Ratings based on 341 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by Bernhardfrom Santa Fe, NM

Nice Place

Posted Oct 21, 2014 on Hotels.com
Very quiet despited several large parties going on. Nice breakfast. Room doors slam very loudly. Could use some sort of mechanism to slow down door closing.
5 out of 5
Recommended
for Families
by A verified traveler

Great place to stay

Posted Oct 21, 2014 on Hotels.com
Room was spacious and clean. Breakfast was hot and fresh.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Oct 20, 2014 on Hotels.com
It was fine. No major issues at all. Pretty quiet even though many families were there. But good early housekeeping service. And very accommodating food service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Oct 18, 2014
Everything was nice. I only wish there was free wifi.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Oct 16, 2014 on Hotels.com
Good: Nice hotel. Friendly and accommodating staff. Bad: staff started rolling up the free breakfast a few minutes early. Outside of the windows were filthy (but I understand they're almost impossible to clean).
5 out of 5
Recommended
for Couples
by Alexandrafrom Ruidoso, NM

Great stay!

Posted Oct 16, 2014 on Hotels.com
Great breakfast. Staff was very helpful. Room was very clean. Beautiful hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Mexico

Only one night

Posted Oct 15, 2014
Cons: Free wi-fi. I would never pay extra for wi-fi. The room is expensive enough and should include something that you can get at McDonald's.
Great room, great breakfast. I would stay here again.
5 out of 5
Recommended
for Couples
by Joefrom Philadelphia

Friendly Place to Stay

Posted Oct 14, 2014 on Hotels.com
We enjoyed our stay at Embassy Suites. We came for the Balloon Fiesta, so the hotel was noticeably full. The staff and facilities performed very well. The common ares were clean and inviting. They had several offerings to accommodate the festival-goers; such as a paid shuttle to the grounds as well as a free 'grab and go' breakfast that started at 4:00AM - much appreciated!! Our room was clean and comfortable but what I remember most was how Caleb (one of the evening front desk persons) helped me handle a business emergency that popped up while I was there. He went above and beyond the call of normal duty to help me get a very important document faxed to the State. I highly recommend this hotel and will stay there again.
3 out of 5
Recommended
for Families
by A verified traveler

Good location Balloon FIesta park and ride near by

Posted Oct 14, 2014 on Hotels.com
Pillows and mattress weren't the most comfortable, for the money we paid we expected more. From the looks of it the room was cleaned in a hurry, the room wasn't swept up properly we found a couple of pills from what looked to be the previous guest and the $3.50 water bottle that was in the mini fridge was found open and halfways empty when we walked into the room.
5 out of 5
Recommended
for Families
by A verified travelerfrom Arizona

Nice hotel close to downtown and balloon fiesta.

Posted Oct 13, 2014
Rooms were clean and keep clean daily. Breakfast was wonderful and offered a good variety of options. The happy hour was great! We will be booking again for future visits.