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Reviews of Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 354 out of 1007 reviews" "
Rating 8 - Good. 348 out of 1007 reviews" "
Rating 6 - Okay. 146 out of 1007 reviews" "
Rating 4 - Poor. 91 out of 1007 reviews" "
Rating 2 - Terrible. 68 out of 1007 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kyle

Business traveler
Liked: Staff & service
As of today, I am impressed with the Comfort Inn staff. Although I was unable to stay due to 2 (TWO) FEET of snow in my drive and unable to travel, Comfort Inn did NOT charge my card and Expedia has indicated they have processed a REFUND. I thought I was going to walk away an unhappy customer as is mostly the case now. But - as of today at 1255 MDT - I am pleased. There was nothing I could do to avoid the situation and Comfort Inn did the right thing. Kudos! I will be staying here again.
Stayed 1 night in Mar 2024
Response from BH on Mar 27, 2024
Kyle,Thank you so much for the good review. Happy that you were able to get your refund. See you soon.Comfort Inn & Suites Management Team

10/10 Excellent

Royal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location right off the expressway and plenty of food options.
Stayed 1 night in Mar 2024
Response from BH on Mar 26, 2024
hank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & SuitesManagement Team

10/10 Excellent

Ruth

Liked: Staff & service, property conditions & facilities
No complete everything is clean services. Very good quiet around the rooms..
Stayed 1 night in Mar 2024
Response from BH on Mar 26, 2024
hank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & SuitesManagement Team

4/10 Poor

Samia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Needs an upgrade
Stayed 2 nights in Mar 2024
Response from BH on Mar 19, 2024
Samia, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Team

2/10 Terrible

Alfred

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked two rooms. One room was ok, the second room was not cleaned from the previous occupant. Beer boxes, messy bed and trash still in room 321. Front desk clerk didnt seem to care as she was off the clock. No effort made to at least clean it or get another room. They knew the room wasnt cleaned as they knew who the housekeeper was. Never again. Avoid this property. Messy hallways, poor condioton rooms as well
Stayed 1 night in Mar 2024
Response from BH on Mar 19, 2024
Ramona,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room, and for the front desk clerk not offering you another room. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Comfort Inn & Suites Management Team

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and friendly. Nice to be greeted with a smile and care after a long day of traveling. Only suggestion is to fix shower curtain rod.
Stayed 1 night in Mar 2024
Response from BH on Mar 14, 2024
Diane,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Team

2/10 Terrible

Lendie

Arrived and they said they were overbooked! No rooms. Very dissatisfied. Had to find other hotel. Booked this hotel on Sunday.
Stayed 1 night in Mar 2024
Response from BH on Mar 14, 2024
James,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Team

8/10 Good

Nat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from BH on Mar 12, 2024
Nat,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Team

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the green chile for breakfast.
Stayed 1 night in Mar 2024
Response from BH on Mar 6, 2024
Ray, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Team

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was accommodating everything was great felt safe family felt safe and I would recommend it to anybody
Stayed 1 night in Feb 2024
Response from BH on Mar 6, 2024
Matthew,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Team

10/10 Excellent

Margaret

Stayed 1 night in Mar 2024
Response from BH on Mar 26, 2024
hank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Team

10/10 Excellent

Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, very friendly staff, clean and quiet, would stay here again
Stayed 1 night in Feb 2024
Response from BH on Mar 2, 2024
Albert,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & SuitesManagment Team

6/10 Okay

Brittany

Traveled with partner
Disliked: Staff & service, amenities
Room cleaning banged on our door at 8:50am. We were still sleeping. Check out is 11am. Furniture was dirty and stained. Beds were comfortable. Shower handle broken and turned all the way to hot but only had lukewarm water.
Stayed 1 night in Feb 2024
Response from BH on Mar 2, 2024
Brittany,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & SuitesManagment Team

10/10 Excellent

Betty

Traveled with group
Liked: Amenities
The front desk person was the sweetest most welcoming person to date. Been in 4 hotels this week and this is the first time I was welcomed and felt it. It’s the small things ❤️
Stayed 1 night in Feb 2024
Response from BH on Feb 28, 2024
Betty,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Team

