Dear Sarah, On behalf of our team, we appreciate your choosing to stay with us and that you enjoyed our staff's thoughtful hospitality and attentive service. Your comments regarding the complimentary breakfast are important to us. We are sorry for any inconvenience caused. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear kathleen, We are delighted to know that you thoroughly enjoyed your stay; we love to make our guests feel right at home. Thank you for all of your generous compliments, and we hope to welcome you to Extended Stay America again soon.Sincerely,Hotel Management

Dear Juliana, Thank you for bringing these concerns to our attention. We apologize for the inconvenience you experienced during your stay. We understand the importance of having a properly functioning remote control and a peaceful environment. Immediate measures will be taken to replace the remote control and address the noise near the elevator to ensure a more comfortable experience for our guests. Your feedback is greatly appreciated, and we strive to continuously improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Management

Dear Adam, Thank you for choosing Extended Stay America. We are glad that your overall stay was pleasant. We have noted your feedback about breakfast options and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

Dear Sandra, Thank you for reviewing your stay. We are pleased to know that you enjoyed your stay overall. However, please accept our sincere apologies for the noise issues during your stay. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we did not meet these expectations. Feedback like yours gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Hilorie, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the service and cleanliness issues you encountered. We take pride in providing our guests with a clean, fresh environment and outstanding hospitality; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management

Dear Andrew, Thank you for sharing your excellent review of your visit to Extended Stay America. We aim to make your stay as comfortable as possible and assist you with whatever you need. Therefore, we especially appreciate your lovely comments recognizing the service provided by Aaron, and we will surely share your compliments with them!Thanks again, and we hope you will stay with us again. Sincerely,Hotel Management

Dear carlos, Thank you for choosing us for your recent visit. We are glad that you enjoyed your stay overall. We pride ourselves on delivering a memorable hotel experience in all aspects; however, we regret not meeting all of your expectations. Please accept our apologies for the noise concerns you experienced during your stay. Your feedback allows us the opportunity to continuously improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the area and allow us the opportunity to better your stay.Sincerely,Hotel Management

Dear Gloria, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted that you had an enjoyable overall experience during your visit. We are glad to read that you were pleased with the dedicated service from our staff. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Pietro, Thank you for reviewing your stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Danielle, Thank you for choosing to stay with Extended Stay America and sharing your kind review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the cleanliness and quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Jane, We're sincerely sorry to read that you didn't feel safe during your stay. The safety and well-being of our guests are our top priorities, and we regret failing to meet your expectations. We take your feedback seriously and will share this with our team to ensure a secure and enjoyable environment. We appreciate your input and hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Hotel Management

Dear Susan, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

Dear Jarrod, Thank you for sharing feedback about your recent visit. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Doug, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any difficulties you encountered. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management

Dear Diane, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased you were satisfied with our clean and comfortable rooms. We have noted your feedback about in-room amenities and appreciate the constructive comments, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely, Hotel Management

Dear Elizabeth, We're genuinely sorry to hear about your concerns regarding the condition of the place. The safety and comfort of our guests are of utmost importance. We take your feedback seriously and will investigate and address the issues promptly. Please be assured that your experience does not align with our standards, and we appreciate you bringing it to our attention. If you provide more details, it will help us improve. We understand your apprehension and apologize for any discomfort. We hope to welcome you back for a significantly improved experience.Sincerely,Hotel Management

Dear Rusty, Thank you for staying at Extended Stay America during your recent trip to Rio Ranch. We are delighted to hear you had an enjoyable, comfortable stay, and our location close to all your major needs was perfect for your visit. We strive to provide excellent value for our guests with our affordable lodging and clean suites. We appreciate you being our guest and look forward to welcoming you back!Sincerely,Hotel Management

Dear Marcus J, Thank you for choosing our hotel on your recent visit. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. Also, we have contacted our pest control provider to ensure proper steps are followed against the roach issue in your room. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management

Dear ED, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a perfect stay, so we regret not providing you with one. We are sorry for the issues that impacted your time. Our front desk team is available to help you, but we will check what went wrong. Also, we will discuss with our housekeeping to double-check the room before delivery. Please return to enjoy the outstanding service we typically provide.Sincerely,Hotel Management

Dear Rafael, Thank you for sharing your feedback. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you once again; we wish you all the best for your future travels.Sincerely,Hotel Management

Dear Rodrigo Humberto, On behalf of our team, please accept our apologies for the drainage and shower problems that did not meet your expectations during your recent visit. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Management

Dear Nadia, Thank you for choosing Extended Stay America for your recent visit to Albuquerque. We're thrilled to read that you enjoyed the cleanliness of our hotel and that you appreciated the beautiful views of the mountain and sunrise during your stay. We strive to provide a pleasant and comfortable experience for our guests, and we're glad that we were able to meet your expectations. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management