Ratings based on 429 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Not a 5 Star, but Clean

Posted Oct 15, 2014
Pros: Hotel staff was very friendly and helpful.
Location: Easy access to IH25 Close to the Hot Air Balloon Festival.
Hotel staff was very friendly and helpful. The room was not extremely plush, but was clean and comfortable. What I didn't realize, and do not like, was the outside entrance only. I believe there were three separate buildings. Had I realized that before booking, I would have searched harder for a different hotel. The one (only) elevator was not close to our room as well as being on the complete opposite side of the hotel from the lobby/breakfast area. It rained off and on throughout our stay. It would have been extremely irritating if we would have had to dash through the rain to get to the lobby/breakfast . . .
Comment from Hotel Management
Oct 17, 2014 by Chris, Hotel Management
Dear Hotel Guest, Thank you for your comments regarding your stay at our location. We are pleased to hear that our staff was friendly and helpful to you. In addition, although we have exterior entrances our hotel is safe and we provide security and security cameras to ensure the safety of all of our guests. Thank you again for staying at our location and we hope you enjoyed the Balloon Fiesta.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2014
It was an enjoyable time and everything was taken care of. We could have used a little more control over the heating and cooling but otherwise things are fine
2 out of 5
by A verified traveler

Hotel was just o.k.

Posted Oct 13, 2014
I would rate this hotel 2 1/2 stars. Beds were comfortable enough, room was okay. There was no plug-in for our computer in the desk area, so had to unplug the light behind the entertainment center to plug it in! Who doesn't have plug-ins in the desk area! Maid didn't come back to clean room after I told her to come back in an hour. Was convienently located near the Ballon Fiesta, which was nice, but I probably would not stay here again.
Comment from Hotel Management
Oct 16, 2014 by Chris, Hotel Management
Dear Hotel Guests, Thank you for your comments regarding your stay with us for Balloon Fiesta. We are happy to hear that your bedding was comfortable and you enjoyed the location of our hotel. We do apologize that you did not get housekeeping to freshen your room upon your request and will ensure our staff understands the importance of replenishing items for stay over guests. In addition, we are making sure that all of our desk lamps have a plugin at the bottom as this is a convenient way for guests to plug in phones and laptops. Thank you again for your comments and have a wonderful day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Oct 12, 2014
nice hotel but a bit overpriced for the area. Very clean. Breakfast items were gone witin one hour.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2014
The hotel was a very nice stay for me. I had previously had a chance to stay at this hotel earlier in the year. The room was great and I did not have any problems. The shower was as nice as before and the room, setup was great.
Comment from Hotel Management
Sep 26, 2014 by Chris, Hotel Management
Dear hotel guest, Thank you for rating our hotel 5 stars regarding your stay with us at the Baymont. We are pleased to see that you enjoyed the room setup and a good shower. We look forward to seeing you again soon and hope you have a wonderful day.
3 out of 5
by A verified traveler

Posted Sep 17, 2014
Old building, bad Wifi, cable TV worked intermittently, no water pressure, broken furniture. Nice staff.
Comment from Hotel Management
Sep 26, 2014 by Chris, Hotel Management
Dear Hotel Guest, Thank you for your comments regarding your stay at our location. We see that you had some issues with the Wi-Fi, water pressure and furniture. We do apologize for any trouble this may have caused during your visit and we are looking into these issues. We hope that you will come stay at our location again in the future so that you may enjoy all of the amenities offered. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Nice hotel close to freeway

Posted Sep 14, 2014
Pros: The bed was comfortable and the comforter was wonderful.
Cons: The in room coffee was terrible
Location: Only stayed for the night on our way to Colorado from California
Other than the freeway construction that is going on at night (which you can't hear just makes it difficult to get the hotel) it was a wonderful stay. The in room coffee was bad but everything else was great. Really loved the comforter that they had on the bed. Made it nice and cozy.
Comment from Hotel Management
Sep 27, 2014 by Chris, Hotel Management
Dear Mrs. Kimmilia, Thank you for rating our hotel 5 stars regarding your stay with us at the Baymont. We are pleased to see that you enjoyed the bedding. We will start to look for a different brand of in room coffee and choose the one with the best taste. Thank you again for your comments and we look forward to seeing you again soon and hope you have a wonderful day.
2 out of 5
by A verified traveler from A

Don't stay at this hotel.

Posted Sep 14, 2014
Very old motel. Rooms were very dated. The sink not in the bathroom. I would not recommend this hotel to anyone.
Comment from Hotel Management
Sep 17, 2014 by Chris, Hotel Management
Dear Guest, We would like to thank you for rating our hotel on Expedia. We regret to see that you were not pleased with age of the hotel and did not like the location of the sink outside of the bathroom. We are now under new management and are working hard to improve the appearance of the guest rooms. We have already added microwaves and refrigerators to every room and will start working on updating other areas of the hotel as well. We hope that you will come in and enjoy a newly renovated room in the future. Thank you for your time and have a great day.
3 out of 5
by A verified traveler from Las Vegas, NV

OK, but not great.

Posted Sep 8, 2014
Pros: Location. Cleanliness. Breakfast included. I guess it was pet friendly, so good for pet owners.
Cons: Better mattresses for sure.
Location: We were there for a wedding, so no time to visit ABQ.
Rooms were OK, but very small bathroom. Mattress springs could be felt. Our main complaint was a key issue. We had to change room keys 8 times and the staff seemed to think this was normal. The last time was at 1 AM, after we came back from a wedding. Again we couldn't enter. Went to reception and were given 2 more keys again, didn't work, so back again to reception. Second try didn't work either so security was called and finally the door was opened at 1.30 AM. It was obviously a malfunction of the actual unit on the door, but the staff seemed unconcerned. It was very aggravating. Breakfast was alright and always nice to have that included.
Comment from Hotel Management
Sep 19, 2014 by Chris, Hotel Management
Dear Margot, Thank you for your comments regarding your stay at our location. I apologize for any trouble you had with the keys not working and we have started working on the issue with the door lock. I appreciate you informing me of the issues with the door locks and employees. I will use this information to help improve service at our location. Thank you again and have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2014
The reservation was for a smoking room but they gave us a non-smoking room without me asking for one.
Comment from Hotel Management
Sep 19, 2014 by Chris, Hotel Management
Thank you for comments regarding your stay with us at the Baymont. We are happy to hear that we were able to accommodate you in a nonsmoking room as requested and look forward to seeing you again in the future. Thank you for your time and have a great day.