Ratings based on 163 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Korea

Excellent hotel near Albany Airport.

Posted Aug 21, 2014
We were happy to find the hotel close to the airport after a long day's journey. The hotel is exceptionally clean, very quiet, very comfortably furnished, with all the amenities available to help one relax.
3 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Could have been excellent, but...

Posted Aug 18, 2014
Pros: Location
Cons: Service. Coffee
Location: Saratoga is great!
The location is excellent, close to the airport and central to the entire Capital region and Saratoga. Access to I87 incredibly convenient. Rooms were nothing special but OK and clean. The atria are nice but there were a bunch of Kiwanis types celebrating and quite raucous and the atria magnified the sound. What really irked us was the mess up bythe front desk. Our flight was delayed 3 hours in Minneapolis and we called to let them know. When we arrived they had not prepared anything, perhaps forgivable but it was 2 am and we were tired. Worse yet they assigned one of our rooms to a room already occupied, with a mild amount of annoyance and embarrassment all around. They rectified with another room promptly but never offered any 'recovery' options. We will likely stay there again if forced back to Albany but it will be because of the location nothing else. Finally, and worst of all, we still had to get up early for an event and the complimentary coffee outside of Scrimshaws was weak and watery....uugghh! The next day we just made a run to the nearby Starbucks
Comment from Hotel Management
Aug 26, 2014 by Guest Relations, Hotel Management
Dear Guest, Thank you for sharing your recent experience with us. We apologize for the miscommunication during your check-in and have addressed this with our Front Desk staff. We appreciate you sending your honest feedback to us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Extraordinary design. Comfy and nice.

Posted Aug 16, 2014
The hotel looks is the positive surprise. Nice stay. Good food and service in the resturant.
3 out of 5
Recommended
for Everyone
by A verified traveler from Mass.

Easy airport access.

Posted Aug 14, 2014
Pros: It does have a unique character and layout.
This was once charming, I'm sure, but it's gotten a little musty. The rooms are still comfy, although inner courtyard noise can make it hard to sleep late. Efficient, friendly service.
3 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

One night stay..

Posted Aug 14, 2014
People were nice. I would definitely stay again. Hotel needs updating.
4 out of 5
Recommended
for Couples
by A verified traveler

Close to travel routes

Posted Aug 12, 2014
Pros: Close to main travel routes
Cons: My particular room environment
Location: Close to many local restaurants and touristic sites.
The room carpet had a musty molded smell that was off putting. The d├ęcor was fine and the general hotel setting excellent. It may have been limited to my room.
Comment from Hotel Management
Aug 15, 2014 by Guest Relations, Hotel Management
Dear Guest, We apologize that your room was not up to our usual standards of excellence, and thank you for sharing your feedback regarding your recent visit! We appreciate all of our customers comments and take them very seriously. Thank you again and we look forward to seeing you at a future stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 12, 2014
Very nice place had a nice view to the court yard and a nice room with a decent sized tv. But it would have been nice to have a fridge in the room, that's my only down fall about the place
Comment from Hotel Management
Aug 14, 2014 by Guest Relations, Hotel Management
Dear Guest, Thank you for sharing your feedback about your recent stay with us. Refrigerators are located in each of our suites and are also available upon request at the front desk. We hope you see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Alexandria, VA

Posted Aug 8, 2014
Beds were very comfortable. The hotel is older but maintained well.
5 out of 5
Recommended
for Everyone
by A verified traveler from mclean , VA

Best hotel ever

Posted Jul 31, 2014
I have traveled to 47 countries and spend time in more than hundred hotels around the world but I would say this hotel was completely different . Colonial stile and unique design of hotel gave me much confort that I have never experienced in a hotel . I didn't even wanted to get out of hotel. If you are looking for a unique and very comfortable hotel with friendly stuff , this is the one . I will stay here again whenever I come again to Albany area .
3 out of 5
by A verified traveler from Florida

Not what I expected

Posted Jul 31, 2014
Pros: Staff was efficient
Cons: Location, more comfortable accommodations
Location: Poor location. Went to find something to do and a place to eat and the area was awful - dirty and run down. Unpleasant.
From everything I read, I expected this hotel to be much more than it was. The beds were not very comfortable and the location was right next to am airport and the surrounding area was not nice at all. This hotel was dated and not worth the hype.