Ratings based on 289 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jun 1, 2015
Pros: Location location location
I love the location you can get to everything in ABQ within a few minutes drive. The Uptown area has many walk to shops and restaurants. The hotel staff is so polite and always helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2015
Wonderful service, great room. Everything was very clean and professional. I definitely got what I paid for.
Comment from Hotel Management
May 18, 2015 by Stella Helms, Hotel Management
Thank you so much for posting this review of our property. We are so glad you experienced our staff's brilliant service during your recent visit. The respective departments will read your comments and share them with our staff. Your business is greatly appreciated. We look forward to your next stay with us. Have an amazing week. Take care.
4 out of 5
Recommended
for Families
by A verified travelerfrom Socorro, New Mexico

Nice Hotel near the Mall.

Posted May 4, 2015
Pros: Me and the Mrs. liked the location while our son enjoyed the indoor/outdoor pool.
Cons: The competition is giving away wi-fi and feeding us before we hit the road. I suggest you take notice. Also call the Hotel first.
Location: Shop at the mall. Go to the movies.
I went through Expedia and was under the impression I was to get free wi-fi and breakfast only to be told "I'm very sorry for the mix up Sir but it's out of our hands.
Comment from Hotel Management
May 14, 2015 by Stella Helms, Hotel Management
Thank you so much for posting this review of our property. We are so glad you experienced our staff's brilliant service during your recent visit. The respective departments will read your comments and share them with our staff. Your business is greatly appreciated. We look forward to your next stay with us. Have an amazing week. Take care.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2015
The only problem was that there was a graduation and there were hundreds of teenager in the hotel without supervision.
Comment from Hotel Management
May 14, 2015 by Stella Helms, Hotel Management
We appreciate your honest review of our hotel. We always try to maintain Marriott's high quality standards and apologize that we fell short. We are sorry you were not satisfied with our hotel. Our goal is for every guest to leave happy and I am sorry that you did not feel that way upon your departure. Thank you for taking the time to share your experience. Your business is truly appreciated. Have a wonderful week. Take care.
3 out of 5
by A verified traveler

Hotel Review

Posted Apr 27, 2015
Pros: the location was great.
Cons: the lighting in the bathroom and keep the toilets working well for all guests. Windows were also dirty which hindered view.
Location: It is located near shopping malls and restaurants. Easy access from highway.
Hotel is beautiful and in a great location. The bathroom was dark, and the toilet did not flush well. the room was also very small and the TV did not work. That is my only complaint. I was pleased that Expedia gave a good discount because it was not worth the normal price. I expected high end since the normal price is high.
Comment from Hotel Management
May 14, 2015 by Stella Helms, Hotel Management
Thank you for posting this review of our property. Guest feedback is the best source we have to use to show us what we need to improve upon. I have let the respective departments know of the issues you encountered while staying with us and they are working to find resolutions for these problems. We look forward to your next stay with us. Enjoy this gorgeous day. Take care.
3 out of 5
by A verified traveler

サービスはいいが設備は古い

Posted Mar 17, 2015
Pros: ベッド,タオル類はMarriottスタンダードで快適.
Cons: 設備が古すぎる,リノベーションの時期?
Location: アップタウン周辺のショッピングセンターが近く徒歩圏内,食事等には車がなくても困らない.(結局他へ動くには車が必要なのだが.)
フロントデスクなど,ソフトの面でのサービスはMarriottの標準だが,設備が古すぎる.洗面所からは配管が誤ってるのか,お湯がでなかった.部屋は標準より狭い.WiFiはMarriott標準で課金があるし,朝食もけっこう値段がする.周辺にある新しいホテルのほうが格はさがるが,快適に過ごせると思う.ただ部屋代相応とも言える.
Comment from Hotel Management
Mar 20, 2015 by GM, Hotel Management
Thank you for posting a review of our property. Receiving feedback such as yours is the best way to show us how we can improve. We do apologize for the issues you faced. We hope that this does not influence your decision to continue using Marriott Hotels, your loyalty is very important to us I do hope you will consider using our particular facility in the future, we would like the opportunity to demonstrate our commitment to providing excellent customer satisfaction.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 8, 2015
We had a great stay. The gym was very well equipped. The bed was comfortable.
Comment from Hotel Management
Mar 12, 2015 by Stella Helms, Hotel Management
Thank you so much for posting this review of our property. We value the comments we received regarding our our hotel. thank you for your business and enjoy this beautiful day. Take care.
3 out of 5
by A verified travelerfrom nm

Great for one person on a business trip...

Posted Mar 5, 2015
Rooms are so small! No mini frige! Staff is great. Room service prices are outragous. Will stay here again.
Comment from Hotel Management
Mar 12, 2015 by Stella, Hotel Management
Thank you so much for posting this review of our property. We value the comments we received regarding our hotel. I will address your issues with our corporate office. Again, thank you for posting this review and enjoy this beautiful day. Take care.
4 out of 5
Recommended
for Business Travelers
by carlosfrom phoenix

Don't judge a book by its cover!

Posted Mar 3, 2015 
The location is just off the freeway and it has nice restaurants just a walking distance. The beds were very comfortable. The only thing that made my wife and I a little bit uncomfortable is when we went to grab breakfast in their restaurant/cafeteria is that the hostess's second word to us was "the breakfast is $16.99". First of all I know that the hotel food is not cheap, is not that when I go to a nice rest. the hostess tells me how much is their food before I get seat it. This is the first time that has happened to us, and we always eat at the hotels to stay in.
Comment from Hotel Management
May 16, 2015 by Stella, Hotel Management
Thank you for your feedback. We value the comments we received regarding our our hotel. I will address your issues with our management team. Thank you for your business and enjoy this lovely day. Take care.
4 out of 5
Recommended
for Families
by A verified travelerfrom Santa Fe, NM

It was nice but no indoor pool usage

Posted Feb 23, 2015
Pros: the customer service was nice
Cons: having facilities functional that would have been nice.
Location: the location was nice and near things to do
it was nice i was just disappointed that the indoor pool was not functional during m,y stay that was a big reason why i booked the hotel because i had my kids with me so that was not good if i knew that i would have booked a different hotel.
Comment from Hotel Management
Mar 12, 2015 by Stella, Hotel Management
Thank you for your business. We value the comments we received regarding our our hotel. I will address the issues your encountered with our corporate office. Again, thank you for posting this review and enjoy this gorgeous day. Take care.