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Reviews of DoubleTree by Hilton Schenectady Downtown

4 out of 5
DoubleTree by Hilton Schenectady Downtown
100 Nott Terrace, Schenectady, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 274 out of 540 reviews" "
Rating 8 - Good. 155 out of 540 reviews" "
Rating 6 - Okay. 63 out of 540 reviews" "
Rating 4 - Poor. 29 out of 540 reviews" "
Rating 2 - Terrible. 19 out of 540 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

angel, somerset

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love this place
Stayed 1 night in Apr 2024
Response from JG on Apr 6, 2024
Thank you for your comments and ranking on our Hotel. We appreciate those and your business.

8/10 Good

trisha

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Room should be dusted before a guest uses it
Stayed 1 night in Mar 2024
Response from JG on Apr 1, 2024
Thank you for your ranking and comments. We appreciate your business and your comments. We hop in your future travels they will include the Doubletree hotel in downtown Schenectady.

10/10 Excellent

Kristin B

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived on a snow storm but all well provided and staffed at the hotel.
Stayed 1 night in Mar 2024
Response from EJ on Mar 25, 2024
Thank you for taking the time to rate our hotel. We hope that if your travels bring you back to Schenectady you'll consider the Doubletree by Hilton!

8/10 Good

THOMAS

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JG on Mar 21, 2024
Good Morning,Thank you for your ranking on our hotel. We appreciate that and your business. We hope in your future travels thy will include the Doubletree Downtown Schenectady.

10/10 Excellent

Shonda, Norristown

Stayed 1 night in Mar 2024
Response from JG on Apr 1, 2024
Thank you for you ranking on our hotel. We are glad you enjoyed your stay with us. We hope in your future travels they will include the Doubletree Downtown Schenectady

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from JG on Mar 4, 2024
Good Morning,Thank you for your ranking on our hotel. We are glad you enjoyed your stay and hope in your future travels they will include our Doubletree Hotel Downtown Schenectady.

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite and welcoming. The travel to everywhere was easy, Walmart was close by also it’s a Stewart’s near I loveee that.
Stayed 2 nights in Feb 2024
Response from JG on Feb 26, 2024
Good Evening,Thank you for your ranking and comments. We hope the next time you are in our area you stay with us at the Doubletree Hotel Downtown Schenctady.

6/10 Okay

Natalie

Liked: Staff & service
My room hadn't been dusted in months. Nasty hard water stains on shower door. Something splattered on bathroom door. Broken glass on bathroom floor. Manager did change rooms. Much cleaner.
Stayed 3 nights in Jan 2024
Response from JG on Jan 31, 2024
The primary way for one property to distinguish itself from another is through quality product and service. We are very sorry for the condition the first room you checked into. To say that we were disturbed by this would be an understatement. All parties involved with this have been reprimanded. We are glad the second room was better.Comments such as yours are very helpful to us in creating the best hotel facility in the area. In the future when you visit we will continue to demonstrate to you the standard of excellence we strive to achieve.

10/10 Excellent

Rosalind

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to where I needed to go to the hospital to my sons house
Stayed 2 nights in Jan 2024
Response from JG on Jan 29, 2024
Good Morning,Thank you for your comments and ranking. We hope in the future you will visit us again at the Doubletree Hotel Downtown Schenectady.

6/10 Okay

Nathaniel

Liked: Cleanliness
There are certainly worst places to stay at ends connectedy, but this is definitely a Hilton that does not quite live up to the brand. Some small issues in my room such as a flickering light fixture, refrigerator being too cold and freezing my food and drinks, very slow service, overpriced bad food. I think the staff is friendly enough, although service can be very slow, I don't blame them entirely. I feel like the issue is operational /management. It wasn't dirty however.
Stayed 1 night in Jan 2024
Response from JG on Jan 29, 2024
Good Morning Nathaniel,We appreciate your comments and will work with all departments to correct the deficiencies you have mentioned. We hope you will visit us again so we can show you that this is not the norm here. Your comments are very helpful to us in becoming a better hotel.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from JG on Jan 21, 2024
THank you for you ranking on our Doubletree Hotel. We hope in your future travels they will include us.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff, collin to jason to Ryan was knowledgeable, helpful and made the stay exceptionally....The entire team wokred together for a perfect guest stay. Highly recommend and will book again when in NY
Stayed 2 nights in Jan 2024
Response from JG on Jan 13, 2024
Thank you for your comments and ranking. We hope in your future travels you will stay with us again

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 1 night in Jan 2024
Response from JG on Jan 10, 2024
Hi there,Thank you for your comments and ranking, they are much appreciated. We hope in your future visits you will visit us again.

