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Reviews of Quality Inn at Albany Mall

2.5 out of 5
Quality Inn at Albany Mall
806 N Westover Blvd, Albany, GA

Reviews

7.0

Good

Rating 10 - Excellent. 122 out of 424 reviews" "
Rating 8 - Good. 111 out of 424 reviews" "
Rating 6 - Okay. 80 out of 424 reviews" "
Rating 4 - Poor. 50 out of 424 reviews" "
Rating 2 - Terrible. 61 out of 424 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 26, 2024
Dear Andrea, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards,Guest Experience Team

8/10 Good

Aaron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and room was comfortable. Breakfast was not as good as I had hoped.
Stayed 6 nights in Mar 2024
Response from Customer Care Team on Mar 26, 2024
Dear Aaron, thank you for taking the time to share your feedback with us. We're pleased to hear that you found your room and bed comfortable during your stay. However, we apologize that the breakfast did not meet your expectations. Your comments are valuable to us as we strive to continuously improve our services. We will review our breakfast offerings to ensure a more satisfying experience for our guests in the future. If there's anything else we can do to enhance your stay during your next visit, please let us know. We appreciate your patronage and look forward to welcoming you back soon.Best Regards,Guest Experience Team

4/10 Poor

Kevin

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room was very dank and needed a deep clean
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear Kevin, we're disheartened to hear that your recent stay did not meet your expectations. Providing a clean and comfortable environment is our top priority, and we apologize for falling short during your visit. Your feedback regarding the cleanliness of the room is valuable, and we will share this issue promptly with our housekeeping team to ensure that future guests do not encounter similar concerns. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your confidence in our accommodations during any future travels.Best Regards,Guest Experience Team

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and quiet. The staff was professional and courteous. Two things to bear in mind: First, the website at Expedia says there is a hot tub; there was not one, or at least not one available. (The pool is also not open yet, though the weather was warm.) Second, and more importantly, the breakfast was awful. The coffee was simply nasty, and the food options were very limited. Some bagels and cream cheese would have been a major improvement.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 15, 2024
Dear David, thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel clean, and quiet, and our staff professional and courteous. However, we apologize for any inconvenience regarding the discrepancies between our amenities and what was advertised, including the absence of a hot tub and the limited breakfast options. We understand your disappointment and assure you that we will handle these issues promptly to ensure improvements are made. Your comments are valuable to us as we strive to provide the best possible experience for our guests. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Best Regards,Guest Experience Team

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 15, 2024
Dear Nicholas, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Guest Experience Team

8/10 Good

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and welcoming. Great location.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 11, 2024
Dear Katharine, thank you for taking the time to share your experience. We are delighted to hear that our staff's friendliness and welcoming demeanor, along with our great location, contributed to your positive stay. Your feedback is valuable to us, and we appreciate your kind words. If you have any suggestions or if there's anything specific you'd like to highlight about your visit, please let us know. We look forward to the pleasure of hosting you again in the future.Best Regards,Guest Experience Team

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy check in. Parking available right in front of our room. Comfortable bed and pillows. . Clean.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 11, 2024
Dear Amy, thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that you found our staff to be friendly, check-in easy, and your room comfortable and clean. Providing a pleasant and convenient stay for our guests is our top priority, and we're glad we could meet your expectations. If there's anything specific you enjoyed or any suggestions you may have, please feel free to share. We appreciate your feedback and look forward to welcoming you back on your next visit. Safe travels!Best Regards,Guest Experience Team

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on Feb 13, 2024
Dear Santiago, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Guest Experience Team

10/10 Excellent

Porsha, nlr

Stayed 1 night in Jan 2024
Response from Patrick on Feb 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Jewell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome beakfast was great too
Stayed 1 night in Jan 2024
Response from Patrick on Feb 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

2/10 Terrible

Tiffany

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here! It’s awful
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 30, 2024
Dear Tiffany, we're truly sorry to hear about your disappointing experience during your recent stay. Providing a clean, comfortable environment with attentive service is paramount to us, and we regret that we fell short of meeting your expectations in these areas. Your feedback regarding cleanliness, staff service, amenities, and property conditions is deeply concerning, and we assure you that we take such comments seriously. Please know that we are committed to handling these issues promptly and making necessary improvements to ensure a more positive experience for our guests in the future. We apologize for any inconvenience caused, and we appreciate your feedback as it helps us to enhance our standards.Best Regards,Guest Experience Team