8/10 Good

Alexis

Traveled with family and small children, Traveled with family
Liked: Staff & service
Initially, I was frustrated because I had to wait a long time to get any help but the front office lady Alejandra informed us they got overbooked which also left me more frustrated but she assured me that she was gonna find us a room which she did. She was amazing and friendly througout the entire stay. I would stay here again just for her hospitality.
Stayed 1 night in Feb 2024
Response from BH on Feb 27, 2024
Alexis,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Team

8/10 Good

Margaret, Las Cruces

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were excellent, Friendly and helpful. Breakfast was fresh and plentiful. There was a lot of traffic noise unfortunately but overall a good experience
Stayed 1 night in Feb 2024
Response from BH on Feb 24, 2024
Margaret,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Team

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The maid service is awesome. The beds are to die for. Staff is the friendliest we have ever encountered at a hotel. Breakfast is really good too!
Stayed 3 nights in Feb 2024
Response from BH on Feb 20, 2024
Cindy,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Team

8/10 Good

Epesata

Liked: Staff & service
Need to upgrade showers
Stayed 2 nights in Jan 2024
Response from BH on Feb 20, 2024
Epesata,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Team

8/10 Good

Ryan

Stayed 1 night in Jan 2024
Response from BH on Mar 22, 2024
Ryan,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & SuitesManagement Team

10/10 Excellent

Darrell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and breafast was great will stay again
Stayed 2 nights in Jan 2024
Response from BH on Feb 20, 2024
Darrell,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Team

10/10 Excellent

Roseanna L

Liked: Cleanliness, staff & service, property conditions & facilities
The night clerk, Mariann, was so friendly and helpful. The bed was so comfortable.
Stayed 1 night in Jan 2024
Response from BH on Feb 20, 2024
Roseanna,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Team

8/10 Good

Chantel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BH on Feb 20, 2024
Chantel,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & SuitesManagement Team

10/10 Excellent

Johnnie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and friendly. The lady working on the morning of the 5th was awesome. It had snowed and she was the only one working for a few hours doing everything herself. Running back and forth from the desk and the breakfast area. Very nice lady
Stayed 1 night in Jan 2024
Response from BH on Feb 20, 2024
JThank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Teamohnnie,

8/10 Good

Debie Felise

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from BH on Feb 20, 2024
Debie,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Team

8/10 Good

Eddie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was good and clean but when i showed up the front dest wasnt there i showed up at 300 and got check in at 330 plus there was 10 pleople wating in line ... the breakfast wasnt updated or fill i went down and the trays where empty but overall the room was clean and awsome
Stayed 1 night in Dec 2023
Response from BH on Feb 20, 2024
Eddie,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Team

10/10 Excellent

Kansas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from BH on Feb 20, 2024
Kansas, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Team

6/10 Okay

darrell

Traveled with family and small children, Business traveler
Liked: Staff & service
Stayed two nights. The deadbolt lock did not work. The shower curtain rod was broken. The place is run down it shouldn’t be named Comfort Inn Suites. Parking lot lighting was good. Staff was very friendly. Breakfast was okay. It worked for us but would not book there again.
Stayed 2 nights in Dec 2023
Response from BH on Feb 20, 2024
DarThank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Teamrell,

4/10 Poor

Adam

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Cold showers only and dirty
We didn't get the room we booked because of staff not showing up for work and room was not cleaned. Kids ended up sleeping on sleeper sofa which was not opened in a while with crumbs everywhere, stains on the mattress. Shower did not have hot water at all so it was a cold morning for sure! A/C was not working properly either so we were waking up hot all night. Overall the hotel is old and needs serious upgrading. Good thing we were staying just one night.
Stayed 1 night in Dec 2023
Response from BH on Feb 20, 2024
Adam,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the cleanliness of the room and that hot water.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the near future.Comfort Inn & Suites Management Team

2/10 Terrible

Michele

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom wasn’t wiped down. Water was freezing cold. Bugs in room.
Stayed 3 nights in Dec 2023
Response from BH on Feb 20, 2024
Michele,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the cleanliness of the room, the hot water and bugs. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the near future.Comfort Inn & Suites Management Team

