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Reviews of Embassy Suites by Hilton Albuquerque

3.5 out of 5
Embassy Suites by Hilton Albuquerque
1000 Woodward Place NE, Albuquerque, NM

Reviews

8.0

Very Good

Rating 10 - Excellent. 497 out of 1011 reviews" "
Rating 8 - Good. 235 out of 1011 reviews" "
Rating 6 - Okay. 121 out of 1011 reviews" "
Rating 4 - Poor. 82 out of 1011 reviews" "
Rating 2 - Terrible. 76 out of 1011 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Coshayta

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk guy was kinda rude upon check in when I told him the pad wasn’t working to sign. And then it seemed like it was a big inconvenience when we asked for extra towels and wash cloths. We only had 2 towels and no washcloths, mind you there’s 4 people staying in this suite. The worker we asked for towels even told us he didn’t work here and was just hired for a special event or something like that and pointed us to another lady, who then directed us back to the guy who said he didn’t work here. Very unprofessional and very rude behavior. Disappointed is an understatement.
Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable
Stayed 2 nights in Mar 2024
Response from GM on Mar 27, 2024
Dear Mike, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon. Best, Thad Clark, GM

6/10 Okay

Kaelin

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The courtyard with high ceilings is beautiful, the breakfast was also very good, but our room was rundown and had a a lot of small issue like cracked tile, dirty surfaces, a toilet seat that was about to fall off and just needed to be screwed back on (which I did, but for the price shouldn’t have had to), the freezer in the mini fridge needed a defrost and was so covered in ice a couldnt fit anything in it, and several of the lights needed new bulbs. The pool is ok but was a little murky, and there’s no hot tub. Probably won’t stay here again for the price. Maintenance did respond really fast with a temporary solution for the cracked tile so that we didn’t slice our feet open on the exposed edge, so that was nice.
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Dear Kaelin, I apologize that you did not feel that you received good value from our services and that the quality of your room did not meet our usual high standards. At our hotel, we prioritize guest satisfaction above all else, and I am sorry that we fell short in your case. Your feedback is important to us, as it helps us make improvements for future guests. Thank you for taking the time to share your review with us. Sincerely, Thad Clark, GM

10/10 Excellent

James and Sharrion

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendliness of the staff. awesome breakfast. quietness of my sleep. it was just a beautiful place to vacation thank you very much!!!
Stayed 4 nights in Mar 2024
Response from GM on Mar 24, 2024
Dear James and Sharrion, I am delighted to hear from you and learn of the comfort you experienced with us! I sincerely appreciate you taking the time to recognize our friendly staff and the level of service they provide! It was a pleasure to host you; we hope to welcome you back soon. Best, Thad Clark GM

10/10 Excellent

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great. It’s close to a lot of eating and shopping!
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Amber, It was our pleasure to host you, and your kind review humbles us. Thank you so much for choosing to spend your time in Albuquerque at our Embassy Suites. Please know that we are ready and waiting to welcome you back anytime you return to the area. Best, Thad Clark, GM

10/10 Excellent

Norma

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great I don't like i heard a lot of noise doors and neighbors shower
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Norma, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear about the noise pollution that you experienced. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Thad Clark, GM

10/10 Excellent

josh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is some leaking in common areas. Buckets catching water.
Stayed 1 night in Mar 2024
Response from GM on Mar 17, 2024
Dear josh, Thank you for taking the time to provide a review. I am delighted you enjoyed your stay. It was a pleasure to host you; we look forward to welcoming you again with the expectation that your next stay will be even better. Best, Thad Clark GM

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
It was outstanding
Stayed 1 night in Mar 2024
Response from GM on Mar 17, 2024
Dear Brenda, We love to hear your stay was outstanding; thanks for making our day! It was a pleasure to host you; please visit again soon. Best, Thad Clark GM

6/10 Okay

Minerva

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 14, 2024
Dear Minerva, I am sorry that something impacted your satisfaction with our hotel. We appreciate you taking the time to share your review and hope to provide you with a WOW experience in the future. Thank you for staying with us. Sincerely, Thad Clark GM

