Lobby

Reviews of Econo Lodge Downtown

2 out of 5
Econo Lodge Downtown
817 Central Avenue NE, Albuquerque, NM

Reviews

7.4

Good

Rating 10 - Excellent. 118 out of 425 reviews" "
Rating 8 - Good. 148 out of 425 reviews" "
Rating 6 - Okay. 89 out of 425 reviews" "
Rating 4 - Poor. 40 out of 425 reviews" "
Rating 2 - Terrible. 30 out of 425 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Katrina

Traveled with partner
Liked: Cleanliness, amenities
Very nice and clean
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Katrina,We're pleased to hear you found our hotel nice and clean. Your feedback is valuable to us as we strive to maintain high standards for all our guests. If there is anything else we can assist you with, please don't hesitate to contact us.

4/10 Poor

Xavier

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The window to my room was broken, there were fruit flys and stained towels and sheets.
Stayed 8 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Xavier, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address these issues with our team to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.

6/10 Okay

Autumn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Night man at the front desk was fantastic. Room was a typical cheap motel, lots of sirens at night and a gunshot a few blocks over when we arived.
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Autumn, Thank you for taking the time to share your feedback. We appreciate your kind words about our night man at the front desk. We apologize for any inconveniences you experienced during your stay. Our team is always working to ensure the safety and comfort of our guests. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Viann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 16, 2023
Hello Viann,Thank you for taking the time to review our hotel. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Our team strives to provide exceptional service to all our guests, and we will take your comments into consideration for future improvements. Please feel free to contact our management team directly to discuss your concerns further.

6/10 Okay

Jessica

Business traveler
The first night we checked and they put us in a room that was dirty and had a completely shattered window that was barely held together with tape. Wind came through as well as noise from the street below all night. They said there wasn't another room available. The following morning they also said no other rooms were available, but later in the morning they found they had 2 other rooms available. We were able to be placed in the quieter room, and this room was very good. It was clean, the bed was comfortable and best of all, it was quiet with no window issues.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 16, 2023
Hello Jessica,We apologize for the inconvenience you experienced during your stay. We understand how important it is to have a clean and comfortable room. We regret any discomfort caused by the initial room assignment. We are glad that we were able to accommodate you in a quieter room the following day. We appreciate your understanding and hope that you enjoyed the rest of your stay with us.

8/10 Good

Jesus

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Jesus,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

10/10 Excellent

Angelica

Stayed 1 night in Nov 2023
Response from Manager on Dec 1, 2023
Hello Angelica,Thank you for choosing our hotel for your recent stay! We are thrilled to see that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend
Clean and comfortable with parking and near airport.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 7, 2023
Hello Kimberly,Thank you for choosing our hotel and for taking the time to leave a review. We're glad to hear that you found our accommodations clean, comfortable, and conveniently located near the airport. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

Heidi L

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff are completely rude and seem to HATE any guest that arrives! I was so offended I just left and took the loss of money!!
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Heidi L, We are sorry to hear about your unpleasant experience with our staff. We pride ourselves on providing excellent customer service, so this is definitely not the impression we want to leave on our guests. Your feedback is valuable to us, and we will make sure to address this issue internally. Thank you for bringing it to our attention.

6/10 Okay

Thomas, OMAHA

Stayed 1 night in Oct 2023
Response from Manager on Nov 15, 2023
Hello Thomas, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience you may have experienced during your visit. We strive to provide a comfortable and enjoyable stay for all our guests and regret if our services fell short of your expectations. Please feel free to reach out to our management team directly to address your concerns.

10/10 Excellent

BrandiN

Super comfy bed!!
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello BrandiN,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our bed. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Adrianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Adrianna,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Olger

Liked: Cleanliness, staff & service, property conditions & facilities
This is a basic motel which is perfectly fine for a brief stay, no frills stay in in Albuquerque. The room was clean, and the staff was helpful. Shout out to Robert for being quite helpful during my stay. Public transit, which is currently free, is nearby, as are several good restaurants. The motel is close to downtown, and the University of New Mexico is also nearby.
Stayed 1 night in Sep 2023
Response from Manager on Sep 17, 2023
Hello Olger,Thank you for taking the time to share your comments regarding our staff and room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

