Exterior

Reviews of Courtyard by Marriott Albuquerque

3 out of 5
Courtyard by Marriott Albuquerque
5151 Journal Center Blvd Ne, Albuquerque, NM

Reviews

8.4

Very Good

Rating 10 - Excellent. 513 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

John C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Layla

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here! Dirty! Disgusting! Blood stain on sheets, noisy rooms, dirty bathroom with weird stains, we found hair on towels, bed feels like you’re sleeping in wood plank, no water in room. Housekeeping keeps dirty laundry and clean sheets in the same cart, mixed together. Management said they will call us back and discuss the situation, a week later no call, they just don’t care, don’t be tricked by how the outside looks, it’s all pretty picture, this place is dirty and staff doesn’t take care of the place. For the price you pay you would expect way more, this is terrible place!
Stayed 1 night in Mar 2024
Response from Chloe Powell - Digital Marketing Manager on Apr 15, 2024
Layla,Thank you for bringing these issues to our attention. We are committed to providing a comfortable and enjoyable experience for all our guests. We sincerely apologize for the problems you encountered during your stay. We appreciate you taking the time to write this review. Rest assured; the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued customer, thank you for choosing us to accommodate you during your travels. Again, we apologize.

10/10 Excellent

Tue

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty open space with a lot of updates
Stayed 1 night in Mar 2024
Response from Chloe Powell - Digital Marketing Manager on Apr 5, 2024
Tue,We appreciate the feedback and hope to see you again next time travel brings you to the area.

10/10 Excellent

Juan D

Stayed 1 night in Mar 2024

2/10 Terrible

Jason

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff at the front desk was very nice but the room sucked. There were water stains on the floor behind the toilet. I dripped water outside the tub when I first got there and wiped it up, the towel, was dirty as a result. Dips in both sides of the king mattress. Paper thin walls joined next to a room with a crying kid. Im never staying at a hotel again. I will rent Air b&b.
Stayed 1 night in Mar 2024
Response from Chloe Powell - Digital Marketing Manager on Apr 5, 2024
Jason,Maintaining a pleasant atmosphere within our guest rooms and common areas is always a key priority. On behalf of our entire team, I sincerely apologize for falling short of not only your expectations but ours as well. Rest assured; the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

10/10 Excellent

Ryann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chloe Powell - Digital Marketing Manager on Apr 5, 2024
Ryan,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk service.
Stayed 1 night in Mar 2024
Response from Chloe Powell - Digital Marketing Manager on Apr 5, 2024
Kathy,Thank you for staying with and taking the time to share your review. Our employees are empowered to make the stay of each of our guests personalized and comfortable. We appreciate the feedback and hope to see you again next time travel brings you to the area.

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our choice to stay in this part of Albuquerque. This Courtyard Marriott is very nice. Only one suggestion, the staff in the Starbucks needs help for the breakfast shift. There was only one person taking orders/making coffee and one serving the orders. They were very nice and apologetic; but the wait was a little long.
Stayed 1 night in Mar 2024
Response from Chloe Powell - Digital Marketing Manager on Apr 5, 2024
Peter,Thank you for taking the time to voice your concerns about your stay. I am sorry for these inconveniences, and will be discussing your feedback with the team.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chloe Powell - Digital Marketing Manager on Apr 5, 2024
Lisa,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 Excellent

Joe

Stayed 1 night in Mar 2024
Response from Chloe Powell - Digital Marketing Manager on Apr 15, 2024
Joe,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 Excellent

Christianna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Kid friendly.
Stayed 1 night in Mar 2024
Response from Chloe on Mar 20, 2024
Christianna,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

8/10 Good

Delilah

Stayed 1 night in Mar 2024
Response from Chloe Powell - Digital Marketing Manager on Apr 15, 2024
We apologize for any inconveniences that made your stay fall short of a five- star stay. We hope to service you again in the future!