8/10 Good

Randy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay, but the breakfast was limited on choices
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Dear Randy, We appreciate your review and are glad to hear you enjoyed your stay. I apologize for any inconvenience caused by our breakfast offerings and will take note of your feedback to improve future guest experiences. Thank you for staying with us. Best, Thad Clark GM

10/10 Excellent

Lleraldi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 27, 2024
Dear Lleraldi, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Thad Clark, GM

4/10 Poor

Arturo, El Paso

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Dear Arturo, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Thad Clark GM

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Dear Jennifer, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Thad Clark, GM

8/10 Good

Yolanda, El Paso

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Looks old, needs some improvement
Stayed 3 nights in Dec 2023
Response from GM on Mar 12, 2024
Dear Yolanda, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Thad Clark GM

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Dear Misty, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Thad Clark, GM

10/10 Excellent

todd

Thank you
Stayed 1 night in Mar 2024
Response from GM on Mar 8, 2024
Dear todd, Thank you for being our valued guest and for your generous review! It was a pleasure to host you, and we can’t wait to welcome you again. Best, Thad ClarkGM

10/10 Excellent

todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations from downtown , staff is very helpful and the breakfast was amazing.
Stayed 1 night in Feb 2024
Response from GM on Mar 5, 2024
Dear todd, Thank you for taking the time to share your feedback. I’m pleased to hear our great location, very helpful staff, and amazing breakfast made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Thad Clark GM

6/10 Okay

Linda

The phone called someone in middle of night on its own and thermostat light kept flashing every 20 minutes.
Stayed 1 night in Mar 2024
Response from GM on Mar 5, 2024
Dear Linda, We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Thad Clark GM

10/10 Excellent

Lucia

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from GM on Feb 27, 2024
Dear Lucia, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Thad Clark GM

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, helpful and friendly staff, very comfortable stay and great amenities such as pool, workout room, small store with Starbucks, free breakfast daily and 2 free drinks from bar daily. Also, very nice and comfortable suites! Had a relaxing stay!
Stayed 4 nights in Feb 2024
Response from GM on Feb 26, 2024
Dear Susan, It is wonderful to hear that you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel and please come see us again in the future. Best, Thad Clark GM

10/10 Excellent

Rosalva, Round Rock

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Breakfast was awesome! Rooms were big, plenty of space for everyone and area was easy driving distance to Ski Santa Fe and Santa Fe area, near lots of great food. Facilities were well maintained and clean with easy access to major highway. We will definitely stay here on a return trip.
Stayed 5 nights in Dec 2023
Response from GM on Feb 22, 2024
Dear Rosalva, We are delighted to hear that our guests plan to return to our hotel. It is our favorite compliment! I am thrilled that you enjoyed your stay enough to leave such a fantastic review. On behalf of the entire staff, I would like to thank you for choosing our hotel and for your business. Please come back soon! Best, Thad Clark GM

10/10 Excellent

clarivel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Me gustó no entra ruido al cuarto La cama y almohadas muy comodas Aunque la alfombra me pareció sucia
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear clarivel, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Thad Clark GM

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will book again
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear Darren, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon. Best, Thad Clark GM

6/10 Okay

Aldo, Sedona

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Coffee pod from previous guest left in coffee maker, shower amenity detached from the wall
Stayed 1 night in Feb 2024
Response from GM on Feb 18, 2024
Dear Aldo, We appreciate you taking the time to share your experience with us. Delivering exceptional accommodations and meticulous attention to detail is of utmost importance to our entire team, and we genuinely regret falling short in these aspects. We value you as our Guest, and we look forward to another chance to provide a stay that consistently meets our high standards from start to finish. Sincerely, Thad Clark GM

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
Dear Victor, Thank you for your time in sharing your kind review and please visit us again. Best, Thad Clark GM