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Customer Care Team on Mar 22, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

MILTON

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love that it was close to every place i had to go and very easy to locate. No bad comment about the place.
Stayed 3 nights in Jan 2024
Response from Patrick on Jan 24, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

arvin

Disliked: Cleanliness, amenities, property conditions & facilities
Room was poorly insultedfrom next room. Tacky.
Stayed 1 night in Jan 2024
Response from Patrick on Jan 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Patrick on Jan 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Joseph

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Did not like breakfast.
Stayed 1 night in Jan 2024
Response from Patrick on Jan 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Lecian

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Patrick on Jan 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Ricara

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Patrick on Jan 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Sue C

Traveled with group
Liked: Cleanliness, staff & service
We were given a eoon with an adjoining room hollow door. On the first night, the neighbors had the TV on all night, quite loudly. They were to be leaving so I didn't ask that we be moved. Unfortunately, they either returned, or another party moved in, so that on our last (4th) night the TV was again on all night, even more loudly. I will stay at this hotel again when needed, but I will be sure to ask for a room without an adjoining door!
Stayed 4 nights in Dec 2023
Response from Customer Care Team on Jan 3, 2024
Dear Sue, thank you for sharing your feedback with us. We apologize for the inconvenience you experienced due to the noise from the adjoining room. We understand how important a peaceful night's sleep is for our guests, and we're sorry that this aspect of your stay did not meet your expectations. Your comfort is our priority, and we appreciate your understanding. We will make a note of your preference for a room without an adjoining door for your future stays. Please feel free to reach out to our front desk team before your next visit, and we will ensure your room assignment aligns with your preferences. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Thank you for choosing our hotel, and we look forward to serving you better in the future. Safe travels!Best Regards,Guest Experience Team

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient. Easy checkin.
Stayed 1 night in Dec 2023
Response from Patrick on Dec 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Sylvia

Stayed 2 nights in Dec 2023
Response from Patrick on Jan 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

christian

Business traveler
Liked: Staff & service
Disliked: Room comfort
Never again
Stayed 1 night in Dec 2023
Response from Patrick on Dec 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Patrick on Dec 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Patrick on Dec 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Sylvia

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 12, 2024
Dear Sylvia, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Guest Experience Team

2/10 Terrible

Myron

Business traveler
Disliked: Staff & service, amenities
I was not informed of my cancelled reservation, and was still charged for a night stay that was not verified by the Quality Inn location.
Stayed 4 nights in Dec 2023
Response from Patrick on Dec 21, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

8/10 Good

Tabithia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Patrick on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Tabithia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Patrick on Dec 17, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Lialisbeth

Liked: Staff & service
Disliked: Cleanliness
The floor in the room was very dirty. My kids were barefoot in the room and their feet
Stayed 1 night in Dec 2023
Response from Patrick on Dec 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 13, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a shame they don’t take care of property like they should
Stayed 1 night in Dec 2023
Response from Patrick on Dec 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Sheryl

Stayed 1 night in Dec 2023
Response from Patrick on Feb 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Santiago

Stayed 1 night in Dec 2023
Response from Patrick on Dec 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

robert

Business traveler
Disliked: Cleanliness, staff & service
Disappointment
After desk clerk pranced out of the back to tell me there was an extra charge (but never deigned to tell what it would be) for arriving 95 minutes early, waited. She let me into essentially unoccupied facility. The room, tho convenient, was sad. Dated trash papers in the closet and room corners demonstrated that any semblence of cleaning had not occurred in at least seven weeks. Attempts to recaulk bathroom left mold filled gaps throughout. Parts of floor had not seen a mop in a long time Bathroom supplies broken & left with substitutes. Bedding comfortable & room controls adequate. I spent several nights here in past years when it was a real motel and a credit to the chain but now just a pretty sign & lobby to suck unsuspecting folks off the road. OK, the mall is dying but this is no longer worth the risk to stay here. I WILL NEVER STAY HERE AGAIN and discourage any traveler from looking at this place. Sad, sad, sad.
Stayed 1 night in Nov 2023
Response from Patrick on Dec 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Debbie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing Just looks nice online
Stayed 2 nights in Nov 2023
Response from Patrick on Dec 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Sylvia