2/10 Terrible

Naomi

Disliked: Staff & service
I stayed for 1 night. Shortly after i left, the receptionist (who i interacted with three times to check in and check out) texted me the following message: “Hey, this is Sam from the front desk at Econo. The Indian guy who was at the front desk when you checked out. I hope it is not too weird for me to get your number this way to try to talk to you.” I immediately blocked the number and did not respond. I reached out to expedia for a refund and they called the front desk at which point, he apparently told them he had texted me because i’d forgotten to sign a receipt when i checked out which is ABSURD. I continued to pursue the matter with expedia and they were unable to get the hotel on the phone again. The next day, i got a call from the manager AJ. I calmly explained the situation and while he was apologetic, he also said he couldn’t refund me. He asked if there had been anything wrong with the room and i was BAFFLED. The only appropriate resolution is to fire this employee immediately and issue a full refund - this is an OUTRAGEOUS violation of my privacy and the access this employee has to my personal information (including physical address and credit card) is terrifying. I filed a police report and will be continuing to pursue legal resolutions for the emotional distress this has causes. If you are a female traveler stay FAR FAR away from this business!!!
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Naomi, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room Clean. Nice Staff. Towels noticeably soft - nice!
Stayed 4 nights in Aug 2023
Response from Manager on Aug 19, 2023
Dear Guest,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff and comments about our towels. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet for a downtown property off the freeway.
Stayed 1 night in Aug 2023
Response from Manager on Aug 13, 2023
Hello Patrick,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our property. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Wendell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hello Wendell,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Richard

Liked: Cleanliness, staff & service
Decent room in convenient location
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Richard,We can't thank you enough for sharing your feedback with regards to our location and your insights regarding our room. We hope to see you again in the future. Thank you for your valuable business.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Desk person very helpful got me floor level room and suggested a restaurant and looked up restaurant information for me
Stayed 1 night in Jul 2023
Response from Manager on Jul 23, 2023
Hello Miguel,Know that your voice is of tremendous importance to us and we value your comments about our room. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Harriet

Stayed 1 night in Jul 2023
Response from Manager on Aug 11, 2023
Hello Harriet,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

8/10 Good

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it’s quite a nice hotel, well located. Staff was really nice
Stayed 1 night in Jul 2023
Response from Manager on Jul 21, 2023
Hi Sandra,It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations and find our hotel of great value for money. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

10/10 Excellent

Easwar Anand

Stayed 1 night in Jul 2023
Response from Manager on Aug 8, 2023
Hello Easwar Anand,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

6/10 Okay

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice quiet space, but not many dining options nearby. I had to rely on DoorDash. You also need cash for the snacks sold in the office. The hotel is located on Central Avenue, so it’s close to public transportation. I was able to hop on the ART to old town and walk a couple of blocks to catch the bus to the airport. The bus rides were free. The staff was friendly.
Stayed 4 nights in Jun 2023
Response from Manager on Jul 5, 2023
Hello Angelica,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 Good

Mark

Stayed 3 nights in Jun 2023
Response from Manager on Jul 7, 2023
Hello Mark,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Jake

Liked: Cleanliness, room comfort
Good Hotel
Stayed 1 night in Jul 2023
Response from Manager on Jul 5, 2023
Hello Jake,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

kawai, hilo

Liked: Staff & service, property conditions & facilities
good ply
Stayed 1 night in Jul 2023
Response from Manager on Jul 5, 2023
Hello kawai,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is right on the highway so rooms are LOUD, bright, and a little dodgy. Location is convenient though if you don't need any amenities.
Stayed 4 nights in Jun 2023
Response from Manager on Jun 29, 2023
Dear Guest,Thank you for being a guest with us and taking the time to share. We are sorry to hear that you experienced some road noise. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. But I am so glad that you found our hotel to be clean and convenient that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The friendliness and helpfulness of the front desk clerk. This was by far one of the cleanest rooms I’ve ever stayed in. Would definitely recommend
Stayed 1 night in Jun 2023
Response from Manager on Jun 24, 2023
Hi Karen,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very warm and welcoming, which created a friendly atmosphere. The room is very clean and neat and a good size, also. good value for the price
Stayed 2 nights in Jun 2023
Response from Manager on Jun 12, 2023
Hello Andrew,Thank you for taking the time to share. We appreciate your feedback regarding our staff and your comments about our price. We hope to see you again in the future.