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience. Breakfast in the morning was great and the evening reception is a nice touch.
Stayed 1 night in Dec 2023
Response from GM on Feb 15, 2024
Dear Richard, Making guests happy makes our staff happy! It is wonderful to hear that you had a great experience and enjoyed every aspect of your stay at our Embassy Suites by Hilton. Thank you for sharing this kind review, and please come back to see us anytime we can be of service. Best, Thad Clark GM

10/10 Excellent

Dawn

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Dec 2023
Response from GM on Feb 6, 2024
Dear Dawn, I am glad our hotel provided you with a wonderful experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Thad Clark GM

4/10 Poor

Jake

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel was clean and a beatiful property. But the room didn’t have any water pressure. Water went cold and water even turned off a few times. When telling the lady in the front desk she acted like she didn’t care. Told me since I booked through Expedia that there was nothing she could do, and was very rude about it.
Stayed 2 nights in Feb 2024
Response from GM on Feb 5, 2024
Dear Jake, We are truly sorry for the water pressure issues you experienced and for failing to respond to your concerns with empathy. Guest satisfaction is our top priority, and we regret not being able to provide you with a more positive experience. We welcome your feedback and appreciate you taking the time to share your review with us. Sincerely, Thad Clark GM

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 15, 2024
Dear Eric, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your 5/5 review and humbly request a return visit. Best, Thad Clark GM

10/10 Excellent

jacqueline

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the environment and service
Stayed 1 night in Jan 2024
Response from GM on Feb 3, 2024
Dear jacqueline,Thank you for your generous review! We strive to provide exceptional experiences for our guests and are delighted to hear that we have delivered! I look forward to sharing your praise with our dedicated team members and hope we can welcome you again soon.Best,Thad ClarkGeneral Manager

4/10 Poor

Yvette

Traveled with family
Liked: Amenities, property conditions & facilities
Thought we found our new favorite hotel in Albuquerque until checkout when housekeeping stole my sons $750 pair of sunglasses! Never stay there again
Stayed 1 night in Jan 2024
Response from GM on Feb 4, 2024
Dear Yvette,Thank you for choosing to stay with us and for taking the time to review our hotel. We do our very best to locate misplaced or left behind items, but we are not always successful. I’m very sorry we disappointed you. We appreciate your patronage and hope to welcome you again. Sincerely,Thad ClarkGeneral Manager

2/10 Terrible

Devin

Response from GM on Mar 22, 2024
Dear Devin, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Thad Clark, GM

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Parking. Noticed security across the street meaning extra safe .
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
Dear Glen, I am glad our hotel provided you with a comfortable experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Thad Clark General Manager

4/10 Poor

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay thought we had found our new favorite hotel but at checkout we forgot my sons Louis Vuitton sunglasses went back to get them room had been cleaned already and the housekeeper said they weren’t in the room. Never stay there again I know they were on the table
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
Dear Yvette, Thank you for choosing our hotel and providing feedback about your visit. We are sorry that a left-behind item overshadowed your great stay with us. We do our very best to locate misplaced or lost items, but we are not always successful. I'm sorry we disappointed you. Should your travels bring you back to our area, we hope to be your lodging of choice. Sincerely, Thad Clark GM

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot water was out for a short time. Breakfast menu was fabulous! Area was good, room design was my favorite with kids, they had their own area.
Stayed 2 nights in Jan 2024
Response from GM on Jan 22, 2024
Dear Leslie, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Thad Clark General Manager

10/10 Excellent

Beatriz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a nice place. Spacious rooms, complimentary drinks, plenty of parking spots, good breakfast, overall good stay.
Stayed 2 nights in Jan 2024
Response from GM on Jan 21, 2024
Dear Beatriz,It is wonderful to hear you had a great experience at our Embassy Suites by Hilton Albuquerque! We take pride in the details and are thrilled to know they made for an enjoyable stay! On behalf of the entire team, thank you for being our guest, and please visit again soon.Best,Thad ClarkGeneral Manager

