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Reviews of The Parker Inn & Suites

3.5 out of 5
The Parker Inn & Suites
434 State Street, Schenectady, NY

Reviews

7.6

Good

Rating 10 - Excellent. 167 out of 429 reviews" "
Rating 8 - Good. 138 out of 429 reviews" "
Rating 6 - Okay. 54 out of 429 reviews" "
Rating 4 - Poor. 30 out of 429 reviews" "
Rating 2 - Terrible. 40 out of 429 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Marian

Traveled with partner
Cancelled reservation 1 day before trip!
Stayed 2 nights in Sep 2022

4/10 Poor

Gary

Stay at Parker Hotel.
Old hotel in, at best, fair condition. Remodeling in the works. It was close to Amtrak station.
Stayed 1 night in Oct 2022

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
……at least it didn’t have bed bugs.
As a point of reference I have travelled so much in the last 30 years for both business, pleasure and family that two separate properties have recognized me with a gift for over 100 stays. When you’re on the road as much as I am, you will undoubtedly end up with horror stories. This hotel, was without a doubt the worst in all my travel. When you look at the pics online it presented as a charming old school small town hotel. The surrounding area is wonderful with theatres and restaurants and loads of small town charm, but the second you walk through the hotel doors you know you’ve made a mistake. Firstly door is locked during all hours so you have to phone a number to get someone to let you in. Once inside the desk clerk couldn’t find my reservation, I showed her my confirm and she trusted me so gave me a room on 7. The elevator from the lobby is old, poorly maintained and dirty, nobody would feel safe. When I got to the room there was all kinds of waste in the garbage cans and some poop left on the sides of the toilet from last guest. The shower, which I didn’t use, had visible mold on the tiles. The wifi and TV service were down. I pulled back the sheets and lifted mattress to look for bed bugs, thankfully none. So the best thing I can say about this property is it doesn’t have bugs in room 704. I wouldn’t feel comfortable letting my family or friends stay at this property.
Stayed 1 night in Sep 2022

2/10 Terrible

Andrew

You let me book a place that wasn't open...
It wasn't even open. It doesn't even exist at the moment.
Stayed 1 night in Sep 2022

2/10 Terrible

Alexandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

4/10 Poor

Terryjean

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Love location, no ice machine, no cont breakfast, maid service strange. Wouldn't enter our room to change the towels because we were NOT there. Who does that? So was helpful and pleasant but the whole atmosphere was weird
Stayed 4 nights in Sep 2022

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
I just needed a bed for the night, as I was in Schenectady for a wedding. I read good reviews from the past, and recent bad reviews, but stayed here anyway. The room was fine. Bed, comfortable. Microwave, and mini fridge (Slightly cold).The shower, large, but the shower head is terrible. No pressure… seems they are under renovation, and trying to make things better. AC not working, but fan provided. One man running everything, (He was very nice when he was actually there…), but Front desk often vacant. Only a cell phone number to call, and you may get no answer… No bar, breakfast, ice or coffee (yet). Still, I liked my room, and would stay here again. Less expensive than other nearby hotels. Great location, right next to Proctors Theater, restaurants, and Sunday large Farmers Market across the street.
Stayed 2 nights in Aug 2022

6/10 Okay

Shawn

Traveled with partner
Property is in a great location in center of town. But the AC wasn’t working in the lobby. And, we got down graded from a king room because of a queen room because the AC was not working in any king rooms. Overall, it wasn’t terrible, but could have been better.
Stayed 1 night in Aug 2022

6/10 Okay

Denise

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The Parker Inn and Suites has so much potential. It seems as though they are suffering from zero staff and their current staff just does not care. Ownership clearly does not care because there was camera equipment everywhere that looks like it was just installed and packaging not thrown away. The guy that checked us in gave us major safety concerns. As all of my information was written on a paper and he used it to text me.. instead of the food delivery service and followed us up to our room to "check it out" with us... No one manned the hotel so if you had an issue or a security issue, good luck. The room was partially clean... the air conditioning did not work and the room was 80 degrees with no fan provided. I would recommend you not stay here, for safety as well as sanity concerns. The staffing issue is clear they need a revamp.
Stayed 1 night in Aug 2022