8/10 Good

William

Stayed 1 night in Dec 2023

8/10 Good

Michael Henry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stay was simple but pleasant. Nothing super fancy but it is comfortable
Stayed 2 nights in Dec 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Wooseok

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Priscilla

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was AMAZING! I LOVED them! The smell and structure of the property were HORRIBLE though! Very worn & outdated!
Stayed 2 nights in Dec 2023

10/10 Excellent

alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
The staff, most of them, are quite friendly and welcoming. The prooerty is not super impressive but the staff does a great job and makes it easy to enjoy your stay.
Stayed 2 nights in Dec 2023
Response from BH on Dec 5, 2023
Alfonso, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & SuitesManagement Team

10/10 Excellent

Eric

Liked: Amenities
Awesome experience
Stayed 2 nights in Nov 2023
Response from BH on Nov 28, 2023
Eric,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Hope to see you again soon!Comfort Inn & SuitesManagement Team

10/10 Excellent

Callista

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming!
Stayed 3 nights in Nov 2023
Response from BH on Nov 28, 2023
Callista,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Hope to see you again soon!Comfort Inn & SuitesManagement Team

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities
Once found and entered area fine but difficult to see entrance to hotel.
Stayed 1 night in Nov 2023
Response from BH on Nov 25, 2023
Shelia,Thank you for completing the online review. Hope you had a nice stay and hope to see you again.Comfort Inn & Suites Management Team

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from BH on Nov 21, 2023
Hope, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & SuitesManagement Team

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Easy on and off interstate.
Stayed 1 night in Nov 2023
Response from BH on Nov 19, 2023
Brian,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Comfort Inn & Suites Management Team

4/10 Poor

Sherrie

Liked: Cleanliness, staff & service
Disliked: Room comfort
1/2 star stay
Hotel is run down cold showers air didn’t work in room phone didn’t work bed was terrible check in staff was friendly and offered service checked out early because of being uncomfortable check out staff not overly friendly or asked how are stay was won’t be back
Stayed 1 night in Nov 2023
Response from BH on Nov 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Roger

Stayed 1 night in Nov 2023
Response from BH on Nov 12, 2023
Roger,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & SuitesManagement Team

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, enjoyed the hot breakfast, and beds were very comfortable. Staff very friendly, especially Alejandra, she's the best!
Stayed 4 nights in Oct 2023
Response from BH on Nov 10, 2023
Karen,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & SuitesManagement Team

10/10 Excellent

Renetta.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
First off check in was a breeze, front desk staff was friendly and helpful. The room was clean. The bed was very comfortable and the shower head was amazing. I was super excited for the pool cause it was heated and the hot tube was actually hot. Overall great stay will be coming back to stay again.
Stayed 1 night in Nov 2023
Response from BH on Nov 10, 2023
Renetta,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & SuitesManagement Team

6/10 Okay

Matthew

Stay wasn’t bad, wasn’t great either just kinda in the middle. Not super clean and a little sketchy coming in late. Probably wouldn’t stay here again.
Stayed 1 night in Nov 2023
Response from BH on Nov 12, 2023
Matthew,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the place looking sketchy. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Comfort Inn & Suites Managment Team

8/10 Good

Mikaila

Traveled with group
Liked: Staff & service, room comfort
Good for short stay
The location is good and right off the highway so it’s easy to get to and from. The place is very run down and falling apart. The beds weren’t the comfiest but they did the job if you are staying short term and really won’t be spending much time in the hotel. We were disappointed the pool closed so early?? 9 seems sooo early. So we never got to go in which was unfortunate. They had breakfast but it really wasn’t anything spectacular. They had lots of parking and I felt safe in the area.
Stayed 2 nights in Oct 2023
Response from BH on Nov 2, 2023
Mikaila,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Comfort Inn & Suites Management Team

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from BH on Oct 30, 2023
Arthur,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests..Comfort Inn & Suites Management Team

8/10 Good

Julio

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good placement
Stayed 1 night in Oct 2023
Response from BH on Oct 30, 2023
Julio,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guest.Comfort Inn & Suites Management Team