Ratings based on 673 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice but ridiculous fees for room service/parking

Posted May 17, 2015
Ordered room service and would have only been $22 but they added and $18 delivery charge and gratuity so it was $40 for 2 omelettes! Also parking is 12.00 per day and we weren't even able to park on site because the lot is so small we had to park across the street and walk
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location to the downtown area

Posted Apr 23, 2015
Pros: The hotel staff was very pleasant and welcoming.
Cons: I would like to see the gap between the doors and floor to be looked at.
Location: Several restaurants in the area and movie theater.
I wasn't impressed with the gap between the bottom of the door and the hotel floor. It allowed a lot of light to come in and for someone who prefers complete darkness when sleeping, the light was very bright. The solution was basically putting our clothing by the door to block the light from coming in. The parking isn't the best however the staff were really helpful when explaining the parking available in the underground parking area. The room was very nice. The bathroom was very large. Overall, the hotel was very nice and suitable.
Comment from Hotel Management
May 7, 2015 by Cynthia Fresquez, Hotel Management
Hello Valued Guest, Thank you from the staff and management at DoubleTree Hotel Albuquerque, NM for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. It is wonderful to hear that you found our staff helpful and the rooms and property to be very nice. We value guest feedback when making improvements to the property. DoubleTree Albuquerque continues to make it our goal to provide quality service and excellent accommodations. We hope you will consider the DoubleTree the next time you are in Albuquerque, for both business and pleasure. Thank you for choosing our property and safe travels! Thank you, Cynthia Fresquez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2015
Very nice hotel. Only issue is hotel room is a little small, but very comfortable
Comment from Hotel Management
Apr 15, 2015 by Cynthia Fresquez, Hotel Management
Hello Valued Guest, Thank you from the staff and management at DoubleTree Hotel Albuquerque, NM for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. It is wonderful to hear that you found our hotel to be very nice and comfortable. We al consider guest feedback when making improvements to the hotel and will consider the size of our rooms. DoubleTree Albuquerque continues to make it our goal to provide quality service and excellent accommodations. We hope you will consider the DoubleTree the next time you are in Albuquerque, for both business and pleasure. Thank you for choosing our property and safe travels! Thank you, Cynthia Fresquez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2015
Staff very friendly and helpful. Room very clean.
Comment from Hotel Management
Apr 9, 2015 by Cynthia Fresquez, Hotel Management
Hello Valued Guest, Thank you from the staff and management at DoubleTree Hotel Albuquerque, NM for taking the time to provide us feedback. We are happy to hear that you enjoyed our helpful and friendly staff and our wonderful accommodations. Having a friendly and welcoming staff and great amenities are some of the many goals we strive for. DoubleTree Albuquerque continues to make it our goal to provide quality service and excellent accommodations. We hope you will consider the DoubleTree the next time you are in Albuquerque, for both business and pleasure. Thank you for staying with us and safe travels! Thank you, Cynthia Fresquez General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Mexico

Great hotel and location

Posted Mar 28, 2015
A wonderful hotel. Rooms nice and clean. Staff friendly and helpful. Loved the cookies. My only complaint is the DAILY parking fee and small parking spaces. Some large vehicles took up three spaces.Overall a great stay.
Comment from Hotel Management
Apr 9, 2015 by Cynthia Fresquez, Hotel Management
Hello Valued Guest, Thank you from the staff and management at DoubleTree Hotel Albuquerque, NM for taking the time to provide us feedback. We are happy to hear that you enjoyed our helpful and friendly staff and our wonderful accommodations. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. It is wonderful to hear that you loved our fresh warm cookies to be a nice touch. I have noted your concern about the parking. We always consider customer feedback when we are making improvements to the property. DoubleTree Albuquerque continues to make it our goal to provide quality service and excellent accommodations. We hope you will consider the DoubleTree the next time you are in Albuquerque, for both business and pleasure. Thank you for staying with us and safe travels! Thank you, Cynthia Fresquez General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom d