2/10 Terrible

Andrew

Stayed 1 night in Aug 2022

4/10 Poor

Danielle

Traveled with family
Disliked: Room comfort
Truly disappointing
Our visit started with the front door locked & no one at the front desk. I had to peer inside to see that I had to call a phone number. The person told me to put the security code to get in. How can I do that if I’m just trying to check in? Person said, “OK, I’ll come down,” as if it was an inconvenience. We arrived at 5 PM, so not real late, but told that the room we reserved was having issues with the A/C on a hot day. I could either take that room, or a smaller room. We were 3 adults—two parents and their young adult child, so we couldn’t take something smaller. He asked if I’d like to inspect the room, so we did. At first glance, the room looked okay. The windows were open, but he implied again that the A/C was inconsistent & maybe he could bring up a fan. Thinking the A/C might work, my husband, son, & I moved into the room. I paid for the room in full up front. It wasn’t until later that I noticed dirt on the floor, there weren’t enough towels for 3 people, & since I said to the front desk person that we’d be using the sofa bed, there were no linens provided. The shower head didn’t look that clean. Overnight, the A/C was dead--it was hotter than hell. It was noisy outside; it sounded like motorcycle drag races going on. We couldn’t sleep. We were going to say something the next morning about our experience, but again, no one at the front desk. There was no offer for a discounted room for the A/C inconvenience. Poorly managed. Would not recommend this place.
Stayed 1 night in Aug 2022

2/10 Terrible

gabriel

Traveled with partner
Disliked: Amenities, property conditions & facilities
I never checked in. First the frontdoor was locked then finally when i got someone to let me in they had ro cancel me because thwy had no room with a/c. REFUND
Stayed 1 night in Aug 2022

2/10 Terrible

stevenmarcia

Cancellation policy stinks
We never checked in because we both got Covid and the hotel had a no cancellation policy we lost our money.
Stayed 1 night in Aug 2022

4/10 Poor

Kyle

Traveled with group
Disliked: Cleanliness, room comfort
Not going there again
Room mix up to start. Choice of either a smaller room or a room with no ac. Staff was nice but they must be going through a change there. Not great.
Stayed 1 night in Aug 2022

2/10 Terrible

THOMAS

Traveled with family
Booked our room over a month ago. So did my daughters and husbands. The hotel had no rooms for my family and a downgraded one for us. We found this out by checking day before. We luckily found rooms at Hampton Inn for all but for $100 more. This hotel is in total screw up mode. Stay away
Stayed 1 night in Aug 2022

2/10 Terrible

eve

Stayed 1 night in Aug 2022

10/10 Excellent

Jonathan

Business traveler
Liked: Amenities, property conditions & facilities
Perfectly located for my business needs, the property owner was delightful, professional & courteous. The rooms are similar to a manhattan Fifth Avenue apartment building. Beautifully maintained & quiet. The surround area is also centrally located. I highly recommend this location.
Stayed 4 nights in Aug 2022

8/10 Good

RONALD

Liked: Cleanliness
Nice place and location but need to upgrade
Stayed 2 nights in Aug 2022

10/10 Excellent

Anthony

Stayed 1 night in Aug 2022

6/10 Okay

Brenda, Bridgeville

Traveled with partner
Liked: Cleanliness
Charming property, looks like it has a lot of history, and in the same building with a live theater, cool stores, etc. Being in downtown Schenectady was interesting, with lots of restaurants, bars and shops nearby, but it was noisy (sirens, etc.) and didn’t feel as safe as I hoped. The room itself was a good-sized studio with high ceilings, large bathroom, large shower, and very clean. But the bed was pretty hard, the pillows were awful, the rain head in the shower didn’t work (the other shower head did though), and the bathroom window shade was broken. Also, just a light blanket on the bed and no extra blanket in the room (to be fair, we probably could have asked for one).
Stayed 1 night in Aug 2022