6/10 Okay

Rochelle

Kids/teens running up and down the hall yelling…repeatedly knocking on doors
Stayed 2 nights in Mar 2024
Response from Chloe on Mar 14, 2024
Rochelle,We strive to always provide a top-notch experience, however, there is always room for improvement. We hope you give us an opportunity to provide you with a better experience the next time you come to the area.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chloe on Mar 14, 2024
We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chloe on Mar 14, 2024
Elizabeth,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an all around great experience. We really liked the lobby area with the fireplace. Friendly service.
Stayed 3 nights in Feb 2024
Response from Chloe on Mar 14, 2024
James,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

8/10 Good

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities
Some features in restroom and room look a little outdated. Otherwise, nice place to stay.
Stayed 1 night in Feb 2024
Response from Charlene Perez on Feb 27, 2024
Dear Quentin, Thank you for choosing our location for your recent stay. We hope that you enjoyed our Bistro, Bar, and Indoor Pool. We will also use your feedback to help improve at our location. We hope to see you again soon.

10/10 Excellent

Katherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet hotel with helpful staff.
Stayed 1 night in Dec 2023
Response from Chloe on Feb 19, 2024
Katherine,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

10/10 Excellent

Charlotte

Business traveler
Liked: Amenities
Quick and fast check in. Great desk agents. Good location, upgraded rooms. Lots of places in the area to choose from for eating.
Stayed 1 night in Jan 2024
Response from Chloe on Feb 19, 2024
Charlotte,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

10/10 Excellent

blake

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Response from Chloe on Feb 19, 2024
Blake,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chloe on Jan 26, 2024
Angelica,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

8/10 Good

Robert, Owasso

Stayed 1 night in Jan 2024
Response from Chloe on Jan 26, 2024
Robert,We apologize for any inconveniences that made your stay fall short of a five- star stay. We hope to service you again in the future!

4/10 Poor

Wyatt

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Chloe on Jan 26, 2024
Wyatt,We apologize for any inconveniences during your stay that resulted in this rating of our property. Thank you for leaving feedback.

4/10 Poor

Tanya

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Charlene Perez on Jan 10, 2024
Dear Tanya, Thank you for choosing our location for your recent stay. We hope you enjoyed our Bistro, Bar and service. We hope to see you again soon.

10/10 Excellent

Felicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family birthday
The front desk was super helpful and friendly. The rooms were clean! The kids had a blast at the pool
Stayed 1 night in Jan 2024
Response from Charlene Perez on Jan 10, 2024
Dear Felicia, Thank you for choosing our location for your recent stay. We hope you enjoyed our Bistro, Bar and service. We hope to see you again soon.

10/10 Excellent

Maninder

Stayed 3 nights in Jan 2024
Response from Charlene Perez on Jan 10, 2024
Dear Manider, Thank you for choosing our location for your recent stay. We hope you enjoyed our Bistro, Bar and service. We hope to see you again soon.

10/10 Excellent

Marsane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the front desk with De Shawn.
Stayed 1 night in Dec 2023
Response from Charlene Perez on Jan 10, 2024
Dear Marsane, Thank you for choosing our location for your recent stay. We are happy to hear that you enjoyed the service provided by De'Shawn at the front desk. We hope to see you again soon.

6/10 Okay

Michael, Oak Creek

Liked: Staff & service
hotel was dated. Beds didn't have any blankets and none to add. Had to go to front desk to ask for. Bathroom was old and dated with rust. Freeway noise was loud, this was my second stay with this location and selected it again only because had pleasant experience the last visit. I spend more selecting this location and regret as there were other cheaper options.
Stayed 1 night in Dec 2023
Response from Hannah Mohamdien on Jan 2, 2024
Dear Michael, Thank you for taking the time to let us know about your experience while staying with us. Your experience of multiple room issues is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership teams to ensure the necessary guidelines are in place and reviewed to prevent the aforementioned issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were super friendly, and the hotel overall was awesome. The only thing that was missing was there wasn’t a jacuzzi.
Stayed 4 nights in Dec 2023
Response from Hannah Mohamdien on Jan 2, 2024
Dear Adam,On behalf of the entire hotel team, I want to thank you for sharing about your positive stay experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. We hope you enjoyed our on-site restaurant, indoor heated pool, and fitness center. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jheri-Marisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hannah Mohamdien on Dec 24, 2023
Dear Jheri-Marisa,On behalf of the entire hotel team, I want to thank you for sharing about your positive stay experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. We hope you enjoyed our on-site restaurant, indoor heated pool, and fitness center Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Marco

