Ratings based on 57 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
by A verified traveler
Hotel in a small cityPosted May 17, 2015
I felt the mattresses and sheets were not cleaned good enough the bathroom facilities not spot clean
Comment from Hotel Management
May 19, 2015 by Hotel General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to reach out to us here on Expedia with your comments following your recent stay at our property. I am very sorry to hear that you were not satisfied with your visit to our hotel. This is certainly not the type of experience that we want for our guests to have and I will discuss your remarks with our team members. If you ever have a problem of any sort during a future stay at our hotel, please report it immediately so that our staff can work to correct the issue for you in a timely and effective manner. We strive to please all of our guests and appreciate your comments. I hope that you'll be able to return to the Albemarle area again soon and that you'll give us another chance to welcome you to our hotel. We look forward to providing you with a superb experience during your next visit to our Quality Inn. Regards, Ken Patel General Manager
by A verified travelerfrom florida
Awful stayPosted Apr 6, 2015
Toilet had to be flushed four times to work. Ironing board and iron broken. Alarm clock could not read numbers so worthless. Security lock on door half off from wall. Bed not comfortable. asked for extra pillows and told they had none. Finally able to get two after listing the above items. Towels on second day stained. No sheet on pull out bed or extra blanket. Poor customer service and extremely dissatisfied!
Comment from Hotel Management
Apr 11, 2015 by Hotel General Manager, Hotel Management
Dear Valued Guest, I am very sorry to hear that you had a negative experience during your stay at our hotel. This is certainly not the type of stay that we want for our guests to have, and I appreciate that you took the time to bring all of these issues to my attention. I will immediately be turning your comments into action items for our team members to work on to ensure that no other guest ever has to go through this same experience. If you ever have a problem of any sort during any future stay with us, please report it immediately so that our team can work to correct it while you are here. Your complete satisfaction is our priority and we will work very hard to provide you with a much better experience during your next stay here. I hope that you'll give us another opportunity to welcome you to our Quality Inn hotel soon. Regards, Ken Patel General Manager
for Couplesby Georgefrom panama city,fl.
George and margaret albemarle,ncPosted Nov 25, 2014
it was nice. the bathroom was small. the bed was real comfortable. my wife did not like that we were upstairs and near the back of the motel. It is good if you are only planning to stay a night or two definitely not for a long term stay
by A verified travelerfrom Gastonia
AttendantPosted Oct 6, 2014
Attendant didn't speak very good English. Never go back because he was rude.
for Getaway With Friendsby A verified traveler
Close to shopping and restaurants.Posted Sep 22, 2014
Staff were friendly. Hotel was convenient. It was comfortable. Bathroom is very small to move around in. Toliet had trouble flushing. Coffee pot was dirty. Stains on the couch.
for Business Travelersby A verified traveler
Posted Sep 10, 2014
for Familiesby Sarafrom Devon
A great stay on our family road trip.Posted Aug 22, 2014
Friendly staff, good location. The hotel had everything we could ask for - including a washing machine and tumble dryer. Good breakfast. Our family enjoyed our stay very much. Many thanks.
for Personal Eventby A verified traveler
Meh.Posted Jul 25, 2014
The bed was wonderful. The a/c unit was the problem. Every time it cut on it sounded like a diesel truck cranking up. My wife and I could have tolerated it, but our 8 month old couldn't. It made for a miserable night. We told the front desk in the morning and he gave us a discount. He said that if we had just called and told him he would have let us go to the room next door. Wish I would've known. It was way too late at night to be moving rooms. I will know next time I guess.
by A verified travelerfrom PA
Pool was a mess. If not useablPosted Jul 2, 2014
Pool was a mess. If not useable it should of been drained
for Business Travelersby Davidfrom GA
Great staffPosted Jun 24, 2014
Room was very clean and staff was friendly.