Ratings based on 45 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
98% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Jul 26, 2014
Chose this hotel since it had a kitchen and 2 bedrooms. Stayed for three nights. Overall, it was an okay experience with the exception of the first day. Came in at the end of cleaning carpets (for all rooms in the hotel). Took about a day to dry. Manager called and apologized for the inconvenience. Bathroom tub was dirty and didn't drain well. Bed sheets had stains. However, these issues were handled very quickly and professionally. Great continental breakfast. Exercise room small (two treadmills). And it's pet friendly.
Comment from Hotel Management
Jul 28, 2014 by Chris, Hotel Management
Thank you for taking the time to review your experience at our hotel. I apologize for any inconvenience that the carpet cleaning caused and for your other room concerns. I will certainly address them with our housekeeping and maintenance teams. We are also having all of our bathtubs resurfaced in early September to take care of the tub staining issue that you encountered. I hope that we have the opportunity to have you as our guest again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Albany, NY

Nice hotel, very clean.

Posted Jul 7, 2014
Comfortable setting, quiet, nice pool area. Breakfast was good.
Comment from Hotel Management
Jul 10, 2014 by Chris, Hotel Management
Thank you for taking the time to share your Five Star experience at the TownePlace Suites. I am so glad that everything met your needs - we hope to have you back again with us soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

central location from the Thruway

Posted Jul 7, 2014
Pros: The continental breakfast was excellent
Cons: More supplies in the kitchen
Not enough supplies in the kitchen. Only 2 forks, no wine glasses and one of the chairs at the table had a nail sticking out of it
Comment from Hotel Management
Jul 10, 2014 by Chris, Hotel Management
Thank you for taking the time to share your experience at our hotel. I am sorry to hear about your concerns with our kitchen. Although TownePlace Suites does not currently supply wine glasses in our rooms, you should have had four forks and, obviously, we will address the chair issue as well. I hope that we have the opportunity to have you as our guest in the future and that you will have a Five Star experience with us.
1 out of 5
by A verified traveler from Maine

Two room suite

Posted Jul 7, 2014
Location: Went to visit relatives.
Kitchen clean. common room very small. Couch & chair very small,hard & uncomfortable. Shower drain clogged & mold around shower shelves. Beds were very comfortable. Stayed two nights, housekeeping not done until well after 5:00 P.M.
Comment from Hotel Management
Jul 10, 2014 by Chris, Hotel Management
Thank you for taking the time to share your experience at our hotel. I am so disappointed to hear that your stay was unsatisfactory. Please be assured that we will be taking steps to address your concerns. I hope that we have the opportunity to create a new impression in the future.
5 out of 5
Recommended
for Personal Event
by A verified traveler

great pet friendly stay

Posted Jan 22, 2014 on Hotels.com
enjoyed my stay very much very comfortable room
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 2, 2014
3 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Dec 12, 2013 on Hotels.com
Comment from Hotel Management
Jul 12, 2014 by Chris, Hotel Management
Thank you for taking the time to rate your experience at the TownePlace Suites Albany. I hope that your next stay with us is "five star worthy."
5 out of 5
Recommended
for Everyone
by Mary from Rochester, NY

Convenient & Cozy Stay

Posted Dec 1, 2013
Pros: Rooms were comfortable and of good size. The hotel was close to the Thruway and was easy to find.
Cons: The rooms were hot. The hotel manager was going to look into it.
Location: There are plenty of good restaurants in the area since it is in the vicinity of Univ. of Albany. We ate at an exotic burger restaurant that was good.
We stayed at the TownePlace Suites off of the Thruway in Albany to split up our trip to Connecticut due to an on coming storm from the west. The 2 bedroom suite was very clean and had ample room for 3 adults. The rooms were very warm and did cool down some after turning the heat down several times. I would definitely stay here again or at another TownePlace Suites in a future destination.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value and friendly staff

Posted Nov 21, 2013
Pros: The spacious suite and helpful front-desk staff
Cons: The breakfast could be a little better - for example some scrambled eggs etc, added to the buffet.
Location: Very convenient for SUNY Albany
I got a good rate for a 3 day stay earlier this week. I arrived a day late after being delayed in Chicago by the tornados on Sunday and had forgotten to change the reservation. The front-staff were very friendly and helpful when I arrived and got the reservation updated in a few minutes. The suite was very spacious and it was nice to have separate living and sleeping rooms together with kitchen facilities - All very nice for longer stays. I am planning on being in Albany every couple of months for a week each trip and would certainly make a reservation at this hotel again if the rate was competitive.
5 out of 5
Recommended
for Everyone
by Mrs. M from New York

Nice stuff!

Posted Nov 21, 2013