4/10 Poor

Samvel

Business traveler
Stayed 1 night in Aug 2022

4/10 Poor

Laura

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Ceillie

Traveled with partner, Traveled with family
The Parker Inn & Suites called to cancel my reservation the day before we were supposed to arrive in town because they didn’t have air conditioning. I asked for a refund, the told me to work with Expedia, and then I requested an email confirmation. This never arrived. Expedia refused to refund my stay that the hotel cancelled because they couldn’t contact the hotel. The number isn’t in service. I haven’t been able to get in touch either. Based on reviews, does not seem to be in operation. Terrible customer service from the hotel and Expedia, who still has the property listed.
Stayed 1 night in Jul 2022

10/10 Excellent

Noel-Faith

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing
Stayed 1 night in Jul 2022

2/10 Terrible

Christine

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived there was no one at the desk then we were told theres not AC, we booked at king bed but only got a queen on the 3rd floor with no AC. Asked for a fan we got a small desk sized fan. There were not fitted sheets on the bed only flat sheet. We were never given a discount for all of the isses. We will not be returing or recommending this hotel.
Stayed 1 night in Jul 2022

2/10 Terrible

Kiona

Traveled with group, Traveled with partner
Disliked: Amenities, property conditions & facilities
I tried to call this hotel before we arrived and every number I dialed didn’t work, when we got there the doors were locked and we had to call a number that was inside on the “lobby” desk so someone could unlock it. This property never told the third party(Expedia) they were under construction and that none of there rooms had AC. I was so angry that we left and booked a room at a real hotel
Stayed 1 night in Jul 2022

2/10 Terrible

Justin

Disliked: Room comfort
Stay away
The AC was broken in the room i paid for. Was given a lesser room with no compensation. The hotel isn't nice at all. I will never be staying here again
Stayed 1 night in Jul 2022

4/10 Poor

SIDRA

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room had no cable...no breakfast...no coffee....bugs in the light....bed with cover that had cigarette burns.....blinds in the bathroom were broken.....i was very unhappy for the price and condition. I celebrated my fiances bday and was sad with the room.
Stayed 1 night in Jul 2022

2/10 Terrible

Brian

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

R Paul, Marblehead

Traveled with partner
Disliked: Amenities, property conditions & facilities
We didn't actually stay here in the end. The A/C wasn't working and they were good enough to offer a refund.After viewing the room we decided to take them up on the offer. Th room is not as pleasant as it looks in the pictures. It's all kind of old and stale and the elevator didn't exactly give us confidence. Also note that the "Free self parking on site" is actually a public lot that is only free after 5pm.
Stayed 1 night in Jun 2022

4/10 Poor

Megan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great location. Have stayed here before prior to the pandemic and it was wonderful, I saw some mixed reviews recently but thought it was due to covid. I wish I had trusted them. It appears they are under new ownership. We requested a king bed with pullout sofa (2 people sharing a room and they don’t offer a double bed option). We only got a queen- no king’s available. No extra pillows in the room. Uncomfortable mattress and the mattress pad was so thin and worn, it was falling apart. One chair for sitting in the room. Glasses had what I hope are water marks and not dirt- didn’t use any appliances. It just didn’t “feel” very clean if that makes sense. It didn’t help that a travel shampoo left for us was only half full. Air conditioning was broken and a window was open in the room with rain coming in when we arrived (a panel was missing so you couldn’t close the window). Luckily the weather was cool. Used to love the continental breakfast but they now have zero options- I get it’s covid but there are lots of ways to offer safe coffee, juice, etc. No Directions and no one was available upon check out. It felt odd just setting keys on a counter and walking out, but that’s what others were doing so we did too. I’d trust the reviews and wait until they are under new ownership or their is evidence the new management changes things up and provides the quality stay The Parker Inn was once known for. Trust the
Stayed 2 nights in Jun 2022

8/10 Good

Minyelle

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Review
Customer service was excellent. Wonderfully kind and helpful. Perfect location to access Proctor Theater. Hotel has recently changed owners. It is a bit in flux. Sheets were ill- fitting, bed and pillow were hard, and there was no air conditioning. Temp was comfortable, but loud street noise and lights made it difficult to sleep while the windows were open. Toilet was very dirty.
Stayed 1 night in Jun 2022