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Great staff interaction. Room had left over toilet paper roll behind the toilet seat. There were also candy rappers on the floor.
Stayed 1 night in Dec 2023
Response from Hannah Mohamdien on Dec 24, 2023
Dear Marco,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit.The cleanliness issues addressed in your review have been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Jodi

Stayed 1 night in Dec 2023
Response from Hannah Mohamdien on Dec 24, 2023
Dear Jodi,On behalf of the entire hotel team, I want to thank you for sharing about your positive stay experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. We hope you enjoyed our on-site restaurant, indoor heated pool, and fitness center Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Julissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hannah Mohamdien on Dec 20, 2023
Dear Julissa,On behalf of the entire hotel team, I want to thank you for sharing about your positive stay experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Elizabeth

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Hannah Mohamdien on Dec 10, 2023
Dear Elizabeth,On behalf of the entire hotel team, I want to thank you for sharing about your positive stay experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. We hope you enjoyed out on-site restaurant, indoor heated pool, and fitness center. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Iván

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived around 1am and everyone was nice to us very helpful. Nice cleaned space the inside pool was awesome!
Stayed 2 nights in Dec 2023
Response from Hannah Mohamdien on Dec 10, 2023
Dear Ivan,On behalf of the entire hotel team, I want to thank you for sharing about your positive stay experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. We hope you enjoyed out on-site restaurant, indoor heated pool, and fitness center. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

rhonda

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love to stay here! Clean and friendly!!
Stayed 1 night in Dec 2023
Response from Hannah Mohamdien on Dec 10, 2023
Dear __[INSERT GUEST NAME]__,On behalf of the entire hotel team, I want to thank you for sharing about your positive stay experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. We hope you enjoyed out on-site restaurant, indoor heated pool, and fitness center. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Jason

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sewage backed up into our bathtub, we only got the room to use the shower while staying with family. Despite asking for the tub to be cleaned, it didn't look very clean so we opted to not use it
Stayed 4 nights in Nov 2023
Response from Chloe on Nov 28, 2023
Jason, We are sorry for any inconveniences that may have happened during your time with us. Thank you for taking the time out of your day to leave feedback. . These matters will be further reviewed by our management team as we strive to provide quality lodging accommodations.

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a stop over
Stayed 1 night in Nov 2023
Response from Chloe on Nov 28, 2023
Mike,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

8/10 Good

rahul, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Chloe on Nov 28, 2023
Rahul,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very nice property, clean and modern, would stay again with no issue and front desk was exceptionally professional! The food service was less than acceptable, ordering from a counter with very little staffing, 50 minutes to receive a bagel and 2 breakfast sandwiches then told they have no condiments. If a property is going to serve food they need to be staffed and efficient.
Stayed 1 night in Nov 2023
Response from Chloe on Nov 13, 2023
Michael,I am sorry to see that we fell short of your expectations and apologize for any inconvenience you may have faced during your time here with us.

