Ratings based on 575 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Albuquerque, NM

Posted Mar 10, 2015
Our stay was great. The staff were friendly and the room was clean. They also had a nice variety of breakfast items.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NM

Good location

Posted Mar 9, 2015
Had a non smoking room but all I could smell was smoke. Walls are thin I could hear everything in the hotel.
2 out of 5
by A verified travelerfrom New Mexico

Tolerable

Posted Feb 17, 2015
Pros: The hotel staff were awesome.
Cons: Hotel needs updating. Especially the beds.
Location: Location was good.
The hotel is somewhat old. The room could have been cleaned better. The mattress was the old spring type and sagged to the middle, so it was uncomfortable to sleep in because the inner springs would poke you. The staff were very nice but hotel needs to be updated.
2 out of 5
by A verified traveler

Stay somewhere else if you can!

Posted Dec 30, 2014
Pros: It has a pool and hot tub that were pretty clean
Cons: The entire hotel needs an entire over haul inside!
Hallway smelled of smoke, bathroom fan squealed very loud, carpet dirty and ripped up, room heavy deodorized, breakfast not much to speak of, beds fairly comfortable.
Comment from Hotel Management
Jan 7, 2015 by AK, Hotel Management
Dear Guest Thank you for taking the time to post a review of our property. We would like to apologize for the highly unusual shortfalls you experienced during your stay. It is regrettable that we fell below your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 22, 2014 on Hotels.com
Comment from Hotel Management
Jan 24, 2015 by AK, Hotel Management
Dear Guest, Thank you for your most recent stay at our hotel. We value you as a guest, and look forward to your next visit to our beautiful city.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NM

Close to meeting

Posted Nov 21, 2014
Nice and quiet. Room was clean. Staff was very pleasant.
Comment from Hotel Management
Nov 24, 2014 by AK, Hotel Management
Dear Guest, Thank you for your comments regarding your most recent stay at our hotel. We value you as a guest, and look forward to your next visit to our beautiful city.
Comment from Hotel Management
Nov 24, 2014 by AK, Hotel Management
Dear Guest, Thank you for your comments regarding your most recent stay at our hotel. We value you as a guest, and look forward to your next visit to our beautiful city.
5 out of 5
Recommended
for Families
by Michaelfrom NM

Not the Ritz, but clean and friendly

Posted Nov 5, 2014 on Hotels.com
Overall, it's one of the best value hotels in Abq. I spend one night there about every other month with my wife, twin 6-year olds and toddler. There are cheaper hotels (below $60/night) and nicer hotels (more than $80/night), but this one gets all the amenities we like and is the right price without being gross or in a less-desireable neighnorhood. Unless you're going during the baloon fiesta, which would probably send prices skyrocketing since this is within walking distance, this is where I'd stay if you're a budget-concious traveler with a family in tow.
Comment from Hotel Management
Jan 10, 2015 by AK, Hotel Management
Dear Guest, Thank you for your comments regarding your most recent stay at our hotel. We value you as a guest, and look forward to your next visit to our beautiful city.
4 out of 5
Recommended
for Business Travelers
by emilyfrom deming

wonderful time

Posted Oct 29, 2014 on Hotels.com
Despite being in an area of heavy road construction the staff wentry above and beyond to make sure we were comfortable. It was a great stay and the staff gave us directions that helped us navigate the construction with ease.
Comment from Hotel Management
Jan 3, 2015 by AK, Hotel Management
Dear Guest, Thank you for your comments regarding your most recent stay at our hotel. We value you as a guest, and look forward to your next visit to our beautiful city.
Comment from Hotel Management
Jan 3, 2015 by AK, Hotel Management
Dear Guest, Thank you for your comments regarding your most recent stay at our hotel. We value you as a guest, and look forward to your next visit to our beautiful city.
4 out of 5
Recommended
for Families
by Ruthfrom Maryland

Good Choice for Balloon Fiesta

Posted Oct 14, 2014 on Hotels.com
I chose this hotel based on location to Balloon Park(half hour walk). I also wanted a good price during this expensive time of year (Fiesta). We stayed here one night and then at another hotel Th. and Fri. nights because price at America's was more than I wanted to pay those nights (though still very reasonable given location). A big plus was free shuttle to park, although it does not run every night of Fiesta - only "bigger" days. Breakfast was available starting very early. The room was the usual slightly dated room for a budget hotel, but clean and comfortable & bed was great. Office personnel (particularly Al) were great. We didn't use pool, which looked a bit off-color. If you want dinner, you need to eat at Carl Jrs. (very close) or drive. If you want non-smoking, you'll probably end up upstairs, with no elevator, but it's quiet up there (no cars starting up outside door). We didn't hear a thing at any time. The amenities (coffee maker, etc.) were as advertised, and we DID get our wake up call. Overall it was a better than expected stay. I'm sometimes wary of budget hotels, but this one was absolutely fine, and a terrific choice for Fiesta. Book early for Fiesta & note cancelation policy for this and other hotels during Fiesta.
Comment from Hotel Management
Jan 3, 2015 by AK, Hotel Management
Dear Guest, Thank you for your comments regarding your most recent stay at our hotel. We value you as a guest, and look forward to your next visit to our hotel as well as our beautiful city.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Westminster, Colorado

Nice Surprise

Posted Oct 12, 2014
Pros: The rates and the staff.
Cons: Needs some updates in the rooms. A refrigerator and microwave in the room would be nice
Location: Balloon Fiesta is a must. There are many brew pubs to visit in the area. Plenty or Casinos to visit .
We booked this hotel because of the reasonable rates and it's location to the balloon park. When we arrived we were pleasantly surprised to find out they were running a shuttle to and from the park. This saved us the parking rates for each session. The driver, Pralei, was great, and the trip only took a couple of minutes compared to the 45-60 minutes if we had been in our own car. All the staff at the hotel were very friendly and accommodating. Al at the front desk was great. The rooms were clean and comfortable, but do need some updates. During the Balloon Fiesta they had a get together in the lobby at 3pm with light snacks and beverages for the hotel guests. We will book this hotel again when we are in the area again.
Comment from Hotel Management
Oct 14, 2014 by AK, Hotel Management
Dear Guest, Thank you for your comments regarding your most recent stay at our hotel. We value you as a guest, and look forward to your next visit to our beautiful city.