10/10 Excellent

Wei Xiong jimmy

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from GM on Jan 31, 2024
Dear Jesus, Thank you for your time in sharing your kind review, and please visit us again. Best, Thad Clark GM

6/10 Okay

Amha

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bad room service and un friendly service
Stayed 3 nights in Jan 2024
Response from GM on Jan 18, 2024
Dear Amha,Thank you for the review. I apologize that you found our service lacking. We strive to earn the recommendation of all our guests, and we fell short on this trip. On behalf of the entire staff, we would love to better serve you on a return trip if given the chance.Sincerely,Thad ClarkGeneral Manager

10/10 Excellent

Sally

Liked: Cleanliness, staff & service
Needed a early check in to get to a HS choir concert on time. Hotel was able to provide and was friendly about it. Perfect location for any UNM functions. Breakfast was average. Evening appetizers were fresh. We will stay again next time we are in ABQ
Stayed 1 night in Jan 2024
Response from GM on Jan 16, 2024
Dear Sally,It's great to hear that you enjoyed your stay with us and that you would like to come back again! I will make sure to share your positive feedback with the whole team. We strive hard to ensure our guests feel comfortable and it is very encouraging to hear that our efforts are appreciated. Thank you for choosing us, and we look forward to welcoming you back soon.Best,Thad ClarkGeneral Manager

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, the room has a great view with easy to navigate layout of the hotel.
Stayed 1 night in Jan 2024
Response from GM on Jan 17, 2024
Dear Darren,That's great to hear! Thank you so much for leaving such a kind review and, more importantly, for choosing us as your host. It was our pleasure to have you and we hope to see you again soon, whenever you're in the area.Best,Thad ClarkGeneral Manager

4/10 Poor

Matt

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Nothing un
Stayed 1 night in Jan 2024
Response from GM on Jan 14, 2024
Dear Matt,We enjoyed having you as our guest and apologize if your visit fell short of expectations. We look forward to welcoming you again in the future, as we are committed to delivering a stay that aligns with our high expectations in every way. Sincerely,Thad ClarkGeneral Manager

10/10 Excellent

April

Liked: Staff & service, property conditions & facilities
Nice staff, good location. Close to Old Town
Stayed 1 night in Jan 2024
Response from GM on Jan 14, 2024
Dear April,Thank you for taking the time to share your review of our hotel with other travelers and us. I’m pleased to hear that you were able to enjoy our great location and friendly service while in town! There is no better compliment than a return visit, so we hope to see you again soon.Best,Thad ClarkGeneral Manager

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Dear Vanessa,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Thad ClarkGeneral Manager

10/10 Excellent

Rease

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Rease,I am delighted to hear that our spacious and comfortable accommodations made for a great stay! We enjoyed having you as our guest and appreciate your feedback. We would love the opportunity to host you again soon.Best,Thad ClarkGeneral Manager

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024
Response from GM on Jan 31, 2024
Dear Lisa, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Thad Clark GM

10/10 Excellent

annette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property friendly when checking in. Asked for extra blanket delivered to room. Didn't like paying $12.00 for parking.
Stayed 1 night in Dec 2023
Response from GM on Jan 31, 2024
Dear annette, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Thad Clark GM

6/10 Okay

Catherine

Liked: Cleanliness
The stay was great although they lied to us about 24 hour room service and there was no hot tub. We were greatly disappointed. The staff then lied and said they just did a renovation. I get trying to make an excuse but don’t make an obvious lie. Just change the listing. Besides that. It was great. I tried to be non biased with my rating. But can’t give a great rating with those aspects.
Stayed 2 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Catherine,We always aim to provide clear information about our amenities, so I apologize for any confusion in this regard. We greatly appreciate your feedback, and we take it into account as we work towards fulfilling our guests' expectations. Thank you for choosing to stay with us.Sincerely,Thad ClarkGeneral Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 11, 2024
Dear Adam,Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again.Best,Thad ClarkGeneral Manager

8/10 Good

Alejandra

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023