Front desk staff was courteous, helpful and friendly. Room was clean and attractive in a subtle southwestern style, appropriate for Albuquerque. The historic photos of Albuquerque in the hallways are a nice touch; very interesting. A couple minor quibbles: the bed was softer than I like, and it was nearly impossible to read the in-room clock because the face was too dark. I suggested that they replace it, and the clerk welcomed my suggestion.