Traveled with partner
Liked: Amenities, property conditions & facilities
Quiet
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 5, 2023
Dear Sylvia, we're delighted to hear that you appreciated the quiet ambiance during your stay. Creating a peaceful environment for our guests is a top priority. If there's anything specific you enjoyed or if you have any suggestions on how we can make your future visits even more pleasant, feel free to let us know. We look forward to welcoming you back for another peaceful stay. Thank you for choosing us!Best Regards,Guest Experience Team

10/10 Excellent

Sheila S

Stayed 2 nights in Nov 2023
Response from Patrick on Dec 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Person checking us in was very friendly and promptly took care of a minor issue in the room when called.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 28, 2023
Dear Brad, It's fantastic to hear that your check-in experience was pleasant and that our team member was able to assist you promptly and effectively with the minor issue in your room. We take pride in providing exceptional service to our guests, and it's always great to know when we've met or exceeded expectations. Thank you for acknowledging the friendliness and responsiveness of our staff. Your feedback motivates us to continue delivering excellent service to all our guests. Should you have any further needs or if there's anything else we can assist you with during your stay, please don't hesitate to let us know. We're here to ensure you have a comfortable and enjoyable time with us. We appreciate your support and hope to make your stay even more delightful moving forward!Best Regards,Guest Experience Team

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 28, 2023
Dear Tamara, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Guest Experience Team

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay.
Stayed 1 night in Nov 2023
Response from Patrick on Dec 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

Sylvia

Traveled with partner
Liked: Amenities
Loved everything about it.
Stayed 1 night in Nov 2023
Response from Patrick on Dec 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

Porsha, nlr

Liked: Cleanliness, staff & service, amenities
It wS clean and convenient
Stayed 1 night in Nov 2023
Response from Patrick on Dec 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

6/10 Okay

Lisa

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 21, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Lynette

Traveled with group
Liked: Cleanliness, staff & service, amenities
The lobby was cleaned and renovated. The room need new curtains and bedspread. The bathroom need some update and around the toilet was dirty
Stayed 2 nights in Oct 2023
Response from Patrick on Nov 21, 2023
DearThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!SincerelyPatrickGeneral ManagerQuality Inn, Albany229-883-3300

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except the breakfast is misleading on the website.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 24, 2023
Dear James, thank you for your feedback. We're glad to hear that everything was good during your stay. However, we apologize if the breakfast did not meet your expectations based on the website. We'll review our website information to ensure it accurately reflects the breakfast offerings. Your input is valuable to us, and we appreciate your comments. If there's anything else you'd like to share or if you have any specific suggestions for improvement, please feel free to let us know. We strive to provide the best possible experience for our guests. Best Regards,Guest Experience Team

8/10 Good

Makayla

Stayed 1 night in Oct 2023
Response from Customer Care Team on Nov 8, 2023
Dear Makayla, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Guest Experience Team

2/10 Terrible

Brian

Stayed 2 nights in Oct 2023
Response from Customer Care Team on Oct 17, 2023
Dear Brian, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Guest Experience Team

4/10 Poor

christian

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
never again
wifi sucked hip hop music blasted from a car in parking lot bed was about to fall apart mattress was horrible fridge didn't work
Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 3, 2023
Dear Christian, we're sorry to hear about the various issues you experienced during your stay at our hotel. Please accept our apologies for the inconveniences you faced. Your feedback regarding the Wi-Fi, noise disturbance, and the condition of the bed, mattress, and refrigerator is important to us. We are committed to providing a comfortable and enjoyable stay for all our guests, and it's clear that we fell short during your visit. We will review your comments with our team to ensure that we make necessary improvements in these areas. Guest comfort and satisfaction are our top priorities, and your input will help us enhance our services. If you have any further details or would like to discuss your experience in more detail, please feel free to contact our management team. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Best Regards,Guest Experience Team

4/10 Poor

Timothy

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Listing shows hot tub. I only booked because I needed a hot tub but the did not have one! Ticked me off from minute one.
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 19, 2023
Dear Timothy, we apologize for the inconvenience and frustration you experienced regarding the hot tub. We understand that it can be disappointing when a listed amenity is not available, and we regret any confusion this may have caused. We will investigate this issue and update our listings accordingly to provide accurate information to our future guests. We appreciate your feedback, as it helps us improve our services and ensure that our guests have a better experience in the future. If you have any other concerns or if there's anything we can do to make your stay more comfortable, please feel free to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future under improved circumstances.Best Regards,Guest Experience Team

2/10 Terrible

Shockicorna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 11, 2023
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Guest Experience Team