2/10 Terrible

Deyrdra

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NIGHTMARE!!! They had our vehicle TOWED from property... Who does that? Cuz the flashers were on accidentally... HORRIBLE!!! SPENT HALF A DAY, ON A WEEKEND, TRYING TO GET THE RENTAL BACK!! NIGHTMARE!! $500 EXTRA, FOR NOTHING!!!!
Stayed 3 nights in Sep 2023
Response from Hannah Mohamdien on Oct 30, 2023
Dear Deyrdra,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing this to our attention. I will share your message with our leadership team. We deeply apologize for the inconvenience the situation caused you. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

6/10 Okay

CHETHAN

Business traveler
Liked: Cleanliness, staff & service, amenities
Limited dining options. Ok to stay for a night.
Stayed 1 night in Oct 2023
Response from Hannah Mohamdien on Oct 30, 2023
Dear CHETHAN,Thank you for taking the time to share your thoughts regarding dining options. I appreciate you bringing this to our attention. I will share your message our leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Leslie

Stayed 2 nights in Oct 2023
Response from Hannah Mohamdien on Oct 29, 2023
Dear Leslie,On behalf of the entire hotel team, I want to thank you for sharing about your positive stay experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. We hope you enjoyed our on-site restaurant, indoor heated pool, and fitness center. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Rose Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Chloe on Oct 23, 2023
Rose Marie,Thank you for your review of Courtyard by Marriott Albuquerque!

10/10 Excellent

Lynette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guest Relations Amazing!
Service and hotel were great. My flight landed early morning way before checkout or check in. I enjoyed their outdoor area and they had me in a wonderful room before 11:00am. So accommodating and nice. I highly recommend this property for your stay.
Stayed 2 nights in Oct 2023
Response from Chloe on Oct 23, 2023
Lynette,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 Excellent

Todd, Hickory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Chloe on Oct 23, 2023
Todd, Thank you for your review of Courtyard by Marriott Albuquerque!

8/10 Good

Maryann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to balloon fiesta park. Disappointed that the morning coffee available in the lobby was not free/ included.
Stayed 2 nights in Oct 2023
Response from Hannah Mohamdien on Oct 29, 2023
Dear Maryann,On behalf of the entire hotel team, I want to thank you for sharing about your positive stay experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. We hope you enjoyed our on-site restaurant, indoor heated pool, and fitness center. I have also shared your feedback regarding the morning coffee with our restaurant manager. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Jennifer A

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived early, went to bar to get a drink while we wait for our room. Bartender refused to make us a drink, she was closing in 5 minutes. Once we got to our rooms, worst room I have stayed in. Floor waves, water damage, light fixtures/Air conditioner broken. A/C loud and banging. Clerk advised Happy Hour from 4-6 with free chips and salsa. we decided to go down and get a drink; they were out of Chips. After that, decided to patronize somewhere else. 9 am we get a knock on the door, from house cleaning if we were leaving yet.
Stayed 1 night in Oct 2023
Response from Hannah Mohamdien on Oct 16, 2023
Dear Jennifer A, Thank you for taking the time to let us know about your experience while staying with us. Your experience of poor food service as well as maintenance concerns in your room is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the restaurant and maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent the various issues presented from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was in town for a concert, location was close to the venue. Jenna checked us in and did great, room was nice and comfy, no complaints.
Stayed 1 night in Sep 2023
Response from Hannah Mohamdien on Oct 16, 2023
Dear Anonymous,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. We hope you enjoyed our on-site restaurant, indoor heated pool, and fitness center. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Expected a little better
Empliyees we came in contact with were great. The room we were promised, though was supposed to be handicapped ascessible. it did not have a handheld showerhead, a shower seat, and the grab bar was loose. This this should not have been given to anybody that had mobility issues. The lever on the toilet kept getting stuck. The towel hooks and toilet paper holders were loose on the wall. There were no grab bars near the toilet. There was no microwave in the room and the refrigerator froze our food and beverages. Food/beverages in the Bistro were good albeit very expensive. The cook did not show up on Sunday so they could not prepare any menu items. One good thing is we were able to get coffee packets for our room for the 8 days we stayed just by asking at the frint desk.
Stayed 8 nights in Sep 2023
Response from Hannah Mohamdien on Oct 16, 2023
Dear Anonymous, Thank you for taking the time to let us know about your experience while staying with us. Your experience of poor food service as well as an inadequate room is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk and restaurant leadership team to ensure the necessary guidelines are in place and reviewed to prevent the various issues presented from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.