6/10 Okay

Anthony

Stayed 1 night in Jun 2022

2/10 Terrible

Vanessa

Disliked: Cleanliness, room comfort
Stayed 1 night in May 2022

6/10 Okay

Katharine

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was nice but AC was broken , no one to ask about it
Stayed 1 night in May 2022

2/10 Terrible

William

Stayed 1 night in May 2022

2/10 Terrible

Darren

Business traveler
Disliked: Cleanliness, property conditions & facilities
No AC was a killer for me and my room was 82 degrees and I could not sleep. The sheets had dried blood stains. The room was right on a major street and the windows were not insulated or sound isolating so every motorcycle that went by disturbed my sleep. Would not recommend.
Stayed 2 nights in May 2022

6/10 Okay

Vance

Liked: Cleanliness, room comfort
Good and comfortable stay
My stay was good and comfortable rate it a 7
Stayed 1 night in May 2022

2/10 Terrible

Erin

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are run down and dirty. Shower had not been cleaned after the last guest - their hair was sitting on top of the shower drain. Air conditioning does not work. Sheets do not cover entire mattress.
Stayed 2 nights in May 2022

8/10 Good

Tameka

Traveled with family
Liked: Cleanliness, room comfort
Arrived at 7:30pm. No one was at front desk called # listed on door and Ray answered and it took about 2 minutes for him to come let us in. There was a mix up with rm type, but Ray corrected that and placed us in correct rm as we needed a pull out couch.
Stayed 2 nights in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2022

2/10 Terrible

Jessica

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not clean. The garbage had never been taken out from the previous guest. The entire bathroom had not been clean in quite a while. there were no sheets on the bed and not enough pillows for everyone to have one. There was no complimentary breakfast offered. Hardly any staff available.
Stayed 2 nights in May 2022

8/10 Good

joyce enid

Business traveler
Liked: Cleanliness, property conditions & facilities
Originally built in 1905 the building is architecturally beautiful. Love the colors and ambiance in the lobby and restaurant/bar room. The elevator is reminiscent of the early black-cage lifts of the ‘20’s one hundred years ago. My room was more than adequate with a full sized refrigerator, 2-burner stove, microwave, dishes, pots&pans, utensils and cutlery (although meager). The bed was most comfortable and the shower perfect. The bathroom decoration was also vintage with small octagonal tiles. The staff I met went out off their way to help me adjust the A:C and TV. Brought extra linen. Now the reason I gave a rating of 3-4. New owners have not had time to implement all the plans. The restaurant is not yet open but soon. There are plenty of other places nearby. The housekeeper left so bed wasn’t made and garbage not collected. I expect that will change with additional staff. I fell in love with the atmosphere and was okay with the lack of the usual amenities. By the way, next door is the local theater which is also over 100 years old. I saw CATS!!
Stayed 3 nights in May 2022

6/10 Okay

John

Business traveler
Disliked: Room comfort
Not comfortable
When I arrived no one was there to let me in the building. Apparently the desk person was out eating dinner. She returned 30 minutes later and then I was able to check in.
Stayed 1 night in May 2022

8/10 Good

Ingrid

Stayed 1 night in Apr 2022

2/10 Terrible

Edna

Traveled with partner
They broke in my room and stole my jewelry
Stayed 2 nights in Apr 2022

2/10 Terrible

Wendy

Traveled with family
I believe this property has new owners and they are renovating certain floors. The gal at the front desk was new and did not know the property and in her pj’s. It took us going to 5 rooms before we got the king size bed with pull out sofa that we had reserved for 3 people.
Stayed 1 night in Apr 2022

2/10 Terrible

Paul

Disliked: Cleanliness, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Ileana

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
The building is old but in pretty good condition. What I didn't like is that they say the offer continental breakfast (both in Expedia and in a booklet they provide to each room) but it's not true. I asked for a refund because I specifically wanted a hotel with breakfast so as not to worry about it in the mornings. It was a deal-breaker for me and they lied about it. They said they would issue a refund but they didn't. So I had to dispute the charge with my bank.
Stayed 2 nights in Apr 2022