10/10 Excellent

Ravi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest hotel around. Fancy
Stayed 1 night in Dec 2023
Response from JG on Jan 9, 2024
Thank you for your comments and ranking. We hope in your future travels you will visit us again at the Doubletree Hotel

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024
Response from JG on Jan 27, 2024
Thank you for your ranking. We hope in your future traves they will include the Doubletree Downtown Schenectady

8/10 Good

Beth

Liked: Cleanliness, staff & service
Everyone was super friendly. The room was comfortable and quiet. I did chose this hotel over another because your fitness facility looked like it had more. However, the left side of the cable machine was broke and there were only 3 attachments to it( 2 handles I had to fix and a bar that couldn’t be used) and the Peloton wouldn’t connect. I will be traveling to Albany more often and would like to stay again if the equipment in the fitness center is fixed.
Stayed 1 night in Dec 2023
Response from JG on Dec 28, 2023
Thank you for your comments and ranking. We definitely would like to have you back. I have my maintenance department working on the deficiencies in the fitness facility. We hope to have those repaired as soon as possible.

8/10 Good

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel.. friendly helpful staff.. Tiny bathroom.. almost closet like!
Stayed 1 night in Dec 2023
Response from JG on Dec 27, 2023
Thank you for your comments and ranking on our Hotel. Sorry that you did not like our boutique bathrooms. We hope in the future you will stay with us again when visiting the are.

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Dec 2023
Response from JG on Dec 26, 2023
Thank you for your comments and ranking. We hope you will visit us again when in Schenectady

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a trip to Rivers
I enjoy staying here for casino trips because it’s close by and clean.
Stayed 1 night in Dec 2023
Response from JG on Dec 24, 2023
Thank you for your comments and ranking. We appreciate your business and looking forward to your next stay with us

10/10 Excellent

Janet

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JG on Dec 21, 2023
Thank you for your ranking. We hope in your future travels they will include the Doubletree Hotel Schenectady.

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JG on Dec 18, 2023
Thank you for your ranking on our hotel. It is greatly appreciated. We hope you will visit us again on your next trip to Schenectady.

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was extremely friendly Room was perfect. Comfortable bed and very peaceful atmosphere.
Stayed 1 night in Dec 2023
Response from JG on Dec 18, 2023
Thank you for your ranking and comments. We hope in the future you will visit us again.

8/10 Good

Alicia

Liked: Staff & service, amenities, property conditions & facilities
Hair in the shower that was not mine. Cover on box spring was dirty.
Stayed 1 night in Dec 2023
Response from JG on Dec 13, 2023
Thank you for your comments and ranking of our hotel. We have addressed your issues with our Housekeeping team and implemented a stronger inspection process. We hope you will visit us again in the future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JG on Dec 13, 2023
Thank you for your comments and ranking. We appreciate the feedback

2/10 Terrible

Lauren

Disliked: Cleanliness
This place was terrible. Housekeeping didnt come to my room. I also asked to change my room because i didnt have a bathtub and they wouldn't let me.
Stayed 2 nights in Dec 2023
Response from JG on Dec 13, 2023
Thank you for your comments we appreciate the feedback. We are very sorry we were not able to accomodate your request. In the future we hope you will visit us again so we can show you this is not the norm at the Doubletree Hotel

10/10 Excellent

Denesh

Traveled with family
Liked: Cleanliness, amenities
Every thing was unique. There was no faukt
Stayed 1 night in Dec 2023
Response from JG on Dec 13, 2023
Thank you for your ranking and comments we appreciate them.

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont like the bathroom setup right in front of the bed . Staff was efficient and friendly.
Stayed 2 nights in Nov 2023
Response from JG on Dec 1, 2023
Thank you for your ranking and comments. We appreciate the feedback and your business We hope you will visit us again in the future.

10/10 Excellent

Emily

Stayed 2 nights in Nov 2023
Response from JG on Dec 21, 2023
Thank you for your ranking on our Hotel. We hope in your future travels they will include the Doubletree Hotel Downtown Schenectady.

8/10 Good

Maharana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very spacious
Stayed 1 night in Nov 2023
Response from JG on Nov 28, 2023
Thank you for your ranking and response. We are glad you enjoyed our Hotel.

4/10 Poor

Sylvain

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
pour un Hilton je suid très dessus piscine ,foyer au gaz mal propre,filtres du chauffages poussiéreux lits confortable salle de bain peite mais bien ammenaager
Stayed 1 night in Nov 2023
Response from JG on Dec 14, 2023
Thank you for your comments

8/10 Good

Haley, Hermantown

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stay there often and it is a great place. However we were attempting to catch a very early morning flight and there was absolutely no running water out of any faucet today.
Stayed 3 nights in Nov 2023
Response from JG on Nov 28, 2023
Thank you for your comments and ranking. We are definitely looking into the water situation and appreciate you letting us know.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaints I had were the alarm clock was very dim and I wasn't able to brighten it. Plus, the room didn't have a refrigerator.
Stayed 2 nights in Nov 2023
Response from JG on Nov 28, 2023
Thank you for your comments and ranking on our hotel. We appreciate your comments and definitely will get with maintenance on the alarm clock as well as the refrigerator.

