Ratings based on 693 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Experience

Posted Apr 29, 2015
This is a good place to stay if you are planning more than 2 days here. Convenient and a friendly staff.
4 out of 5
by A verified traveler

Adequate

Posted Apr 25, 2015
Decent overall but the first room I was sent to had not been made up, helpful staff member quickly gave me another room. Only other thing is that the exterior garbage cans were overflowing all weekend. Garbage strike?
Comment from Hotel Management
Apr 28, 2015 by Manager, Hotel Management
I appreciate you taking the time to write such a kind review. I truly appreciate your comments regarding our staff and their quick resolution of the issues you experienced at check-in. Please know that I did communicate the issue with the garbage to all staff and we will make sure that this issue is not continued in the future. Still, we are glad to read that we provided you with a positive stay overall. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
2 out of 5
by A verified travelerfrom Los Alamos

Bad room location

Posted Apr 14, 2015
Cons: Security
The room my mother in law received was next to the front entrance. It was supposed to be non-smoking but there was a bench in front of the door where people smoked all night long. It was noisy. There was some strange guy hanging around in the lobby when the clerk gave us our rooms and he pointed out the room my mother in law would be staying in in front of the strange guy, who then followed us out and started bothering my mother in law. I stood there and watched to make sure she got in her room and locked the door prior to going to our room because this guy was just hanging around.
Comment from Hotel Management
Apr 21, 2015 by Manager, Hotel Management
The staff and I read your comments about your stay with us. I sincerely apologize for the issues that occurred during your stay. Please know that guest safety is our number one concern and I will personally be making sure we take all necessary steps to ensure your experience does not happen again. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good place to stay at the last minute

Posted Apr 13, 2015
Booked the hotel at 6p, no problems. Only downside is there was no ice bucket.
Comment from Hotel Management
Apr 21, 2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that we were not able to provide you with an ice bucket. Still, we are truly happy to hear that we provided you with a comfortable stay overall. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2015
The staff was very friendly and helpful. I was concerned about staying anywhere with a newborn, but this place was great. It is close to the airport which made dropping off a friend at 3am bearable. Plus it is pretty close to everything we needed.
Comment from Hotel Management
Apr 21, 2015 by Manager, Hotel Management
Thank you so much for sharing your experience with us. I truly appreciate your comments regarding our hotel and the great customer service you received. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2015
Hotel was clean comfy and worth the money. I've stayed here before and plan on staying here again
Comment from Hotel Management
Apr 15, 2015 by Manager, Hotel Management
Thank you so much for posting a review of our property. We are pleased to hear you enjoyed your stay with us and found our hotel to be a great value. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
3 out of 5
Recommended
for Everyone
by A verified traveler

Cheapest hotel near airport

Posted Mar 25, 2015
I was looking for a cheap place to stay because of a delayed flight. I had to walk around 20-30 minutes to the airport because they do not have a shuttle. The hotel is below average, but was an Okay place to stay for a night.
Comment from Hotel Management
Apr 8, 2015 by Manager, Hotel Management
The staff and I read your comments about your stay with us. Please accept our most sincere apologies that we do not have an airport shuttle. I discussed your comments with the team, and we are we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2015
ask not what your country can do for you, but what you can do for your country
Comment from Hotel Management
Apr 6, 2015 by Manager, Hotel Management
Thank you for your recent survey of your stay at our hotel. We appreciate your kind words. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 28, 2015
Close to the airport and very inexpensive. I got stuck in a snowstorm and the property was only about a mile from the airport.
Comment from Hotel Management
Mar 23, 2015 by Manager, Hotel Management
Your review for our hotel was recently brought to my attention. I am glad to read that we were a convenient location due to the circumstances and that we were a good value. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2015
It's good just wish they had better breakfast but other than that it was decent
Comment from Hotel Management
Mar 17, 2015 by Manager, Hotel Management
Thank you so much for posting a review of our property. I apologize that you were not satisfied with our grab-and go breakfast, but I am glad to read that you were pleased with our hotel during your stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.