Ratings based on 639 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix, AZ

Welcoming hotel in downtown ABQ

Posted Jan 19, 2015
Pros: Staff, customer care, cleanliness, location. Bedding was firm and comfortable, and the room very quiet.
Cons: Maybe use some freshener with the vacuuming. There was some "old carpet" smell when we entered the room (nothing major). We did not report it.
Location: Great location next to a big mall, near museums and old town. Very convenient to get in and out of town too, with easy access to major roads.
From the moment we stepped into the hotel until we walked out, the staff has been warm and welcoming, engaging in pleasant chats about things to do in town, the facilities, our room, etc. The few questions we had were answered promptly and effectively. The room and the hotel are a bit aged in their look and feel, but clean and in perfect condition. We will certainly be back.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom fairbanks ak

just what was needed.

Posted Dec 14, 2014
Good room, great price, outstanding staff. Thoughtful, helpful, went out of their way to provide what we needed
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Nov 25, 2014
Cons: Parking lot could be a little bigger. Bar could stay open a little later.
Late night stop on the way to Vegas. Clean and friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom russia

the hotel near the place I need

Posted Nov 25, 2014
Pros: have no any
Cons: no
Location: convention center
All was good and I can get what I need. The places for walking and eating
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Albuquerque

Posted Nov 18, 2014
The room was nice. It took some time to figure out the heat and cooling. The was a thermostat on the wall, it ran the old hvac.
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 7, 2014
No warm cookie upon arrival like they say they will give you. The breakfast buffet was good, but they charge $15 for what less expensive hotels give you for free! Everyone that works there was really nice!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 7, 2014
Fine reception when checking in. Very helpful staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new York

Posted Nov 4, 2014
Helpful at check in. But they could have known more about public transportation.
5 out of 5
Recommended
for Business Travelers
by lesliefrom Smithfield

Beyond the call of duty!

Posted Oct 27, 2014 on Hotels.com
The restaurant was extremely busy. They had a big group come in at the last minute. We were going to go somewhere else because they were honest about how busy they were. We appreciated the honesty. The Manager of food and beverage (Tyler S.) stepped in and asked is to stay. She took care of us personally, and was just awesome. We weren't mad, they just saw the issue and wanted to fix it. By far, they went beyond the call of duty here. We didn't mind going somewhere else. Tyler, you are a type "A" kind of person. You will go far in this industry.
5 out of 5
Recommended
for Business Travelers
by Javierfrom El Paso, Tx.

Centrally located to all my customers

Posted Oct 27, 2014 on Hotels.com
Very clean and comfortable beds