10/10 Excellent

Bhagwattie Fiona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel Staff was very welcoming
Stayed 1 night in Nov 2023
Response from JG on Nov 28, 2023
Thank you for your comments and ranking we really appreciate your feedback.

6/10 Okay

Raven

Liked: Property conditions & facilities
The sheets, rags, and towels had stains on them. The sink was dirty. They did not do a thorough cleaning.
Stayed 2 nights in Nov 2023
Response from JG on Nov 27, 2023
Thank you for your ranking and comments. We apreciate your feedback. I have discussed with our overnight team to be cognizant of loud conversations. We hope you will visit us again when you are in the area so we can show you this is not the norm at our Hotel.

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Our first night started out quietly, but twice between 3 AM and 8 AM there were loud conversations happening in the hallway outside our rooms.
Stayed 2 nights in Nov 2023
Response from jg on Nov 27, 2023
Thank you for your ranking and comments. We apreciate your feedback. I have discussed with our overnight team to be cognizant of loud conversations. We hope you will visit us again when you are in the area so we can show you this is not the norm at our Hotel.

10/10 Excellent

Latoya, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
The gentlemen at the front desk when i checked in was polite friendly kind just overall amazing also the place was quiet and clean i loved it
Stayed 2 nights in Nov 2023
Response from EJ on Nov 17, 2023
Thank you for your review! I am glad we were able to exceed your expectations. I hope that next time you're in Schenectady you will stay with us again!

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with this hotel stay. Elevators didn’t work, room smelled, AC hummed loudly, tub didn’t drain, loose electrical socket in the bathroom and dirty towel was left hanging from the shower curtain rod from previous guest.
Response from JG on Nov 28, 2023
We are very sorry for the stay you had with us. We hope you will visit us again so we can show you this is not the norm here.

10/10 Excellent

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from jg on Nov 1, 2023
Thank you for your ranking on our Doubletree Hotel. We hope in your future travels to Schenectady you will stay with us

8/10 Good

Patricia

Stayed 1 night in Oct 2023
Response from EJ on Nov 17, 2023
I am glad we were able to meet your expectations. I hope that your travels bring you to us again!

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though the room was small and the bathroom door was a sliding barn door, overall it was extremely clean and quiet. The staff was always willing to answer any questions. The elevator broke down and it was fixed within a few hours. They were always making sure the guests were comfortable.
Stayed 2 nights in Oct 2023
Response from JG on Oct 25, 2023
Thank you for your ranking and comments. We appreciate the feedback. We hope in your future travels they will include our Doubletree Hotel here in Schenectady.

10/10 Excellent

Annika

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
It was great.
Stayed 1 night in Oct 2023
Response from JG on Oct 22, 2023
Thank you for your ranking we are happy you enjoyed your stay with us. In your future travels we hope you will stay with us again.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JG on Oct 22, 2023
Good Morning,Thank you for your ranking of our Hotel. We hope in your future travels they will include our Doubletree Hotel located in Schenectady

10/10 Excellent

Connor

Stayed 1 night in Oct 2023
Response from JG on Nov 1, 2023
Thank you for your ranking on our Doubletree Hotel. We hope in your future travels to Schenectady you will stay with us again

8/10 Good

Marianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Schenectady
Room was extremely comfortable. Had a great night sleep and wonderful shower! Needs to be a little more convenient for those traveling with any type of physical disability.
Stayed 1 night in Oct 2023
Response from JG on Oct 9, 2023
Thank you for your comments and ranking.We hope in your future travels they will include our Doubletree Hotel in Schenectady

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and clean
Stayed 1 night in Oct 2023
Response from EJ on Oct 8, 2023
Thank you for your response and ranking of our Hotel. We hope in your future travels to Schenectady you will stay at our Doubletree Hotel again.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist saved me the cookies for when we were leaving and they were amazing!!!!!!!!!!!!
Stayed 1 night in Sep 2023
Response from JG on Sep 28, 2023
Thank you for your response and ranking of our Hotel. We hope in your future travels to Schenectady you will stay at our Doubletree Hotel again.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Warm cookies. Bottled water.
Stayed 1 night in Sep 2023
Response from JG on Sep 26, 2023
Thank you for your ranking and comments.We hope in the future you will stay with us again at the Doubletree Hotel Downtown Schenectady

8/10 Good

Indrawattie

Stayed 1 night in Sep 2023
Response from JG on Oct 28, 2023
Good Morning,Thank you for your ranking on our Hotel. We hope in your future travels they will include our Doubletree in Schenectady.

10/10 Excellent

Kavita

Stayed 1 night in Sep 2023
Response from JG on Sep 19, 2023
Thank you for your ranking. We hope in your future travels they will include the Doubletree Hotel

10/10 Excellent

Walter

Traveled with partner
The chocolate chip cookies are AWESOME!!
Stayed 1 night in Sep 2023
Response from JG on Sep 17, 2023
Thank you for your comments and ranking. We hope in the future you will stay at our Doubletree Hotel in Schenectady.