4/10 Poor

Katie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mediocre experience— right next to highway, a few things broken in the room, lots of burns on the blankets. It got the job done but was not the best quality.
Stayed 2 nights in May 2023
Response from Manager on Jun 2, 2023
Hello Katie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice property that is conveniently located. It does loud at times with the hospitals nearby.
Stayed 4 nights in May 2023
Response from Manager on May 30, 2023
HI Joann,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome bed
I have to say that the mattress we slept on was the most comfortable that I maybe have ever been on! In fact, I'm planning on calling the hotel to find out what make and model it is. Room was fine and clean and adequate for our needs of one night. The office staff manager was very nice and efficient.
Stayed 1 night in May 2023
Response from Manager on May 26, 2023
Hi Dorothy,Thank you for taking the time to share how you have enjoyed your stay and for rating our hospitality and accommodations. I am happy to know we met your expectations with our friendly atmosphere. It means so much to us to see your positive ratings regarding your experience. We are always looking for ways to improve upon the guest experience and we appreciate your feedback. I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Carmen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place was filthy! The room smelled of humans and had hair all over the bed. We left. Did not stay. The neighborhood is a little iffy on that side of the street.
Stayed 1 night in May 2023
Response from Manager on May 26, 2023
Hello Carmen, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.

2/10 Terrible

Tanya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on May 25, 2023
Hello Tanya, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Christine, Silver City

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was comfortable and clean. The mini-fridge worked, the shower was decent, the bed was comfortable. Just the basics, but no problems.
Stayed 1 night in May 2023
Response from Manager on May 21, 2023
Hello Christine,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our bed and comments about our shower. We hope to someday have another opportunity to host your stay.

6/10 Okay

Ayse Meltem

Liked: Cleanliness
Disliked: Amenities
Breakfast very very bed We sow 4 recepciones 2 is so good 1 lady she work in the morning and she Saturday, Sunday off
Stayed 3 nights in May 2023
Response from Manager on May 10, 2023
Hello Ayse Meltem, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Pilarcita

Traveled with partner
Liked: Staff & service
The shower didn’t drain well. The place needs upgrading.
Stayed 1 night in May 2023
Response from Manager on May 10, 2023
Hello Pilarcita, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

8/10 Good

Anthony

Stayed 1 night in Apr 2023
Response from Manager on Apr 27, 2023
Hello Anthony,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Catriona

Liked: Staff & service
Stayed 2 nights in Apr 2023
Response from Manager on Apr 12, 2023
Hello Catriona,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Ardella

Stayed 3 nights in Mar 2023
Response from Manager on Mar 31, 2023
Hello Ardella,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Donald

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The property was in fair condition and the front desk staff were very helpful, but the floors were dirty when I checked in and staff did not clean anything or make the beds on any of the days I stayed (they only replaced towels). My room included a coffee maker, iron, and ironing board, but these items were missing from the room of one of my traveling companions. His door was also severely dented (as if someone had previously tried to kick in the door).
Stayed 5 nights in Mar 2023
Response from Manager on Mar 23, 2023
Hello Donald, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

4/10 Poor

Jeffrey

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Won’t be staying here again.
Not very sound proof, I heard traffic and hotel noises throughout the night. Also, the room had a bad smell to it.
Stayed 1 night in Mar 2023
Response from Manager on Mar 13, 2023
Hello Jeffrey,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our room. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Steve

Stayed 1 night in Mar 2023
Response from Manager on Mar 12, 2023
Hello Steve,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on Mar 11, 2023
Hello Raymond,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Javier

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Manager on Feb 27, 2023
Hello Javier,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Manager on Feb 4, 2023
Hello Kenneth,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Manager on Feb 5, 2023
Hello Sergio,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Felipe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2022
Response from Manager on Jan 6, 2023
Hello Felipe,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Good

Liliya

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2022
Response from Manager on Dec 30, 2022
Hello Liliya,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

martha

Disliked: Cleanliness, amenities, property conditions & facilities
Terrifying *crime ridden ,dirty area,where the poor homeless people with drug problems approached constantly, wanting money,& digging cigarette butts out of outdoor ashtrays. Even the staff said it was too unsafe to walk around by myself and there was nothing open to eat or drink. ***VERY upset that Expedia would book a single elderly woman traveler at this unsafe hotel. *** No amenities, no elevator,so i had to struggle up the outdoor steep broken stairs..The pool was closed and tarped,and locked up. *To their credit the staff was very kind *and changed my dirty sheets with *hair in it *the very 1st night. The pipes squeaked all night and the weirdos outside loitering ,had me up all night. The free breakfast was awful and the coffee was brown *water! Also the cable went out at least 7 times so they had to come to my room often. NO Saftey locks inside! I felt vulnerable! It was so scary that I left a day early,and had to book a room at another hotel that cost me $170..for one nite! I want a refund! The staff was trying to rectify the many issues,but said no refund even tho i left a day early. I can't believe Expedia would send a single elderly woman in terrifying neighborhood.
Response from Manager on Dec 19, 2022
Hello martha, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.