Ratings based on 360 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
83% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2015
It was good for what we were in town for, it met our needs. Access to the building when you first get there is somewhat difficult to do.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Mexico

overnighter

Posted Apr 8, 2015
Pros: Clean rooms, good food.
Cons: It needs a face left.
Location: Its near the malls and not far from the zoo, the tram, fair grounds, etc.
The room was clean, good food, the stuff was very helpful and friendly. The hotel just needs a face left, the building has STYLE! It could be one hot hotel.
2 out of 5
by A verified travelerfrom new mexico

Posted Apr 8, 2015
Pros: the breakfast
Cons: the bathrooms need upgrade
Location: the location was good
we were put on the outside of the hotel all getto.and the pool floor could use some paint.
3 out of 5
by A verified travelerfrom New Mexico

Disappointing

Posted Apr 1, 2015
Pros: the underground parking
Cons: the door didn't close right and the maid service rushed us out
Location: Very nice mall up the road
Hotel was run down and nothing like the picture! but did like the secure underground parking.
3 out of 5
Recommended
for Couples
by A verified traveler

Barely passed for an ok status

Posted Mar 23, 2015
Pros: The staff was nice
Cons: the cooling system and enough towels for the rooms and the pool area
Location: uptown is close and so a variety of places to eat
After confirming the reservation with the front desk clerk, I looked around at how beautiful the place is however there was a wedding planned there for the day and evening. So I immediately asked where my room would be and if too close to the party I would like to be moved. So they did and it was nice and quiet however very warm in the room the air was still programmed for winter however that day was a warm day and I'm use to staying in hotels where you can use AC at anytime and this wasn't the case. When I called downstairs to report the room temp was hot they said they would send maintenance up which he did not show up till an hour later. He was a nice guy bilingual (just like us) and explained the type of air unit they have and the best he can do was open windows to let air circulate, I said ok. Then I went on to ask for a fan he said he would try and get one, then later brings a big plastic cheap and very noisy, but I was hot so I had to use it. They are under new ownership so I'm hoping they do invest in a much more efficient cooling system so when guest arrive and are ready to rest they can with cool air. The front entry area is very nice, the place needs work, and the pool and jaccuzi were very comfortable. This place has hope, as long as the new owners aren't greedy and invest in the cooling system.
3 out of 5
by A verified travelerfrom Memphis

Staff didn't match place!

Posted Mar 23, 2015
Pros: Staff were friendly.
Cons: Appearance, and landscaping. Modernize somewhat. The 70s are behind us.
Location: Near I-40. The only reason this place caught my eye through Expedia.
Very loud. Uncomfortable. Good breakfast. Place was dirty. Parking gate was broken. TV channels were fuzzy. It was a throw-back of a place.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom homestead fl

hotel is located close to shopping and the movies

Posted Mar 22, 2015
Pros: the staff and breaskfast
Cons: happy hour since there are guest there seven days a week
Location: gthe movies and mall were very helpful to me since I had no transportation and didn't trust the taxi
truly enjoyed the breakfast layout and courtesy. the staff were very helpful. I will stay there again should my travels take me there again and the cost were very reasonable
5 out of 5
Recommended
for Everyone
by A verified travelerfrom a

Kid friendly!!

Posted Mar 16, 2015
Hotel staff was really nice. Clean rooms. Kid friendly environment(had stayed somewhere else the night before n they complained because kids were walking bk n forth in rm!) pools were great! Will definitely stAy again soon!
1 out of 5
by A verified travelerfrom Farmington NM

Nightmare from so called suites

Posted Mar 8, 2015
Upon our arrival we couldn't find the experience described online It was dark and haunted looking There were spider webs all over the windows, the sheets were dirty, and the bathroom had a broken counter The living area was so compact and out of date it felt like you were being watch I will not stay here again or recommend this to others Beware This place needs a remodeling today I still feel dirty from staying here
2 out of 5
by A verified travelerfrom Huntley, IL

Posted Mar 6, 2015
Pros: Breakfast
Cons: Need to repair cracks in the tile floors. Put more lights in the underground parking garage.
Location: Casino close by.
The hotel is getting old. The underground parking is a little spooky. Pu more lights in the parking lot.