Ratings based on 515 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2014
Very nice. Centrally located with easy access to I-25 and I-40.
4 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque, NM

Alright stay

Posted Sep 3, 2014
The location was ok, in the midst of downtown but away enough to not have chaos around you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ripon, UK

Good hotel within walking distance of downtown

Posted Sep 2, 2014
Pros: Modern facilities, good location, easy to access
Cons: nothing in particular springs to mind, the hotel was good value for money
Location: We walked into the historic plaza area which took about 20 minutes. We visited the rattlesnake museum and spent some time in the town plaza
Stopped here for 1 night whilst driving Route 66. The hotel is easy to access and is only a 210 minute walk from the downtown plaza. We didn't use many of the facilities but what we did use met our needs very well. The room was clean, comfortable, spacious and air conditioned (thankfully)
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2014
Lipstick on glasses in the room was not acceptable.
3 out of 5
by A verified traveler

Old town Albuquerque.

Posted Aug 26, 2014
Pros: The room, walking distance to restaurants and dancing.
Cons: Knowing what the rate is going to be.
First thing is, I though I was paying something close to $130.00 for 2 nights, it ended up over $200.00, so beware when they say the hotel adds on to any booking through Expedia. Everything else, we liked our stay, down town Albuquerque is developing into something good, we'll stay downtown again if we go back
2 out of 5
by A verified traveler

Trying to be fancy but not quite there

Posted Aug 19, 2014
Pros: The shuttle service.
Cons: They need to pay a little extra attention to the details. And get the Room Service Dept a lot more organized.
Location: Downtown location is nice and conveniently close to Central.
The beds were very nice and comfortable. Other than that, the room was just OK. Some parts were really clean but other parts were had been completely missed. We ordered room service twice and both times it never arrived. After trying to reach someone in Room Service several times, I finally talked to a very nice and helpful man that resolved the problem. The pool area is not very comfortable or inviting. The tables in the bar/lounge area were dirty and so wobbly that I was afraid they would fall apart. Staff were all friendly especially the front desk and the shuttle driver. The parking lot gave me absolutely no sense of security and is not worth the parking fee.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to downtown. Easy access to anywhere.

Posted Aug 19, 2014
Adequate rooms. Nice gym. Small pool but clean. Consumers would be no free breakfast and/or parking.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from vancouver, canada

Central hotel to the convention centre

Posted Aug 11, 2014
Pros: Staff, location,food!!
Cons: Nothing I can think of
Location: Olde towne convention centre
There for a convention awesome staff very helpful always happy to go the extra mile!
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice hotel, staff were great.

Posted Aug 5, 2014
Pros: Great atmosphere, very friendly staff. The shuttle service was excellent.
Cons: The Starbucks wasn't well stocked and closes too early. It would have been nice to get a coffee after 1pm.
Location: Not much to do close by the hotel but the shuttle service took us where we wanted to go and picked us up.
Front desk attendant Debbie was super helpful and so pleasant to talk to. The only downside was the keys to my room weren't working properly, I had to keep running up and down to get my key cards re activated. Great location for the convention I was attending at the Convention Center.
1 out of 5
by A verified traveler from Denver, Co

Not what you expect for a Hilton

Posted Aug 4, 2014
Pros: Lobby, parkingok
Cons: Clean, more attention in clean details in rooms.
Location: downtown
Carpet dirty with a lot of spots, bathroom ultra tiny,TV Satellite plate lost signal all the time just a few channels, Bath tub clogged , I called front desk but they did not do anything about it. Housekeeper ok they did a good job .But the hotel has to put more attention in clean details, I do not going to use a Hilton again.