downtown hotel

Posted Mar 20, 2015
Albergo a due passi da downtown. Moderno e pulito, personale cortese e disponibile. Televisioni in camera decisamente datate ma in generale confortevole
Comment from Hotel Management
Mar 27, 2015 by David Smith, Hotel Management
Hello Alex, Thank you from the staff and management at DoubleTree Hotel Albuquerque, NM for taking the time to provide us feedback. We are happy to hear that you enjoyed our helpful and friendly staff and our wonderful accommodations. Having a friendly and welcoming staff and great amenities are some of the many goals we strive for. DoubleTree Albuquerque continues to make it our goal to provide quality service and excellent accommodations. We hope you will consider the DoubleTree the next time you are in Albuquerque, for both business and pleasure. Thank you for staying with us and safe travels! Thank you, David Smith General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington state

Clean and convenient

Posted Mar 14, 2015
Pros: It is clean, well-maintained, staff helpful.
Cons: Cost for parking seems too high. Why is there a fee for registered, paying guest?
Room was clean, quiet, and comfortable. Staff was helpful and friendly.
Comment from Hotel Management
Mar 27, 2015 by David Smith, Hotel Management
Hello Fred, Thank you from the staff and management at DoubleTree Hotel Albuquerque, NM for taking the time to provide us feedback. We are happy to hear that you enjoyed our helpful and friendly staff and our wonderful accommodations. Having a friendly and welcoming staff and great amenities are some of the many goals we strive for. It is wonderful to hear that you found our staff helpful and our rooms comfortable. DoubleTree Albuquerque continues to make it our goal to provide quality service and excellent accommodations. We hope you will consider the DoubleTree the next time you are in Albuquerque, for both business and pleasure. Thank you for staying with us and safe travels! Thank you, David Smith General Manager
2 out of 5
by A verified travelerfrom El Paso

Okay hotel, probably won't be staying there again

Posted Mar 9, 2015
Bed was as uncomfortable as it gets, no back support. Pillows were old and uncomfortable, overall the sleeping accommodations were not up to par
Comment from Hotel Management
Mar 27, 2015 by David Smith, Hotel Management
Hello Joey, Thank you from the staff and management at DoubleTree Hotel Albuquerque, NM for taking the time to provide us feedback. We are sorry to hear that our rooms did not meet your expectations. We are always considering feedback from our customers when we are considering improvements to the property. DoubleTree Albuquerque continues to make it our goal to provide quality service and excellent accommodations. We hope you will reconsider the DoubleTree the next time you are in Albuquerque, for both business and pleasure. Thank you for staying with us and safe travels! Thank you, David Smith General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 26, 2015 on Hotels.com
Comment from Hotel Management
Mar 27, 2015 by David Smith, Hotel Management
Hello Verified Travel, Thank you from the staff and management at DoubleTree Hotel Albuquerque, NM for taking the time to provide us feedback. We are happy to hear that you enjoyed our helpful and friendly staff and our wonderful accommodations. Having a friendly and welcoming staff and great amenities are some of the many goals we strive for. DoubleTree Albuquerque continues to make it our goal to provide quality service and excellent accommodations. We hope you will consider the DoubleTree the next time you are in Albuquerque, for both business and pleasure. Thank you for staying with us and safe travels! Thank you, David Smith General Manager
4 out of 5
Recommended
for Business Travelers
by Rhonda Mfrom Sacramento California

very nice hotel

Posted Feb 24, 2015 on Hotels.com
Staff was fantastic and attentive to any issue that we may have had, could not have asked for a better reception. The room was clean and in order as per our request. Would stay here again without hesitation.
Comment from Hotel Management
Mar 27, 2015 by David Smith, Hotel Management
Hello Rhonda M, Thank you from the staff and management at DoubleTree Hotel Albuquerque, NM for taking the time to provide us feedback. We are happy to hear that you enjoyed our helpful and friendly staff and our wonderful accommodations. Having a friendly and welcoming staff and great amenities are some of the many goals we strive for. It is wonderful to hear that you found our staff attentive and that the room was as you requested. DoubleTree Albuquerque continues to make it our goal to provide quality service and excellent accommodations. We hope you will consider the DoubleTree the next time you are in Albuquerque, for both business and pleasure. Thank you for staying with us and safe travels! Thank you, David Smith General Manager