stayed 1 night in Nov 2023

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

RANDOLPH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Mary Ann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Staff exceptional. Definitely would come back again.
Stayed 2 nights in Nov 2023

8/10 Good

Avril

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jeffrey James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Edna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms. Breakfast was delicious.
Stayed 1 night in Nov 2023

10/10 Excellent

Elvera

Stayed 1 night in Nov 2023