I'm glad that you enjoyed your stay with us!

Thank you for your review! We think our pool area is very nice as well!

Thank you for your review

Thank you for your review!

Thank you for your feedback! I am glad you enjoyed your stay!

Thank you for your review! I am glad you enjoyed your stay with us, if you stay with us again we can always pre-assign you for a room in the Executive Building again.

Thank you for your review. I am glad you continue to stay with us, and I hope you will stay with us again!

Thank you for your rating!

Thank you for your rating! I am glad you enjoyed your stay.

Thank you for your rating!

Thank you for your rating!

Thank you for your rating!

Thank you for your feedback.

And yet you did not report any of these issues to the front desk so that they could provide you with a more suitable room. We're receiving this feedback after you have checked out where there is nothing that we can do to improve your stay.Furthermore, as a guest at a hotel, you have every right to check-out early if you aren't enjoying your stay or if our hotel is not the right fit for you, and this is something that you did not do either.Thank you for bringing these issues to our attention for the next guest, I just wish they were brought to us sooner so that we could have corrected these issues for you, too.

We do not work with airlines in that way so I cannot tell you what the reasoning is for the failure to transfer your number over. We only receive the reservations and do not have any other interaction with the airline service.

Thank you so much for your review! I am glad you enjoyed your stay with us. Since you will be staying again, if there are any further issues with noise, inform staff as soon as the issue arises and they will take care of it for you. The Executive Building also has quieter rooms since there is less foot traffic, and those rooms are larger as well. I also recommend the second floor, and our front desk staff is more than willing to assist with luggage if you inform them that you would like help.

Thank you for your review!

Unfortunately, since this is only a rating, I have no way of knowing or rectifying any issue you may have experienced at our property. However, I do not have any records of you making a complaint with our front desk staff either, so I assume whatever it was that made you unhappy wasn't severe.

Next time you leave a review, please write down the reason why you left the rating you did, so that we can address any issues you may have had while staying with us.

Thank you for your review! I apologize that your request wasn't fulfilled.

Thank you for your review!

Thank you for your review!

Thank your for your review

Thank you for your review!

You are correct, we do not have an elevator and we do not advertise one. we do however have staff on hand to assist with luggage is needed. we do however have what i would consider and exceptional breakfast. I apologize for the noise as we are an older building as you state, however, we have staff 24 hours a day who can address these kinds of issues when they are happening instead of waiting until a point where nothing can be done about the situation.

There is only record of one reservation with your name on it which was cancelled. it was a prepaid reservation so your refund is through Expedia, not the hotel. You are literally the only person ever to have complained about a smell in the lobby leading me to believe that this is a false claim. Our hotel has a high rating on Expedia with mostly positive reviews so your claim of "didn't read the reviews" also rings hollow. While we are not the Stratosphere hotel, we are also not a dirty or "filthy" hotel as you claim. any refunds will have to go through Expedia as since you paid them and not the hotel for the reservation, we have no control over their refund policies.

Thank you for your review

Thank you for your review!

Thank you for your review

Thank you for your review! We're also really proud of our breakfast options!

We're glad that you enjoy our hotel and what we offer our guests!

Thank you for your review

Thank you for your rating!

Thank you for your feedback, did you report these issues to the front desk staff? The front desk is also available 24/7 if you need any toiletries or linens, they just aren't able to clean the room.

Thank you for your feedback. Our hotel has a parking lot in front of the building and one behind it.

Thank you for your review! I am glad you enjoyed your stay!

Thank you for your response!

Thank you for your feedback! There is a parking lot in front of the hotel and behind it. The front desk is available 24/7 if you need help finding a parking spot.

Thank you for your feedback!

Thank you for your review! We hope you will stay with us again!

Thank you for your rating.

You are supposed to ask the desk for housekeeping requests. If you don't ask the front desk and instead tell a housekeeper. You did not go through the proper channels to request service, hence the reason that you did not receive stay over service. In the future please make sure any and all requests make it to the front desk as that is where we enter all correspondence to the proper departments.

Thank you for your review! We're glad you enjoyed your stay.

Thank you for your rating.

We have multiple areas of parking available at the hotel. People tend to think our parking lot is much smaller than it actually is. if you have issues parking ask the desk and they can direct you to where more parking is available.